Team Recovery

What Team Recovery does

Team Recovery, Inc. is a privately held accounts receivable management (ARM) agency headquartered in Stow, Ohio, founded in 1999. The company specializes in third-party debt collection services for healthcare providers, including hospitals, medical practices, and behavioral health treatment centers, with a secondary line of service for non-medical businesses. Its core platform combines client-facing debt collection operations, consumer-facing debt resolution support, and a proprietary online Payment Portal that enables consumers to settle outstanding balances digitally, marketed as producing above-average recovery rates with low complaint volumes.

The firm differentiates through a consultative, ethics-focused collection model supported by a deeply certified workforce: 100% of applicable staff hold the ACA Professional Collection Specialist designation, and the senior leadership team carries 123 years of combined industry experience. Team Recovery maintains active memberships in ACA International, HFMA, AAHAM, OCRM, and ORMA, has held an A+ Better Business Bureau rating, and has accumulated industry recognition including the ACA Paul Bunyon Award and 2023 Inside Arm Best Places to Work in Collections.

Commercially, Team Recovery operates as a B2B sales-led ARM provider on contingency-based pricing, generating revenue through collection fees tied to successfully recovered debts. It serves over 150 behavioral health treatment centers alongside unspecified hospitals and non-medical providers, distributing services through direct sales relationships and client referrals. In April 2026, Team Recovery was acquired by Kipu Health, a behavioral health technology provider, integrating its alumni engagement and patient connectivity tools into Kipu's broader behavioral health platform.

Name

Team Recovery

Legal name

Team Recovery, Inc.

Website

https://teamrecovery.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Team Recovery is a Stow, Ohio-based accounts receivable management agency founded in 1999 that provides ethical, contingency-based debt collection services to healthcare providers, hospitals, and over 150 behavioral health treatment centers across the United States.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Collection Agencies (Consumer) (FSAKAJAB)

akta.pro secondary industries

Medical Debt Collection & Revenue Cycle Bad-Debt Recovery (FSAKAJAM), Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

Keywords

• Accounts receivable management
• Debt collection services
• Medical debt recovery
• Healthcare collections
• Consumer debt resolution

Headquarters

HQ city

Stow

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Accounts Receivable Management Services: Team Recovery provides full-service accounts receivable management for medical providers, non-medical providers, and treatment centers. Revenue is generated through collection fees, typically a percentage of recovered debts or contingency-based pricing where the company is paid upon successful collection.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Team Recovery is a full-service accounts receivable management and debt collection agency providing third-party collection services to healthcare providers (medical and non-medical), behavioral health treatment centers, and other businesses with outstanding receivables. The firm delivers contingency-based debt resolution through a consultative, relationship-driven approach, supported by a proprietary receivable management platform and a consumer-facing payment portal. Its services target both credit grantors (business clients) seeking professional recoveries and consumers seeking to resolve outstanding accounts.

Product overview

Team Recovery is a full-service accounts receivable management company providing collection services since 1999. The company operates a unified service model consisting of Client Services (debt collection for medical and non-medical providers), Consumer Services (debt resolution assistance for consumers), and a Payment Portal (online payment processing). The three offerings work together as an integrated receivables management platform, with Client Services serving credit grantors, Consumer Services facilitating consumer debt resolution, and the Payment Portal enabling secure online payments across the collection lifecycle.

Differentiator

Problem solved

Functional benefit

Products and services

• Client Services Accounts receivable management and third-party debt collection services for medical providers (hospitals, healthcare facilities, medical practices), behavioral health treatment centers, and non-medical businesses. Delivered through a consultative, relationship-driven approach that emphasizes proven recoveries, low patient complaints, exemplary client service, and compliant collection practices.
• Consumer Services Debt resolution services for individual consumers who have outstanding accounts placed with Team Recovery by credit grantor clients. Provides multiple ways to resolve unpaid accounts, including direct contact with trained specialists and access to online payment options, with a focus on treating consumers with dignity and educating them through the resolution process.
• Payment Portal Online payment portal that allows consumers to securely make payments on outstanding debts owed to Team Recovery clients, supporting the consumer debt resolution process through a self-serve digital channel.

Quantifiable outcome

• Recovery rate well above national average
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• Kipu HealthcoreStrategic or Co-development Partner · 1 January 2025Partnership established in 2025 between Team Recovery Technologies and Kipu Health for behavioral health patient engagement solutions. Team Recovery provided alumni engagement and patient connection tools integrated with Kipu's platform. The partnership expanded Kipu's platform beyond clinical treatment and billing into post-discharge engagement and referral growth.
• ACA InternationalminorOthersIndustry membership organization for the accounts receivable management industry. Team Recovery maintains active membership and 100% of applicable staff holds Professional Collection Specialist designation from ACA.
• HFMA (Healthcare Financial Management Association)minorOthersIndustry membership organization for healthcare financial management professionals. Team Recovery maintains membership demonstrating commitment to healthcare revenue cycle standards.
• AAHAM (American Association of Healthcare Administrative Management)minorOthersIndustry membership organization for healthcare administrative management professionals. Team Recovery maintains active membership.
• Ohio Receivables Management Association (ORMA)minorOthersRegional industry association for accounts receivable management companies in Ohio. Team Recovery has been a board member for over 20 years, including past president role.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• IC System: IC System is a nationally recognized third-party debt collection agency serving healthcare, financial, and commercial clients with receivables management and consumer contact center services — directly comparable to Team Recovery in core service offering and healthcare vertical exposure.
• CBE Group: CBE Group is a third-party debt collection agency with strong healthcare and government receivables focus, offering consumer and commercial recovery services — directly comparable to Team Recovery's medical debt collection and contingency-based model.
• Enhanced Recovery Company (ERC): ERC is a large third-party collection agency with healthcare, financial, and government debt portfolios, offering contingency-based recovery and customer service — directly comparable to Team Recovery's B2B accounts receivable management focus.
• AmeriCollect: AmeriCollect is a healthcare-specialized third-party collection agency serving hospitals and medical providers with patient-friendly recovery services — directly comparable to Team Recovery's medical vertical focus and ethical/consultative approach.
• Radius Global Solutions: Radius Global Solutions (formed from Convergent Outsourcing) is a major third-party collection agency offering healthcare, financial, and government receivables recovery — comparable to Team Recovery in scale ambition and contingency-fee model.
• HRS Erase: HRS Erase (Health Recovery Services) is a healthcare receivables management and bad-debt collection firm focused on hospitals and physician groups — closely comparable to Team Recovery's medical-provider vertical and recovery-rate positioning.
• Medical Data Systems (MDS): MDS provides revenue cycle management and healthcare debt collection services to hospitals and healthcare systems, combining early-out and bad-debt recovery — comparable to Team Recovery's integrated receivables platform and healthcare specialty.

Broad incumbents

• Parallon: Parallon is a large healthcare revenue cycle management services provider offering patient access, billing, and collections for hospitals — a broad incumbent offering overlapping receivables services to the same healthcare customer base as Team Recovery.

Emerging players

• Waystar: Waystar is a healthcare payment and revenue cycle technology platform offering patient estimation, billing, and payment processing — adjacent to Team Recovery's payment portal and receivables platform, with overlap on healthcare provider customers.

Others

• ACA International: ACA International is the leading trade association for the accounts receivable management industry, of which Team Recovery is an active member and certification body — comparable as an ecosystem participant and indirect competitor through its certification standards.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/team-recovery

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Team Recovery