Secom

What Secom does

SECOM Plc is a UK-based integrated B2B security and life safety provider, established in 1966 as part of Japan's SECOM Group (founded 1918) and headquartered in Bellshill. The company designs, installs, maintains, and monitors integrated security solutions for more than 15,000 customers across 40,000+ active UK sites, spanning CCTV with AI-led video analytics, managed access control, intruder alarms, fire detection and suppression, physical security, lone worker protection (SoloGuard), and care technology (nurse call, staff attack alarms, elderly-care solutions). Its core technical platform combines third-party camera and sensor hardware with proprietary cloud-based management (cloud.secom.plc.uk, SECOM App, SECOM REACT, SECOM AIR) and a 24/7 in-house NSI Gold-accredited Alarm Receiving Centre (ARC) that provides monitoring, alarm verification, and police-response coordination. The business operates a direct enterprise field-sales model with security consultants delivering free site surveys and bespoke quotes, targeting sectors including education, retail, hospitality, healthcare, construction, local authorities, and high-security environments, with named customers such as Avanti West Coast, Premier Inn, JD Wetherspoon, Aviva, Holland & Barrett, The Body Shop, Pizza Hut, David Lloyd Clubs, and Safestore. Revenue is generated through a mix of one-time system installation, recurring monthly/annual monitoring subscriptions, and maintenance contracts, with response tiering (keyholder, police response, guard patrol) and an investigation services line (SECOM Intel) that uses AI-led facial recognition and crime intelligence to support retail loss prevention and police liaison.

Name

Secom

Legal name

SECOM Plc

Website

https://secom.plc.uk

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

501–1,000 employees

Short description

SECOM Plc is a UK-based integrated B2B security and life safety provider that designs, installs, monitors, and maintains CCTV, access control, intruder and fire systems, lone worker, and care technology solutions for over 15,000 customers across 40,000+ active sites, supported by its own NSI Gold-accredited 24/7 Alarm Receiving Centre.

Ownership category

akta.pro rank

Product category

Integrated Commercial Security Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Security Guards and Patrol Services (561612), Investigation and Security Services (5616)

SIC

Services-Detective, Guard & Armored Car Services (7381), Measuring & Controlling Devices, Nec (3829)

akta.pro primary industry

Security Management Platforms Integration (PSIM/SOC, Command & Control) (BPAKAGAH)

akta.pro secondary industries

Security Operations Center (SOC) & Remote Video Guarding (VSOC) (BPABAMAF), CCTV/Video Surveillance Monitoring & Management (Operations) (BPABAMAH), Physical Security IoT & Smart Building Security Integration (Sensors, BMS tie-ins) (BPAKAGAL), At-Home Medical Alert Sensors & Smart Home Safety Integrations (HSAHAHAJ)

Keywords

• Integrated security solutions
• Commercial CCTV systems
• Fire and life safety
• Access control systems
• Lone worker protection

Headquarters

HQ city

Bellshill

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Security System Monitoring (ARC): 24/7 professional monitoring through SECOM's own Alarm Receiving Centre (ARC) providing real-time response to alarms, verified alerts, and emergency escalation services.
2. System Installation: One-time installation of bespoke security systems including CCTV, access control, intruder alarms, fire systems, and physical security products.
3. Maintenance and Servicing: Ongoing maintenance contracts covering regular servicing, testing, repairs, and technical support for installed security systems.
4. Fire Suppression Products: Sale and installation of fire extinguishers, suppression systems, misting systems, sprinklers, and BSEN3 standard fire safety equipment.
5. SoloGuard Lone Worker Services: Subscription-based lone worker protection with devices, monitoring, and BS8484 accredited alarm handling services.
6. Care Technology Services: 24/7 care technology monitoring for elderly and vulnerable individuals including personal alarms, pendant alarms, and fall detection systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

SECOM designs, installs, and maintains integrated security solutions for businesses, combining CCTV with AI video analytics, managed access control, intruder alarms, fire and life safety systems, physical security barriers, lone worker protection, and care technology. The company operates its own NSI Gold Alarm Receiving Centre (ARC) for 24/7 monitoring and provides a unified cloud platform and mobile app for remote management across multi-site estates.

Product overview

SECOM offers an integrated, modular security and life safety platform combining multiple product categories that work together through a unified management ecosystem. The core product portfolio spans electronic security (CCTV with Video Analytics, Managed Access Control, Intruder Alarm Systems), fire and life safety (Fire Detection, Fire Suppression, Fire Stopping, Emergency Lighting, PAVA, EVCS), lone worker protection (SoloGuard), care technology (Nurse Call, Staff Attack Alarms), physical security (Grilles & Gates, Shutters, Security Fencing, Anti-Ram Posts), and investigation services. All products connect through SECOM's Alarm Receiving Centre for 24/7 monitoring and can be managed via a unified app. The Cloud Solutions platform enables centralised management across multiple sites, while SECOM REACT provides investigation case management. Solutions are available as individual products or as integrated packages tailored to specific sectors including retail, education, healthcare, hospitality, and high-security environments.

Differentiator

Problem solved

Functional benefit

Brands

• SoloGuard: A discreet safety device for lone workers featuring GPS tracking, SOS button, fall detection, and 24/7 BS8484 accredited monitoring through SECOM's Alarm Receiving Centre.
• CareTech Solutions
• SECOM Intel
• SECOM AIR
• SECOM REACT

Products and services

• CCTV Systems Commercial CCTV systems providing high-definition surveillance across business sites with remote access, AI-led detection, and 24/7 professional monitoring through SECOM's Alarm Receiving Centre.
• Video Analytics AI-led analytics system for CCTV that detects falls, overcrowding, left baggage, trespassing, and provides footfall, heat mapping, queue busting, and business intelligence metrics for retail, hospitality, and office environments.
• Managed Access Control Access control system for regulating premises entry, preventing unauthorised access, managing digital credentials including biometric and QR codes, and monitoring activity in real-time with cloud-based remote management.
• Intruder Alarm Systems Commercial intruder alarm system with intelligent sensors for perimeter and internal zone monitoring, remote arm/disarm via app, and 24/7 verification through SECOM's Alarm Receiving Centre with multiple response options.
• Fire & Life Safety End-to-end commercial fire alarm and life safety solutions encompassing design, installation, and maintenance of fire detection, suppression, stopping, emergency lighting, PAVA, and EVCS systems.
• Fire Suppression System Fire suppression solutions including portable water, CO2, foam, dry powder extinguishers, fire blankets, misting systems, sprinklers, and BSEN3 standard fire extinguishers designed for specific fire hazards.
• Fire Detection Commercial fire detection and alarm systems including analogue addressable, conventional, and wireless options, designed and installed to British Standards with BAFE SP203-1 certification.
• Fire Stopping Passive fire protection solutions including fire doors, sealants, pipe collars, pipe wraps, fire-rated paints, coatings, fire-rated mortar, and fire-rated ablative batts to prevent fire spread between compartments.
• Emergency Lighting Battery-operated emergency lighting systems compliant with BS5266 standards including StarLite, BladeLite, TwinSpot, and ExitBox products for guiding people to safety during evacuations.
• PAVA System Public Address and Voice Alarm system for issuing clear voice instructions during fire evacuations, cutting through alarm noise to direct staff and customers to safety.
• EVCS (Emergency Voice Communication System) Two-way emergency communication system for disabled or mobility-impaired people to communicate with rescue services during evacuations, including disabled refuge areas and emergency assist alarms.
• SoloGuard Lone Worker Device Lone worker protection device with GPS tracking, SOS button, automatic fall detection, man-down functionality, amber alert timer, IP67 water rating, and 24/7 BS8484 accredited monitoring through SECOM's Alarm Receiving Centre.
• Care Technology Technology-enabled care solutions for elderly and vulnerable individuals enabling independent living, and nurse call systems and staff attack alarms for healthcare and retail environments.
• Nurse Call Systems Advanced wired and wireless nurse call systems with cloud-based reporting, HTM 08-03 and HBN 03-01 compliant, for NHS hospitals, care homes, hospices, and assisted living facilities with real-time alerts and historical analysis.
• Staff Attack Alarms Staff attack alarm systems using infrared and radio technology with two-level activation (assistance/attack), call follower function for location tracking, silent mode, and cloud-based reporting for retail, healthcare, airports, and education environments.
• Physical Security Physical barrier solutions including security grilles, gates, shutters, fencing, and anti-ram posts for perimeter protection, all custom-made and installed by SECOM's Physical Division.
• SECOM Investigations (SECOM Intel) Investigation and intelligence services including AI-led facial recognition, SECOM REACT cloud-based evidence platform, police liaison, loss prevention intelligence, and case management for retail and business environments.
• Cloud Solutions Platform Cloud-based security management platform providing remote access to footage, logs, and alerts across multiple sites, supporting SECOM's integrated security ecosystem.
• Smart Guarding Physical guarding services that complement electronic security systems for comprehensive business protection.

Quantifiable outcome

• 1,800+ repeat offenders identified, 50+ years custodial sentences for leading convenience store
• +3 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Police Forces (UK)coreStrategic or Co-development PartnerSECOM works closely with police forces across the UK, submitting case information and evidence directly to law enforcement. Their investigation services include established relationships with police forces, specialised teams, and secure evidence handling that meets police standards, increasing chances of successful prosecution.
• BIDS (Business Improvement Districts)minorStrategic or Co-development PartnerSECOM collaborates with Business Improvement Districts to provide integrated security and investigation services for retail loss prevention across BID areas.
• Local AuthoritiesminorStrategic or Co-development PartnerSECOM works with local councils and authorities on security initiatives and investigation services, including MP liaison and council partnerships.
• Insurance ProfessionalsminorChannel Partner/ Reseller/ DistributorSECOM works with insurance professionals who recommend their NSI Gold services to clients, potentially reducing insurance premiums for customers.
• International Security LigueminorStrategic or Co-development PartnerSECOM is a member of the International Security Ligue, a global association of security companies promoting industry standards and collaboration.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Securitas AB: Global security services giant with significant UK operations spanning guarding, electronic security, and alarm monitoring. Closest large-scale integrated competitor; competes head-to-head for multi-site enterprise contracts including the same retail and hospitality verticals SECOM serves.
• Honeywell Building Technologies: Global building technologies division offering access control, video surveillance, intrusion detection, and integrated security management platforms. Competes with SECOM's managed access control and integrated security platform for enterprise sites.

Direct peers

• Mitie Security: UK-based integrated facilities management and security provider serving enterprise and public-sector clients with electronic security, manned guarding, and fire safety. Directly comparable operating model, customer base, and integrated product portfolio.
• Chubb Fire & Security: UK subsidiary of Carrier Global providing integrated fire safety, intruder alarms, CCTV, access control, and monitoring services to commercial and enterprise customers. Direct competitor with overlapping product lines, accreditations, and ARC-based monitoring.
• OCS Group UK: International facilities services group with strong UK security offering covering manned guarding, electronic security, and integrated solutions. Competes with SECOM for multi-site enterprise and public-sector contracts under similar integrated-services positioning.
• ADT UK (Securitas Technology): UK commercial and residential security provider (now part of Securitas Technology) offering intruder alarms, CCTV, access control, and monitoring with national coverage. Direct competitor with comparable product breadth and ARC-based monitoring infrastructure.
• Tunstall Healthcare: UK-based technology-enabled care services provider offering telecare, personal alarms, and connected home sensors for elderly and vulnerable individuals. Directly comparable Care Technology, CareHub, and personal-alarm products targeting the same independent-living segment.

Regional players

• Verisure UK: European leader in monitored alarm systems with established UK presence focused on SME and residential segments with connected alarm solutions. Less direct overlap in enterprise/retail but competes at the lower end of SECOM's SME target market.

Emerging players

• BT Redcare: UK alarm-signaling and monitored connectivity provider serving installer channels including integrators like SECOM. Adjacent infrastructure player; competes for monitored signalling and connected alarm services in the UK market.

Others

• Axis Communications: Leading network camera and video analytics vendor whose products underpin many UK security installations. Adjacent technology supplier and partner; also a long-term competitive vector as embedded analytics reduce integrator value-add.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/secomplc
• LinkedInlinkedin.com/company/secom-plc
• Instagraminstagram.com/secom_plc/?hl=en
• Xx.com/follow

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Secom