What BIG Pharmacy does

BIG Pharmacy operates as a pharma retailer. Our company was incorporated as a private limited company with the name L & L Healthcare Supply Sdn Bhd. Our name will subsequently changed to Big Pharmacy Holdings Sdn Bhd on pending application as trademark. Our group began with the first outlet in Damansara Uptown in 2007 The second outlet was opened in 2009 under named SJ PHARMACY. The name of BIG pharmacy was used when the third outlet is opened in Taman OUG, and for all subsequently outlet opened.The principle activity of our company is mainly on the operation of community pharmacy. Our chain of pharmacies consist of wholly-owned and partially owned with not less than 60 percent of the share stake.

Name

BIG Pharmacy

Legal name

Caring Pharmacy Retail Management Sdn. Bhd.

Website

https://www.bigpharmacy.com.my

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

BIG Pharmacy operates as a pharma retailer.

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (45611), Health and Personal Care Retailers (456)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Discount Drugstores (Value-Focused Chain Pharmacies) (CRAEAHAA)

akta.pro secondary industries

Pharmacy & Health Essentials Delivery (CRAFAFAI), Health, Wellness & Pharmacy Online Retailers (CRAFADAG)

Keywords

• Retail pharmacy services
• Health supplements
• Medical supplies retail
• Personal care products
• Pharmaceutical retail

Headquarters

HQ city

Petaling Jaya

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Retail Sales: Revenue generated from in-store and online sales of pharmaceuticals, supplements, health foods, medical supplies, personal care, and beauty products to consumers in Malaysia.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

BIG Pharmacy operates Malaysia's largest retail pharmacy chain, selling dietary supplements, health foods and beverages, medical supplies, mom and baby products, skincare, and personal care items through 500+ physical stores and a Shopify-powered e-commerce storefront. Core fulfillment includes Click & Collect ordering and home delivery, complemented by rehabilitation specialty products (BIG Rehab) and a private-label BIG branded product line.

Product overview

BIG Pharmacy operates Malaysia's largest retail pharmacy chain as part of the BIG Caring Group, offering a comprehensive omnichannel platform combining physical stores with an online e-commerce store built on Shopify. The core offering includes the online store with click-and-collect and home delivery fulfillment, supplemented by a loyalty program (BIG Member Benefits), rehabilitation services (BIG Rehab), and value-added bundled product deals. The extensive product portfolio spans supplements (vitamins, minerals, herbal products), health foods and beverages, medical supplies and equipment, mom and baby products, skincare, and personal care items across hundreds of brands. The company also offers its own private-label BIG branded products alongside established international and local health brands.

Differentiator

Problem solved

Functional benefit

Brands

• BIG Rehab: Rehabilitation products and services
• BIG BIG Discount
• BIG Member Rewards

Products and services

• BIG Pharmacy Online Store E-commerce platform (bigpharmacy.com.my) enabling customers to browse and purchase supplements, health products, medical supplies, and personal care items online with Click & Collect and home delivery options.
• BIG Rehab Rehabilitation products and services offered by BIG Pharmacy, featuring support items, mobility aids, and injury/disability support products for patients and caregivers.
• Click & Collect In-store pickup service allowing customers to order online and collect purchases at physical BIG Pharmacy locations across Malaysia.
• Supplement Products Extensive range of dietary supplements covering bone & joint, brain & memory, detoxification, diabetic support, digestive care, heart & blood pressure, herbal and traditional medicine, immunity, kids' vitamins, men's and women's health, pregnancy care, and stress/sleep/anxiety.
• Health Food & Beverage Health-focused food and beverage products including beverages, breakfast cereals and spreads, cooking essentials, diabetic care food, enzymes, nutritional supplements, ready meals, and snacks.
• Medical Supplies Medical supplies and equipment including adult diapers and incontinence products, first aid, health monitors and tests, hospital beds, injury and disability support, insulin pen needles, medical gloves, nebulizers, OTC medicines, stethoscopes, syringes, and wound care solutions.
• Mom & Baby Products Products for mothers and infants including baby and toddler foods, baby detergent, baby diapers, feeding and nursing essentials, maternity care, milk formula, pregnancy health care, skin and body care, and wipes.
• Skin Care Facial and body skincare products including acne and blemish treatments, dermacare, eye treatments, face masks, scrubs, cleansers, moisturizers, facial oils, lip treatments, serums, sunscreen, and toners.
• Personal Care Personal care items including bath and body care, beauty tools, eye care, feminine care, foot care, hair care, hand care, insect repellents, oral care, and sexual wellness products.
• BIG Own Brand Products Private label products sold under the BIG Pharmacy brand, including items such as BIG Travel Tissue and BIG Hand Wash Anti-Odor Gel, alongside other BIG-labeled household and personal care products.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SAPcoreTechnology or Integration · 4 June 2025BIG Caring Group selected Rise with SAP on Amazon Web Services as a cloud platform to integrate operations across its network of more than 500 stores, consolidating data from various divisions into a unified platform and enabling access to Generative AI and advanced predictive analytics.
• GrabminorGTM or Marketing PartnerPartnership with Grab for GrabPay digital payment and Grab Later (Buy Now Pay Later) installment options available at BIG Pharmacy online store.
• Various Brand PartnerscoreChannel Partner/ Reseller/ DistributorBIG Pharmacy serves as a distributor/reseller for numerous health, wellness, and personal care brands including Blackmores, Bio-Life, Morinaga, QV, Nature's Way, and many others, featuring them through Brand of the Month promotions and dedicated brand pages.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Watsons Malaysia: Watsons Malaysia is one of BIG's largest direct competitors — a major health & beauty / pharmacy chain with physical stores, an e-commerce platform, and loyalty program across the same Malaysian consumer base and overlapping pharmacy-plus-beauty assortment.
• Guardian Health & Beauty (Malaysia): Guardian operates a wide network of pharmacy and health-and-beauty stores across Malaysia, directly competing with BIG on OTC pharmacy, supplements, personal care, and beauty SKUs to the same horizontal consumer segment.
• Alpro Pharmacy: Alpro Pharmacy is a Malaysian community pharmacy chain with a strong focus on pharmacist-led services, professional health screening, and prescription dispensing — competing with BIG for the same value-conscious health consumer in Malaysia.
• Caring Pharmacy: Caring Pharmacy is BIG Pharmacy's sister brand following the 2023 RM850 million acquisition; it is retained as a separate chain but operates in the same product categories, customer base, and store format, making it the most directly comparable peer.
• AA Pharmacy: AA Pharmacy is another Malaysian independent/community pharmacy chain competing with BIG on affordable OTC, supplements, and traditional medicines in suburban and secondary-town locations.
• Boots Malaysia: Boots is an international health-and-beauty retail brand with a Malaysia footprint, competing with BIG across pharmacy, beauty, and personal care categories with similar store-and-online distribution.

Regional players

• Tescos Malaysia / Lotus's: Lotus's (formerly Tesco Malaysia) operates hypermarkets that include in-store pharmacies and broad health, supplement, and personal care assortments, overlapping with BIG on grocery-adjacent health purchases in Malaysia.
• Mydin (Malaysia): Mydin is a Malaysian hypermarket chain with in-store pharmacies and value-driven positioning, partially competing with BIG on affordable OTC, supplements, and general health merchandise.

Broad incumbents

• Watson's Personal Care Stores (parent: A.S. Watson Group): A.S. Watson is the broader incumbent parent of Watsons Malaysia — a global health-and-beauty retail conglomerate whose scale, sourcing, and private-label capabilities set the structural benchmark BIG must compete against in Malaysia.

Emerging players

• Shopee / Lazada Health (Malaysia): Major Southeast Asian marketplaces with growing pharmacy and health-vertical storefronts; they capture an increasing share of online supplement and OTC purchases that would otherwise flow through BIG's own Shopify store.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bigpharmacyhealthcaresdnbhd

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BIG Pharmacy