What Mackenzie Health does

Mackenzie Health is a non-profit regional healthcare provider operating two full-service hospitals, community-based programs, and long-term care facilities across western York Region, Ontario. The organization serves more than 550,000 residents in Richmond Hill, Vaughan, King Township, and surrounding communities through Mackenzie Richmond Hill Hospital (24/7 emergency department, core medical/surgical/critical care services) and Cortellucci Vaughan Hospital (Canada's first smart hospital, opened June 6, 2021, with the second-busiest emergency department in the province handling 600-700+ daily visits). Clinical services span cardiology, oncology (Princess Margaret Cancer Care Network member since March 2025), vascular surgery (Level 3 Vascular Program designated December 2025), mental health (52 beds after 62% capacity expansion in 2025), chronic kidney disease, complex continuing care, rehabilitation, seniors' health, and women's and children's services across multiple sites including a chronic kidney disease program spanning Richmond Hill, Vaughan, and Markham.

The organization's digital and physical infrastructure centers on an Epic Electronic Medical Record system validated at HIMSS EMRAM Stage 7 (highest level, first acute care hospital in Canada with ED and ICU to achieve this in 2018, revalidated three times), a MyChart patient portal with mobile applications, and IoT-powered smart building systems from Johnson Controls (Metasys, OpenBlue) delivering 44% natural gas reduction, 28% GHG reduction, and LEED Silver certification at Cortellucci Vaughan Hospital. Mackenzie Health is also a lead partner in the York University School of Medicine opening 2028 adjacent to Cortellucci Vaughan Hospital.

The business model is primarily public funding through Ontario Health (provincial OHIP allocations) for hospital operations, supplemented by co-payment revenue from Complex Continuing Care patients (calculated per provincial guidelines), retail pharmacy and food vendor ancillary revenue, and charitable fundraising through the affiliated Mackenzie Health Foundation (established 1977). The Foundation completed a $250 million Ultimate campaign, the largest campaign led by a community hospital in Canada, and continues to raise material funds through signature events (Ride, Strides, Spotlight), major donor gifts (Goldberg Family Foundation, Paul B. Helliwell Foundation), and corporate sponsorships.

Name

Mackenzie Health

Legal name

Mackenzie Health

Website

https://mackenziehealth.ca

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Mackenzie Health is a non-profit regional healthcare provider operating two full-service hospitals and community programs across western York Region, Ontario, serving 550,000+ residents through Epic EMR-enabled smart hospital infrastructure funded by Ontario Health and charitable donations.

Ownership category

akta.pro rank

Product category

Regional Hospital Healthcare Services

NAICS

Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Hospitals (8060), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Disability Services & Independent Living Support (BPAGACAG), Cardiac & Pulmonary Rehabilitation SNFs (HLADADAH)

Keywords

• Acute hospital care
• Emergency medical services
• Specialty healthcare
• Long-term care
• Community health services

Headquarters

HQ city

Richmond Hill

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales, Others

Revenue model

1. Ontario Health Public Funding: As a publicly funded regional hospital network under Ontario Health, Mackenzie Health receives the majority of its operational funding through provincial government healthcare allocations. This covers core hospital services including emergency departments, surgery, medicine, critical care, medical imaging, and specialized programs at Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital.
2. Mackenzie Health Foundation Donations and Campaigns: The affiliated Mackenzie Health Foundation raises charitable funds to support equipment, technology, facilities, and expanded care programs. Major campaigns include the $250 million Ultimate campaign (completed), $10 million Together We Shine Bright mental health campaign, and ongoing signature events. Foundation was established in 1977 and has raised funds for Cortellucci Vaughan Hospital construction and ongoing enhancements.
3. Ontario Health Co-Payment (Long-Term Care): Co-payment charges apply to Complex Continuing Care patients as per Ontario Health Guidelines. Co-payment is calculated based on the patient's income tax return/notice of assessment from the previous year, payable to the hospital.
4. Retail Pharmacy and Amenities: On-site retail pharmacy services and retail food vendors provide ancillary revenue alongside hospital services for patients and visitors.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels9 records

Core offering

Mackenzie Health is an independent, non-profit regional healthcare provider that delivers acute hospital care, emergency services, specialized clinical programs, long-term care, and community-based health services across western York Region. Its core offerings include two full-service hospitals with 24/7 emergency departments (Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital, Canada's first smart hospital), specialty programs in cardiac care, cancer care, vascular care, stroke, mental health, chronic kidney disease, and seniors' wellness, plus the MyChart digital patient portal built on Epic EMR. The organization is supported by the Mackenzie Health Foundation, which raises charitable funds for equipment, facilities, and program expansion.

Product overview

Mackenzie Health is a dynamic regional health care provider operating as a two-hospital system (Cortellucci Vaughan Hospital and Mackenzie Richmond Hill Hospital) plus community-based programs and long-term care. The organization delivers acute care services through its hospitals with full emergency departments, surgery, critical care, medical imaging, and specialized programs. Its digital health infrastructure is anchored by the Epic Electronic Medical Record system, which achieved HIMSS EMRAM Stage 7 validation (the highest level) and enables patient-facing access through the MyChart portal. Specialized clinical services include cardiac care (pacemaker clinic, Level 3 vascular program), mental health (52 beds across two inpatient units), chronic kidney disease management, cancer care (Princess Margaret Cancer Care Network member), complex continuing care, rehabilitation, and seniors' wellness programs. The Mackenzie Health Foundation supports fundraising efforts including the $250 million Ultimate campaign and signature events.

Differentiator

Problem solved

Functional benefit

Brands

• Ride for Mackenzie Health: Annual cycling event supporting the hospitals
• Strides for Mackenzie Health
• Spotlight
• Mackenzie Health Foundation

Products and services

• Mackenzie Richmond Hill Hospital Full-service regional hospital with 24/7 emergency department, surgery, medicine, critical care, and specialized clinical programs (cardiac care, cancer care, mental health) for residents of Richmond Hill and surrounding communities.
• Cortellucci Vaughan Hospital Canada's first smart hospital with 24/7 emergency department, surgery, medicine, critical care, and specialized clinical programs; integrates IoT-powered building systems (Metasys and OpenBlue) for energy efficiency and a connected clinical environment.
• Urgent Care Centre Walk-in urgent care at 9401 Jane St., Vaughan, providing care for non-life-threatening conditions such as minor fractures, sprains, infections, and moderate cuts as an alternative to the emergency department for non-critical care.
• Long-term Care Long-term care facility providing extended residential and medical care for residents requiring ongoing support and supervision; co-payment applies based on income per Ontario Health Guidelines.
• MyChart Patient Portal Free online patient portal powered by Epic Systems providing patients with secure 24/7 access to personal health information, appointments, test results, medications, questionnaires, clinical messaging with care teams, and health tracking — available on web, iOS, and Android.
• York Region Chronic Kidney Disease Program Regional program delivering the full continuum of chronic kidney disease services — hemodialysis (at multiple satellite sites), nephrology/kidney care clinics, diabetic kidney disease clinic, inpatient/outpatient services, and home dialysis therapies including peritoneal dialysis and nocturnal dialysis.
• Mental Health Program Full continuum of mental health care for adults, children, and families including two adult inpatient units (52 total beds across both hospitals), outpatient supports, services for individuals with developmental disabilities or acquired brain injuries, and 24/7 crisis intervention, delivered by an interdisciplinary team of 80+ professionals.
• Cardiac Care — Pacemaker Device Follow-up Clinic Outpatient clinic providing routine monitoring and follow-up care for patients with pacemakers, reducing travel burden and providing timely access to cardiac device care closer to home as part of the Southlake Health cardiac partnership.
• Level 3 Vascular Program Designated vascular program providing 24/7 emergency coverage and full spectrum of vascular care including complex procedures to repair weakened abdominal arteries, clear blockages in neck arteries, and restore blood flow to legs through open or minimally invasive surgery.
• Complex Continuing Care Inpatient and outpatient services for medically complex adults (19+ years) with extensive care needs, designed to stabilize and transition patients to the appropriate level of care while maximizing quality of life.
• Hospital Elder Life Program (HELP) Volunteer-based program providing targeted interventions to address cognitive and functional decline during hospitalization for older adults, including cognitive stimulation activities, therapeutic activities, sleep enhancement strategies, hearing and visual aids, and individualized care planning.
• Diagnostic Imaging Services Comprehensive diagnostic imaging services including Bone Mineral Density, CT Scan, Echocardiography, Fluoroscopy, Interventional Radiology, Laboratory Services, MRI, Mammography, Neuro Diagnostics (EMG/EEG), Nuclear Medicine, Pulmonary Function Testing, Radioactive Seed Localizations, Ultrasound, and X-Ray.
• Mackenzie Health Foundation Hospital foundation established in 1977 that raises charitable funds to support Mackenzie Health's two hospitals, including equipment, technology, facilities, and expanded care programs; manages major campaigns, signature events (Ride for Mackenzie Health, Strides, Spotlight), and donor recognition.
• Cancer Care (Princess Margaret Cancer Care Network) Oncology care delivered through Mackenzie Health's membership in the Princess Margaret Cancer Care Network, enhancing access to clinical trials, cancer survivorship programs, patient education and resources in multiple languages, and caregiver coaching.

Quantifiable outcome

• Cortellucci Vaughan Hospital smart building systems reduced natural gas consumption by 44%, greenhouse gas emissions by 28%, and overall energy use by 19%.
• +4 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• York University School of MedicinecoreStrategic or Co-development Partner · 1 January 2028Mackenzie Health is a lead partner for the new York University School of Medicine, dedicated to training the next generation of family doctors. The medical school is set to open in 2028 adjacent to Cortellucci Vaughan Hospital, creating a pipeline of physicians for the region and supporting healthcare workforce development.
• CIBC (Spotlight Event Presenting Sponsor)minorGTM or Marketing Partner · 26 February 2026CIBC presented the inaugural Spotlight fundraising event in March 2026, a concert-style signature celebration raising $650,000+ for Mackenzie Health's hospitals. Other 2026 Spotlight sponsors include Borden Ladner Gervais LLP, Forest Group, and Lorwood Holdings Incorporated (Bronze sponsors).
• Southlake HealthcoreStrategic or Co-development Partner · 29 September 2025Partnership to expand access to advanced cardiac care in York Region. Southlake Health (Level 7 Regional Cardiac Program) is sharing expertise, providing education and training as both organizations build capacity. The collaboration aims to establish a future Level 4 cardiac centre of excellence at Mackenzie Health. Initial milestone includes a pacemaker device follow-up clinic at Mackenzie Richmond Hill Hospital, with plans for ICD implantation and cardiac catheterization laboratory development.
• Princess Margaret Cancer Care Network / University Health NetworkcoreStrategic or Co-development Partner · 5 March 2025Mackenzie Health became the seventh cancer program in Canada to join the Princess Margaret Cancer Care Network. The partnership enhances access to clinical trials, cancer survivorship programs, patient education and resources in multiple languages, and caregiver coaching. UHN's Dr. Keith Stewart noted the network enriches care through access to cutting-edge technologies. The collaboration advances provincial oncology priorities at the local level.
• York Region Public HealthcoreStrategic or Co-development PartnerOngoing collaboration for public health investigations including measles case contact tracing at hospital emergency departments. York Region Public Health investigates confirmed cases and reaches out to contacts who may have been exposed at Mackenzie Health's EDs, coordinating post-exposure vaccine clinics as needed.
• Johnson ControlscoreTechnology or Integration30-year public-private partnership for smart building solutions at Cortellucci Vaughan Hospital. Johnson Controls provides IoT-powered systems including Metasys building controls and OpenBlue platform. Results include 44% reduction in natural gas consumption, 28% reduction in greenhouse gas emissions, 19% reduction in overall energy use, 600 hours/year in preventive maintenance savings, and 4,000 hours in troubleshooting efficiency. The hospital achieved LEED Silver certification and operated over 1,500 days without a lost-time injury.
• 24+ Community Mental Health AgenciescoreStrategic or Co-development PartnerMackenzie Health's Mental Health Program partners with more than 24 community mental health agencies to ensure residents receive timely, coordinated support across the care continuum. This network enables the full continuum of mental health care from inpatient to community-based services.

Scale indicators13 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Sinai Health: Toronto academic health system (Mount Sinai Hospital, Bridgepoint Active Healthcare, Lunenfeld-Tanenbaum Research Institute) operating as a broader-incumbent comparator given overlapping clinical programs (women's/children's, complex care) and similar HIMSS Stage 7 digital health profile.
• Trillium Health Partners: Multi-site GTA hospital network operating Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre - a comparable large regional acute-care system with similar multi-site operating model, public funding profile, and specialized program breadth.
• William Osler Health System: Three-hospital system (Brampton Civic, Etobicoke General, Peel Memorial) operating one of the largest community hospital networks in Ontario with similar scale, population-growth exposure, and multi-site capital program.

Direct peers

• North York General Hospital: Toronto-based community academic hospital with comparable regional acute-care model, strong digital health profile, and similar community fundraising model anchored to a foundation.
• Scarborough Health Network: Three-hospital network serving east GTA (Birchmount, General, Centenary) operating a multi-site regional acute-care model with similar ED throughput, specialty program breadth, and demographically diverse catchment.
• Halton Healthcare: Three-hospital regional system (Georgetown, Milton, Oakville-Trafalgar) with comparable acute-care, ED, and community program model serving a fast-growing suburban catchment adjacent to Mackenzie Health's territory.
• Michael Garron Hospital (Toronto East Health Network): East Toronto community teaching hospital operating similar acute-care, ED, maternal, and ambulatory programs with a comparable publicly funded, foundation-supported operating model.
• Oak Valley Health (Markham Stouffville Hospital): Adjacent regional hospital serving Markham and Stouffville with comparable acute-care, ED, and ambulatory service mix to Mackenzie Health and overlapping York Region catchment.
• Southlake Health: Regional acute-care hospital network headquartered in Newmarket serving southern York Region - the most direct comparator given overlapping geography and an active Level 7 cardiac partnership with Mackenzie Health for capacity-building toward Mackenzie's targeted Level 4 cardiac center.
• Lakeridge Health: Five-site regional hospital system across Durham Region offering a comparable multi-site acute-care operating model with similar regional referral, ED throughput, and specialty program structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/MackenzieHealth
• YouTubeyoutube.com/channel/UC6pg_0O7SWvlefCPX3aZU3A
• Facebookfacebook.com/mackenziehealth
• LinkedInca.linkedin.com/company/mackenzie-health
• Instagraminstagram.com/mackenziehealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mackenzie Health