Inworks

What Inworks does

Inworks GmbH is a privately held German software company founded in 1999 and headquartered in Ulm, with a wholly-owned subsidiary in Kennelbach, Austria (Inworks Austria GmbH). The company sells the Intrafox Health Care suite — a modular, web-based platform covering critical incident reporting (CIRS), risk management, complaint management, audits, document control, ISMS/B3S, supplier screening (LkSG), and a management dashboard — to hospitals and care facilities, primarily in the DACH region. As of the latest available data, Intrafox Health Care is deployed across more than 1,000 hospitals and care facilities and is positioned by the company as the leading such suite in the DACH market. Beyond healthcare, Inworks packages the same Intrafox engine for adjacent regulated verticals: aviation Safety Management Systems (EASA Part ORO), insurance complaint management (§34d WpHG BaFin reporting), and emergency-services incident reporting (CIRS BOS, IMEG). The Inquery Survey Server product supports patient, employee, leadership, and 360-degree feedback, including a full-service 360 offering.

The platform supports both SaaS (operated from an ISO 27000-certified data center in Germany, with optional C5 testing) and on-premises deployment (Windows Server or Linux, MSSQL or PostgreSQL). A distinguishing architectural feature is 100% version-stable customizings via a sandbox interface, which preserves customer-specific configurations across upgrades and materially reduces the long-term cost of ownership. AI features (case summarization, anonymization, category suggestions, text templates) are delivered through an in-house LLM interface hosted in Germany, C5-tested and GDPR-compliant, using pre-trained models with no training on customer data. Distribution is direct — enterprise field sales and inside sales targeting hospitals, supported by an active event program (DRG Forum, GQMG, APS, Deutscher Pflegetag, user Anwendertreffen) and partnerships with InPASS, Cargodian/Trustnet.Trade, SAT, Roxtra, and industry bodies (APS, GQMG, BBfG). Revenue derives from annual subscription licenses (SaaS and on-prem annual), perpetual on-premises licenses with mandatory maintenance, and professional services for implementation, customization, and training. The company holds EN ISO 9001:2015 and EN ISO 27001 (2025) certifications, has no external institutional investors identified in the source data, and is jointly managed by four Geschäftsführer: Oliver Zwirner, Markus Tannheimer, Bernd Hofer, and Andre Reitz.

Name

Inworks

Legal name

Inworks GmbH

Website

https://inworks.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

Inworks GmbH, founded 1999 in Ulm, sells the Intrafox Health Care modular software suite for quality, risk, compliance, and patient-safety management, deployed across 1,000+ hospitals and care facilities in the DACH region via direct enterprise sales.

Ownership category

akta.pro rank

Product category

Healthcare Quality and Risk Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

EHS Management Systems & ISO Consulting (ISO 14001/45001) (BPAHAJAF), Quality Engineering & Risk Management (ICH Q9/Q10, validation, change control) (HLAGAKAL)

Keywords

• Healthcare compliance software
• Quality management software
• Risk management software
• Patient safety systems
• CIRS software

Headquarters

HQ city

Ulm

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Intrafox Health Care Licenses: Annual subscription licenses for Intrafox Health Care modules. Modules are priced individually and can be expanded over time. Available as SaaS (cloud) or on-premises installation with annual license and software maintenance fees.
2. Inquery Survey Server Licenses: Annual subscription for Inquery Survey Server, with SaaS model where Inworks operates the software on their systems. Annual fee includes automatic access to latest version without requiring customer IT infrastructure.
3. On-Premises Licenses: Perpetual (time-unlimited) licenses with mandatory software maintenance contract for on-premises deployment. Annual license with software maintenance also available as alternative model.
4. Professional Services and Consulting: Implementation support, custom development, training, and consulting services provided alongside software deployment.
5. 360 Grad Feedback Solutions: Full-service 360-degree feedback solutions for companies across all industries, including professional services, GDPR-compliant surveys with servers in Germany.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Inworks develops and sells the Intrafox Health Care integrated modular management suite (with modules for CIRS, risk management, complaint management, audits, document control, ISMS/B3S, LkSG supplier screening, M&M conferences, root cause analysis, structure checks, management dashboards and more) and the Inquery Survey Server for patient, employee, leadership and 360-degree feedback, delivered as SaaS or on-premises to hospitals, care facilities, insurance companies and aviation operators in the DACH region. The company complements the software with implementation, custom development, training and consulting services.

Product overview

Inworks provides a modular, integrated management suite architecture centered on Intrafox Health Care as the core platform for healthcare quality, risk, and compliance management. The main products are Intrafox Health Care (an integrated management suite with 20+ interlinked modules for hospitals covering CIRS, risk management, complaint management, audits, compliance, and more) and Inquery Survey Server (professional survey software for patient, employee, and leadership feedback). Additional products include Safety Management System for aviation, complaint management for insurance companies, 360-degree feedback, and feedback process automation. Trustnet.Trade by Cargodian is technically integrated for LkSG supplier screening. The portfolio serves over 1,100 hospitals and healthcare facilities across the DACH region.

Differentiator

Problem solved

Functional benefit

Brands

• Intrafox Health Care: Integrated management suite for quality management, risk management, patient safety, and compliance for hospitals and care facilities; the most widely deployed solution of its kind with over 1,000 hospitals using the software
• Inquery
• CIRS Health Care
• Intrafox
• CIRS BOS

Products and services

• Intrafox Health Care (Integrated Management Suite) A web-based modular, fully integrated management suite (cloud or on-premises) for hospitals and care facilities covering quality management, risk management, compliance, patient safety, CIRS, complaint management, audits, document control, ISMS/B3S, LkSG supplier screening, M&M conferences, root cause analysis, structure checks, indicator/idea management and management dashboards; each module is interconnected and sold individually and can be expanded over time.
• Inquery Survey Server A professional survey and feedback server software (SaaS or On-Premises) that enables running patient surveys, employee surveys, leadership feedback and 360-degree feedback campaigns; GDPR-compliant with servers in Germany, fully integrable with Intrafox Health Care.
• Intrafox Safety Management System (SMS) for Aviation An integrated Intrafox-based Safety Management System for aviation operators, maintenance organisations, training facilities and manufacturers that organises and operates their safety and operational organisation in line with EASA Regulation (EU) No. 965/2012 Part ORO.
• Beschwerdemanagement für Versicherungen (Complaint Management for Insurance Companies) Web-based, DSGVO-compliant complaint management solution for insurance companies with one-click BaFin reporting per §34d WpHG, positioned as the leading complaint management solution in the German insurance industry.
• Whistleblowing-System (EU Whistleblower Directive) A whistleblower system compliant with EU Directive 2019/1937, providing organisations with a confidential channel to report compliance violations and fraudulent activities.
• 360 Grad Feedback (Full Service) Full-service, anonymous 360-degree feedback solution for companies across all industries, with ready-to-use adaptable question sets, GDPR-compliant execution on servers in Germany.
• Automatisierung von Feedbackprozessen (Feedback-Process Automation) Custom development and automation service for individual feedback processes and data-collection workflows, handling complex, multi-actor and repeating scenarios that off-the-shelf tools cannot serve.
• Elektronisches Verbandbuch (Digital Incident Logbook) GDPR-compliant digital incident logbook for hospitals replacing paper-based Verbandbuch, offering QR code and smartphone accident reporting, automatic notifications to safety officers and company doctors, one-click BG (Berufsgenossenschaft) accident reports, and cross-linking with CIRS and risk management.
• ISMS / B3S Software Module Intrafox module delivering an Information Security Management System (ISMS) with B3S business-continuity management for hospitals, including asset management, information security risk management, ISMS audits per B3S and ISO 27001 and measure management, fulfilling §391 SGB V requirements.
• LkSG Lieferantenscreening (Supply Chain Compliance Module) Intrafox Health Care module with integrated Trustnet.Trade supplier screening for LkSG (Lieferkettensorgfaltspflichtengesetz) compliance, providing automated regular supplier verification, KYB checks, sanctions/embargo screening, and BAFA-ready reporting.
• CIRS Health Care (CHC) Cross-Facility Reporting and Learning System A cross-facility Critical Incident Reporting and Learning System (üFMS) for inter-hospital exchange of CIRS case reports, expert analyses, action recommendations and practical examples, with a public patient reporting portal.
• CIRS BOS (Critical Incident Reporting for Authorities and Organisations with Safety Tasks) Intrafox-based Critical Incident Reporting System for German authorities and organisations with safety tasks (Behörden und Organisationen mit Sicherheitsaufgaben), specifically control centres, fire departments and rescue services.
• M&M Konferenzen (Morbidity and Mortality Conferences) Software Module Intrafox module providing digital case documentation and analysis for planning, running and documenting morbidity and mortality (M&M) conferences in hospitals, with substantial time savings in preparation and execution.

Quantifiable outcome

• 1.5 out of 6 customer satisfaction rating (German scale, lower is better)
• +4 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature10 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Cargodian GmbHcoreTechnology or Integration · 2 August 2023Inworks and Cargodian formed a partnership to integrate Trustnet.Trade supplier screening platform with Intrafox Health Care. This provides automated, regular supplier verification for LkSG (German Supply Chain Act) compliance including KYB checks, sanctions screening, and BAFA reporting. Cargodian received a Bavarian State Government award in 2022 for innovative digitalization business model.
• SAT – Ingenieur- und OrganisationsberatungcoreStrategic or Co-development Partner · 31 May 2021SAT specializes in creating and continuously monitoring company-specific legal, permit, and regulation registers (Legal Compliance). They are among Germany's leading experts in this area. Partnership provides a complete compliance solution for healthcare combining Inworks software with SAT's legal compliance expertise, particularly for Rechtskataster (legal register) services.
• Techniker Krankenkasse (TK)coreStrategic or Co-development Partner · 27 July 2020Partnership with TK (German statutory health insurance) for the first nationwide insured CIRS platform (CIRS Health Care for patients). In 2020, a nationwide COVID-19 CIRS was launched in cooperation with TK and InPASS. The partnership also includes the TK Monitor Patientensicherheit study.
• InPASS – Institut für Patientensicherheit und Teamtraining GmbHcoreStrategic or Co-development PartnerInPASS (Institute for Patient Safety and Team Training) provides services and training in patient safety. Founded by Dr. med. Marcus Rall with 20+ years of experience in patient safety, specializing in Crew Resource Management (CRM) team training and simulation. InPASS has processed thousands of CIRS case reports since 2005 and was among pioneers in cross-facility CIRS systems. Co-hosts CIRS Health Care (CHC) webinars and Anwendertreffen events with Inworks.
• Dr. Maxim Egorov | Leadership & Culture ConsultingminorStrategic or Co-development PartnerDr. Maxim Egorov provides executive coaching, leadership development, culture work, and corporate transformation consulting. As a professor, he researches and teaches responsible leadership and values in the workplace. He is listed as a cooperation partner for Inworks Health Care.
• Aktionsbündnis Patientensicherheit e.V. (APS)coreGTM or Marketing PartnerAPS is a non-profit association promoting safe patient care in Germany. Inworks supports APS's Deutscher Preis für Patientensicherheit (German Patient Safety Award). APS conducts projects for developing CIRS systems and brings together members from all areas of healthcare. Inworks co-organizes CIRS Health Care (CHC) platform with APS.
• Gesellschaft für Qualitätsmanagement in der Gesundheitsversorgung (GQMG)coreGTM or Marketing PartnerGQMG actively contributes to improving healthcare for people in member countries by promoting scientifically grounded development and dissemination of quality management methods and concepts. Inworks participates as exhibitor at GQMG Jahrestagung.
• Bundesverband Beschwerdemanagement für Gesundheitseinrichtungen (BBfG)coreGTM or Marketing PartnerBBfG is an interest group for complaint managers in healthcare facilities and an impulse generator for further professionalization of complaint management. Inworks is a member/cooperation partner and co-publishes the Beschwerdemanagement Benchmark with BBfG and DKI.
• Ecclesia Gruppe / GRB Gesellschaft für Risiko-Beratung mbHminorStrategic or Co-development PartnerEcclesia Gruppe and its subsidiary GRB partnered with Inworks for COVID-19 CIRS analysis. GRB evaluates COVID-19 related CIRS reports. Ecclesia supports the Deutscher Preis für Patientensicherheit as co-sponsor.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inworks