What Concord Group Insurance does

Concord Group Insurance (legal entity: Concord General Mutual Insurance Company) is a mutual property and casualty insurer founded in 1928 and headquartered in Bedford, New Hampshire. The company underwrites personal lines (homeowners, auto, umbrella, pet, flood, recreational vehicles), commercial lines (business packages, commercial auto, commercial umbrella, workers compensation), and distributes term, whole, and universal life insurance underwritten by Auto-Owners Life Insurance Company. Products are sold exclusively through a network of more than 600 independent insurance agents operating in Maine, Massachusetts, New Hampshire, and Vermont — no direct-to-consumer channel exists.

The company operates through a modernized service stack that includes a Customer Center web portal, iOS and Android mobile applications, and a 24/7 nurse triage injury hotline powered by Medcor with interpreters for over 200 languages. Since affiliating with Auto-Owners Insurance Group (AM Best A++) in 2017, Concord has migrated portions of its operations — including Massachusetts Personal Lines — onto Auto-Owners technology platforms, gaining capital, systems, and back-office scale that a standalone regional carrier of similar size could not replicate.

The revenue model is straightforward subscription-based insurance premium across four product categories. In 2025, total written premium surpassed $375 million, with commercial lines exceeding $100 million (30% of total) and policyholder surplus above $525 million. AM Best has affirmed an A+ (Superior) Financial Strength Rating for six consecutive years, and 82% of employees rate the company as a great place to work. Customer concentration is inherently low given the long-tail individual and SMB book distributed across four states and hundreds of agents.

Name

Concord Group Insurance

Legal name

Concord General Mutual Insurance Company

Website

https://concordgroupinsurance.com

Company type

Private

Founded year

1928

Operating status

Operating

Headcount range

251–500 employees

Short description

Concord Group Insurance is a mutual property and casualty insurer serving individuals and small businesses across Maine, Massachusetts, New Hampshire, and Vermont exclusively through a network of 600+ independent insurance agents.

Ownership category

akta.pro rank

Product category

Property and Casualty Insurance

NAICS

Direct Property and Casualty Insurance Carriers (524126), Direct Insurance (except Life, Health, and Medical) Carriers (52412), Insurance Carriers and Related Activities (524), Other Direct Insurance (except Life, Health, and Medical) Carriers (524128), Direct Life Insurance Carriers (524113)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Carriers, Nec (6399), Life Insurance (6311)

akta.pro primary industry

Commercial Auto & Fleet Insurance (FSAJAMAB)

akta.pro secondary industry

Group Term Life Insurance (FSAIAAAJ)

Keywords

• Property casualty insurance
• Homeowners insurance
• Commercial insurance
• Life insurance products
• Independent agent distribution

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Property & Casualty Insurance Premiums: Core revenue from homeowners, auto, business, and other P&C insurance policies underwritten through independent agent channel.
2. Life Insurance Premiums: Life insurance products including term life, whole life, and universal life underwritten by Auto-Owners Life Insurance Company, distributed through independent agents.
3. Pet Insurance: Pet medical insurance offered in partnership with Figo, covering hospitalization, surgeries, prescriptions, cancer treatments, and other veterinary services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Concord Group Insurance is a property and casualty insurer underwriting personal lines (homeowners, condo, renters, rental dwelling, mobile home, auto, motorcycle, ATV, motorhome/RV, boat, snowmobile, trailer, umbrella, pet, flood), commercial lines (business, commercial auto, commercial umbrella, workers compensation, plus specialized programs for contractors, motels, manufacturing, offices, restaurants, retail/service, garages, professional liability), and life insurance (term, whole, universal) underwritten by Auto-Owners Life Insurance Company. All policies are sold and serviced exclusively through a network of over 600 independent agents across Maine, Massachusetts, New Hampshire, and Vermont.

Product overview

Concord Group Insurance is a property and casualty insurance company offering a comprehensive portfolio of personal, commercial, and life insurance products distributed exclusively through independent agents in New England states (Maine, Massachusetts, New Hampshire, and Vermont). The company's product suite includes personal lines (homeowners, condo, renters, rental dwelling, mobile home, umbrella, pet, flood, auto, motorcycle, ATV, motorhome/RV, boat, snowmobile, trailer), commercial lines (business insurance with specialized programs for contractors, motels, manufacturing, offices, restaurants, retail/service, garage, professional liability; commercial auto, commercial umbrella, and workers compensation), and life insurance products (term, whole, and universal life underwritten by Auto-Owners Life Insurance Company). The company also provides customer-facing digital platforms including a Customer Center web portal and mobile app for policy management, bill payment, and claims access, along with value-added services such as Road Trouble Service and a Concord Injury Hotline (powered by Medcor) for workers compensation claims.

Differentiator

Problem solved

Functional benefit

Products and services

• Homeowners Insurance Coverage for owner-occupied homes and attached structures including dwelling, other structures, additional living expenses, and guaranteed home replacement cost. Sold through independent agents in ME, MA, NH, and VT.
• Condo Insurance Coverage for condominiums including building coverage, personal property, personal liability, and additional living expenses. Sold through independent agents in New England.
• Renters Insurance Coverage for renters including personal property, personal liability, medical payments to others, and special personal property coverage.
• Rental Dwelling Insurance Coverage for owners of residential rental properties.
• Mobile Home Insurance Coverage tailored for mobile and manufactured homes.
• Umbrella Insurance Additional liability protection above home and auto policy limits with coverage up to $5 million, including personal injury, worldwide coverage, and legal defense.
• Pet Insurance Pet medical insurance covering hospitalization, surgeries, prescriptions, cancer treatments, diagnostic imaging, vet specialists, and hereditary conditions, offered in partnership with Figo and including the Pet Cloud mobile app.
• Flood Insurance Coverage for residential, agricultural, and commercial buildings against flood damage, including building foundation, electrical and plumbing systems, and appliances.
• Auto Insurance Coverage including collision, comprehensive, bodily injury, property damage liability, uninsured motorist, medical payments, and personal injury protection. Optional PACE and PACE+ enhancements provide new car replacement (vehicles purchased in last 24 months), full glass coverage with no deductible, and waiver of collision deductible.
• Motorcycle Insurance Insurance coverage for motorcycles.
• ATV & Off-Road Vehicle Insurance Insurance coverage for all-terrain and off-road vehicles.
• Motorhome & RV Insurance Insurance coverage for motorhomes and recreational vehicles.
• Boat Insurance Insurance coverage for boats and watercraft.
• Snowmobile Insurance Insurance coverage for snowmobiles.
• Trailer Insurance Insurance coverage for trailers.
• Business Insurance Comprehensive business coverage including specialized programs for contractors, motels, manufacturing, offices, restaurants, retail/service, garages, and professional liability.
• Contractor Insurance Specialized coverage for contractors including tools & equipment, inland marine, and contractors errors & omissions.
• Motel Insurance Exclusive motel program providing coverage including motel enhancement, business interruption, and liquor liability.
• Manufacturing Insurance Coverage tailored for manufacturers including equipment breakdown and business income protection.
• Office Insurance Coverage for offices including business income and businessowners bundle endorsement.
• Restaurant Insurance Specialized coverage for restaurants including liquor liability, spoilage and contamination, and business interruption.
• Retail/Service Insurance Package coverage for retail and service businesses including general liability, equipment breakdown, employee dishonesty, and employment practices liability.
• Garage Insurance Program for car dealers and repair shops including garage liability, dealers physical damage, garagekeepers, and cyber liability.
• Professional Liability Insurance Coverage for various professions including directors errors & omissions, barbers and beauticians, pharmacists, funeral directors, and veterinarians.
• Commercial Auto Insurance Coverage for commercial vehicles including liability, physical damage, hired auto coverage, and business auto select enhancements.
• Commercial Umbrella Insurance Additional liability coverage for businesses exceeding underlying policy limits.
• Workers Compensation Insurance State-mandated coverage for employers providing benefits to employees for job-related injuries, including employers liability coverage. Bundled with the 24/7 Concord Injury Hotline (Medcor-powered).
• Life Insurance Life insurance coverage including term, whole, and universal life options, underwritten and issued by Auto-Owners Life Insurance Company and distributed through independent agents.
• Road Trouble Service 24/7/365 roadside assistance for flat tires, dead batteries, and mechanical issues across all 50 states and Canada, included with auto policies.
• Concord Injury Hotline 24/7 nurse triage service powered by Medcor that provides injury assessment and self-care instructions or referral to medical facilities for workplace injuries, with interpreter access for over 200 languages. Bundled with Workers Compensation policies.

Quantifiable outcome

• 82% of employees rate it as a great place to work (26 points above U.S. average)
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Auto-Owners Insurance GroupcoreStrategic or Co-development Partner · 1 January 2017In 2017, Concord Group Insurance affiliated with Auto-Owners Insurance Group, an AM Best A++ rated insurer. This partnership provides significant operating and financial benefits including access to technology platforms, systems environment (Massachusetts Personal Lines transitioned to Auto-Owners systems), and strategic support. Auto-Owners Insurance Company and its wholly owned P/C subsidiaries hold FSR of A++ (Superior) and Long-Term ICRs of aa+.
• United WayminorOthersConcord Group associates partnered with United Way and numerous community organizations in a record year of charitable giving. Employees can direct donations and company-matching is available.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Norfolk & Dedham Group: New England mutual P&C group selling through independent agents — same mutual ownership model, regional focus, and agent-exclusive distribution as Concord.
• Amica Mutual Insurance: Mutual P&C insurer known for high service standards across the Northeast, with a comparable mutual structure, direct/agent hybrid distribution, and overlapping personal lines focus.
• Plymouth Rock Assurance: Northeast-focused personal lines carrier (auto and home) with strong Massachusetts presence, competing head-to-head with Concord in the same agent channels and customer segments.
• Hanover Insurance Group: Regional P&C carrier with a strong New England personal and commercial lines franchise and independent agent distribution, closely overlapping Concord's target market and product mix in the Northeast.
• Vermont Mutual Insurance Group: Mutual P&C insurer headquartered in Vermont serving New England through independent agents — a near-twin operating model (mutual, regional, agent-exclusive) in a directly overlapping geography.
• Mapfre Insurance (Commerce Insurance): Personal lines carrier with deep Massachusetts roots operating through independent agents, directly comparable in product scope (auto/home) and distribution model to Concord.

Broad incumbents

• Liberty Mutual Insurance: Top-five national P&C carrier headquartered in Massachusetts with broad personal and commercial lines distribution via agents — overlapping regional density and competing for the same small-business segment.
• Travelers: Large national P&C carrier with significant New England personal and commercial lines presence through independent agents — broader portfolio, comparable distribution model, and direct competitor for mid-market commercial accounts.
• Auto-Owners Insurance: A++ rated multi-state mutual P&C insurer and Concord's strategic affiliate/parent; overlapping product lines and agent distribution model, but operating across 26+ states at materially larger scale.

Regional players

• Arbella Insurance Group: Massachusetts-based mutual P&C insurer selling exclusively through independent agents in New England — a tightly overlapping regional competitor with comparable mutual structure and personal/commercial mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ConcordGroupInsurance
• LinkedInlinkedin.com/company/concord-group-insurance

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concord Group Insurance