Beyond Feedback
- Company typePrivate
- Founded2011
- HeadquartersCave Creek, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Beyond Feedback does
Beyond Feedback, LLC is a Scottsdale, Arizona-based provider of voice-of-the-customer and voice-of-the-employee survey solutions, founded in 2011 and operating with a team of 11-50. The company delivers six core survey programs organized into two categories: Customer Surveys (New Customer, Customer Experience, Lost Customer) and Workforce Surveys (Employee New Hire, Employee Engagement, Employee Exit). The underlying platform supports multi-channel deployment via paper, phone interviews, text message, kiosk/workstation, QR code, and email, with results delivered through a real-time online reporting dashboard, executive summaries, and an action-alert system that notifies clients when responses require immediate intervention.
The business is structured around customized, expert-driven program design rather than self-serve software. Beyond Feedback co-designs survey instruments, deployment methods, and reporting levels with each client, draws on a pre-built question library and national benchmarking data, and offers a service guarantee (actionable insights or the work is redone at no charge). Revenue is generated through subscription-style, custom-priced annual programs sold primarily to enterprise and government buyers across Manufacturing, Education, Government, and Retail verticals. The company cites a 97% client retention rate, multi-year client partnerships, and a vision to capture 35 million voices by 2035, while remaining a privately-held LLC with no disclosed external funding, partnerships, or AI/ML capabilities.
Go-to-market is sales-led and relationship-driven, supported by a SHRM vendor directory listing, a LinkedIn presence, website contact/demo forms, and a client login portal for ongoing dashboard access. Leadership consists of two Managing Partners (George Taylor as President and Michelle Taylor), supported by a Director of Phone Interview Operations and a Director of Training & Database Operations. The company is U.S.-EU and U.S.-Swiss Safe Harbor certified, indicating data privacy posture relevant to multinational clients.
Beyond Feedback firmographics
Firmographics- Name
- Beyond Feedback
- Legal name
- Beyond Feedback, LLC
- Website
- https://beyondfeedback.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Beyond Feedback industry classification
Industry- Product category
- Customer Experience and Employee Feedback Research Services
- NAICS
- Marketing Research and Public Opinion Polling (541910), Management Consulting Services (54161)
- SIC
- Services-Management Services (8741), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
- akta.pro secondary industry
- Survey, Panel & Fieldwork Services (BPAHALAJ)
Keywords
Where Beyond Feedback is headquartered
LocationHeadquarters
- HQ city
- Cave Creek
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Beyond Feedback business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Custom Survey Programs: Beyond Feedback designs and administers customized customer and employee survey programs. The company works with clients to create personalized programs with customizable questions, deployment methods, and reporting levels. Services span the entire survey lifecycle including program design, deployment, analysis, and executive presentations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom Employee Survey Programs |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Beyond Feedback product offering
Product offeringCore offering
Beyond Feedback designs and implements voice-of-the-customer and voice-of-the-employee programs for businesses, deploying customized surveys across multiple channels (paper, phone, text, kiosk, QR code, and email). The firm runs six core programs covering new customer feedback, customer experience, lost customer feedback, employee new hire, employee engagement, and employee exit, supported by dedicated phone interview, training, and database operations teams.
Product overview
Beyond Feedback offers a unified survey platform consisting of six core survey programs organized into two main categories: Customer Surveys (New Customer, Customer Experience, and Lost Customer programs) and Workforce Surveys (Employee New Hire, Employee Engagement, and Employee Exit programs). All programs are customizable and supported by expert teams. The company delivers surveys through multiple deployment channels including phone, email, text, QR codes, paper, and kiosk methods. The platform includes online reporting dashboards and offline reporting capabilities with real-time results, trend analysis, and executive summaries. Customization options include customizable questions, deployment methods, and reporting levels tailored to each client's size and business needs.
Differentiator
Problem solved
Functional benefit
Products and services
- New Customer Feedback Program
Quantifiable outcome
- 97% client retention rate
- +2 more outcomes
Companies that use Beyond Feedback
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles1 record
Beyond Feedback technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Beyond Feedback partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
Beyond Feedback competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Beyond Feedback social profiles
Digital presenceBeyond Feedback financial estimates
Financial estimateRevenue estimate
Valuation estimate
Beyond Feedback leadership team
Management profileNumber of profiles
Profiles4 records
Beyond Feedback funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Beyond Feedback M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Beyond Feedback
What does Beyond Feedback do?
Beyond Feedback designs and implements voice-of-the-customer and voice-of-the-employee programs for businesses, deploying customized surveys across multiple channels (paper, phone, text, kiosk, QR code, and email). The firm runs six core programs covering new customer feedback, customer experience, lost customer feedback, employee new hire, employee engagement, and employee exit, supported by dedicated phone interview, training, and database operations teams.
Is Beyond Feedback a public or private company?
Beyond Feedback is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Beyond Feedback founded?
Beyond Feedback was founded in 2011. It employs 11 to 50 people.
Where is Beyond Feedback based?
Beyond Feedback is headquartered in Cave Creek, United States, in the North America region.
How does Beyond Feedback make money?
One revenue line is on record: custom Survey Programs.
Does Beyond Feedback have an API?
No public API is recorded for Beyond Feedback.
What industry is Beyond Feedback in?
Beyond Feedback's product category is Customer Experience and Employee Feedback Research Services. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations, with a secondary code of BPAHALAJ, Survey, Panel & Fieldwork Services. Its NAICS code is 541910 and its SIC code is 8741.