Quality Support
Quality Support, Inc. is a privately held SDVOSB federal contractor providing engineering, program management, IT, cybersecurity, conference management, and administrative staff augmentation services to U.S. federal agencies from its Alexandria, Virginia headquarters.
- Company typePrivate
- Founded1991
- HeadquartersAlexandria, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Quality Support does
Quality Support, Inc. is a privately held Service Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, with additional operations in Washington, D.C. Founded around 1991, the firm provides professional management services across project management, analysis, engineering, IT, cybersecurity, security, and meeting logistics to U.S. federal government clients. The company was the first small business verified as an SDVOSB by the VA Center for Veterans Enterprise, maintains Founding Member status, and graduated from the SBA Section 8(a) program in January 2002. Its service portfolio is organized into three core groups: the Worldwide Technical Expert Assignment Group (engineering, IT, cybersecurity, and program management staff augmentation with security clearances), the International Conference Management Group (event planning and logistics), and the Global Communications Group (strategic communications and public affairs). It also holds a SBIR/STTR program participation status (2022) and offers facilities support, visa/passport processing, and AI infrastructure development services.
The company delivers services to a broad federal client base spanning at least 15 agencies, including the Department of State, Department of Defense, Department of Veterans Affairs, Department of Health and Human Services, U.S. Air Force, Defense Intelligence Agency, FBI, HUD, NASA, USPTO, USAID, GSA, USDA, Navy, and Army, with one disclosed state government engagement (Maryland) and minimal commercial exposure (Unisys Corporation as a subcontracting partner). Quality Support operates as both a prime contractor and subcontractor under IDIQ, GSA schedule, and task order contract vehicles, supported by 30+ NAICS codes spanning engineering services, IT services, management consulting, scientific R&D, facilities support, and administrative services. The firm holds a DCAA-approved corporate job-cost financial accounting system with reviewed indirect rates, and the company emphasizes low personnel turnover as a contract continuity advantage. Technology capabilities include AI infrastructure engineering (containerization, Kubernetes, DevOps pipelines), data science (Python, R, SQL, Tableau, Power BI), and software development (Python, C/C++, Django, Git), though these are delivered as client-facing services rather than proprietary products.
Revenue is generated primarily through competitive-bid federal contract work under professional services and staff augmentation pricing models, with contract values not publicly disclosed. The company markets through SAM.gov registrations, veteran-owned business directories, and direct business development, and does not maintain public APIs, software products, or consumer-facing applications. Its commercial motion is secondary to its federal government focus, and ownership remains private with veteran founders consistent with its SDVOSB status; no venture capital, private equity, or institutional investor ownership is disclosed.
Quality Support firmographics
Firmographics- Name
- Quality Support
- Legal name
- Quality Support, Inc.
- Website
- https://qualitysupport.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Quality Support, Inc. is a privately held SDVOSB federal contractor providing engineering, program management, IT, cybersecurity, conference management, and administrative staff augmentation services to U.S. federal agencies from its Alexandria, Virginia headquarters.
- Ownership category
- akta.pro rank
Quality Support industry classification
Industry- Product category
- Government Professional Services
- NAICS
- Engineering Services (541330), Temporary Help Services (561320), Facilities Support Services (56121), Management Consulting Services (54161), Other Scientific and Technical Consulting Services (541690)
- SIC
- Services-Engineering, Accounting, Research, Management (8700), Services-Engineering Services (8711), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)
Keywords
Where Quality Support is headquartered
LocationHeadquarters
- HQ city
- Alexandria
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Quality Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Professional Services Contracts: Quality Support, Inc. generates revenue primarily through federal government contracts for engineering, program management, technical support, and administrative services. Contracts include both prime contractor and subcontractor arrangements with agencies including Department of State, Department of Defense, Department of Veterans Affairs, and others.
- Staff Augmentation Services: The company provides skilled personnel for short-term and long-term project requirements, including surge support for technical temporary services, engineering staff, administrative personnel, and security-cleared personnel.
- Conference and Event Management Services: Revenue from planning and executing conferences, meetings, seminars, and training events for government clients, including logistical support, venue coordination, and administrative services.
- SBIR/STTR Program Participation: As a 2022 participant in the Small Business Innovative Research (SBIR) and Small Business Technology Transfer (STTR) Programs, the company pursues innovative research contracts with federal agencies.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
Quality Support product offering
Product offeringCore offering
Quality Support, Inc. is a Service Disabled Veteran-Owned Small Business (SDVOSB) federal contractor that provides professional engineering, program management, technical, IT, cybersecurity, conference management, and administrative staffing services to U.S. federal agencies. The company deploys cleared engineers, IT specialists, program analysts, and support personnel across defense, intelligence, and civilian agencies under prime and subcontract arrangements, and also plans and executes domestic and international conferences and communications initiatives for government clients.
Product overview
Quality Support, Inc. is a Service Disabled Veteran-Owned Small Business (SDVOSB) providing a portfolio of integrated professional services to federal government clients. The company operates as a services firm rather than a software product company, offering staff augmentation across engineering, IT, program management, and administrative domains through its core service groups: the Worldwide Technical Expert Assignment Group (providing engineers, IT specialists, cyber security analysts, and administrative personnel), the International Conference Management Group (event planning and logistics), and the Global Communications Group (strategic planning and public affairs). The company holds multiple NAICS codes covering engineering services, IT services, management consulting, and research and development, enabling single-source integrated solutions. Their service delivery model includes personnel staffing at various security clearance levels, facilities support, and specialized services such as visa/passport processing. The company participates in SBIR/STTR innovation programs and serves clients including the Department of State, Department of Defense, Department of Veterans Affairs, and various federal civilian agencies.
Differentiator
Problem solved
Functional benefit
Products and services
- Worldwide Technical Expert Assignment Group
Quantifiable outcome
- Low personnel turnover rates ensuring contract continuity
- +3 more outcomes
Companies that use Quality Support
Customer profileNamed customers18 records
Segments4 records
Ideal customer profiles3 records
Quality Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature4 records
Quality Support partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor.
- Insperity PEO Services, L.P.minorQuality Support provides group health insurance to full-time employees through its partnership with Insperity PEO Services, L.P. Insperity provides health and dental coverage primarily through United Healthcare, manages the 401(k) Retirement Plan, educational assistance program, and commuter benefits administration.
- United HealthcareminorHealth and dental coverage primarily provided through United Healthcare as part of the Insperity PEO partnership. VSP (Vision Service Plan) provides comprehensive eye care coverage.
- CignaminorLife insurance and accidental death and dismemberment (AD&D) coverage provided through Cigna. Voluntary supplemental Life and AD&D insurance also offered through Cigna.
- Humanitas, Inc.minorQuality Support operated as subcontractor to Humanitas, Inc. providing logistical coordination for grant review teleconference meetings for the Department of Health and Human Services, Health Resources and Services Administration from March 2010 to December 2010.
- Unisys CorporationminorQuality Support provided analysis and system engineering support as subcontractor to Unisys Corporation for the Transportation Security Administration (TSA) and Department of Homeland Security (DHS) from July 2009 to November 2010, including SLA report preparation and technical support for TSA Contact Center.
- Jacobs Project Management Co.minorQuality Support, Inc. operated as a subcontractor to Jacobs Project Management Co. providing program analysis, goal setting, policy and procedures design, training, scheduling, supervision, budgeting and oversight of progress charting for Federal initiatives on border areas, specifically supporting Customs and Border Protection Land Ports of Entry Modernization Program from August 2005 to March 2011.
- Abt Associates, Inc.minorAs a subcontractor to Abt Associates, Inc., Quality Support provided technical writing, editing, publishing, graphic art and design, workflow studies, analyses, and specialized reporting for the USAID Bureau of Global Health on a task order basis from August 2004 to May 2009.
- Spherix, Inc.minorQuality Support was a subcontractor to Spherix, Inc. providing call center services for the Maryland Department of Budget and Management, handling constituent services and child support hotlines. The contract was re-awarded to the joint team and expanded over time, with Quality Support staff handling approximately 68,000 calls monthly.
- Metropolitan Van and StorageminorQuality Support operated as a subcontractor to Metropolitan Van and Storage providing administrative, systems, and documentation requirements for processing DoD sponsored Personal Property coming through Port of Oakland and Naval Weapons Station Concord, California, supporting the Surface Deployment and Distribution Command from November 1998 through March 2010.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Quality Support competitors and assessment
Company assessmentDirect peers
- CALIBRE Systems: CALIBRE Systems is a privately held federal professional services firm providing management consulting, program management, and technical services to defense and civilian agencies, closely comparable to Quality Support's federal contract portfolio and SBA small-business positioning.
- Seneca Nation Group (SNG): Seneca Nation Group is an SDVOSB federal contractor delivering IT, engineering, program management, and administrative services to DoD and civilian agencies, mirroring Quality Support's SDVOSB status and integrated service model.
- Preferred Systems Solutions (PSSI): PSSI is an SDVOSB providing IT, intelligence, and engineering services to federal defense and intelligence customers, comparable to Quality Support's cleared-personnel and technical staffing model.
- VISTA Technology Services: VISTA Technology Services is a small federal contractor providing engineering, IT, and program management to DoD and intelligence agencies, comparable in scale, service breadth, and federal customer profile.
- ITC Federal: ITC Federal delivers IT services, cybersecurity, and program management to federal civilian and defense clients, comparable to Quality Support's IT-focused federal staffing and managed services.
- Digital Management Inc. (DMI): DMI is an SDVOSB providing IT modernization, cybersecurity, and digital services to federal agencies, comparable as an SDVOSB-positioned federal IT services peer.
Broad incumbents
- Abt Associates: Abt Associates is a large federal research and consulting firm that has contracted with Quality Support as a prime, comparable in delivering program management and technical services to USAID, HHS, and other federal civilian clients.
- Jacobs Project Management Co. Jacobs is a major federal engineering and program management prime contractor that has used Quality Support as a subcontractor, representing the type of large incumbent Quality Support partners with on agency programs.
- Unisys Federal: Unisys Federal is a large IT services prime serving DHS, TSA, and other federal agencies that has engaged Quality Support as a subcontractor, comparable as a federal IT services incumbent in the same customer set.
- ManTech International: ManTech is a large federal IT and engineering services contractor serving DoD and intelligence agencies, comparable as a broader incumbent whose cleared-personnel and engineering offerings overlap Quality Support's federal work.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Quality Support social profiles
Digital presenceQuality Support compliance and trust
Trust signalCompliance1 record
Quality Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quality Support leadership team
Management profileNumber of profiles
Quality Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quality Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quality Support
What does Quality Support do?
Quality Support, Inc. is a Service Disabled Veteran-Owned Small Business (SDVOSB) federal contractor that provides professional engineering, program management, technical, IT, cybersecurity, conference management, and administrative staffing services to U.S. federal agencies. The company deploys cleared engineers, IT specialists, program analysts, and support personnel across defense, intelligence, and civilian agencies under prime and subcontract arrangements, and also plans and executes domestic and international conferences and communications initiatives for government clients.
Is Quality Support a public or private company?
Quality Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quality Support founded?
Quality Support was founded in 1991. It employs 101 to 250 people.
Where is Quality Support based?
Quality Support is headquartered in Alexandria, United States, in the North America region.
How does Quality Support make money?
Four revenue lines are on record. Government Professional Services Contracts are the primary driver. The others are staff Augmentation Services, conference and Event Management Services and SBIR/STTR Program Participation.
Who are Quality Support's main competitors?
Direct peers on record are CALIBRE Systems, Seneca Nation Group (SNG), Preferred Systems Solutions (PSSI), VISTA Technology Services, ITC Federal and Digital Management Inc. (DMI). Broad incumbents are Abt Associates, Jacobs Project Management Co., Unisys Federal and ManTech International.
Does Quality Support have an API?
No public API is recorded for Quality Support.
What industry is Quality Support in?
Quality Support's product category is Government Professional Services. Its primary akta.pro industry code is BPAEAMAL, Offshore Development Center (ODC) / Dedicated Team Services, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541330 and its SIC code is 8700.