Shields Business Solutions

What Shields Business Solutions does

Shields Business Solutions is a privately held, Moorestown, New Jersey-based provider of integrated ATM/ITM/TCR (Automated Teller Machine, Interactive Teller Machine, Teller Cash Recycler) and cash management services for the Mid-Atlantic region. Founded in 1970, the company self-identifies as the nation's first provider of both ATM Service and Cash Replenishment under a single contract and describes itself as the largest independent Cash-In-Transit (CIT) provider in the tri-state area (NJ/DE/PA/NY), reporting a 99% on-time cash delivery rate. Its customer base spans community and regional banks, credit unions, retail operators (grocery and convenience), healthcare providers, and government entities, with multi-year relationships at accounts such as WSFS Bank (since 2001), Fiserv (19+ years), American Heritage Federal Credit Union, and Phoenixville Federal Bank & Trust.

The company's product and service portfolio combines hardware sales (new and refurbished ATMs/ITMs, TCRs from ATEC, ASYS currency counters, smart safes, ATM surrounds and kiosks) with recurring managed services (ATM/ITM first- and second-line support, remote diagnostics via RemoteView, professional services, cleaning), armored CIT and vault operations, smart safe program management with cloud-based deposit reporting, and a branch transformation practice that includes consulting, ITM and teller-pod design, and furniture. The underlying technology stack is anchored by a 25-year NCR Channel Partner relationship and the NCR Activate Enterprise software platform, with Middleware integration for Teller Cash Recyclers and an Endpoint Security suite spanning BIOS hardening, RemoteView Patch Management, hard drive encryption, and TLS 1.2 communications. The company operates a showroom in Moorestown for live branch-transformation demonstrations and has an operations facility in Harrisburg, Pennsylvania, opened in January 2026, to extend coverage into central Pennsylvania.

Revenue is generated through hardware sales (one-time equipment revenue), managed services contracts (recurring monitoring, maintenance, and support fees), CIT professional services (route-based cash replenishment and armored transport), and subscription/recurring smart safe programs. Pricing is quote-based and not publicly disclosed, customized to fleet size and institution needs. Go-to-market is enterprise field sales with named account representatives (e.g., John McKinley, Mark McGrath) supplemented by the showroom channel and a 25-year NCR co-sell relationship. The company has 101-250 employees, remains privately held with no disclosed parent or institutional investor, and most recently expanded leadership with the September 2023 appointment of former NCR banking-division executive Kathleen Amadio as Executive Vice President of Sales.

Name

Shields Business Solutions

Legal name

Shields Business Solutions

Website

https://shieldsbusinesssolutions.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Shields Business Solutions provides integrated ATM/ITM/TCR sales, managed services, cash-in-transit, smart safe, and branch transformation solutions for banks, credit unions, retailers, healthcare, and government customers across the Mid-Atlantic region (NJ/PA/NY/DE).

Ownership category

akta.pro rank

Product category

ATM and Cash Management Services

NAICS

Armored Car Services (561613), Investigation, Guard, and Armored Car Services (56161), Security Guards and Patrol Services (561612)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Banknote & Cash-in-Transit (CIT) Services (BPAKAIAA)

akta.pro secondary industries

CIT Route Risk Management, Tracking & Control Room Services (BPAKAIAK), Secure Storage, Vault Rental & Safe Custody (Non-Bank) (BPAKAIAJ), CIT Equipment & Consumables (Cash Boxes, Seals, Smart Safes) (BPAKAIAL), Payments Operations (ACH/Wire/RTGS, SWIFT, SEPA, Checks) (FSABALAB)

Keywords

• ATM managed services
• Cash-in-transit services
• Branch transformation
• ATM equipment sales
• Smart safe solutions

Headquarters

HQ city

Moorestown

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ATM/ITM/TCR Equipment Sales: Sale of ATMs, Interactive Teller Machines (ITMs), Teller Cash Recyclers (TCRs), currency counters, smart safes, ATM surrounds and kiosks
2. ATM/ITM Managed Services: Ongoing maintenance, monitoring, first-line and second-line service, professional services, cleaning, and outsourced ATM management for financial institutions
3. Cash-in-Transit Services: Armored car services including ATM cash replenishment, vault services, coin pickup and processing, cash deposit pickup, and change orders
4. Branch Transformation Services: Consulting, planning, branch design, furniture, and implementation services for bank branch modernization
5. Smart Safe Programs: Sales and management of smart safe programs for businesses and banks, including deposit management and cash logistics

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Shields Business Solutions provides integrated ATM and ITM sales, service, and managed services combined with armored Cash-In-Transit (CIT) operations for financial institutions and cash-intensive businesses in the Mid-Atlantic region. The company was the nation's first provider of both ATM Service and Cash Replenishment as a single solution and complements these core offerings with Branch Transformation consulting, Smart Safe programs, Teller Cash Recyclers, and currency counter equipment. Solutions are delivered through direct field sales, regional operations facilities, a 25-year NCR Channel Partner relationship, and a showroom for live demonstrations.

Product overview

Shields Business Solutions is a comprehensive ATM/ITM and cash management solutions provider operating in the Mid-Atlantic region (NJ/PA/DE/NY). The company offers an integrated portfolio combining hardware sales (ATMs, ITMs, TCRs, Currency Counters, Smart Safes, ATM Surrounds) with managed services (ATM/ITM Managed Services, Cash Replenishment, Cash in Transit, Branch Transformation). The core offering centers on ATM/ITM sales and service combined with cash-in-transit services as a single integrated solution. The company was the nation's first provider of both ATM Service and Cash Replenishment as a single solution. Additional offerings include endpoint security solutions and ATM as a Service (full outsourcing). The company partners with NCR (55+ years as NCR Channel Partner) and offers products including ASYS currency counters and various smart safe programs.

Differentiator

Problem solved

Functional benefit

Products and services

• ATM/ITM (Automated Teller Machine/Interactive Teller Machine) Sales, installation, refurbishment, and service of ATMs and Interactive Teller Machines for financial institutions. ITMs enable video teller functionality for face-to-face banking transactions.
• ASYS AL-Series Currency Counter/Discriminator High-speed currency counting and counterfeit detection equipment featuring infrared and magnetic detection systems for bill authentication and denomination verification across all denominations.
• Smart Safe Cloud-connected secure cash storage devices with automated deposit verification and real-time reporting. Enables businesses to deposit cash at the point of sale with real-time visibility into cash activity and integration with cash logistics.
• Teller Cash Recycler (TCR) Automated cash processing equipment for teller stations providing bill authentication, fraud detection, real-time cash inventory tracking with vault-like security. Integrates with TCR middleware for core banking system communication.
• ATM Cash Replenishment Professional ATM cash loading and replenishment services performed by trained armed guards on established routes, delivering 99% on-time completion rates.
• ATM Installation Professional ATM and ITM installation services including site preparation, equipment setup, configuration, and integration with banking systems.
• ATM/ITM Managed Services Comprehensive outsourced management of ATM and ITM fleets including monitoring, maintenance, first and second line support, professional services, cleaning, and remote diagnostics.
• Branch Transformation Consulting, planning, and implementation services for modernizing bank branches including ITMs, TCRs, teller pods, teller lines, branch design, and furniture. Demonstrations available in the Moorestown showroom.
• Cash in Transit (CIT) Armored cash transportation services including vault services, coin pickup and processing, ATM replenishment, and secure cash logistics with 99% on-time delivery rate and armed guards.
• Cash Management Integrated cash handling solutions combining smart safe programs, cash logistics, armored pickup, and deposit management with cloud-based real-time reporting across locations.
• ATM as a Service Full outsourcing solution for ATM management including sourcing, distribution, installation, operations, maintenance, security, and compliance.

Quantifiable outcome

• 99% on-time cash deliveries
• +4 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

One partnership is on record.

• NCRcoreTechnology or Integration25-year partnership as NCR Channel Partner. NCR is a leading ATM technology provider and Shields has ongoing access to NCR Activate Enterprise software, core-connected solutions, and the latest ATM/ITM technologies. This partnership enables Shields to offer cutting-edge self-service banking technology with automated transaction capabilities.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Loomis US: Large US CIT and ATM services operator with national route density, serving the same bank and retail cash-handling customers as Shields and capable of bidding on Mid-Atlantic accounts.
• Brink's: Global leader in cash-in-transit and ATM managed services, operating a national US armored fleet and competing head-to-head with Shields in the Mid-Atlantic on bank, retail, and ATM replenishment contracts.
• GardaWorld Cash Logistics: North American cash logistics and ATM services arm of GardaWorld, operating armored routes and ATM managed services that directly overlap Shields' CIT, ATM replenishment, and cash management offerings.

Direct peers

• Dunbar Armored (now part of Brink's): US armored car and ATM services company (rebranded under Brink's) historically focused on regional bank and retail cash handling — the same SMB/community-bank segment Shields serves in the Mid-Atlantic.
• Loomis (Smart Safe / Tellersuite) — referenced for branch cash automation: Branch cash automation (TCRs, smart safes) and managed teller cash solutions that directly overlap Shields' Smart Safe, TCR, and cash management products for the same bank customers.

Regional players

• TransNational Security Group: US armored car and security services operator focused on community banks and credit unions, with overlapping service offerings to Shields in the Mid-Atlantic and Mid-South.
• Fiserv (CASHplus / ATM managed services): Large fintech serving banks with ATM management, cash logistics, and device services — listed as a 19+ year Shields customer but also a potential competitor for managed ATM services at large US banks.
• Capital Armored Transport: Mid-Atlantic armored car and cash-handling services provider offering CIT and ATM replenishment across the same tri-state region where Shields operates.

Emerging players

• NCR Atleos: ATM manufacturer and managed-services spin-out of NCR, currently Shields' core technology partner and a potential competitive threat if NCR expands direct managed-services delivery into the Mid-Atlantic.

Others

• ATM Industry Association members / regional ATM operators: Industry association representing regional and national independent ATM deployers and service providers — directly comparable independent operators competing for community-bank ATM/ITM fleet contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/shields-business-solutions-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shields Business Solutions