What UTS does

United Telecommunication Services N.V. (UTS) is an incumbent telecommunications operator headquartered in Willemstad, Curaçao, serving residential, SMB, enterprise, and government customers across seven Dutch Caribbean island nations (Curaçao, St. Maarten, French St. Martin, Bonaire, St. Barths, St. Eustatius, and Saba). Since its 2019 acquisition by Liberty Latin America (LLA, NASDAQ: LILA/LILAK), UTS has operated as a wholly-owned subsidiary within C&W Communications' Southern Caribbean cluster, continuing to operate under the Flow brand. The company offers a complete quadruple-play portfolio: mobile services under the Chippie brand (prepaid, postpaid, and Hybrid plans), fixed telephony (Telefásil prepaid and postpaid), broadband internet over an HFC network covering 85% of Curaçao households, and digital television. Enterprise customers are served with leased lines (2 Mbps–1 Gbps), PBX solutions (Mitel and Avaya), Tier II/IV co-location via Blue NAP Americas, Managed WiFi, Cloud Surveillance, and a managed Local Network Security service launched with Deloitte's Dutch Caribbean Cyber Intelligence Center.

UTS's underlying technology stack centers on proprietary network infrastructure: the only island-wide LTE mobile network in Curaçao (speeds up to 16 Mbps for mobile data), an HFC fixed network delivering up to 150 Mbps to 85% of households, a Core MPLS network with 99.8% annual uptime, and international connectivity via undersea fiber optic cables reaching 23 countries. Supporting platforms include the miUTS self-service portal and mobile app for account and bundle management, miKuenta for digital invoicing, White Pages directory services, and the Cariflix streaming application (developed with TeleCuraçao and Streann Media), which won the 2018 PRODU Awards 'Best Technological Project'. The company's product launches from 2017–2021 (island-wide LTE, brand revitalization to Flow, Cariflix, Chippie XL, COVID-19 connectivity packages, Flow Essential/Home/Complete packages, and Chippie Hybrid) reflect ongoing modernization of both consumer and enterprise offerings.

UTS's business model is anchored on recurring subscription revenue across consumer and enterprise segments, supplemented by hardware sales (Samsung, Apple, Huawei, Cat devices) and value-added services. Pricing is denominated in Aruban Florin (ANG) and structured as monthly subscriptions for postpaid mobile, fixed telephony, broadband, and TV, plus pay-as-you-go prepaid airtime and data bundles. Distribution combines multiple physical retail stores (Saliña, Gosieweg, Renaissance, Brievengat), a dedicated business store, a WhatsApp-based virtual retail store, authorized distributors, and digital self-serve channels via miUTS. Enterprise customers are supported by dedicated account managers and 24/7 priority support with a 4-hour response guarantee. The Fun Miles loyalty program (active since 2009) and the 'Chippieland' no-roaming zone spanning six islands reinforce customer retention. Overall, UTS operates as a mature, subscription-driven incumbent telco with diversified revenue streams, capital-intensive infrastructure, and strategic alignment with its publicly traded parent Liberty Latin America.

Name

UTS

Legal name

United Telecommunication Services N.V.

Website

https://uts.cw

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

UTS is a Curaçao-based incumbent telecommunications operator, wholly owned by Liberty Latin America since 2019, providing mobile (Chippie), fixed telephony, broadband, TV, and enterprise connectivity services across seven Dutch Caribbean island nations. It operates the only island-wide LTE network in Curaçao and an HFC plant reaching 85% of households.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wireless Telecommunications Carriers (except Satellite) (517112), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812), Communications Services, Nec (4899)

akta.pro primary industry

Incumbent Local Exchange Carriers (ILECs) (HDAIABAA)

akta.pro secondary industries

Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Mobile telecommunications services
• Broadband internet access
• Digital television packages
• Enterprise network solutions
• Fixed line telephony

Headquarters

HQ city

Curacao

HQ country

Costa Rica

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Services: Recurring revenue from mobile postpaid subscriptions (Chippie plans), prepaid airtime recharges, and data bundles. Postpaid plans range from ANG 21.20 to ANG 254.40 per month with bundled minutes and SMS. Prepaid services generate revenue through airtime credit purchases and data bundle activations.
2. Fixed Telephony: Home phone services including prepaid (Telefásil) and postpaid fixed telephony with monthly subscription fees of ANG 26.50 plus usage charges. Revenue from local and international call rates.
3. Internet/Broadband: Residential and business internet services including Business Internet Standard (8-100 Mbps) and Premium (10 Mbps-1 Gbps) with monthly fees starting from ANG 95. Also includes Big 4 bundle package combining internet, TV, phone, and mobile.
4. Television Services: Digital TV packages including Essential (50 Mbps, unlimited Flow calls, TV), Home (80 Mbps, unlimited Flow calls, 96 channels), and Complete (150 Mbps, unlimited Flow calls, 126 channels). Additional revenue from HBO movie channels and Cariflix Premium subscription.
5. Enterprise Solutions: Business services including leased lines (2 Mbps to 1 Gbps), PBX solutions, Co-Location, Network Security, Hardware provision, and cloud solutions. Revenue from service fees and equipment sales to enterprise customers.
6. Hardware Sales: Sale of mobile devices (Samsung, Apple, Huawei, Caterpillar brands) and business hardware (Dell, Cisco, HP). Devices sold with postpaid plans or standalone at retail prices.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

UTS (United Telecommunication Services N.V.) operates as a full-service telecommunications provider across the Dutch Caribbean under the Flow brand, delivering mobile (Chippie prepaid/postpaid/Hybrid), fixed-line telephony (Telefásil), broadband internet (up to 150 Mbps via HFC), digital television, and enterprise solutions (leased lines, PBX, co-location, cloud services, network security, managed WiFi, and cloud surveillance). The company runs the only island-wide LTE mobile network in Curaçao and an HFC fixed network reaching 85% of households, supporting both residential consumers and enterprise customers across seven island nations.

Product overview

UTS (United Telecommunication Services N.V.) operates as a telecommunications provider across Curaçao and the Dutch Caribbean under the Flow brand. The company's product portfolio consists of multiple integrated service categories: Consumer Mobile (Chippie prepaid/postpaid, Hybrid plans, DataSnacks), Consumer Home Services (Telefásil prepaid/postpaid home phone, Voice Bundles, Tilin Calling Cards, Digital TV), Business Mobile Solutions (Chippie Company, Business Postpaid, Data Plans, Connected Objects), Enterprise Solutions (Business Internet, Leased Lines, PBX Solutions, Co-Location), Cloud Solutions (Managed WiFi, Cloud Surveillance), and Network Services (Fixed Voice, Local Network Security, 0800/0900 Services, Hardware). Supporting platforms include miUTS (self-service portal), miKuenta (billing), White Pages (directory), and Cariflix (streaming). The Fun Miles loyalty program provides customer rewards. Products are offered across multiple Caribbean territories including Curaçao, Bonaire, St. Maarten, French St. Martin, Saba, and St. Eustatius.

Differentiator

Problem solved

Functional benefit

Brands

• Chippie: Mobile telephony brand offering prepaid and postpaid mobile services, LTE connectivity, and data bundles for consumer and business customers.
• miUTS
• miKuenta
• Telefásil
• Tilin Calling Cards
• Big 4
• White Pages
• Cariflix

Products and services

• Chippie Mobile (Prepaid & Postpaid) Mobile phone service brand providing prepaid and postpaid cellular services with bundled voice minutes, SMS, data allowances, and LTE connectivity across Curaçao and Chippieland (Curaçao, Bonaire, St. Maarten, French St. Martin, Saba, St. Eustatius). Postpaid plans range from Chippie 20 (ANG 21.20/month) to Chippie 240 (ANG 254.40/month).
• Chippie Company Business mobile communication solution offering unlimited calling within Chippieland, flexible data bundles, and enterprise-grade mobile services for SMBs with a minimum of 5 subscribers.
• Chippie Hybrid Mobile plan combining features of Postpaid and Prepaid services, offering flexibility and value to consumer customers.
• Telefásil (Home Phone Prepaid) Prepaid fixed-line home telephony service enabling local and international calls with full budget control, including 20 free minutes monthly to 64,000+ fixed numbers. Installation fee ANG 184, monthly subscription ANG 26.50.
• Home Phone Postpaid Postpaid fixed telephony service with monthly invoicing, 20 free minutes monthly, and no need to reload. Installation fee ANG 159, monthly subscription ANG 26.50.
• Residential Broadband Internet Residential broadband internet service delivered via the HFC (Hybrid Fiber Coaxial) network reaching 85% of Curaçao households with speeds up to 150 Mbps.
• Digital TV Digital television service with multiple channel packages (Essential, Home, Complete) featuring HD quality, replay and recording capabilities, and a Video-On-Demand library. Complete package includes 126 channels and 150 Mbps internet.
• Big 4 Bundle Family entertainment package combining home internet (up to 32 Mbps), unlimited home phone calls, 70 TV channels with HBO, and 500MB mobile data for ANG 199 per month.
• Business Internet High-speed fiber internet for businesses with Standard (8-100 Mbps, from ANG 95/month) and Premium (10 Mbps-1 Gbps) tiers, featuring 99.8% uptime and 24/7 priority support with 4-hour response guarantee.
• Leased Lines Dedicated point-to-point and point-to-multipoint connectivity solutions with scalable bandwidth from 2 Mbps to 1 Gbps, including international fiber optic connectivity spanning 23 countries (Europe, Caribbean, US).
• PBX Solutions IP telephony solutions including Private, Hybrid, and Cloud PBX platforms integrated with PSTN via E1, ISDN, or SIP trunk, delivered in partnership with Mitel and Avaya.
• Co-Location Data center facility offering full and half cabinet space, managed broadband internet, and antenna rental at Tier II or Tier IV establishments (in partnership with Blue NAP Americas).
• Fixed Voice Services (Business) Business fixed voice solutions including PBX lines, SIP Trunking, Cloud PBX, E1 PRI/ISDN Lines, and Toll-Free/Premium rate numbers (0800/0900).
• Managed WiFi Business WiFi solution with customizable public and private access, user management, content filtering, and bandwidth control for retail, hospitality, events, and corporate environments.
• Cloud Surveillance Cloud-based camera surveillance system with 100% cloud management, mobile/web viewing, configurable cloud recording (7 days to 2 years), motion detection, and time settings starting from ANG 27.50/camera/month.
• Local Network Security Managed security service providing firewall, intrusion prevention, antivirus, antispam, web filtering, application control, and bandwidth management starting from ANG 219/month for up to 25 users (3-year contract).
• Connected Objects (M2M) M2M solutions for asset tracking and management including vehicle tracking, smart readers, alarms, vending machines, and utility devices using SIM cards with secure VPN connectivity.
• Business Data Plans Mobile data plans for tablets and laptops on the LTE network with options including 3GB, 6GB, and 12GB quotas on 2-year contracts.
• Chippie XL Bundles Special carnival bundles offering extra-large data allocations (up to 30GB) for the same price, including Cariflix Premium access. Launched January 2018.
• Mobile Device Sales (Samsung, Apple, Huawei, Caterpillar) Retail sale of mobile devices from Samsung (Galaxy J2/J5/J7, S7/S7 Edge), Apple, Huawei, and Caterpillar (Cat S40/S60) brands, sold with postpaid plans or standalone at retail prices.
• Business Hardware Enterprise hardware procurement including servers (HP, Dell), networking (Cisco, Dell), network security (Fortigate, Checkpoint), and data backup (Netapp) with warranty.
• Cariflix Streaming Application Streaming application offering live local Caribbean TV channels, radio, and video content including Papiamentu productions, co-developed with TeleCuraçao and Streann Media. Awarded PRODU Awards 2018 'Best Technological Project'.
• Chippie Roaming Miles Loyalty program allowing customers to earn airline and hotel miles when roaming abroad (1 mile per ANG 2 spent).
• 0800/0900 Services Toll-Free (0800) and Premium (0900) number services for business customer engagement, enabling barrier-free customer access and tele-commerce revenue generation.
• Tilin Calling Cards Prepaid calling cards for making local and international calls from home phones, mobiles, or public telephones, available in ANG 5, 10, and 25 denominations.

Quantifiable outcome

• 99.8% annual service uptime for MPLS network and Business Internet services
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• BoolchandsminorGTM or Marketing Partner · 11 April 2018Event partnership for W2 'Women inspiring Women' event organized by UTS Business. Boolchands co-organized the networking event for female professionals.
• Blue NAP AmericascoreStrategic or Co-development Partner · 24 November 2017Partnership with Tier IV certified data center enabling co-location services and secure connectivity. Blue NAP Americas provides the facility while UTS offers network connectivity and managed services.
• Deloitte Dutch CaribbeancoreStrategic or Co-development Partner · 24 November 2017Establishment of first Cyber Intelligence Center (CIC) in the Dutch Caribbean at Blue NAP Americas facility. Deloitte provides 24/7 managed cyber risk services helping organizations secure networks and detect threats.
• TeleCuraçaocoreStrategic or Co-development Partner · 19 September 2017Joint development of Cariflix streaming platform featuring local TV channels, radio, and videos in Papiamentu. Cariflix won PRODU Awards 2018 'Best technological project'.
• Streann MediacoreTechnology or Integration · 19 September 2017Technology partner that developed the Cariflix application platform for TeleCuraçao and UTS. Streann Media created the streaming solution enabling local Caribbean content distribution.
• SamsungcoreChannel Partner/ Reseller/ Distributor · 26 March 2017Device partnership for Samsung smartphones including Galaxy S7, S7 Edge, J2, J5, J7 series. Devices available with postpaid plans or prepaid standalone.
• Caterpillar (Cat Phones)minorChannel Partner/ Reseller/ Distributor · 26 March 2017Rugged smartphone partnership offering Cat S40 and S60 devices for business customers requiring durable mobile devices.
• Curaçao Media OrganizationminorGTM or Marketing Partner · 26 March 2017Partnership for One Love SXM mediathon and benefit concert to raise funds for Hurricane Irma relief in Sint Maarten, Saba, and St. Eustatius.
• Fun MilescoreStrategic or Co-development Partner · 1 January 2009Loyalty rewards program partnership since 2009. Customers can save Fun Miles when purchasing UTS products and services. Miles can be exchanged for travel tickets, hotel stays, car rental and more.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Claro (América Móvil): Major Latin American and Caribbean mobile/broadband carrier with overlapping quad-play offerings, competing across regional markets adjacent to UTS.
• Flow (Cable & Wireless Communications): The Flow/C&W brand under which UTS now operates and its regional sibling operator; a broad Caribbean incumbent offering the same mobile, broadband, TV and enterprise mix.
• Liberty Latin America: UTS's parent, a NASDAQ-listed multi-market telecom operating VTR, Flow, Liberty, and Cabletica across Latin America and the Caribbean with the same quad-play model at far larger scale.

Direct peers

• Digicel: Pan-Caribbean mobile and broadband operator that competes directly with UTS/Chippie for mobile and fixed customers across the Dutch and wider Caribbean.

Regional players

• SETAR: Aruba's national telecom offering mobile, fixed, internet and TV; a near-identical incumbent-carrier model in an adjacent Dutch Caribbean island market.
• Telbo (Bonaire): Bonaire's incumbent telecom providing fixed, mobile and internet services in a small Dutch Caribbean island market comparable to UTS's core geography.
• TelCell: St. Maarten-based mobile and fixed operator competing in the same Dutch Caribbean island footprint that UTS serves.
• The Bahamas Telecommunications Company (BTC): Caribbean national incumbent telecom (part of LLA/C&W) with a comparable mobile, fixed and broadband portfolio serving a small island nation.
• Cabletica: Costa Rican broadband and TV operator within the LLA group, offering similar HFC-based fixed and bundled services in a nearby market.

Others

• VTR: LLA-affiliated Chilean cable/broadband operator with the same HFC-based fixed and bundle model, though serving a distinct South American geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/uts_curacao
• YouTubeyoutube.com/channel/UCkNFy5nLZumQoPqSi_TxY4A
• Facebookfacebook.com/utscuracao
• LinkedInlinkedin.com/company/united-telecommunication-services
• Instagraminstagram.com/utscuracao

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UTS