Manitowoc Ice
Manitowoc Ice is a Manitowoc, Wisconsin-based manufacturer of commercial ice machines, operating as Pentair Commercial Ice, LLC, selling cube, nugget, flake and gourmet ice equipment through certified distributors and a 130-country Factory Authorized Servicer network to foodservice, hospitality, healthcare, marine and correctional customers.
- Company typePrivate
- Founded1964
- HeadquartersManitowoc, United States
- Headcount51–100
- GTM typeB2B
- OfferingHardware or Manufacturing
What Manitowoc Ice does
Manitowoc Ice is a Manitowoc, Wisconsin-based manufacturer of commercial ice machines, operating as Pentair Commercial Ice, LLC, a wholly owned subsidiary of Pentair. Founded in 1964, the company produces cube, nugget, flake and gourmet ice machines spanning capacities from 53 to 3,300 pounds of ice per day, organized under sub-brands including Indigo NXT (premium modular cubers with a 2.8-inch reflective touch display and Active Sense freeze-time prediction), Indigo, NEO (undercounter machines with integrated water filtration and R290 refrigerant), QuietQube (remote systems), CrystalCraft Premier and Sotto (gourmet lines), Koolaire (value brand), plus specialty marine and correctional variants. Differentiated features include the patented Acoustical Ice Sensor, LuminIce II UV growth inhibitor, Air Assist Harvest Technology, and DuraTech aluminum-alloy exterior coating. Certifications include ENERGY STAR 3.0, AHRI, and EPA Technology Transition Rule compliance via R290 refrigerant adoption.
The company sells exclusively through an indirect channel model: certified distributors stock equipment and parts, a Factory Authorized Servicer (FAS) network covers 130+ countries for installation, warranty and planned maintenance, and a dealer-locator tool connects US buyers to resellers. Revenue is generated primarily through hardware sales of ice machines, storage bins (D-Style and F-Style with DuraTech), Arctic Pure water filtration cartridges, AuCS automatic cleaning systems and LuminIce II accessories; secondary streams include replacement parts (compressors, evaporators, control boards), extended warranty and claims processing via the Claims Processing System, and tuition-based Level III Factory School training ($650–$750 per technician) held at the Manitowoc Service Training Center. End customers span foodservice, hospitality, healthcare, correctional, marine and small-business segments, with no disclosed enterprise concentration.
Recent strategic activity includes the May 2026 acquisition of Mannhardt Ice (ice storage expansion), a 2025 proactive transition to R290 natural refrigerant ahead of the January 2026 EPA deadline, and a 2026 launch of a Bluetooth-enabled IndigoNxt mobile application for remote monitoring. Marketing reach extends through the company's website, multilingual training videos on YouTube, technical training programs, and 7+ years of product placement on Paramount's Bar Rescue television series. The company is privately held under Pentair and discloses no standalone revenue.
Manitowoc Ice firmographics
Firmographics- Name
- Manitowoc Ice
- Legal name
- Pentair Commercial Ice, LLC
- Website
- https://manitowocice.com
- Company type
- Private
- Founded year
- 1964
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Manitowoc Ice is a Manitowoc, Wisconsin-based manufacturer of commercial ice machines, operating as Pentair Commercial Ice, LLC, selling cube, nugget, flake and gourmet ice equipment through certified distributors and a 130-country Factory Authorized Servicer network to foodservice, hospitality, healthcare, marine and correctional customers.
- Ownership category
- akta.pro rank
Manitowoc Ice industry classification
Industry- Product category
- Commercial Ice Machines
- NAICS
- Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (333415)
- SIC
- Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Refrigeration & Service Industry Machinery (3580)
- akta.pro primary industry
- Ice Machine Installation, Cleaning & Repair (HSAOAJAH)
Keywords
Where Manitowoc Ice is headquartered
LocationHeadquarters
- HQ city
- Manitowoc
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Manitowoc Ice business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- Ice Machine Sales: Sale of commercial ice machines including modular, undercounter, remote, countertop, and specialty models across multiple product lines (Indigo NXT, NEO, QuietQube, S, Q models). Hardware sales represent the primary revenue stream.
- Replacement Parts: Replacement parts sold through local distributors for out-of-warranty repairs. Parts include compressors, evaporators, water pumps, control boards, and other components.
- Factory Training Services: Level III Factory School training programs held at Manitowoc, Wisconsin facility. Tuition of $750 for non-Factory Authorized Servicers and $650 for Factory Authorized Servicers, with $30 discount for registering multiple attendees.
- Extended Warranty & Claims Processing: Warranty services including labor claims processing through the Claims Processing System (CPS) for authorized servicers.
- Accessories & Filtration: Sale of accessories including water filters (Arctic Pure), automatic cleaning systems (AuCS), ice baggers, storage bins, and replacement cartridges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Level III Factory Training - Non-Factory Authorized Servicers |
| Other | Multi-year contract | Level III Factory Training - Factory Authorized Servicers |
| Other | Pay-as-you-go | Indigo NXT, Indigo, NEO UnderCounter, S, IB & Q Models |
| Other | Pay-as-you-go | RF/RFS/RNS/RNF/UNF/UFF/UNP/UFP Flaker/Nugget |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Manitowoc Ice product offering
Product offeringCore offering
Manitowoc Ice designs, manufactures, and distributes commercial ice machines and related accessories for the foodservice, hospitality, healthcare, marine, and correctional industries. Its portfolio spans modular cube, nugget, flake, and gourmet ice machines, undercounter units, remote systems, hotel dispensers, storage bins, water filtration, and sanitation accessories, with daily production capacities ranging from 53 to 3,300 pounds of ice.
Product overview
Manitowoc Ice is a commercial ice machine manufacturer offering a comprehensive portfolio of ice production and storage solutions. The core product lines include Indigo NXT and Indigo modular cube ice machines (with the Indigo NXT being the newer generation featuring touch display and Active Sense software), NEO undercounter machines with integrated filtration, QuietQube remote systems, and specialty machines for marine and correctional applications. The product range spans production capacities from 53 lbs to 3,300 lbs per day, producing various ice shapes (dice, half dice, regular, gourmet, nugget, flake). Supporting products include D-Style and F-Style storage bins with DuraTech corrosion-resistant coating, Arctic Pure water filtration cartridges, LuminIce II growth inhibitors, and AuCS automatic cleaning systems. The company also offers the CrystalCraft Premier premium gourmet cube machine and maintains the Koolaire sub-brand. Manitowoc is transitioning to R290 natural refrigerant (GWP of 3) in advance of 2026 EPA regulations.
Differentiator
Problem solved
Functional benefit
Brands
- Indigo NXT: Premium modular cube ice machine line featuring a 2.8-inch reflective touch display, Active Sense software, and advanced sanitation features. Positioned as the most reliable and energy-efficient cube ice machine in Manitowoc's portfolio.
- Indigo
- NEO
- QuietQube
- Koolaire
- CrystalCraft Premier
- Sotto
- Arctic Pure
- LuminIce II
- AuCS
- DuraTech
Products and services
- Indigo NXT Modular Cube Ice Machines Premium modular cube ice machine line featuring a 2.8-inch reflective touch display, Active Sense software for optimal freeze time prediction, front-facing evaporator for easy sanitation, USB firmware upgrade capability, and ENERGY STAR 3.0 qualified efficiency on many models.
- Indigo Modular Cube Ice Machines Commercial cube ice machine with EasyRead display, internal communication system for constant refrigeration monitoring, and built-in diagnostics tracking ice production, water usage, and energy usage. Optional LuminIce Growth Inhibitor accessory available.
- NEO Undercounter Ice Machines Undercounter ice machine with integrated water filtration for cleaner ice, slide-out storage bin, intuitive touchpad control, front ventilation for flexible undercounter installation, and ENERGY STAR certification on select models. Uses R290 natural refrigerant with low global warming potential.
- QuietQube Remote Ice Machines Remote ice machines offering cube, flake, and nugget configurations with the condensing unit located remotely to reduce noise and provide installation flexibility for hospitality environments.
- Modular Ice Machines Commercial modular ice machines available in nugget, cube, and flake configurations with production capacities from 53 lbs to 3,300 lbs of ice per day.
- Undercounter Ice Machines Compact ice machines designed to fit under standard counters, available in cube, flake, nugget, and gourmet configurations for smaller commercial installations.
- Countertop Ice Machines Compact countertop ice machines including nugget and flake configurations for point-of-use ice production.
- Hotel Ice Dispensers Ice dispensers designed for hotel environments with convenient access to ice for guests.
- Marine Ice Machines Completely sealed ice machines with stainless steel exterior, internal frame, and bulkhead designed to withstand saltwater corrosion for marine vessel and coastal applications.
- Correctional Ice Machines Tamper-proof ice machines with no removable plastic on the exterior and special screws requiring tools for removal, designed for correctional facility security requirements.
- CrystalCraft Premier Gourmet Cube Ice Machine Premium undercounter ice machine producing crystal-clear, individual 1.5-inch (40g) square cubes that melt slowly. Produces up to 45 lbs of ice in 24 hours with 25 lbs storage capacity, designed for upscale bar and cocktail applications.
- Storage Bins (D-Style and F-Style) Ice storage bins available in D-Style and F-Style Large Capacity configurations. DuraTech option provides superior corrosion resistance with a hard clear-coat on aluminum alloy, reducing fingerprints and scratches.
- Koolaire Commercial Ice Machines Secondary brand within the Manitowoc portfolio offering commercial ice machines supported by the same service network and distribution channels.
- R290 Natural Refrigerant Ice Machines Updated versions of existing product lines featuring R290 natural refrigerant (GWP of 3), compliant with EPA Technology Transition Rule for self-contained ice machines producing 1,000 lbs or less per day.
- Factory Training Programs (Level I, II, III) Technical training programs for service technicians including monthly webcasts, field seminars, online courses, and the 4.5-day Level III Factory School held at the Manitowoc, Wisconsin Service Training Center with hands-on instruction on 25+ operating machines.
- Replacement Parts and Warranty Service Replacement parts (compressors, evaporators, water pumps, control boards, etc.) and labor warranty services processed through the Claims Processing System (CPS) for Factory Authorized Servicers, plus extended warranty options on commercial ice machines.
Quantifiable outcome
- 17 consecutive years as Best-in-Class in ice maker category (FE&S magazine)
- +5 more outcomes
Companies that use Manitowoc Ice
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
Manitowoc Ice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature7 records
Manitowoc Ice partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Mannhardt IcecoreManitowoc Ice acquired Mannhardt Ice to expand ice storage capabilities and product offerings. The acquisition was announced in May 2026 and strengthens Manitowoc's position in the ice storage and dispensing market segment.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
Manitowoc Ice competitors and assessment
Company assessmentOthers
- Pentair: Pentair is Manitowoc Ice's parent company, providing corporate resources, mobile application infrastructure for Indigo NXT connectivity, and the operational backbone for the business.
Direct peers
- Ice-O-Matic: Ice-O-Matic is a direct competitor specializing in commercial ice machines with a comparable product range across cube, flake, and nugget ice for foodservice and hospitality operators.
- TRUE Manufacturing: TRUE Manufacturing produces commercial refrigeration including ice machines, competing in foodservice and foodservice-adjacent markets with comparable channel-driven distribution.
- Hoshizaki America: Hoshizaki is the largest direct competitor in commercial ice machines globally, with overlapping product lines across cube, nugget, and flake ice equipment serving the same foodservice, hospitality, and healthcare customer base.
- Scotsman Ice Systems: Scotsman is a major direct competitor in commercial ice machines, offering modular, undercounter, and remote ice equipment with comparable production capacities and the same foodservice channel model.
- Cornelius (Marmon Group): Cornelius produces commercial ice and beverage dispensing equipment serving the same foodservice and convenience store customer base, competing directly with Manitowoc's undercounter and dispenser lines.
- Follett LLC: Follett competes directly with Manitowoc in ice and beverage dispensing equipment, particularly serving healthcare, hospitality, and foodservice segments with overlapping ice machine and storage bin offerings.
Broad incumbents
- Middleby Corporation: Middleby is a broad incumbent in commercial foodservice equipment with a portfolio that overlaps ice machines, cooking, and refrigeration; its scale and R&D resources create competitive pressure on niche players like Manitowoc.
- Ali Group: Ali Group is a diversified foodservice equipment manufacturer whose ice-making brands (e.g., Scotsman-related operations historically) compete with Manitowoc across global foodservice markets.
- Welbilt: Welbilt was Manitowoc Ice's former parent prior to Pentair's 2019 acquisition; it remains a broad incumbent in commercial foodservice equipment with adjacent product portfolios and overlapping customer relationships.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Manitowoc Ice social profiles
Digital presenceManitowoc Ice compliance and trust
Trust signalCompliance4 records
Manitowoc Ice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Manitowoc Ice leadership team
Management profileNumber of profiles
Profiles9 records
Manitowoc Ice subsidiaries and ownership
Company hierarchySubsidiaries1 record
Manitowoc Ice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Manitowoc Ice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Manitowoc Ice
What does Manitowoc Ice do?
Manitowoc Ice designs, manufactures, and distributes commercial ice machines and related accessories for the foodservice, hospitality, healthcare, marine, and correctional industries. Its portfolio spans modular cube, nugget, flake, and gourmet ice machines, undercounter units, remote systems, hotel dispensers, storage bins, water filtration, and sanitation accessories, with daily production capacities ranging from 53 to 3,300 pounds of ice.
Is Manitowoc Ice a public or private company?
Manitowoc Ice is a private company. It is classified as corporate owned and is currently operating.
When was Manitowoc Ice founded?
Manitowoc Ice was founded in 1964. It employs 51 to 100 people.
Where is Manitowoc Ice based?
Manitowoc Ice is headquartered in Manitowoc, United States, in the North America region.
How does Manitowoc Ice make money?
Five revenue lines are on record. Ice Machine Sales are the primary driver. The others are replacement Parts, factory Training Services, extended Warranty & Claims Processing and accessories & Filtration.
Who are Manitowoc Ice's main competitors?
Pentair is listed as an others. Direct peers are Ice-O-Matic, TRUE Manufacturing, Hoshizaki America, Scotsman Ice Systems, Cornelius (Marmon Group) and Follett LLC. Broad incumbents are Middleby Corporation, Ali Group and Welbilt.
Does Manitowoc Ice have an API?
No public API is recorded for Manitowoc Ice.
What industry is Manitowoc Ice in?
Manitowoc Ice's product category is Commercial Ice Machines. Its primary akta.pro industry code is HSAOAJAH, Ice Machine Installation, Cleaning & Repair. Its NAICS code is 333415 and its SIC code is 3585.