Manitowoc Ice

What Manitowoc Ice does

Manitowoc Ice is a Manitowoc, Wisconsin-based manufacturer of commercial ice machines, operating as Pentair Commercial Ice, LLC, a wholly owned subsidiary of Pentair. Founded in 1964, the company produces cube, nugget, flake and gourmet ice machines spanning capacities from 53 to 3,300 pounds of ice per day, organized under sub-brands including Indigo NXT (premium modular cubers with a 2.8-inch reflective touch display and Active Sense freeze-time prediction), Indigo, NEO (undercounter machines with integrated water filtration and R290 refrigerant), QuietQube (remote systems), CrystalCraft Premier and Sotto (gourmet lines), Koolaire (value brand), plus specialty marine and correctional variants. Differentiated features include the patented Acoustical Ice Sensor, LuminIce II UV growth inhibitor, Air Assist Harvest Technology, and DuraTech aluminum-alloy exterior coating. Certifications include ENERGY STAR 3.0, AHRI, and EPA Technology Transition Rule compliance via R290 refrigerant adoption.

The company sells exclusively through an indirect channel model: certified distributors stock equipment and parts, a Factory Authorized Servicer (FAS) network covers 130+ countries for installation, warranty and planned maintenance, and a dealer-locator tool connects US buyers to resellers. Revenue is generated primarily through hardware sales of ice machines, storage bins (D-Style and F-Style with DuraTech), Arctic Pure water filtration cartridges, AuCS automatic cleaning systems and LuminIce II accessories; secondary streams include replacement parts (compressors, evaporators, control boards), extended warranty and claims processing via the Claims Processing System, and tuition-based Level III Factory School training ($650–$750 per technician) held at the Manitowoc Service Training Center. End customers span foodservice, hospitality, healthcare, correctional, marine and small-business segments, with no disclosed enterprise concentration.

Recent strategic activity includes the May 2026 acquisition of Mannhardt Ice (ice storage expansion), a 2025 proactive transition to R290 natural refrigerant ahead of the January 2026 EPA deadline, and a 2026 launch of a Bluetooth-enabled IndigoNxt mobile application for remote monitoring. Marketing reach extends through the company's website, multilingual training videos on YouTube, technical training programs, and 7+ years of product placement on Paramount's Bar Rescue television series. The company is privately held under Pentair and discloses no standalone revenue.

Name

Manitowoc Ice

Legal name

Pentair Commercial Ice, LLC

Website

https://manitowocice.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

51–100 employees

Short description

Manitowoc Ice is a Manitowoc, Wisconsin-based manufacturer of commercial ice machines, operating as Pentair Commercial Ice, LLC, selling cube, nugget, flake and gourmet ice equipment through certified distributors and a 130-country Factory Authorized Servicer network to foodservice, hospitality, healthcare, marine and correctional customers.

Ownership category

akta.pro rank

Product category

Commercial Ice Machines

NAICS

Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (333415)

SIC

Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Refrigeration & Service Industry Machinery (3580)

akta.pro primary industry

Ice Machine Installation, Cleaning & Repair (HSAOAJAH)

Keywords

• Commercial ice machines
• Ice maker manufacturing
• Modular cubers
• Undercounter ice machines
• Foodservice refrigeration equipment

Headquarters

HQ city

Manitowoc

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Ice Machine Sales: Sale of commercial ice machines including modular, undercounter, remote, countertop, and specialty models across multiple product lines (Indigo NXT, NEO, QuietQube, S, Q models). Hardware sales represent the primary revenue stream.
2. Replacement Parts: Replacement parts sold through local distributors for out-of-warranty repairs. Parts include compressors, evaporators, water pumps, control boards, and other components.
3. Factory Training Services: Level III Factory School training programs held at Manitowoc, Wisconsin facility. Tuition of $750 for non-Factory Authorized Servicers and $650 for Factory Authorized Servicers, with $30 discount for registering multiple attendees.
4. Extended Warranty & Claims Processing: Warranty services including labor claims processing through the Claims Processing System (CPS) for authorized servicers.
5. Accessories & Filtration: Sale of accessories including water filters (Arctic Pure), automatic cleaning systems (AuCS), ice baggers, storage bins, and replacement cartridges.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Manitowoc Ice designs, manufactures, and distributes commercial ice machines and related accessories for the foodservice, hospitality, healthcare, marine, and correctional industries. Its portfolio spans modular cube, nugget, flake, and gourmet ice machines, undercounter units, remote systems, hotel dispensers, storage bins, water filtration, and sanitation accessories, with daily production capacities ranging from 53 to 3,300 pounds of ice.

Product overview

Manitowoc Ice is a commercial ice machine manufacturer offering a comprehensive portfolio of ice production and storage solutions. The core product lines include Indigo NXT and Indigo modular cube ice machines (with the Indigo NXT being the newer generation featuring touch display and Active Sense software), NEO undercounter machines with integrated filtration, QuietQube remote systems, and specialty machines for marine and correctional applications. The product range spans production capacities from 53 lbs to 3,300 lbs per day, producing various ice shapes (dice, half dice, regular, gourmet, nugget, flake). Supporting products include D-Style and F-Style storage bins with DuraTech corrosion-resistant coating, Arctic Pure water filtration cartridges, LuminIce II growth inhibitors, and AuCS automatic cleaning systems. The company also offers the CrystalCraft Premier premium gourmet cube machine and maintains the Koolaire sub-brand. Manitowoc is transitioning to R290 natural refrigerant (GWP of 3) in advance of 2026 EPA regulations.

Differentiator

Problem solved

Functional benefit

Brands

• Indigo NXT: Premium modular cube ice machine line featuring a 2.8-inch reflective touch display, Active Sense software, and advanced sanitation features. Positioned as the most reliable and energy-efficient cube ice machine in Manitowoc's portfolio.
• Indigo
• NEO
• QuietQube
• Koolaire
• CrystalCraft Premier
• Sotto
• Arctic Pure
• LuminIce II
• AuCS
• DuraTech

Products and services

• Indigo NXT Modular Cube Ice Machines Premium modular cube ice machine line featuring a 2.8-inch reflective touch display, Active Sense software for optimal freeze time prediction, front-facing evaporator for easy sanitation, USB firmware upgrade capability, and ENERGY STAR 3.0 qualified efficiency on many models.
• Indigo Modular Cube Ice Machines Commercial cube ice machine with EasyRead display, internal communication system for constant refrigeration monitoring, and built-in diagnostics tracking ice production, water usage, and energy usage. Optional LuminIce Growth Inhibitor accessory available.
• NEO Undercounter Ice Machines Undercounter ice machine with integrated water filtration for cleaner ice, slide-out storage bin, intuitive touchpad control, front ventilation for flexible undercounter installation, and ENERGY STAR certification on select models. Uses R290 natural refrigerant with low global warming potential.
• QuietQube Remote Ice Machines Remote ice machines offering cube, flake, and nugget configurations with the condensing unit located remotely to reduce noise and provide installation flexibility for hospitality environments.
• Modular Ice Machines Commercial modular ice machines available in nugget, cube, and flake configurations with production capacities from 53 lbs to 3,300 lbs of ice per day.
• Undercounter Ice Machines Compact ice machines designed to fit under standard counters, available in cube, flake, nugget, and gourmet configurations for smaller commercial installations.
• Countertop Ice Machines Compact countertop ice machines including nugget and flake configurations for point-of-use ice production.
• Hotel Ice Dispensers Ice dispensers designed for hotel environments with convenient access to ice for guests.
• Marine Ice Machines Completely sealed ice machines with stainless steel exterior, internal frame, and bulkhead designed to withstand saltwater corrosion for marine vessel and coastal applications.
• Correctional Ice Machines Tamper-proof ice machines with no removable plastic on the exterior and special screws requiring tools for removal, designed for correctional facility security requirements.
• CrystalCraft Premier Gourmet Cube Ice Machine Premium undercounter ice machine producing crystal-clear, individual 1.5-inch (40g) square cubes that melt slowly. Produces up to 45 lbs of ice in 24 hours with 25 lbs storage capacity, designed for upscale bar and cocktail applications.
• Storage Bins (D-Style and F-Style) Ice storage bins available in D-Style and F-Style Large Capacity configurations. DuraTech option provides superior corrosion resistance with a hard clear-coat on aluminum alloy, reducing fingerprints and scratches.
• Koolaire Commercial Ice Machines Secondary brand within the Manitowoc portfolio offering commercial ice machines supported by the same service network and distribution channels.
• R290 Natural Refrigerant Ice Machines Updated versions of existing product lines featuring R290 natural refrigerant (GWP of 3), compliant with EPA Technology Transition Rule for self-contained ice machines producing 1,000 lbs or less per day.
• Factory Training Programs (Level I, II, III) Technical training programs for service technicians including monthly webcasts, field seminars, online courses, and the 4.5-day Level III Factory School held at the Manitowoc, Wisconsin Service Training Center with hands-on instruction on 25+ operating machines.
• Replacement Parts and Warranty Service Replacement parts (compressors, evaporators, water pumps, control boards, etc.) and labor warranty services processed through the Claims Processing System (CPS) for Factory Authorized Servicers, plus extended warranty options on commercial ice machines.

Quantifiable outcome

• 17 consecutive years as Best-in-Class in ice maker category (FE&S magazine)
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature7 records

Partnerships

One partnership is on record.

• Mannhardt IcecoreStrategic or Co-development Partner · 1 May 2026Manitowoc Ice acquired Mannhardt Ice to expand ice storage capabilities and product offerings. The acquisition was announced in May 2026 and strengthens Manitowoc's position in the ice storage and dispensing market segment.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Others

• Pentair: Pentair is Manitowoc Ice's parent company, providing corporate resources, mobile application infrastructure for Indigo NXT connectivity, and the operational backbone for the business.

Direct peers

• Ice-O-Matic: Ice-O-Matic is a direct competitor specializing in commercial ice machines with a comparable product range across cube, flake, and nugget ice for foodservice and hospitality operators.
• TRUE Manufacturing: TRUE Manufacturing produces commercial refrigeration including ice machines, competing in foodservice and foodservice-adjacent markets with comparable channel-driven distribution.
• Hoshizaki America: Hoshizaki is the largest direct competitor in commercial ice machines globally, with overlapping product lines across cube, nugget, and flake ice equipment serving the same foodservice, hospitality, and healthcare customer base.
• Scotsman Ice Systems: Scotsman is a major direct competitor in commercial ice machines, offering modular, undercounter, and remote ice equipment with comparable production capacities and the same foodservice channel model.
• Cornelius (Marmon Group): Cornelius produces commercial ice and beverage dispensing equipment serving the same foodservice and convenience store customer base, competing directly with Manitowoc's undercounter and dispenser lines.
• Follett LLC: Follett competes directly with Manitowoc in ice and beverage dispensing equipment, particularly serving healthcare, hospitality, and foodservice segments with overlapping ice machine and storage bin offerings.

Broad incumbents

• Middleby Corporation: Middleby is a broad incumbent in commercial foodservice equipment with a portfolio that overlaps ice machines, cooking, and refrigeration; its scale and R&D resources create competitive pressure on niche players like Manitowoc.
• Ali Group: Ali Group is a diversified foodservice equipment manufacturer whose ice-making brands (e.g., Scotsman-related operations historically) compete with Manitowoc across global foodservice markets.
• Welbilt: Welbilt was Manitowoc Ice's former parent prior to Pentair's 2019 acquisition; it remains a broad incumbent in commercial foodservice equipment with adjacent product portfolios and overlapping customer relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WBTManitowocIce
• LinkedInlinkedin.com/company/manitowoc-ice-machines

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manitowoc Ice