CCD

What CCD does

CCD Health is a Dominican Republic-based, nearshore healthcare call center and BPO that delivers bilingual (English/Spanish) patient access, scheduling, revenue cycle management, and health information management services to US healthcare providers. The company's core offering centers on 24/7 patient contact, scheduling process optimization, RCM (medical billing, extended business office), and HIM services (medical coding, coding audit, cancer registry), focused on healthcare specialties including radiology, gastroenterology, oncology, and orthopaedic outpatient centers, as well as hospitals, healthcare systems, and accountable care organizations. Its technology stack includes the proprietary Pax Fidelity™ AI protocol-identification system, an ML No-Show Predictive Model, NLP Fidelity, and AI-Powered Accent Neutralization, integrated through what CCD brands as Scheduling 3.0—a hybrid AI + human patient access platform with documented client outcomes of 20-30% no-show reduction and 5X ROI. The company monetizes primarily through managed-services contracts using a hybrid pricing model (per-appointment billing paired with FTE floor minimums), sells through direct enterprise and inside sales motions, and completed contract-to-go-live implementation in 30-45 days, substantially faster than the 6-12 month enterprise BPO baseline it competes against. CCD is a privately held subsidiary of GeBBS Healthcare Company, headquartered in Santo Domingo with a secondary operational site in Santiago de los Caballeros, and is HIPAA, PCI DSS, and ISO 27001 certified. A March 2026 Santo Domingo expansion created 300+ new jobs, and CCD runs an adjacent CCD OMNI division extending omnichannel contact center capabilities into non-healthcare verticals.

Name

CCD

Legal name

CCD HEALTH

Website

https://ccdcare.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CCD Health is a Dominican Republic-based, nearshore BPO providing bilingual patient scheduling, call center, revenue cycle management, and health information management services to US hospitals, outpatient specialty centers, and accountable care organizations, augmented by proprietary AI scheduling and no-show prediction technology.

Ownership category

akta.pro rank

Product category

Healthcare BPO and Call Center Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro industry

PRIMARYHDAEAHAA

Workflow & Case Management (Human-Centric BPM)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Business Process Management (BPM), Workflow & Automation Platforms

Keywords

• Healthcare BPO services
• Patient scheduling solutions
• Revenue cycle management
• Medical call center outsourcing
• Health information management

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Call Center & BPO Services: CCD generates revenue through providing nearshore healthcare call center services including patient scheduling, contact management, insurance verification, and appointment reminders. Services are priced on a hybrid model combining per-appointment billing with FTE floor models based on client volume requirements. The company operates 24/7 healthcare call centers staffed by bilingual (English/Spanish) healthcare-trained agents.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

CCD Health is a nearshore business process outsourcing (BPO) company that delivers AI-enhanced healthcare call center and patient access services from the Dominican Republic to US healthcare providers. Its core offering spans Patient Contact Solutions (scheduling, call center, management, and communication services), Scheduling Process Optimization, Revenue Cycle Management (medical billing, extended business office), and Health Information Management (medical coding, audit, cancer registry), supported by proprietary AI tools including Pax Fidelity™, the ML No-Show Predictive Model, NLP Fidelity, and AI-Powered Accent Neutralization.

Product overview

CCD Health is a healthcare call center and BPO company offering a unified platform of patient scheduling and call center services built around AI-powered technology. The core offering consists of Patient Contact Solutions (Healthcare Call Center, Patient Contact Management, Scheduling, and Services) combined with Scheduling Process Optimization services (BI Insights, Staffing Services, Workflow Optimization). Additional modules include Revenue Cycle Management (Medical Billing, Extended Business Office) and HIM services (Medical Coding, Coding Audit, Cancer Registry). The technology stack includes proprietary AI features: Scheduling 3.0 (AI-powered patient access combining ML No-Show Predictive Model and human agents), Pax Fidelity™ (protocol identification AI), NLP Fidelity (natural language processing), and AI-Powered Accent Neutralization. The platform serves healthcare specialties including radiology, gastroenterology, oncology, orthopaedic, and outpatient centers, with a hybrid AI + human model delivering 20-30% no-show reduction and 5X ROI.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Call Center Services Round-the-clock call center operations handling appointment reminders, insurance verifications, and patient inquiries for US healthcare providers. Delivered by bilingual (English/Spanish) healthcare-trained agents from nearshore centers in the Dominican Republic under HIPAA, PCI DSS, and ISO 27001 compliance.
• Patient Contact Management Management solution for patient communications that serves as the front-end of the patient experience, integrating with scheduling and contact services to deliver consistent patient interactions.
• Patient Contact Scheduling Specialized scheduling services ensuring appointments are booked promptly and accurately to reduce no-shows and enhance patient satisfaction, leveraging the ML No-Show Predictive Model and AI-enhanced protocol identification.
• Patient Contact Services Comprehensive patient communication services including clear and empathetic communication, awareness of treatment protocols, and understanding of medical terminology across multiple healthcare specialties.
• Scheduling Process Optimization Advanced technology-driven optimization of scheduling workflows using AI predictive models and technology-enabled services to improve operational efficiency, including BI Insights, Staffing Services, and Workflow Optimization components.
• Revenue Cycle Management End-to-end RCM services including medical billing and extended business office operations to accelerate claim reimbursements, delivering 3x faster reimbursement cycles when data is captured correctly.
• Health Information Management (HIM) Health information management services including medical coding, coding audit, and cancer registry management for accurate health information documentation, compliance, and reporting.
• Staffing Services Talent acquisition and learning and development services to recruit, train, and staff qualified patient care specialists for healthcare organizations, supporting the delivery of Patient Contact and Scheduling services.

Quantifiable outcome

• 20-30% reduction in patient no-shows
• +7 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• GeBBS Healthcare (Parent Company)coreOthersCCD Health is a subsidiary of GeBBS Healthcare, a healthcare BPO company. This is a parent-subsidiary relationship where CCD operates as the healthcare call center and patient scheduling division of GeBBS Healthcare.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Notable: AI-native healthcare scheduling and patient intake automation platform. Represents the pure-AI threat to CCD's human-centric scheduling services.
• Relatient: Patient engagement and scheduling software vendor focused on US outpatient providers. Adjacent technology competitor to CCD's Pax Fidelity™ and Scheduling 3.0 platforms.
• WELL Health: Patient communication and scheduling platform competing in the same outpatient provider workflow space where CCD delivers its AI-driven scheduling services.

Direct peers

• IKS Health: Tech-enabled healthcare BPO combining AI with human-in-the-loop delivery for RCM, scheduling, and patient access. Same hybrid AI + human thesis and US-focused healthcare customer base.
• AGS Health: Tech-enabled healthcare BPO serving US providers with RCM, coding, and analytics. Comparable in target customer, nearshore/offshore delivery, and growing AI/analytics overlay.
• Access Healthcare: Healthcare-focused BPO offering RCM, medical billing, coding, and patient access services to US providers. Directly comparable to CCD in vertical, nearshore/offshoring model, and service-line overlap.
• Omega Healthcare: Major healthcare BPO specializing in RCM, coding, and patient engagement with global delivery centers. Closely mirrors CCD's combination of technology and human-delivered services for US healthcare.

Broad incumbents

• HGS Healthcare: Larger BPO with dedicated healthcare practice covering patient access, scheduling, and member engagement. Comparable at the workflow layer but operates at much broader portfolio scale.
• GeBBS Healthcare: Parent company of CCD providing broader healthcare BPO and RCM services. Most comparable incumbent given shared ownership, overlapping services, and combined customer base.
• Surgical Information Systems (Health Catalyst): Healthcare analytics and workflow technology for hospitals and outpatient facilities. Comparable at the BI Insights and scheduling optimization layer that sits within CCD's offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCD