ITDZ Berlin

What ITDZ Berlin does

ITDZ Berlin (IT-Dienstleistungszentrum Berlin) is a public law institution (Anstalt öffentlichen Rechts) founded in 1969 and wholly owned by the State of Berlin, operating as the designated central IT service provider for the Berlin state administration under the supervision of the Senatskanzlei Berlin. The organization serves over 100 Berlin state agencies, all 12 district administrations, Berlin Police and Fire Department, and indirectly all 3.8 million Berlin residents through digital citizen services. Its current workforce is approximately 900 employees under CEO Dr. Maria Borelli (Vorständin).

ITDZ Berlin operates the critical digital infrastructure backbone for the Berlin administration, including two high-security data centers, the Berliner Landesnetz (BeLa) fiber-optic network spanning 1,100 km (described as Germany's largest and most powerful city high-speed network), and a 24/7 Cyber Defense Center. The service portfolio spans six modular lines: IT infrastructure (data centers, BeLa, Cyber Defense Center), IT security, standardization (IKT-Arbeitsplatz, BerlinPC), digitalization of administration (Digitale Akte, Digitaler Antrag), citizen services (115 Bürgertelefon handling 1.4 million calls annually, Service-Konto, Termin- und Zeitmanagement, Anliegenmanagement), and cloud services including a state-owned chatbot and low-code platforms. Operational support includes a printing center (Druckzentrum) for official documents and an e-commerce webshop for government procurement.

Revenue is generated through service fees from Berlin administrative bodies under negotiated public service agreements. The IT-Selling department — comprising an online webshop and carrier services (mobile contracts, internet, broadband, WLAN) managing 51,000 mobile contracts — generates approximately one-third of total company revenue, with two-thirds of IT-Selling revenue flowing through the webshop itself. Distribution is exclusively through direct government service agreements and the webshop, with no commercial external sales. Staff compensation follows the TV-L public sector tariff plus an ITDZ-specific supplement (Änderungstarifvertrag). Since 2025, ITDZ has begun extending its 115 citizen hotline service to neighboring Brandenburg, marking its first documented geographic expansion beyond Berlin.

Name

ITDZ Berlin

Legal name

IT-Dienstleistungszentrum Berlin (ITDZ Berlin)

Website

https://itdz-berlin.de

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ITDZ Berlin is the designated central IT service provider and public law institution owned by the State of Berlin, delivering IT infrastructure, digitalization, cybersecurity, cloud, and citizen services (including the 115 hotline) to 100+ Berlin state agencies, 12 districts, and 3.8 million residents.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industry

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Government IT services
• Public sector IT infrastructure
• Data center operations
• IT security services
• Digital administration services

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Services to Berlin Administration: ITDZ Berlin generates revenue by providing IT services to Berlin state and district administrations. The web shop generates one-third of total sales, while carrier services (mobile contracts, internet, broadband, WLAN) generate another portion. The organization operates as a public institution funded through service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

ITDZ Berlin provides centralized IT services for the Berlin state administration, operating two high-security data centers, the 1,100 km Berliner Landesnetz (BeLa) fiber-optic network, a 24/7 Cyber Defense Center, cloud services, and standardized workplace solutions. It also delivers citizen-facing digital services including the 115 government hotline, electronic file and application systems, and an IT retail webshop serving Berlin agencies.

Product overview

ITDZ Berlin is the central IT service provider for the State of Berlin, operating as a public law institution (Anstalt öffentlichen Rechts). The company offers a comprehensive portfolio of IT services organized around core infrastructure (two data centers, Berliner Landesnetz network), IT security (Cyber Defense Center), standardized workplace solutions (IKT-Arbeitsplatz, BerlinPC), digital administration services (Digitale Akte, Digitaler Antrag), citizen services (Bürgertelefon 115, Service-Konto, Terminmanagement), cloud services (with AI chatbot and low-code platforms), and operational services (printing center, web shop). The architecture is modular, with separate service lines for IT infrastructure, IT security, standardization, digitalization of administration, citizen services, and cloud platforms, all unified under the central ITDZ Berlin umbrella.

Differentiator

Problem solved

Functional benefit

Brands

• 115 - Behördennummer: The unified government service hotline providing citizen information and referrals to administrative services.
• Bürgertelefon
• bITDZ & bytes
• Inside ITDZ Berlin

Products and services

• Rechenzentren (Data Centers) Two high-security data centers that efficiently and securely store and manage enormous data volumes for Berlin authorities, with 24/7 operation.
• Berliner Landesnetz (BeLa) The high-speed data highway for communication within the Berlin city administration, connecting all administrations and authorities via a 1,100 km fiber-optic network.
• Cyber Defense Center 24/7 monitoring and protection of Berlin administration IT infrastructure against cyber attacks, part of ITDZ Berlin's IT security services.
• IKT-Arbeitsplatz Standardized IT workplace solutions enabling uniform processes, cross-agency collaboration, and modern citizen service for the Berlin administration.
• BerlinPC Standardized PC product for the Berlin administration, part of ITDZ Berlin's standard workplace offering.
• Digitale Akte Electronic file/digital records system enabling paperless administration as part of the digitization of Berlin administration.
• Digitaler Antrag Digital application service enabling citizens to submit administrative applications electronically to Berlin authorities.
• Bürgertelefon 115 The unified German government service number providing telephone information for Berlin citizens, handling approximately 1.4 million calls annually with 90% first-contact resolution.
• Service-Konto Central access point for Berlin citizens to use administrative services from multiple Berlin administrations through a single account.
• Termin- und Zeitmanagement Appointment management system to reduce waiting times in Berlin offices for citizens and authorities, processing 800,000 appointment requests in 2024.
• Anliegenmanagement (Ordnungsamt Online) Tool for Berlin authorities to quickly and transparently respond to issues reported by citizens (Ordnungsamt Online).
• Druckzentrum Printing center producing official documents including election notifications and building permits for Berlin citizens and authorities.
• Open Source Kompetenzzentrum Advisory service supporting and advising Berlin administration on questions regarding open-source software deployment, acting as the central contact for agencies.
• Webshop (IT-Selling) Online platform where Berlin government customers order hardware, software, and IT services with product-comparison functionality; two-thirds of IT-Selling revenue is generated through the webshop.
• Cloud Services für Berliner Verwaltung Cloud services including a state-owned chatbot and low-code platforms for Berlin authorities to create applications quickly as part of digitization efforts, delivered via the private cloud.

Quantifiable outcome

• 90% of citizen inquiries resolved on first contact through 115 hotline
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

17 partnerships are on record, tiered core and minor.

• IHK BerlincoreOthersIHK Berlin serves as the competent body for vocational training of IT specialists. ITDZ Berlin works with IHK Berlin for examination and certification of apprentices.
• OSZ IMT (Oberstufenzentrum Informationstechnik)coreStrategic or Co-development PartnerOSZ IMT is the responsible vocational school for training IT specialists for system integration. Training follows a 2-week practice, 1-week theory rotation.
• OSZ Wirtschaft (Leopold-Ullstein-Schule)coreStrategic or Co-development PartnerOSZ Wirtschaft is the partner vocational school for Kaufmann/-frau für Digitalisierungsmanagement training with 3-month block instruction rotation.
• HWR BerlincoreStrategic or Co-development PartnerHochschule für Wirtschaft und Recht Berlin (HWR) is the university partner for dual study programs in Business Informatics (Wirtschaftsinformatik) at Campus Friedrichsfelde with 3-month theory/practice rotation.
• TH WildaucoreStrategic or Co-development PartnerTechnische Hochschule Wildau is the university partner for dual study programs in Business Informatics with alternating weekly schedules of study and practice.
• EnterTechnikminorStrategic or Co-development PartnerProgram partner since 2014 offering young women a Technical Year to explore technical careers including IT at ITDZ Berlin for 1-2 areas over 12 months across four companies.
• Erasmus+minorStrategic or Co-development PartnerEuropean program providing opportunities for international internships during training for ITDZ Berlin apprentices.
• Berliner Bäder-BetriebeminorOthersBerlin Bath Operations - partner for training and project collaboration.
• IT-PlanungsratcoreOthersIT Planning Council - strategic partnership for IT planning and coordination in Berlin administration.
• LABO BerlinminorOthersLandesamt für Bürger- und Ordnungsangelegenheiten Berlin - partner for training placements and projects.
• Senatsverwaltung für InnerescoreOthersSenate Department for the Interior - key partner for IT services and training programs.
• Polizei BerlinminorOthersBerlin Police - partner for training and IT service projects.
• Feuerwehr BerlinminorOthersBerlin Fire Department - partner for training and emergency IT systems projects.
• Senatsverwaltung für Integration, Arbeit und SozialesminorOthersSenate Department for Integration, Labor and Social Affairs - partner for IT training and services.
• Senatsverwaltung für Bildung, Jugend und FamilieminorOthersSenate Department for Education, Youth and Family - partner for training programs.
• Bezirksamt Charlottenburg-WilmersdorfminorOthersDistrict office partner for training and project collaboration.
• Tsambikakis & Partner RechtsanwälteminorImplementation/ SI/ Consulting PartnerLaw firm commissioned to operate whistleblower protection reporting channels for ITDZ Berlin, ensuring confidentiality and anonymity of whistleblowers.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• KDLZ (Kommunale Datenverarbeitung Leipzig): Municipal data center and IT services provider serving the city of Leipzig and surrounding Saxon municipalities. Provides IT infrastructure and e-government services comparable to ITDZ Berlin's role within Berlin's administration.
• IT.NRW (Landesbetrieb Information und Technik Nordrhein-Westfalen): State IT provider for North Rhine-Westphalia, Germany's largest state, offering statistical, IT, and e-government services. Comparable in mandate and scale to ITDZ Berlin, though operating at the state rather than municipal level.
• AKDB (Anstalt für Kommunale Datenverarbeitung in Bayern): Bavaria's municipal IT service provider offering data center, e-government, payroll, and citizen portal services to Bavarian municipalities. Closely comparable in mandate, service portfolio, and public-law institutional structure to ITDZ Berlin.
• KIVBF (Kommunale Informationsverarbeitung Baden-Franken): Municipal IT service provider for cities and counties in Baden-Württemberg and parts of Franconia, offering data center, network, and e-government services. Functionally aligned with ITDZ Berlin's municipal-IT-services-for-government mandate.
• Dataport: Public-sector IT service provider for the northern German states (Schleswig-Holstein, Hamburg, Bremen, Saxony-Anhalt). Operates under the same Anstalt öffentlichen Rechts model as ITDZ Berlin, providing data centers, network, and e-government services to government agencies — making it the closest functional and structural analog.
• KISA (Kommunale Informationsverarbeitung Sachsen): Saxon municipal IT service provider offering data center, network, and administration services to Saxon cities and districts. Matches ITDZ Berlin's role of providing shared IT services to local government entities in a defined region.

Others

• BSI (Bundesamt für Sicherheit in der Informationstechnik): Germany's federal cybersecurity regulator and ITDZ's certifying body for IT security. Not a direct competitor but the governing authority that defines the compliance bar ITDZ must meet — and whose standards drive ITDZ's Cyber Defense Center workload.

Broad incumbents

• BWI GmbH: Federal German Bundeswehr IT service provider, wholly owned by the German government. Operates large-scale IT infrastructure for the German armed forces and is a structural analog to ITDZ Berlin as a state-owned IT services provider — though focused on defense rather than municipal administration.
• Arvato Systems: Bertelsmann-owned IT services arm serving public-sector and enterprise clients with cloud, data center, and digitalization services. Competes for government IT contracts in Germany and provides comparable infrastructure and citizen-service solutions.
• T-Systems: Deutsche Telekom's enterprise and public-sector IT subsidiary. Provides large-scale data center, cloud, and managed IT services to German government agencies, including the Berlin administration. Acts as a broad incumbent that competes for the same public-sector IT contracts that ITDZ Berlin holds via its captive mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/itdzberlin
• Instagraminstagram.com/itdzberlin
• Xx.com/itdzberlin
• Facebookfacebook.com/itdzberlin

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITDZ Berlin