SuperHote
SuperHote is a French SaaS platform that automates short-term rental operations for individual hosts and conciergeries through five AI agents handling guest messaging, pricing, locks, housekeeping and accounting across Airbnb and Booking.com.
- Company typePrivate
- Founded2016
- HeadquartersToulouse, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SuperHote does
SuperHote is a French SaaS company, operated by Editions MRA (SAS incorporated in Bordeaux, France, RCS 827 683 129), that provides an all-in-one management platform for short-term rental operators — ranging from individual hosts to property-management agencies running 200+ properties. The platform consolidates 21 modules (unified messaging, calendar/payment sync, CRM, analytics, team operations, direct booking, traveller portal) on AWS infrastructure with native integrations to Airbnb, Booking.com, Stripe, PriceLabs, Igloohome, Nuki, Make and Zapier. Its 2026 product positioning, "SuperHote V2 / Autopilot Mode," is built around five named AI agents — Chris (operations), Vaness (multilingual guest communication), Sam (dynamic pricing), Chacha (satisfaction and upsell), Céline (accounting/contracts) — that automate up to 30+ messaging triggers, smart-lock code generation, and housekeeping task routing in six languages.
The company monetises primarily via a recurring SaaS subscription at €57 HT/month for a 3-property base plus €7 HT per additional property, with a no-credit-card 30-day free trial and an Onboarding VIP concierge session. Premium services layer on top: the paid SuperHote Elite coaching programme, and an affiliate/ambassador programme paying 20% recurring commission for the lifetime of referred subscriptions. The team is fully remote (~50 people), and the product is distributed via website, iOS/Android apps, a Skool community of 4,100+ members, and direct content/SEO competition pages targeting 12 named rivals. The company self-reports 100,000+ hosts and conciergeries, €274M in cumulative client GMV for 2025, 15 hours/week saved per user, 92% occupancy among Pro members, and a 4.9/5 satisfaction rating.
SuperHote firmographics
Firmographics- Name
- SuperHote
- Legal name
- EDITIONS MRA
- Website
- https://superhote.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SuperHote is a French SaaS platform that automates short-term rental operations for individual hosts and conciergeries through five AI agents handling guest messaging, pricing, locks, housekeeping and accounting across Airbnb and Booking.com.
- Ownership category
- akta.pro rank
Where SuperHote is headquartered
LocationHeadquarters
- HQ city
- Toulouse
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
SuperHote business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription - Base Tier: Monthly subscription model at €57 HT/month for minimum 3 properties. This includes access to all 21 modules, AI assistants, integrations, and support.
- SaaS Subscription - Additional Properties: Additional properties beyond the 3-property minimum are billed at €7 HT per property per month. Adding a property triggers immediate payment.
- Affiliate/Partner Program: Ambassador program offering 20% recurring commission on revenue generated by referred users for the lifetime of their subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base subscription covering 3 properties minimum |
| Freemium | Pay-as-you-go | Free trial period |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
SuperHote product offering
Product offeringCore offering
SuperHote is an all-in-one SaaS platform for short-term rental hosts and conciergeries, centralizing 21 modules (channel manager, automated messaging, AI planning, dynamic pricing, housekeeping, reviews, direct booking site) into a single interface. Its distinguishing feature is an Autopilot mode powered by 5 AI agents that autonomously handle traveler communication, planning, housekeeping, pricing, and reviews around the clock.
Product overview
SuperHote is a French all-in-one SaaS platform for short-term rental management built around a SuperHote V2 core product with Autopilot Mode, which deploys 5 AI agents (Chris, Vaness, Sam, Chacha, Céline) to manage guests, pricing, and admin 24/7. The platform integrates 21 modules in a single interface including unified messaging, calendar management, analytics, payments, CRM, and team operations. Key sub-products and modules include Guest Page (a 12-tab traveller self-service portal), a Direct Booking Site (commission-free branded booking website), SuperHote Elite (a paid coaching programme), Onboarding VIP (a complimentary onboarding session), a Mobile App (iOS/Android), a Help Center and support ecosystem, a Community platform, and an Affiliate Programme. The offering is designed for individual property owners through to agencies managing 200+ properties.
Differentiator
Problem solved
Functional benefit
Brands
- SuperHote V2: The latest version of the SuperHote platform featuring 5 AI assistants (Chris, Vaness, Sam, Chacha, Céline), autopilot mode, 21 integrated modules, and enhanced automation for short-term rental management.
- Guest Page
- SuperHote
Products and services
- SuperHote V2 (Autopilot Mode) All-in-one SaaS platform for short-term rental hosts and conciergeries that consolidates 21 modules (channel manager, AI planning, automated messaging, dynamic pricing, housekeeping, review management, direct booking site) into a single interface, with an Autopilot mode powered by 5 AI agents that operate 24/7 to automate day-to-day operations.
- SuperHote Direct Booking Site Commission-free direct booking website builder integrated with the SuperHote platform, allowing hosts to create a personalized site, accept online payments, and retain 100% of revenue on direct bookings by avoiding OTA commissions.
- SuperHote V2 Mobile App Native mobile application (iOS and Android) that gives hosts on-the-go access to the SuperHote V2 platform, enabling them to manage reservations, traveler relations, housekeeping, and AI-driven automation from their smartphone.
- SuperHote Elite Coaching Program Premium paid coaching programme that pairs conciergeries and professional hosts with SuperHote experts to optimise operations, scale portfolios, and maximize revenue using the platform.
Quantifiable outcome
- 100,000+ hosts and property managers use the platform
- +5 more outcomes
Companies that use SuperHote
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
SuperHote technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature7 records
SuperHote partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- AirbnbcoreDeep integration with Airbnb for calendar synchronization, booking import, guest messaging, and review management. One of the primary distribution channels for SuperHote users.
- Booking.comcoreIntegration for calendar synchronization, reservation import, and guest messaging. Major OTA channel for short-term rentals in Europe.
- StripecorePayment processing for guest payments, deposits, and extras. Handles payment collection and pre-authorized security deposits for the platform.
- IgloohomecoreSmart lock integration for automatic access code generation. Codes are generated per reservation with configurable delayed display timing.
- NukicoreSmart lock integration supporting Nuki smart locks for keyless entry. Automatic code generation linked to reservation check-in times.
- AWS (Amazon Web Services)coreCloud infrastructure provider hosting the SuperHote SaaS platform, servers, and data management.
- Nexmo (Vonage)coreSMS gateway for sending automated text messages to guests and hosts, including check-in instructions and notifications.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
SuperHote competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
SuperHote social profiles
Digital presenceSuperHote financial estimates
Financial estimateRevenue estimate
Valuation estimate
SuperHote leadership team
Management profileNumber of profiles
Profiles5 records
SuperHote funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SuperHote M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SuperHote
What does SuperHote do?
SuperHote is an all-in-one SaaS platform for short-term rental hosts and conciergeries, centralizing 21 modules (channel manager, automated messaging, AI planning, dynamic pricing, housekeeping, reviews, direct booking site) into a single interface. Its distinguishing feature is an Autopilot mode powered by 5 AI agents that autonomously handle traveler communication, planning, housekeeping, pricing, and reviews around the clock.
Is SuperHote a public or private company?
SuperHote is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SuperHote founded?
SuperHote was founded in 2016. It employs 11 to 50 people.
Where is SuperHote based?
SuperHote is headquartered in Toulouse, France, in the Europe region.
How does SuperHote make money?
Three revenue lines are on record. SaaS Subscription - Base Tier is the primary driver. The others are saaS Subscription - Additional Properties and affiliate/Partner Program.
Does SuperHote have an API?
Yes. SuperHote states it has an API and that 'if your tool is missing from our ecosystem, our API connects it in a few clicks.' No public API documentation URL, authentication method, rate limits, or SDK details are specified. Developer documentation is at client.superhote.com/superhotev2.