Altius
Altius Customer Services is a Mumbai-headquartered IT and BPO firm offering call-center operations, proprietary hub-based platforms, and digital/ecommerce services to 100+ enterprise and mid-market clients across 20+ verticals, delivered from four offices in India, Dubai, and the US.
- Company typePrivate
- Founded2002
- HeadquartersMumbai, India
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Altius does
Altius Customer Services Private Limited is a Mumbai-headquartered IT/ITeS and BPO provider founded in 2002, operating across three integrated business units: Business Process (call center operations, telesales, customer support, collections, medical transcription, complaint management, and 24/7 emergency helpline services), IT Services (proprietary hub-based platforms — Lead Hub, Support Hub, Knowledge Hub, Employee Hub, Wellness Hub, Abacus, and Cerebro — plus bespoke enterprise and mobile application development), and Digital Services (web design/development, marketplace management, cataloguing, order processing, inventory/logistics, and ecommerce customer support).
The company runs four delivery centers (Mumbai as headquarters, Nagpur in the Mihan SEZ, Dubai, and Orlando/Kissimmee, FL) and reports operational scale of 1M+ transactions per day, 100+ active clients, 95% client retention, and 1000+ conversations-per-minute capacity across 20+ industry verticals including healthcare, fintech, FMCG, ecommerce, telecom, hospitality, real estate, and international development (e.g., a USAID-funded Quantification Analytics Tool deployed in 30+ countries via FHI 360).
Revenue is generated through professional-services contractual engagements sold via direct enterprise field sales to enterprise and mid-market clients — there are no disclosed per-seat or transaction-based pricing models and no public rate card. GTM relies on direct outreach, referrals, content/thought-leadership marketing (company blog, short papers, LinkedIn), and industry recognition (Great Place to Work, World HRD Congress, CIO Review). The legal entity is privately held and bootstrapped by founders Akil Mahimwala (Co-Founder & CEO) and Nabil Mahimwala (Co-Founder & COO), with no institutional PE/VC funding disclosed.
Altius firmographics
Firmographics- Name
- Altius
- Legal name
- Altius Customer Services Private Limited
- Website
- https://altius.cc
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Altius Customer Services is a Mumbai-headquartered IT and BPO firm offering call-center operations, proprietary hub-based platforms, and digital/ecommerce services to 100+ enterprise and mid-market clients across 20+ verticals, delivered from four offices in India, Dubai, and the US.
- Ownership category
- akta.pro rank
Altius industry classification
Industry- Product category
- Business Process Outsourcing (BPO) and IT Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Support Services (5614), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Facilities Support Management Services (8744), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Help Supply Services (7363)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF), Billing, Payments & Account Administration Centers (BPAAAAAF), Returns, Refunds & Warranty Support (RMA) (BPAAABAD), Appointment Scheduling & Service Dispatch Support (BPAAABAO)
Keywords
Where Altius is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices4 records
Markets served
Altius business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Business Process Outsourcing: The company provides comprehensive BPO services including pre-sales, appointment setting, telesales, order taking, customer support, medical transcription, customer satisfaction indexing, customer retention, collections, complaint management, tech support, and emergency helpline services. Revenue is generated through contractual service agreements with enterprise clients.
- IT Services and Solutions: Custom software development, enterprise applications, mobile applications, and platform-based solutions delivered on a project or retainer basis.
- Digital Services: Ecommerce marketplace management, web design and development, cataloguing, order processing, inventory and logistics management, and 24/7 customer support for online businesses.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Altius product offering
Product offeringCore offering
Altius delivers end-to-end customer lifecycle management through three integrated business units: Business Process (call center and BPO services including telesales, customer support, medical transcription, collections, complaint management, and 24/7 emergency helplines), IT Services (proprietary hub-based platforms such as Lead Hub, Support Hub, Knowledge Hub, Employee Hub, Wellness Hub, Abacus, Cerebro, plus bespoke enterprise and mobility application development), and Digital Services (e-commerce store development on platforms such as Shopify, Magento, and WooCommerce, plus marketplace management, cataloguing, order processing, inventory and logistics support, and content services). The company runs these units through delivery centers in India, Dubai, and Orlando, processing over one million transactions daily for enterprise and mid-market clients.
Product overview
Altius is a diversified BPO and IT services company headquartered in Mumbai, India, offering three integrated business units: Business Process, IT Services, and Digital Services. The Business Process unit handles call center operations including telesales, customer support, collections, and medical transcription. The IT Services unit provides a suite of hub-based products (Lead Hub, Support Hub, Knowledge Hub, Employee Hub, Wellness Hub, Abacus, Cerebro) plus bespoke development. The Digital Services unit covers e-commerce services from web design to marketplace management. The three units work together to provide end-to-end customer lifecycle management through integrated technology and process automation.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Handles 1M+ transactions daily
- +5 more outcomes
Companies that use Altius
Customer profileNamed customers45 records
Segments10 records
Ideal customer profiles4 records
Altius technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability5 records
Feature7 records
Altius partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights5 records
Altius competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Altius social profiles
Digital presenceAltius compliance and trust
Trust signalCompliance2 records
Altius financial estimates
Financial estimateRevenue estimate
Valuation estimate
Altius leadership team
Management profileNumber of profiles
Profiles3 records
Altius funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Altius M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Altius
What does Altius do?
Altius delivers end-to-end customer lifecycle management through three integrated business units: Business Process (call center and BPO services including telesales, customer support, medical transcription, collections, complaint management, and 24/7 emergency helplines), IT Services (proprietary hub-based platforms such as Lead Hub, Support Hub, Knowledge Hub, Employee Hub, Wellness Hub, Abacus, Cerebro, plus bespoke enterprise and mobility application development), and Digital Services (e-commerce store development on platforms such as Shopify, Magento, and WooCommerce, plus marketplace management, cataloguing, order processing, inventory and logistics support, and content services). The company runs these units through delivery centers in India, Dubai, and Orlando, processing over one million transactions daily for enterprise and mid-market clients.
Is Altius a public or private company?
Altius is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Altius founded?
Altius was founded in 2002. It employs 251 to 500 people.
Where is Altius based?
Altius is headquartered in Mumbai, India, in the Asia region.
How does Altius make money?
Three revenue lines are on record. Business Process Outsourcing is the primary driver. The others are IT Services and Solutions and digital Services.
Does Altius have an API?
No public API is recorded for Altius.
What industry is Altius in?
Altius's product category is Business Process Outsourcing (BPO) and IT Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 8744.