ZenMarket
- Company typePrivate
- Founded2014
- HeadquartersOsaka, Japan
- Headcount251–500
- GTM typeB2C
- OfferingServices
ZenMarket firmographics
Firmographics- Name
- ZenMarket
- Legal name
- ZenGroup Inc.
- Website
- https://zenmarket.jp
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
ZenMarket industry classification
Industry- Product category
- Cross-Border Proxy Shopping Services
- SIC
- Retail-Catalog & Mail-Order Houses (5961)
- akta.pro primary industry
- Auction-based Generalist Marketplaces (CRAFAAAC)
Keywords
Where ZenMarket is headquartered
LocationHeadquarters
- HQ city
- Osaka
- HQ country
- Japan
- HQ region
- Asia
Offices4 records
Markets served
ZenMarket business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Service Fee per Item: ZenMarket charges a flat service fee per unique item or lot purchased through the platform. Standard fee is ¥300 per item, with special rates for certain platforms.
- Auction Bidding Fee: For JDirectItems Auction, ZenMarket charges a service fee per bid (increasing from 500 yen to 800 yen per bid starting May 2026).
- International Shipping: Revenue generated from international shipping fees using carriers like EMS, DHL, FedEx, SAL, Airmail, and others. Shipping insurance is covered for EMS, SAL and Airmail shipments.
- Optional Services: Additional fees for parcel reinforcement, photo services, and other optional warehouse services.
- ZenPlus Marketplace: ZenMarket's own marketplace platform (formerly ZenMarketPlace) where Japanese manufacturers and retailers can open shops, charging lower fees (300 yen vs standard 500 yen).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard Service Fee: ¥300 per item |
| Transaction based/ take rate | Pay-as-you-go | ZenPlus Special Rate: ¥300 per item |
| Transaction based/ take rate | Pay-as-you-go | JDirectItems Auction: ¥500-800 per bid |
| Other | Pay-as-you-go | Warehouse Storage: FREE (60 days) |
| Other | Pay-as-you-go | ZenPoints Loyalty Program |
Go-to-market motion1 record
Distribution channels8 records
Marketing channels9 records
ZenMarket product offering
Product offeringCore offering
ZenMarket is a Japan-based proxy shopping (purchase agent) service that enables international consumers to buy from Japanese online marketplaces such as Amazon Japan, Rakuten, Mercari, JDirectItems Auction, and Rakuten Rakuma, even when those stores do not ship abroad. Customers submit item links, ZenMarket purchases the items on their behalf at 50,500+ integrated stores, consolidates them in Osaka warehouses, and ships them internationally via carriers such as EMS, DHL, FedEx, UPS, SF Express, and Sagawa. The company monetizes through a flat ¥300 per-item service fee, per-bid auction fees, and shipping fees.
Product overview
ZenMarket is a Japanese proxy shopping service operated by ZenGroup Inc. (established April 2014) that enables international customers to purchase items from thousands of Japanese online marketplaces. The core offering is the ZenMarket Proxy Shopping Service, which aggregates access to major platforms including Amazon Japan, Rakuten, Yahoo Japan Auctions (JDirectItems), Mercari, and Rakuma, allowing users to shop from multiple stores with a single account and receive consolidated international shipping. The platform includes complementary services: Zenbot for automated price checking on Rakuten; ZenPoints for loyalty rewards redeemable against shipping fees; warehouse storage and consolidation services; photo and parcel reinforcement options. ZenMarket also operates ZenPlus, a proprietary marketplace with lower fees (300 yen vs 500 yen standard), and ZenPop, a subscription box service for Japanese stationary products.
Differentiator
Problem solved
Functional benefit
Brands
- ZenPlus: A marketplace platform operated by ZenGroup Inc., formerly known as ZenMarketPlace. Allows Japanese manufacturers and retailers to open shops. Special service fee of 300 yen per item.
- ZenPop
Products and services
- ZenMarket Proxy Shopping Service Core proxy shopping service that enables international customers to purchase items from Japanese online stores and marketplaces such as Amazon Japan, Rakuten, Mercari, JDirectItems Auction, and Rakuten Rakuma by submitting item URLs. ZenMarket purchases items on the customer's behalf, consolidates them at its Osaka warehouses, and ships them internationally. Available globally with ¥300 per-item service fee plus shipping.
- ZenPlus Marketplace Proprietary marketplace platform operated by ZenGroup Inc., formerly known as ZenMarketPlace, where Japanese manufacturers and retailers can open shops. Provides worldwide shipping and a special service fee of ¥300 per item (versus ¥500 standard).
- ZenPop Subscription Box Service Subscription box service delivering curated Japanese stationery and lifestyle products (pens, stickers, washi tape, journals, and more). Operated as a sister subsidiary of ZenMarket under ZenGroup Inc., offered with 1, 3, 6, and 12 month subscription plans.
- Zenbot Automatic Price Checking Automatic product price checking system available for Rakuten shops that calculates product price and other domestic Japan fees and issues quotes within seconds, enabling rapid purchase decisions.
Quantifiable outcome
- 3,000,000+ registered customers
- +2 more outcomes
Companies that use ZenMarket
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles1 record
ZenMarket technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
Feature4 records
ZenMarket partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- DHL (GoGreen Plus)coreZenMarket partners with DHL for international shipping services. The company participates in DHL's GoGreen Plus initiative, which helped reduce 26.78 tons of CO2 in 2025 through carbon offsetting - all at no extra cost to customers.
- FedExcoreFedEx is used as an international shipping carrier. Starting January 23, all FedEx shipments to the United States are sent under DDP (Delivered Duty Paid) terms due to billing issues with import taxes and duties.
- UPScoreUPS is offered as an international shipping option. UPS international shipping services resumed on March 2, 2026, available for new shipments.
- Japan Post (EMS, SAL, Airmail, Surface)coreJapan Post services including EMS, SAL, Airmail, and Surface shipping are available. Shipping insurance is covered for EMS, SAL and Airmail shipments. Currently, shipping to the United States is only supported for parcels with total item value above $800.
- ZenPopminorZenPop is a sister subscription box service curated by ZenMarket that offers Japanese stationery, pens, stickers, washi tape, journals, and more. Offers 1, 3, 6 and 12 month subscription plans.
- ZenPlus (ZenMarketPlace)coreZenPlus is ZenMarket's own marketplace (previously known as ZenMarketPlace) where Japanese manufacturers and retailers can open shops. Features lower service fees (300 yen) and worldwide shipping options.
- Rakuten (for Rakuten Rakuma)coreRakuma is integrated as a marketplace platform within ZenMarket, featuring strong selection from business sellers. Offers 'Free Appraisal' authentication service for branded items.
- Amazon JapancoreAmazon Japan integration allowing international customers to purchase from Amazon.co.jp through ZenMarket's proxy service.
- JDirectItems Auction (Yahoo Auctions Japan)coreIntegration with Japanese Yahoo Auctions (JDirectItems) providing live auction bidding capabilities for international users with automatic price calculation via Zenbot.
- SF EXPRESSminorSF EXPRESS is available as a shipping option with delivery in 3-5 days.
- Sagawa ExpressminorSagawa Express available as ECMS Pick Up option with 8-10 day delivery, shipped 3 times per week.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
ZenMarket competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ZenMarket social profiles
Digital presenceZenMarket financial estimates
Financial estimateRevenue estimate
Valuation estimate
ZenMarket leadership team
Management profileNumber of profiles
Profiles4 records
ZenMarket subsidiaries and ownership
Company hierarchySubsidiaries2 records
ZenMarket funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ZenMarket M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ZenMarket
What does ZenMarket do?
ZenMarket is a Japan-based proxy shopping (purchase agent) service that enables international consumers to buy from Japanese online marketplaces such as Amazon Japan, Rakuten, Mercari, JDirectItems Auction, and Rakuten Rakuma, even when those stores do not ship abroad. Customers submit item links, ZenMarket purchases the items on their behalf at 50,500+ integrated stores, consolidates them in Osaka warehouses, and ships them internationally via carriers such as EMS, DHL, FedEx, UPS, SF Express, and Sagawa. The company monetizes through a flat ¥300 per-item service fee, per-bid auction fees, and shipping fees.
Is ZenMarket a public or private company?
ZenMarket is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ZenMarket founded?
ZenMarket was founded in 2014. It employs 251 to 500 people.
Where is ZenMarket based?
ZenMarket is headquartered in Osaka, Japan, in the Asia region.
How does ZenMarket make money?
Five revenue lines are on record. Service Fee per Item is the primary driver. The others are auction Bidding Fee, international Shipping, optional Services and zenPlus Marketplace.
Does ZenMarket have an API?
No public API is recorded for ZenMarket.
What industry is ZenMarket in?
ZenMarket's product category is Cross-Border Proxy Shopping Services. Its primary akta.pro industry code is CRAFAAAC, Auction-based Generalist Marketplaces. Its SIC code is 5961.