Tel-jeunes

Name

Tel-jeunes

Legal name

Fondation Tel-jeunes

Website

https://fondationteljeunes.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Tel-jeunes is a Quebec-based nonprofit that provides free, multi-channel (phone, chat, SMS) crisis and listening support to adolescents and to parents of teenagers, operating daily from 8h to midnight.

Ownership category

akta.pro rank

Product category

Youth Mental Health Helpline Services

NAICS

Child and Youth Services (62411), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Child & Adolescent Behavioral Health Teletherapy Platforms (HLALAEAF)

akta.pro secondary industry

Student Support Hotlines & Digital Wellbeing Tools (EDAJAIAL)

Keywords

• Youth mental health helpline
• Crisis intervention services
• Adolescent counseling support
• Parent support services
• Nonprofit listening service

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and fundraising: Tel-jeunes is a charitable foundation funded primarily through donations from individuals, including monthly donors and one-time contributions. The organization also organizes fundraising campaigns and accepts proceeds from community fundraising events.
2. Donor support programs: Monthly recurring donations from supporters, as well as one-time donations and event-based fundraising collections organized by community members.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Tel-jeunes (Fondation Tel-jeunes) is a Quebec-based nonprofit that delivers free, confidential first-line intervention services to adolescents and parents of teenagers. Youth access support via telephone, online chat (clavardage), and SMS, while parents access support via telephone and chat, all available daily from 8h to midnight. The organization is staffed by trained professionals in supportive listening and crisis intervention, handling 60,000 help requests in 2025 across Quebec.

Product overview

Tel-jeunes is a Quebec-based youth support organization offering a unified suite of first-line intervention services. The core offering consists of phone, chat (clavardage), and SMS channels available to youth, alongside dedicated phone and chat support for parents of adolescents. All services operate daily from 8h to midnight. In 2025, the organization handled 60,000 help requests, with 50% related to mental health concerns including anxiety, suicide, and self-harm.

Differentiator

Problem solved

Functional benefit

Products and services

• Tel-jeunes Intervention Services (Phone, Chat, SMS for Youth)

Quantifiable outcome

• 60,000 help requests handled in 2025
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Kids Help Phone / Jeunesse, J'écoute: Canada's leading 24/7 e-mental health service for youth, offering phone, text, and live chat support across all provinces. Operates the French-language Jeunesse, J'écoute service that directly overlaps with Tel-jeunes' mission in Quebec, making it the closest comparable.
• LigneParents: Quebec-based helpline offering phone, chat, and text support specifically for parents of adolescents and children. Directly comparable to Tel-jeunes' parent-facing intervention services in the same province and language market.
• Tel-Aide Montréal: Montreal-based listening and crisis intervention helpline serving the general population via phone. Comparable as a regionally-scoped, professionally-staffed crisis listening service funded by donations.
• Suicide Action Montréal / Centre de prévention du suicide de Montréal: Montreal-based suicide prevention organization operating a 24/7 crisis line. Directly comparable in suicide intervention specialty and overlaps significantly with Tel-jeunes' high-acuity mental health workload.

Emerging players

• Crisis Text Line: US-based 24/7 text-based crisis intervention service for anyone in crisis. Highly comparable in channel model (text-first) and youth focus, though operates at significantly larger national scale and is volunteer-staffed.
• The Trevor Project: US-based crisis intervention and suicide prevention organization for LGBTQ+ youth, offering phone, chat, and text channels. Comparable as a professionally-staffed, multi-channel youth crisis service with strong digital fundraising presence.

Regional players

• Revivre: Quebec nonprofit focused on anxiety, depression, and suicide prevention, offering support groups, helpline services, and outreach. Comparable as a Quebec-based mental health nonprofit with overlapping youth and family mission.
• Tel-Aide Québec (outside Montréal): Network of regional listening helplines across Quebec providing emotional support by phone. Comparable as a professionally-staffed, donation-funded telephone intervention service, though serves the general population rather than youth specifically.

Broad incumbents

• Info-Santé 811: Quebec's government-run 24/7 telehealth helpline providing non-urgent health advice via phone. Comparable as a regionally-dominant phone-based health information and triage service; could substitute for some Tel-jeunes use cases if awareness increased.
• 211 Québec: Province-wide information and referral service connecting Quebecers to community, social, health, and government resources via phone, chat, and web. Comparable as a multi-channel regional referral service, though broader in scope than Tel-jeunes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/fondationtj
• YouTubeyoutube.com/channel/UCSfHD1TDYRSLYS8fEnMk69Q/videos
• Facebookfacebook.com/teljeunes
• LinkedInlinkedin.com/company/fondation-tel-jeunes
• Instagraminstagram.com/tel.jeunes/?hl=fr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tel-jeunes