FIA Technology Services

What FIA Technology Services does

FIA Technology Services Private Limited (doing business as FIA Global) is a Gurugram-headquartered financial inclusion platform founded in 2012 that delivers last-mile banking and digital financial services to underserved populations across South Asia. The company operates a hybrid model combining a physical network of 45,000+ Business Correspondent (BC) and Neo-Banking agent outlets with AI-enabled technology platforms, serving 100 million+ customers across 93% of India, 90% of Nepal, and 5% of Bangladesh. Its core technology stack includes the Agent Hub platform for managing agents and processing transactions, AEPS (Aadhaar Enabled Payment System) and biometric authentication integrations with UIDAI, the FinHub bill payment platform, and the FinVesta SEBI-compliant mutual fund investment platform. The company distributes banking hardware (micro ATMs, biometric scanners, printers) as an official distributor for Mantra, Evolute, and IDEMIA brands across Tier 3-4 markets.

FIA generates revenue through multiple streams: (1) transaction commissions on AEPS, bill payments, recharges, insurance enrollments, and government scheme subscriptions processed via its agent network; (2) hardware distribution margins on banking devices; (3) one-time agent onboarding/enrollment fees; (4) FINVESTA platform fees on mutual fund transactions; and (5) AI solutions and consulting revenue from enterprise clients. The company maintains 25+ banking alliances with major Public Sector Banks (SBI, Bank of Baroda, PNB, Union Bank, etc.) and regional rural banks that provide regulatory cover and product access, while FIA contributes the agent network and technology layer. Its 300+ direct employees are supplemented by 30,000+ jobs reportedly created across the agent ecosystem. FIA has increasingly built out an enterprise AI Solutions portfolio spanning NLP, computer vision, conversational AI, predictive analytics, fraud detection, and generative AI consulting targeted at BFSI and other sectors, alongside an AI Learning Zone offering data and AI bootcamps — representing a diversification beyond its traditional BC agent business.

The company's go-to-market is predominantly indirect/channel-based: it recruits and trains self-employed BC agents (earning Rs 5,000–Rs 3,00,000 per month) and Neo-Banking agents through dedicated registration portals and 18 branch offices, while also selling hardware through B2B and B2C reseller channels to banks, NBFCs, fintechs, and other BC networks. End customers are segmented across unbanked individuals, credit-constrained populations, micro/nano enterprises, women, elderly, minorities, subsistence farmers, and Nepali migrant laborers — segments that mainstream banking has historically under-served. FIA's leadership team is led by Founder/CEO Seema Prem and includes executives overseeing growth, channel infrastructure, brand, technology, operations, and people functions.

Name

FIA Technology Services

Legal name

FIA Technology Services Private Limited

Website

https://fiaglobal.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

FIA Technology Services (FIA Global) is a Gurugram-based financial inclusion platform operating 45,000+ Business Correspondent and Neo-Banking agent outlets across India, Nepal, and Bangladesh, serving 100 million+ underserved customers with banking, bill payment, mutual fund, and AI-enabled digital financial services.

Ownership category

akta.pro rank

Product category

Financial Inclusion Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)

SIC

Miscellaneous Business Credit Institution (6159)

akta.pro primary industry

Digital Payments & Money Movement (ACH/SEPA/FPS, Bill Pay, P2P) (FSAGAAAF)

akta.pro secondary industries

Payouts, Disbursements & Mass Payments Infrastructure (FSAGABAN), Alternative Payment Methods (APM) Enablement (Wallets, A2A, Local Rails) (FSAGABAJ), Fintech & Payments Partner / ISO Referral Networks (FSAEAMAK)

Keywords

• Business correspondent banking
• Financial inclusion services
• Agent banking platform
• Biometric banking hardware
• AI banking solutions

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BC Agent Commission Revenue: FIA earns commissions on every transaction processed through its network of 45,000+ BC and Neo-Banking agents, including AEPS transactions (cash withdrawals, balance checks, mini statements), bill payments, mobile recharges, insurance enrollments, and government scheme subscriptions. Commissions are shared with partner banks based on transaction volumes and vary by service type.
2. Banking Device Distribution: Revenue from distributing biometric banking hardware including micro ATMs, fingerprint scanners, iris scanners, tablets, printers, and other banking peripherals to banks, NBFCs, fintechs, CSPs, and BC networks across Tier 3-4 markets. Official distributor for Mantra, Evolute, and IDEMIA brands.
3. Agent Onboarding & Enrollment Fees: One-time onboarding or enrollment fees charged to BC and Neo-Banking agents for initial setup, training, and portal access. Additionally, agents may earn commissions ranging from Rs 5,000 to Rs 3,00,000 per month based on transaction volumes.
4. FINVESTA Investment Advisory: FINVESTA platform provides mutual fund investment execution and advisory services. FIA does not charge fees or commissions from mutual fund schemes recommended but may charge platform usage fees as disclosed in the Fees and Charges section. Acts as an order collection platform transmitting requests to AMCs/RTAs.
5. AI Solutions & Consulting: Enterprise AI consulting and solution deployment including AI strategy, data analytics, intelligent automation, custom AI model development, and integration services for BFSI, retail, manufacturing, and other sectors.
6. Neo-Banking Agent Services: Commission revenue from Neo-Banking agents providing services including AEPS, bill payments, mobile/DTH recharges, remittances (including Indo-Nepal), insurance, EMI cash deposits, and doorstep banking. Agents earn commissions per transaction with earning potential of Rs 5,000 to Rs 1,50,000 per month.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

FIA Technology Services operates a last-mile financial inclusion platform that recruits, trains, and manages a network of 45,000+ Business Correspondent (BC) and Neo-Banking agents who deliver banking, bill payment, remittance, insurance, and government scheme services to underserved communities on behalf of partner banks. In parallel, the company distributes biometric banking hardware, operates consumer-facing FinHub (bill payment) and FinVesta (mutual fund investment) platforms, and sells enterprise AI solutions spanning automation, conversational AI, computer vision, and fraud detection.

Product overview

FIA Technology Services operates as a financial inclusion platform offering a portfolio of products and services spanning last-mile banking (Business Correspondent Agent Platform, Neo-Banking Agent Platform), digital bill payments (FinHub), investment and wealth management (FinVesta), AI-powered solutions for enterprise automation and analytics (AI Solutions), and hardware distribution of banking devices. The portfolio is unified by a proprietary technology platform that connects a network of over 45,000 banking outlets and agents across India, Nepal, and Bangladesh to banking partners and financial services. FinVesta is the consumer-facing investment app, FinHub handles bill payments and recharges, the BC and Neo-Banking Agent Platforms serve as the last-mile distribution channels, AI Solutions provides enterprise AI services, and Banking Devices distributes hardware for biometric authentication and micro-ATM operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Correspondent (BC) Agent Platform Enables agents to deliver essential banking services (CASA, AEPS, micro-ATM, passbook printing, government scheme enrollment, micro savings, loan sourcing, bill payments) in association with RBI-authorised banks, serving last-mile communities.
• Neo-Banking Agent Platform Allows entrepreneurs to serve their communities with digital banking services including bill payments, mobile/DTH recharges, AEPS, Indo-Nepal remittance, insurance enrollment, and government subsidies, earning commissions per transaction.
• FinHub (Bill Pay) Instant bill payment platform enabling utility bill payments, mobile recharges, DTH recharges, insurance premiums, rail/air ticket booking, and money remittance, including Nepal money transfer.
• FinVesta Investment and wealth management platform providing mutual fund investment execution and advisory services. Users can make direct investments, access portfolio information, and receive investment recommendations.
• AI Solutions Portfolio of AI-powered services including AI Strategy & Consulting, Data Analytics & Business Intelligence, Intelligent Automation (RPA+AI), Conversational AI & Chatbots, Computer Vision, NLP, Recommendation Engines, Predictive Maintenance, AI for Risk & Fraud, Marketing & Sales AI, Supply Chain Optimization, Custom AI Model Development, and AI Platforms & Integration.
• Banking Devices (Hardware Distribution) B2B and B2C distribution of biometric banking devices, tablets, micro ATMs, printers, and banking hardware across Tier 3-4 markets in India. Official distributor for Mantra, Evolute, and IDEMIA brands.
• AI Learning Zone Industry-focused data and AI bootcamps covering Data Analyst (12 weeks), Data Science & Engineering, Python Programming, SQL for Data Analysts, Excel for Data Analysis (1 week), and Power BI for Data Visualization (2 weeks). Includes hands-on projects, real-world case studies, and expert-led training.

Quantifiable outcome

• 10 Crore+ customers served
• +6 more outcomes

Named customers23 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability11 records

Feature9 records

Partnerships

26 partnerships are on record, tiered core.

• State Bank of India (SBI)coreStrategic or Co-development PartnerFlagship banking partnership for BC Agent network operations. SBI provides regulatory framework, product access, and settlement services while FIA manages the agent network and technology platform for last-mile banking delivery.
• Bank of BarodacoreStrategic or Co-development PartnerMajor public sector bank partnership for BC banking services. FIA provides agent network for AEPS, cash management, and account opening services in Baroda's service areas.
• Bank of IndiacoreStrategic or Co-development PartnerPSU bank partnership for financial inclusion through BC agent network covering urban and rural areas.
• Central Bank of IndiacoreStrategic or Co-development PartnerBC partnership for extending banking services to underserved regions through FIA's agent network.
• Indian BankcoreStrategic or Co-development PartnerBanking alliance for BC Agent operations supporting Indian Bank's financial inclusion initiatives.
• IDBI BankcoreStrategic or Co-development PartnerBC banking partnership for IDBI's rural and semi-urban expansion through FIA's network.
• Punjab National Bank (PNB)coreStrategic or Co-development PartnerMajor BC partnership for PNB's financial inclusion mandate in northern and central India.
• Union Bank of IndiacoreStrategic or Co-development PartnerBC partnership for extending Union Bank's reach through FIA's agent network infrastructure.
• UCO BankcoreStrategic or Co-development PartnerBanking partnership for BC Agent services supporting UCO Bank's service area expansion.
• Bank of MaharashtracoreStrategic or Co-development PartnerBC partnership for financial inclusion in Maharashtra and surrounding regions.
• Punjab & Sind BankcoreStrategic or Co-development PartnerBanking alliance for BC operations in Punjab and Sindh regions.
• Indian Overseas BankcoreStrategic or Co-development PartnerBC partnership for overseas banking services and NRI remittance support.
• J&K Grameen BankcoreStrategic or Co-development PartnerRegional rural bank partnership for BC services in Jammu & Kashmir.
• Gujarat Gramin BankcoreStrategic or Co-development PartnerRegional rural bank partnership for financial inclusion in Gujarat.
• Bengal Gramya Bank (BGGB)coreStrategic or Co-development PartnerRegional rural bank partnership for BC operations in West Bengal.
• Madhya Pradesh Grameen Bank (MPGB)coreStrategic or Co-development PartnerRegional rural bank partnership for financial inclusion in Madhya Pradesh.
• Odisha Grameen BankcoreStrategic or Co-development PartnerRegional rural bank partnership for BC services in Odisha.
• Ajgaonkar Grameen Vikas Bank (AGVB)coreStrategic or Co-development PartnerRegional rural bank partnership for financial inclusion.
• Chhattisgarh Rajya Grameen Bank (CRGB)coreStrategic or Co-development PartnerRegional rural bank partnership for BC operations in Chhattisgarh.
• Jharkhand Rajya Gramin Bank (JRGB)coreStrategic or Co-development PartnerRegional rural bank partnership for financial inclusion in Jharkhand.
• Rajasthan Gramin Bank (RGB)coreStrategic or Co-development PartnerRegional rural bank partnership for BC services in Rajasthan.
• Uttar Pradesh Gramin Bank (UPGB)coreStrategic or Co-development PartnerRegional rural bank partnership for financial inclusion in Uttar Pradesh.
• West Bengal Grameen Bank (WBGB)coreStrategic or Co-development PartnerRegional rural bank partnership for BC operations in West Bengal.
• Mantra (Biometric Devices)coreChannel Partner/ Reseller/ DistributorOfficial distributor relationship for Mantra biometric banking devices including fingerprint scanners and related hardware for Tier 3-4 markets.
• Evolute (Biometric Devices)coreChannel Partner/ Reseller/ DistributorOfficial distributor for Evolute biometric devices and banking hardware.
• IDEMIA (Biometric Devices)coreChannel Partner/ Reseller/ DistributorOfficial distributor for IDEMIA biometric banking devices known for high-precision fingerprint and iris scanners.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• PhonePe: Largest UPI payment platform in India, now expanding into financial services (insurance, lending, wealth). Potential disintermediation risk for FIA as it extends digital payments deeper into Tier 3-6 markets.
• Paytm (One97 Communications): Listed digital payments and financial services super-app with payments bank, mobile wallet, lending and merchant services. Overlaps with FIA on rural digital payments and bill pay while competing across multiple product lines.
• Jio Payments Bank: Payments bank backed by Reliance, leveraging Jio's retail footprint for digital accounts, AePS and remittances. Comparable agent-led inclusion proposition with significantly larger telecom-distribution reach.
• Airtel Payments Bank: Pan-India payments bank leveraging Airtel's distribution to offer savings accounts, AePS, bill pay and remittance. Overlaps with FIA's BC agent and Neo-Banking proposition with broader telecom distribution.
• India Post Payments Bank: Government-backed payments bank using India Post's 1.5 lakh+ post offices as banking touchpoints. Similar last-mile inclusion mandate and AePS/bill pay product set as FIA, with a structural distribution advantage.

Direct peers

• PayNearby: India's largest BC-led retail fintech network, operating 1M+ neighborhood retailers delivering AePS, bill pay, remittance, micro-credit and travel. Direct competitor to FIA in the BC agent and Neo-Banking space, targeting the same unbanked and underbanked segments.
• Eko (Eko India Financial Services): Fintech platform enabling retail merchants to deliver digital financial services (AePS, money transfer, bill pay, micro-savings) under BC partnerships. Directly comparable agent-led model targeting micro and nano enterprises.
• Spice Money: BC-led fintech platform (formerly Sodexo BRS) with 500K+ Adhikari agents offering AePS, money transfer, bill payments, micro-ATM and insurance. Directly comparable to FIA in agent-based last-mile financial services model.
• Fino Payments Bank: Payments Bank with extensive BC agent network for AePS, money transfer, bill pay and savings accounts, targeting unbanked India. Public-listed peer with similar BC/Neo-Banking agent business and bank-led regulatory framework.
• CSC e-Governance Services India: Operator of the government-backed Common Service Centre (VLE) network delivering digital banking, AePS, bill pay, insurance and G2C services across rural India. Closest network-scale competitor to FIA's BC outlets, with similar agent economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FIA_GLOBAL
• YouTubeyoutube.com/channel/UCwizS81Dd_PmbdTHUbSNW3w
• Facebookfacebook.com/FIAGlobal1
• LinkedInlinkedin.com/company/fiaglobal
• Instagraminstagram.com/fia_global

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FIA Technology Services