What LOTTE INNOVATE does

Lotte Innovate Co., Ltd. (KOSDAQ: 286940) is the consolidated IT services and digital transformation subsidiary of Lotte Group, headquartered in Seoul's Gasan Digital Complex with approximately 2,900 employees across South Korea, Vietnam, and Indonesia. Founded in 1996 and rebranded from Lotte Information & Communication in 2024, the company is organized across four business divisions: Platform Service (DT consulting, smart factory, smart logistics, smart retail, smart building, healthcare, smart business), New Business (EV charging, autonomous shuttles, metaverse, fandom platform, smart farm, life platform), Platform Infrastructure (AI, big data, cloud, data centers, security), and Global (Vietnam and Indonesia operations).

The technology stack centers on Aimember, an enterprise generative AI platform with proprietary modules for Chat, Language, Image (integrated with DALL-E 3, Leonardo, FLUX), Voice AI (proprietary STT/TTS supporting 14 speakers and 20 voice options), and AI Assistant for knowledge retrieval. Aimember is complemented by SMARTLLION (big data and AI platform), L.Cloud (private/public/hybrid cloud), AiNSWER AICC (contact-center AI), and Infidea Studio (GPU resource allocation for AI development). The platform is integrated with major external foundation models (ChatGPT, Claude, Gemini) via a security-governed wrapper layer. Physical AI capabilities include MUVU Level 4 autonomous shuttles (~100,000 km accumulated operation), DOOROOEYE thermal/security robots, Roy humanoid robots using Vision-Language-Action models via Mobilint NPUs, and the Caliverse Web 3.0 metaverse platform. Four Korean data centers (Seoul, Daejeon DR, Yongin) provide managed infrastructure with ISO 27001, 20000, 50001, ISMS, and ISO/IEC 42001 AI management certifications.

Revenue is generated through multi-stream contracts: enterprise IT services and system integration (largely Lotte Group captive plus major Korean corporates and government), platform/SaaS subscriptions (Aimember, SMARTLLION, L.Cloud), data center colocation and managed services (4 sites, 150 km DR separation), EV charging infrastructure sales and maintenance (EVSIS, 43,000+ units cumulative), and global offshoring via Vietnam-based GLOTOSS (~40% cost reduction claim vs. domestic). Go-to-market combines direct enterprise field sales, technology partner channels (IBM, Oracle, Microsoft, AWS, Google Cloud), and direct consumer touchpoints at EV charging retail locations. Disclosed 2024 revenue is approximately KRW 1.2 trillion (~$810M USD).

Name

LOTTE INNOVATE

Legal name

LOTTE INNOVATE Co., Ltd. (롯데이노베이트 주식회사)

Website

https://lotteinnovate.com

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

Lotte Innovate is the AI and IT services arm of South Korea's Lotte Group, providing generative AI, big data, cloud, smart factory, healthcare, EV charging, autonomous shuttles, and humanoid robotics platforms for Korean enterprises, government, and Lotte Group affiliates.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Data & Analytics Operations Outsourcing (DataOps / MLOps) (BPAEAMAH), Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Enterprise IT services
• Digital transformation consulting
• Cloud infrastructure services
• EV charging infrastructure
• AI platform solutions

Headquarters

HQ city

Seoul

HQ country

South Korea

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. IT Services & System Integration: Core business providing digital transformation consulting, system integration, and IT outsourcing services to enterprises and government clients. Revenue generated through project-based engagements and managed services contracts.
2. Platform & Software Services: Subscription-based access to proprietary platforms including Aimember AI, SMARTLLION big data, L.Cloud, and various SaaS solutions. Recurring revenue model with enterprise licensing.
3. Cloud Infrastructure Services: Data center operations with colocation, managed services, and cloud solutions. Revenue from facility rental and managed IT services.
4. EV Charging Infrastructure: EVSIS electric vehicle charging station deployment and operation, hardware sales, and maintenance services.
5. Global Offshoring Services: Offshore IT development and operations services through Vietnam subsidiary, providing cost-effective development services to Korean enterprises.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

LOTTE INNOVATE is a Korean IT services company that delivers end-to-end digital transformation services to enterprises, spanning AI platforms, cloud infrastructure, big data analytics, smart factory/logistics/retail solutions, system integration, and EV charging infrastructure. The company develops proprietary platforms (Aimember AI, SMARTLLION big data, L.Cloud) and operates four data centers while also running consumer-facing platforms such as the Caliverse metaverse, Butteryum creator marketplace, and Kottonseed fandom platform. It is a publicly listed subsidiary of Lotte Group (KOSDAQ: 286940), headquartered in Seoul with approximately 2,900 employees.

Product overview

Lotte Innovate is a comprehensive IT services company organized around four business divisions: Platform & Service, New Business, Platform Infrastructure, and Global. The Platform & Service division encompasses DT consulting (INWAYIN), smart factory (DAS/SCADA, MES, RTDB, factory automation, smart safety, PLM), smart logistics (LOGIDIO WMS/TMS), smart retail (Aimember Retail, Veny robots), smart building (IBS, smart parking, smart office, home IoT, facility management), healthcare (L.Hospital EMR, L.CTMS), and smart business (RPA, SaaS, global offshoring via GLOTOSS). The AI Portfolio centers on the Aimember platform (Chat, Language, Image, Voice, Assistant, API) as the core generative AI engine, supplemented by AiNSWER AICC for contact centers and SMARTLLION for big data analytics. New Business includes MUVU autonomous shuttles, EVSIS EV charging, Caliverse metaverse, Kottonseed fandom platform, Butteryum food creator matching, DOOROOEYE security robots, Roy humanoid robot, and the Urban Green Farm smart farm. Platform Infrastructure covers L.Cloud private/public cloud, CSB brokerage, four data centers (Seoul, Daejeon, Yongin), big data (SMARTLLION), and security solutions (SecuFy). Global operations span Vietnam (Ho Chi Minh, Hanoi) and Indonesia (Jakarta). Products connect through shared platforms like Infidea Studio for AI development and API integrations with external AI models (ChatGPT, Claude, Gemini, DALL-E, Leonardo, FLUX) and cloud infrastructure (AWS Amazon Bedrock).

Differentiator

Problem solved

Functional benefit

Brands

• EVSIS (이브이시스): Electric vehicle charging platform and infrastructure services including AC, DC, and HPC chargers with nationwide maintenance network
• Caliverse (칼리버스)
• AI Member (아이멤버)
• SMARTLLION (스마트리온)
• MUVU
• Kottonseed (코튼시드)
• Butteryum (버터얌)
• GLOTOSS
• RPAZ
• DOOROOEYE (두루아이)

Products and services

• Aimember Enterprise AI Platform Generative AI platform offering enterprise chatbots (Aimember Chat), language/document AI (Aimember Language), image AI (Aimember Image), voice AI (Aimember Voice), an AI assistant (A:), an AI agent builder, and a security governance module (SafeM). Designed for enterprises seeking to deploy private generative AI with governance controls.
• AiNSWER AICC (AI Contact Center) Cloud-based AI contact center platform providing conversational AI, voice/consultation analytics, and intelligent customer routing for enterprise customer service operations.
• SMARTLLION Big Data Platform Big data analytics and consulting platform built on extensive B2C experience data, offering advanced analytics, data consulting, and AI-driven insights for enterprise decision-making.
• L.Cloud Managed cloud infrastructure platform providing cloud service brokerage (CSB), migration, consulting, and operations services to help enterprises move workloads to public and private cloud environments.
• Data Center Services Colocation and managed data center services operating four facilities (Magok Sangam, Sangam IT Tower, Gwangmyeong, and an AI-dedicated center) with private cloud and geo-redundant disaster recovery capabilities.
• INWAYIN Digital Transformation Consulting Methodology-driven digital transformation consulting service for enterprises, covering strategy, business model redesign, and implementation planning across retail, manufacturing, and finance.
• Smart Factory Platform Smart manufacturing platform integrating MES, AI-based vision inspection (e.g., V-Lens for printed circuit boards), and production optimization for discrete and process manufacturers.
• LOGIDIO Smart Logistics Integrated smart logistics platform combining transportation management, warehouse management, dispatch optimization, and last-mile delivery for logistics-intensive enterprises.
• Smart Retail Platform Retail technology offerings spanning AI unmanned stores, smart store operations (Aimember Retail), and service robots (Veny) for offline retailers and franchise operators.
• IBS Smart Building Solution Intelligent Building Solution (IBS) combining IBMS, energy management, and automated control for commercial and mixed-use facilities.
• L.Hospital Healthcare Platform Hospital information system with AI-driven medical imaging, clinical decision support, and workflow automation for hospitals and clinics.
• L.CTMS Clinical Trial Management
• RPAZ (Robotic Process Automation) RPA platform automating repetitive back-office tasks across finance, HR, procurement, and IT operations for enterprise customers.
• EVSIS EV Charging Infrastructure End-to-end electric vehicle charging platform including charging hardware (slow/fast/ultra-fast chargers), a charging operations software platform, and EV charging operating services, supported by 19 patents.
• MUVU Autonomous Shuttle Level 4 autonomous driving shuttle service using self-developed AI and vehicle control, currently operating as a robotaxi/paid shuttle in Pangyo Zero City.
• Caliverse Metaverse Platform Metaverse platform providing virtual spaces, virtual commerce, and content experiences for consumer brands and entertainment operators.
• DOOROOEYE Security Robot Autonomous patrolling security robot providing 24/7 surveillance, anomaly detection, and reporting for facilities such as data centers, warehouses, and corporate campuses.
• Kottonseed Fandom Platform Fandom engagement platform for entertainment IP holders, artists, and brand operators to launch subscription-based fan communities, membership content, and merchandise services.
• Butteryum Food Creator Platform Marketplace platform matching food content creators with brand marketers and food service operators for collaboration campaigns and content marketing.
• GLOTOSS Global Offshoring Services Offshore IT development and BPO services delivered from delivery centers in Vietnam and Indonesia, covering software development, application maintenance, and back-office operations for Korean enterprises.
• Smart Mobility Solutions (Hi-Pass / AFC / C-ITS / Railway) Suite of transportation technology solutions including Hi-Pass multi-lane free-flow tolling, Automatic Fare Collection (AFC), Cooperative Intelligent Transport Systems (C-ITS), and railway signaling systems for road and rail operators and public agencies.

Quantifiable outcome

• 43,000+ EV chargers sold (2023 cumulative)
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability17 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Daewoo E&C (대우건설)coreStrategic or Co-development Partner · 1 June 2026Collaboration on site-specific AI translator for construction sites, supporting 180 languages with real-time voice processing and construction terminology dictionary. Deployed at Sewoon 633 and Gwacheon G-TOWN project sites to improve communication and safety for foreign workers.
• MobilintcoreTechnology or Integration · 6 April 2026Partnership for applying NPU (Neural Processing Unit) technology to production processes, focusing on humanoid robots and Physical AI using Vision-Language-Action (VLA) integrated models. Solutions will be deployed across Lotte Group facilities including manufacturing, retail, and logistics centers.
• DeepXcoreTechnology or Integration · 2 February 2026Collaboration for mass production of AI semiconductors transitioning from performance verification to field application. Focus on deploying DeepX NPUs in traffic infrastructure (AI edge cameras) and retail stores (smart CCTV), with expansion planned into manufacturing, robotics, smart factories, and safety monitoring.
• AWS (Amazon Web Services)coreTechnology or Integration · 18 December 2025Lotte Department Store AI chatbot 'Dustin' developed using AWS Amazon Bedrock, integrated into the Lotte Department Store App.
• Hyundai Motor Group (현대자동차)coreStrategic or Co-development Partner · 1 January 2024EVSIS partnership with Hyundai Blue Members for EV charging, allowing members to use Blue Points for EVSIS charging payments.
• IBM KoreaminorChannel Partner/ Reseller/ DistributorTechnology partnership for enterprise solutions.
• Oracle KoreaminorChannel Partner/ Reseller/ DistributorTechnology partnership for enterprise solutions.
• Microsoft KoreaminorChannel Partner/ Reseller/ DistributorTechnology partnership for enterprise solutions.
• AWS KoreaminorChannel Partner/ Reseller/ DistributorCloud technology partnership.
• Google Cloud KoreaminorChannel Partner/ Reseller/ DistributorCloud technology partnership.
• Innoson (이노션)minorStrategic or Co-development PartnerPartnership for EV charging platform business cooperation (2023).

Scale indicators11 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• LG CNS: LG Group's IT services and consulting subsidiary — most direct analogue to Lotte Innovate. Both are conglomerate-affiliated IT services / system integrators with cloud, AI, smart factory, and digital transformation offerings targeting group affiliates and external enterprises in Korea. Business model, customer mix, and revenue structure are closely aligned.
• Samsung SDS: Samsung Group's IT services arm offering cloud (Samsung Cloud Platform), AI, blockchain (Nexledger), logistics, and enterprise system integration. Directly comparable in scope and structure: a conglomerate-affiliated SI delivering digital transformation to its parent and external Korean/global enterprises.
• CJ OliveNetworks: CJ Group's IT services subsidiary providing ERP, cloud, data, AI, and digital transformation services. Same conglomerate-affiliated SI archetype as Lotte Innovate, with overlapping enterprise solutions and similar Korean enterprise customer base.
• Hyundai Autoever: Hyundai Motor Group's IT services arm providing mobility software, autonomous driving solutions, and enterprise systems. Directly comparable in the autonomous driving shuttle / smart mobility vertical where Lotte Innovate competes with MUVU.

Broad incumbents

• SK C&C: SK Group's IT services and solutions subsidiary, with cloud, AI, ERP, and large-scale SI capabilities. A broader incumbent in the Korean conglomerate-affiliated IT services segment — overlapping with Lotte Innovate on systems integration and digital transformation, though larger and more diversified.
• NHN Corporation: Korean IT conglomerate offering cloud (NHN Cloud), payment, cybersecurity, and enterprise platforms. Operates in similar Korean enterprise and government segments with overlapping cloud and digital transformation offerings, but is a broader technology holding rather than a single conglomerate's IT arm.
• Naver Cloud: Korea's largest domestic cloud provider and a leading enterprise AI platform (HyperClova X). Direct head-to-head competitor for AI and cloud workloads that Lotte Innovate targets with Aimember and L.Cloud, but with much larger cloud market share.
• Kakao Enterprise: Kakao Group's B2B AI and cloud services subsidiary offering KoGPT, Canary speech models, and enterprise AI solutions. A direct Korean enterprise AI platform competitor to Aimember, with stronger consumer data adjacency via Kakao.

Emerging players

• Douzone: Korean enterprise software vendor specializing in ERP (Smart A), groupware, and cloud platforms. Comparable as a Korean mid-market SI/cloud software vendor addressing similar SME and enterprise digitalization pain points, though more product-led and less conglomerate-affiliated than Lotte Innovate.
• Hancom Group: Korean office productivity and AI software company (Hancom Office, Hancom AI). Adjacent competitor in Korean enterprise AI / document automation, with a smaller pure-software focus and increasingly overlapping AI-for-business offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@lotteinnovate.official
• Instagraminstagram.com/lotte_innovate_official
• Facebookfacebook.com/lotteinnovatevn
• LinkedInlinkedin.com/company/lotteinnovateindonesia

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LOTTE INNOVATE