What Consensus Support Services does

Consensus Support Services Ltd is a UK private for-profit provider of residential and community-based care for adults with learning disabilities, autism, complex needs and Prader-Willi Syndrome (PWS). Founded in 2005 and headquartered in Colchester, the company operates 90+ services supporting more than 600 individuals across England and Wales with a workforce of over 2,000 colleagues. Its service portfolio is anchored by 24/7 Residential Services and Supported Living Services, supplemented by a specialist Prader-Willi Syndrome service line comprising 12 dedicated homes (4 rated Outstanding by the CQC) and a curated PWS Academy training programme, plus day services such as Tandridge Hill Farm.

The company's core operating model combines direct local authority and NHS Continuing Healthcare commissioning with a family-directed enquiry channel routed through an in-house Referrals & Partnerships team. Underlying specialisation is delivered through Positive Behaviour Support practitioners, Registered Nurses in Learning Disabilities, and a Consensus Academy providing Inspire & Elevate and Leadership Academy development pathways, supported by 53 trained Mental Health First Aiders. Consensus sits within the SSCP Pegasus TOPCO Limited holding structure and is regulated by the Care Quality Commission in England and the Care Inspectorate Wales in Wales, with multiple Outstanding and Good ratings across inspected services.

Commercially, Consensus generates revenue through needs-assessed, individually tailored care packages funded predominantly by local authority commissioners and the NHS; pricing is not publicly disclosed. It differentiates on PWS specialism (40+ years cited expertise, 200+ PWS individuals supported over the past decade), regulatory quality (4 Outstanding PWS homes), and a sustained employer brand evidenced by consecutive Great Place to Work certifications and Best Workplaces rankings across Development, Wellbeing, Women and Healthcare categories. No AI/ML capabilities, public APIs, patents or external funding rounds are disclosed in the available data.

Name

Consensus Support Services

Legal name

Consensus Support Services Ltd

Website

https://consensussupport.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Consensus Support Services is a UK-based private care provider delivering residential, supported living and specialist Prader-Willi Syndrome services to more than 600 adults with learning disabilities, autism and complex needs across 90+ services with 2,000+ colleagues.

Ownership category

akta.pro rank

Product category

Specialist Residential and Supported Living Care

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (623990)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Residential care services
• Supported living services
• Learning disability care
• Prader-willi syndrome care
• Specialist autism care

Headquarters

HQ city

Colchester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Residential Care Services: Providing 24/7 residential care for individuals with learning disabilities, autism, and complex needs in specialist homes across the UK.
2. Supported Living Services: Enabling individuals to live independently with tailored support packages in community settings.
3. Day Services: Day services including facilities like Tandridge Hill Farm providing meaningful activities and skills development.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Consensus Support Services provides 24/7 residential care, supported living, and specialist day services for adults with learning disabilities, autism, and complex needs across more than 90 UK locations. It is also a leading UK provider of specialist care for people with Prader-Willi Syndrome, running 12 dedicated PWS homes supported by an in-house PWS Academy and a Positive Behaviour Support team. Care packages are commissioned primarily by local authorities and NHS bodies through a dedicated Referrals & Partnerships team, with a self-serve service finder for families on the corporate website.

Product overview

Consensus Support Services provides a comprehensive portfolio of care services for individuals with learning disabilities, autism, complex needs, and Prader-Willi Syndrome. The core offerings include Residential Services and Supported Living Services, supplemented by specialist Prader-Willi Syndrome Specialist Services with dedicated PWS Academy education programs. The organization supports colleague development through the Consensus Academy featuring Inspire & Elevate programs and Leadership Academy, while also providing specialist roles including Specialist Behaviour Support Practitioners and Registered Nurses. Wellbeing initiatives include the Mental Health First Aider Programme and The Matchbox innovation platform. Regulatory transparency is maintained through CIW Annual Returns documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Services

Quantifiable outcome

• 4 out of 12 PWS specialist homes achieved Outstanding CQC ratings
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Voyage Care: One of the UK's largest specialist providers of supported living and residential care for adults with learning disabilities, autism, and complex needs. Operates a comparable model of referral-driven local authority placements and serves a directly overlapping customer base.
• Hft (Home Farm Trust): National charity providing support for people with learning disabilities, including residential care, supported living, and day services. Directly comparable in service portfolio, customer segments (LD/autism), and UK local authority commissioning model.
• United Response: UK charity supporting people with learning disabilities, autism, and mental health needs through supported living and residential services. Operates an equivalent referral-based commissioning model with a similar mission-driven positioning.
• Achieve Together: UK specialist provider of residential, supported living, and outreach services for adults with learning disabilities, autism, and complex needs. Directly comparable scale, service mix, and local authority commissioning model.
• Lifeways: One of the UK's largest providers of supported living and residential care for adults with learning disabilities, autism, and complex needs. Operates a comparable service portfolio with referral-driven placements across the UK.
• Mencap: UK charity supporting people with learning disabilities through supported living, residential, and day services. Directly comparable in customer segment, service offering, and local authority commissioning model, though with a stronger advocacy/brand presence.

Broad incumbents

• Priory Group: Large UK private provider of mental health, learning disability, and autism services, including residential care. A broader incumbent that overlaps in LD/autism residential services but operates a much wider portfolio across acute mental health and education.
• Cygnet Health Care: UK provider of mental health, learning disability, and autism services including residential care homes. Overlaps with Consensus in LD/autism residential care but operates more heavily in acute mental health services.
• Elysium Healthcare: UK private provider of mental health, learning disability, and neurological services including residential care. Broader incumbent that overlaps in LD/autism residential care as part of a wider mental health and specialist care portfolio.

Emerging players

• National Autistic Society: UK charity providing specialist autism services including residential care and supported living. Comparable in serving autistic adults with complex needs, but with a narrower autism-only focus and significant advocacy/awareness operations alongside care delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ConsensusLD
• Facebookfacebook.com/ConsensusLD
• LinkedInlinkedin.com/company/consensus-support-services-limited

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Consensus Support Services