Jacksonville Energy Authority

What Jacksonville Energy Authority does

Jacksonville Energy Authority (JEA) is a community-owned, not-for-profit municipal utility founded in 1895 and governed by Jacksonville City Charter Article 21. It is the largest municipal utility in Florida and one of the largest in the United States, delivering electric, water, wastewater, and reclaimed water services to more than one million residents and businesses across a 905-square-mile service territory in Northeast Florida. JEA's customer base as of December 31, 2024 stood at 541,076 electric accounts, 407,161 water accounts, and 30,460 reclaimed water accounts, with service segments split across residential and commercial/industrial demand classes.

JEA operates a vertically integrated infrastructure stack: four electric generating plants, 744 circuit miles of transmission lines, and 7,523 miles of distribution lines supply electricity; 139 active artesian wells tapping the Floridan aquifer, 39 water treatment plants, and 5,244+ miles of water lines deliver potable water; and 4,526+ miles of wastewater collection lines feeding 12 water reclamation facilities handle sewage for a four-county area. The utility has completed 100% Advanced Metering Infrastructure (AMI) smart electric meter deployment, operates eight solar farms (since its first solar installations in 1990), and runs the H2.0 Purification Program, a first-of-its-kind Florida initiative to recharge the Floridan aquifer with highly treated reclaimed water. Reclaimed water throughput has grown from 1 million to 15 million gallons per day over 14 years, and JEA has cut carbon emissions 53% since 2007 through the 2018 closure of the St. Johns River Power Park and the January 2022 closure of its co-owned unit at Georgia's Plant Scherer.

JEA earns revenue through usage-based tiered pricing: residential electric at $0.11623-$0.22360/kWh plus a $19.25 monthly basic charge, residential water at $1.34-$6.45/kGal across four tiers, sewer at $5.17/kGal, and reclaimed irrigation at $2.97-$5.97/kGal, with commercial/industrial demand-based rates scaling to $925 monthly basic charges and $12.16/kW demand for industrial accounts. Go-to-market is direct-to-consumer via owned infrastructure, augmented by digital self-service (jea.com, My JEA mobile app), an in-person Customer Solutions Center, phone support, authorized payment locations, and a network of residential and business rebate, solar, EV, and efficiency programs. Capital intensity is significant, highlighted by a $400 million commitment to the $1 billion Water First North Florida aquifer-recharge partnership approved in November 2025 and a $38.6 million partnership with the City of Jacksonville to eliminate residential septic systems.

Name

Jacksonville Energy Authority

Legal name

Jacksonville Electric Authority

Website

https://jea.com

Company type

Public

Founded year

1895

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Jacksonville Energy Authority (JEA) is a community-owned municipal utility founded in 1895 that provides electric, water, sewer, and reclaimed water services to over one million Northeast Florida residents and businesses across a 905-square-mile franchise territory.

Ownership category

akta.pro rank

Product category

Municipal Electric, Water, and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Groundwater Extraction, Treatment & Discharge (Pump-and-Treat, reinjection) (BPALAKAF)

Keywords

• Municipal utility services
• Electric power distribution
• Water and wastewater
• Utility infrastructure
• Energy and water services

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Electric Service: JEA generates, transmits, and distributes electricity to 541,076 customers across 905 square miles of service territory. Revenue is generated through monthly charges based on consumption (kWh) plus fixed basic monthly charges, fuel charges, and applicable taxes and fees.
2. Water Service: JEA provides water service to 407,161 customers through 139 artesian wells drawing from the Floridan aquifer, distributed via 39 water treatment plants and over 5,244 miles of water lines. Revenue is tiered based on consumption (kGal).
3. Wastewater/Sewer Service: JEA collects and treats wastewater from a four-county area through more than 4,526 miles of collection lines and 12 water reclamation facilities. Revenue is based on sewer usage charges.
4. Reclaimed Water Service: JEA supplies highly treated reclaimed water for irrigation to 30,460 customers, offsetting potable water withdrawal and reducing river discharge. Revenue is generated through lower-tier reclaimed water rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

JEA is a municipally owned utility that generates, transmits, and distributes electricity to 541,076 customers across 905 square miles and supplies water to 407,161 customers from the Floridan aquifer through 139 artesian wells and 39 water treatment plants. It also collects and treats wastewater from a four-county area via 4,526+ miles of collection lines and 12 reclamation facilities, and supplies reclaimed water for irrigation to 30,460 customers.

Product overview

Jacksonville Energy Authority (JEA) is a municipally owned utility providing essential services including electricity, water, and sewer/wastewater treatment to over one million residents and businesses in Northeast Florida. JEA operates as a single integrated utility platform offering both core infrastructure services and customer-facing digital products. Core offerings include electric generation and distribution (serving 541,076 customers across 905 square miles), water supply from the Floridan aquifer (serving 407,161 customers via 139 wells and 39 treatment plants), and wastewater reclamation (covering a four-county area). Customer-facing digital and add-on products include MyWay prepaid utilities, MyBudget levelized billing, AutoPay and Fast Pay payment services, eBill electronic statements, SolarSmart and SolarMax solar programs, AMI smart metering infrastructure, residential and business rebate programs, Drive Electric EV incentives, Fleet Electrification Program, Free Efficiency and Irrigation Assessments, and H2.0 Purification Program. JEA also provides reclaimed water for irrigation, commercial telecom services, natural gas supply, and district energy chilled water systems. The utility operates an online vendor portal (Zycus) and supplier invoicing portal (iSupplier) for procurement operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Electric Service Electricity generation, transmission, and distribution for residential customers in JEA's 905-square-mile service territory, including tiered energy rates and Time-of-Day pricing options.
• Commercial Electric Service Electric service for commercial and industrial customers with rate classes for Small Commercial (under 75 kW), Large Commercial (75–1,000 kW), and Industrial (over 1,000 kW), including demand-based charges and Time-of-Day options.
• Water Supply Service Drinking water distribution sourced from the Floridan aquifer, delivered through 139 active artesian wells, 39 water treatment plants, and over 5,244 miles of water lines to 407,161 customers.
• Wastewater / Sewer Service Wastewater collection and treatment services covering a four-county area through over 4,526 miles of collection lines and 12 water reclamation facilities.
• Reclaimed Water Service Highly treated reclaimed water supplied for irrigation to 30,460 customers at lower-tier rates, reducing discharge into the St. Johns River and offsetting Floridan aquifer withdrawal.
• SolarSmart Solar energy subscription program allowing residential and business customers without on-site solar panels to support and benefit from JEA solar generation.
• SolarMax Solar program for large commercial customers allowing up to 100% of their energy needs to be met by solar power (closed to new customers).
• Distributed Generation Program Program for customers with on-site solar panel installations to connect their systems to the JEA grid, with bill breakdown tools and an application process.
• MyWay Prepaid Utilities Prepaid utility option covering electric, water, and sewer service with no credit checks, deposits, or late fees; customers can start service with as little as $50.
• MyBudget Levelized Billing Bill management solution that averages the last 12 months of bills to produce consistent monthly payments, helping customers avoid seasonal fluctuations.
• AutoPay Automatic bill payment service that withdraws the balance due from the customer's bank account on the due date each billing cycle.
• Fast Pay Monthly credit card payment confirmation service that lets customers save payment information and confirm payments via email each billing cycle.
• Guest Pay Online payment option for customers without a JEA account or for third parties making payments on behalf of customers, accepting bank accounts and cards.
• eBill Electronic bill delivery service that sends bills via email with links to view and download statements from jea.com accounts, with 24 months of statement history.
• Drive Electric Electric vehicle education and incentive program promoting plug-in electric vehicles to residential and business customers, including EV education materials and incentive information.
• Fleet Electrification Program Program helping business customers transition vehicle fleets to electric, including support for commercial EV charging infrastructure.
• Residential Rebates Program Rebates for home energy and water efficiency upgrades including attic insulation ($200), heat pump water heaters ($350), HVAC ($200), smart thermostats ($50), irrigation controllers ($150), WaterSense fixtures, and air purifiers/dehumidifiers.
• Business Rebates Program Rebates and incentives for commercial customers making energy efficiency, electrification, and water conservation upgrades to their facilities.
• Free Efficiency Assessments Personalized in-home energy and water efficiency assessments provided by JEA efficiency experts to help residential customers identify cost-saving opportunities.
• Free Irrigation Assessments Free irrigation system evaluations to help residential customers achieve lawn maintenance goals while reducing water consumption and costs.
• Free Water Conservation Kits Free water-saving products distributed to residential customers to help reduce usage and save money on utility bills.
• Neighbor to Neighbor Fund Emergency utility assistance program providing aid to customers experiencing temporary financial crises and unable to pay their utility bills, funded by customer donations.
• District Energy System Central chilled water air conditioning service for commercial customers in designated areas including Hogan's Creek, Downtown, and Springfield.
• Natural Gas Supply Natural gas supply service for commercial and business customers within JEA's service territory.
• Commercial Telecom Services Telecommunications services offered to commercial customers over JEA's utility infrastructure.

Quantifiable outcome

• 53% carbon emissions reduction since 2007
• +4 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered major, core and minor.

• Suwannee River Water Management DistrictmajorStrategic or Co-development Partner · 1 November 2025Water First North Florida initiative - major aquifer recharge project approved by the district in November 2025. The project aims to recharge more than 40 million gallons per day into the Floridan aquifer using highly treated reclaimed water over 15 years. Total project cost approximately $1 billion, with $125 million commitment from the district.
• St. Johns River Water Management DistrictmajorStrategic or Co-development Partner · 1 November 2025Water First North Florida initiative - major aquifer recharge project co-approved with Suwannee River Water Management District. Project involves using reclaimed water to recharge the Floridan aquifer. St. Johns River Water Management District committed $125 million to the approximately $1 billion project.
• Water First North Florida PartnershipmajorStrategic or Co-development Partner · 1 November 2025Multi-agency initiative to address water supply needs in North Florida through aquifer recharge. JEA committed $400 million in funding for the $1 billion project estimated to recharge 40+ million gallons per day into the Floridan aquifer over 15 years. Moving from planning to early implementation.
• City of JacksonvillecoreStrategic or Co-development Partner$38.6 million partnership to eliminate residential septic systems and improve quality of life for customers while reducing pollutants in waterways. Part of JEA's commitment to environmental improvement and community investment.
• Jacksonville Historic Eastside Community PartnersminorStrategic or Co-development PartnerCollaborative effort to promote energy efficiency and make critical repairs to homes in Jacksonville's historic Eastside neighborhood.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Orlando Utilities Commission: Florida's other large municipally owned multi-utility, providing electric, water, chilled water, and related services to the Orlando area. Highly comparable community-owned model, multi-service utility structure, and Florida regulatory environment.
• Gainesville Regional Utilities: Municipal utility owned by the City of Gainesville providing electric, water, wastewater, and natural gas. Same community-owned, multi-service utility model in Florida, with similar governance and customer-mix dynamics.
• City of Tallahassee Utilities: Municipally owned electric, water, wastewater, and gas utility serving Tallahassee. Closely comparable in structure — city-owned multi-utility operating in Florida with similar regulatory and political constraints.
• Lakeland Electric: City of Lakeland-owned electric utility, one of Florida's few remaining municipal electric providers. Comparable as a smaller municipal electric peer operating under similar community-ownership dynamics.

Broad incumbents

• Florida Power & Light (FPL): Investor-owned Florida electric utility and the state's largest. Overlaps JEA's electric service in parts of Florida and competes for talent, capital, and renewable resources, but operates under a different ownership/regulatory model.
• Duke Energy Florida: Investor-owned regulated electric utility serving Florida. Comparable electric-generation and distribution operations and overlapping regulatory exposure, though privately owned rather than community-owned.
• Tampa Electric (TECO): Investor-owned electric and natural gas utility serving west-central Florida. Comparable generation, transmission, and distribution operations to JEA's electric business, though under different ownership.

Regional players

• Los Angeles Department of Water and Power (LADWP): Largest municipal utility in the United States, providing electric and water service to Los Angeles. Comparable municipal multi-utility model, scale, and infrastructure ownership, though serving a different geography.
• Austin Energy: City of Austin-owned electric utility with substantial renewable generation and community solar programs. Comparable as a municipal electric utility with strong sustainability/ESG positioning.
• Houston Public Works: City of Houston's municipal water and wastewater utility serving one of the largest U.S. metro areas. Comparable as a large municipal water/sewer operator with capital-intensive infrastructure programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/newsfromjea
• Facebookfacebook.com/newsfromjea
• LinkedInlinkedin.com/company/jea

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jacksonville Energy Authority