Saratoga National Bank and Trust Company

What Saratoga National Bank and Trust Company does

Saratoga National Bank and Trust Company operates within the Arrow Family of Companies as Arrow Bank National Association, a federally chartered commercial bank headquartered in Glens Falls, New York, serving consumers, small and medium businesses, municipal governments, and wealth management clients across an eight-county footprint in upstate New York from Albany to Plattsburgh. The bank provides a full-service product suite spanning personal banking (checking, savings, CDs, On Call Banking, mortgages, home equity, personal loans, credit cards, student checking, Zelle), business banking (checking, savings, payment solutions, municipal banking, Remote Deposit Capture, Positive Pay fraud prevention, business lending, business credit cards), and wealth services (asset management, investment services, individual and employer retirement plans, trusts and estates), with insurance offered through affiliated Upstate Agency, LLC.

The business operates on a community-banking model: revenue is generated primarily through net interest income on loans and mortgages, transaction and account fees on deposits, fee-based wealth management and trust services, and insurance commissions, supplemented by government and municipal banking relationships. Distribution is multi-channel, combining physical branch presence with digital platforms (online banking and iOS/Android mobile apps), Salesforce-style direct sales coverage for business and wealth clients, and community-based brand investment (over $1M in annual community giving in 2025, 13,700 volunteer hours). The parent holding company, Arrow Financial Corporation, is publicly traded on NASDAQ (AROW), and the franchise recently unified under the Arrow Bank brand in connection with its 175th anniversary in 2026.

Recent strategic actions include the December 2025 launch of the Hero Mortgage Program targeting community servants, an FHLBNY partnership distributing small-business recovery grants, brand unification recognized by PR Daily in 2025, and front-line hires and senior promotions in May 2026 expanding mortgage and business banking relationship coverage.

Name

Saratoga National Bank and Trust Company

Legal name

Arrow Bank National Association

Website

https://saratoganational.com

Company type

Public

Founded year

1851

Operating status

Operating

Headcount range

51–100 employees

Short description

Saratoga National Bank and Trust Company operates as Arrow Bank National Association, a federally chartered community bank serving consumers, small and medium businesses, municipal governments, and wealth clients across an eight-county upstate New York footprint with deposits, lending, wealth, and insurance services.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Savings Institutions and Other Depository Credit Intermediation (52218), Savings Institutions and Other Depository Credit Intermediation (522180), Funds, Trusts, and Other Financial Vehicles (525), Portfolio Management and Investment Advice (523940)

SIC

Savings Institution, Federally Chartered (6035), National Commercial Banks (6021)

akta.pro primary industry

Real Estate (Commercial Property, REITs) (FSABACAH)

akta.pro secondary industries

Corporate & Institutional Trust Services (FSAAANAB), Private Banking Lending (Securities-Backed, Real Estate, Structured Credit) (FSABADAE)

Keywords

• Retail banking services
• Commercial lending
• Wealth management
• Community banking
• Mortgage lending

Headquarters

HQ city

Saratoga Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Net Interest Income: Interest income from loans and mortgages minus interest paid on deposits. Core banking revenue from mortgage lending, home equity loans, personal loans, and business loans.
2. Banking Fees and Service Charges: Fees from checking accounts, savings accounts, CDs, and other deposit products including overdraft fees, maintenance fees, and transaction fees.
3. Wealth Management and Trust Services: Asset management, investment services, individual retirement plans, employer retirement plans, and trusts and estates services generating fee-based revenue.
4. Insurance Services: Insurance products and services through Upstate Agency, LLC, part of the Arrow Family of Companies.
5. Quarterly Net Income: Arrow Financial Corporation reported Q3 net income of $12.8 million, indicating profitability from banking operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Saratoga National Bank and Trust Company (operating as Arrow Bank National Association) provides full-service retail and commercial banking, including personal checking, savings, CDs, mortgages, home equity loans, personal loans, and credit cards, along with business checking, payment solutions, municipal banking, cash management, and business lending. It also offers wealth management and trust services (asset management, investments, retirement plans, trusts and estates) and insurance through affiliated Upstate Agency, LLC, serving consumers, small and mid-sized businesses, municipalities, and wealth clients across upstate New York.

Product overview

Arrow Bank (Arrow Financial Corporation) offers a comprehensive suite of banking products and services as a single-platform regional bank. The core offerings include personal banking products (checking, savings, CDs, mortgages, home equity, personal loans, credit cards), business banking services (checking, savings, payment solutions, municipal banking, cash management, lending), and wealth management services (asset management, investment services, retirement plans, trusts and estates). Digital banking is enabled through online banking and mobile applications. The bank also provides insurance products through its affiliated Upstate Agency, LLC subsidiary. Key differentiating products include the Hero Mortgage Program for community heroes and specialized SBA lending services.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Checking Personal checking account for everyday banking needs of individual consumers, with online and mobile banking access.
• Student Checking Checking account tailored for students, supporting everyday spending, saving, and mobile banking access.
• Savings Savings accounts for individual customers building emergency funds and meeting savings goals.
• Certificates of Deposit (CDs) Fixed-term deposit accounts offering competitive interest rates for retail savings growth.
• On Call Banking Liquid savings account with limited withdrawal capabilities and competitive interest rates.
• Mortgages Home purchase financing offered to consumers with multiple term options and competitive rates.
• Hero Mortgage Program Special mortgage program offering affordable homeownership options for first responders, military, healthcare workers, and teachers.
• Home Equity Loans Loans secured by home equity for major expenses, renovations, or debt consolidation.
• Personal / Other Loans Personal loans for needs such as auto purchases, debt consolidation, and unexpected expenses.
• Credit Cards Credit card products for personal and business use with multiple reward and rate options.
• Business Checking Business checking accounts designed for everyday business banking and cash flow management.
• Business Savings Business savings accounts for accumulating reserves and managing business finances.
• Payment Solutions Business payment processing and transaction solutions for commercial clients.
• Municipal Banking Specialized banking services for municipalities and government entities, including deposits and cash management.
• Business Remote Deposit Capture Electronic check deposit service allowing businesses to deposit checks remotely using scanners or mobile devices.
• Positive Pay Fraud prevention service for businesses that matches checks and electronic transactions against issued payment records.
• Business Lending Commercial lending products including term loans, lines of credit, and SBA lending for business growth.
• Internet Banking Online banking platform enabling personal and business account management, bill pay, and transfers.
• Mobile App Mobile banking application for iOS and Android devices enabling on-the-go account access for consumers and businesses.
• Online Statements Electronic statement delivery service reducing paper usage and providing digital access to account history.
• Zelle Person-to-person payment service enabling quick money transfers between bank accounts, integrated into the bank's digital banking platforms.
• Asset Management Professional investment management services for individuals and institutions.
• Investment Services Brokerage and investment advisory services for building and managing investment portfolios.
• Individual Retirement Plans IRA accounts including Traditional, Roth, and rollover options to support individual retirement savings.
• Employer Retirement Plans 401(k) and retirement plan services for businesses to offer as employee benefit programs.
• Trusts and Estates Trust administration and estate planning services for wealth transfer and management.
• Insurance Insurance products and services distributed through affiliated Upstate Agency, LLC within the Arrow Family of Companies.

Quantifiable outcome

• $1,054,048 donated to 424 organizations in 2025, exceeding $1 million for first time
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Upstate Agency, LLCcoreStrategic or Co-development PartnerUpstate Agency, LLC is part of the Arrow Family of Companies and provides insurance services alongside Arrow Bank's financial products. The partnership allows bundled banking and insurance offerings for customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Berkshire Hills Bancorp: Berkshire Hills Bancorp (NYSE:BHLB) operates Berkshire Bank across the Northeast, including parts of upstate New York, with full-service community banking including SBA lending, commercial banking, and wealth management.
• Trustco Bank Corp NY: Trustco Bank (NYSE:TRST), headquartered in Schenectady, NY, is a community bank operating in the Capital Region and surrounding upstate markets with similar deposit, mortgage, and small-business lending products. Closely comparable in branch footprint and target segments.
• NBT Bancorp Inc. NBT Bancorp is a regional bank holding company headquartered in Norwich, NY, with a similar upstate New York branch footprint and full-service community banking model including mortgages, business banking, and wealth management. Strong geographic and product overlap with Arrow Bank.
• Tompkins Financial Corporation: Tompkins Financial (NYSE: TMP) operates community banks and wealth management subsidiaries across upstate New York, including the Capital Region. Similar multi-county upstate NY model with bundled banking, wealth, and insurance products.
• Community Bank System, Inc. Community Bank System (NYSE:CBU) operates across upstate and central New York as well as northern Pennsylvania, offering consumer and commercial banking, mortgages, and wealth management. Direct competitor in the same upstate NY geography with comparable SMB and consumer focus.
• Chemung Financial Corporation: Chemung Financial (NYSE:CHMG) is a New York-based bank holding company operating community banks in the Southern Tier and Finger Lakes regions. Comparable size, banking model, and upstate New York community focus.
• S&T Bancorp, Inc. S&T Bancorp (NASDAQ:STBA) is a mid-sized community bank holding company operating in Pennsylvania with consumer, commercial, and wealth management lines. Comparable in size and full-service community banking product mix to Arrow Bank.

Broad incumbents

• Webster Financial Corporation: Webster Financial (NYSE:WBS) operates Webster Bank across the Northeast, including commercial banking, wealth management, and HSA banking. Broader portfolio but overlapping target geographies and customer segments with Arrow Bank.
• KeyCorp: KeyCorp (NYSE:KEY) is a major regional bank with extensive upstate New York and Capital Region presence. While much larger and broader in product offerings, it competes head-to-head for the same deposit and SMB customers across Arrow Bank's footprint.

Emerging players

• Broadview Federal Credit Union: Broadview Federal Credit Union serves the Capital Region and upstate New York with deposit products, mortgages, and consumer lending. As a not-for-profit cooperative, it competes directly for retail deposits and consumer loans in Arrow Bank's core territory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ArrowBankNA
• Facebookfacebook.com/ArrowBankNA
• LinkedInlinkedin.com/showcase/arrow-bank-na
• Instagraminstagram.com/arrowbankna

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Saratoga National Bank and Trust Company