Roanoke Insurance Group

What Roanoke Insurance Group does

Roanoke Insurance Group is a privately held specialty insurance brokerage founded in 1935, headquartered in Schaumburg, Illinois, with a parallel corporate headquarters in Toronto, Canada (Roanoke Insurance Group Canada, Inc.). The firm is wholly owned by Munich Re and operates as a Coverholder at Lloyd's of London. Roanoke designs and distributes insurance and surety bond products for the supply chain logistics and global trade ecosystem, including cargo insurance, cargo legal liability, warehouse legal liability, bailee liability, errors & omissions, cyber, and commercial business insurance, alongside U.S. and Canadian customs bonds, transportation bonds (BMC-84, NVOCC, freight forwarder, FTZ), and ATA Carnets.

The company's technology stack centers on a set of proprietary digital platforms: FastBond™ for electronic customs bond issuance across the U.S. and Canada, CoverageDock™ for coverage management, KnowledgePort® for trade and compliance training, and CarnetsOnline for ATA Carnet processing, supplemented by online calculators for ATA Carnet, cargo insurance, and U.S. import bond sizing. These platforms serve as both operational workflow tools for clients and lead-generation assets, but no AI/ML capabilities are described in the available materials.

Roanoke earns revenue through insurance premiums and surety bond fees/commissions across a diversified base of freight brokers, customs brokers, warehouse operators, NVOCCs, 3PL/4PLs, motor truck carriers, importers/exporters, and freight forwarders in the U.S. and Canada. Go-to-market is sales-led via Regional Vice Presidents in the U.S. Midwest, Southeast, and Western regions and a dedicated Canadian sales force, augmented by content marketing (blog, webinars, resource hub, industry events) and trade association leadership. Pricing is quote-based and not publicly disclosed, with multi-year contracts; customer tenure of 15–30+ years signals sticky, relationship-driven retention.

Name

Roanoke Insurance Group

Legal name

Roanoke Insurance Group, Inc.

Website

https://roanokegroup.com

Company type

Private

Founded year

1935

Operating status

Operating

Headcount range

101–250 employees

Short description

Roanoke Insurance Group is a 1935-founded Munich Re-owned specialty insurance brokerage providing cargo, liability, and surety bond products — including customs bonds and ATA Carnets — to U.S. and Canadian supply chain logistics, customs brokerage, freight, and warehousing firms via regional VPs and digital platforms.

Ownership category

akta.pro rank

Product category

Specialty Insurance Brokerage (Logistics & Global Trade)

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Mid-Market Commercial Package (Package Policies) (FSAJAFAB)

Keywords

• Specialty insurance brokerage
• Cargo insurance
• Customs surety bonds
• Supply chain logistics insurance
• Trade compliance services

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Premiums: Collection of insurance premiums from cargo insurance, cargo legal liability insurance, warehouse insurance, errors & omissions insurance, cyber insurance, and commercial business insurance policies.
2. Surety Bonds: Revenue from issuance and management of surety bonds including U.S. Customs Bonds, Canada Customs Bonds, Transportation Bonds (BMC84, NVOCC, Ocean Freight Forwarder, Bonded Carrier, FTZ, etc.), and ATA Carnets.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Roanoke Insurance Group is a specialty insurance brokerage that sells cargo insurance, cargo legal liability insurance, warehouse and bailee liability insurance, errors & omissions, cyber, and commercial business insurance, alongside U.S. and Canada customs bonds, transportation surety bonds, and ATA Carnets to freight brokers, customs brokers, warehouse operators, carriers, NVOCCs, 3PL/4PL providers, and importers/exporters. The firm complements these insurance and bond products with proprietary digital platforms (FastBond™, CoverageDock™, KnowledgePort®, CarnetsOnline) and is recognized as the first U.S. Customs Bond provider and first ATA Carnet provider, founded in 1935.

Product overview

Roanoke Insurance Group is a specialty insurance brokerage providing risk management and compliance solutions for supply-chain logistics and global trade industries. Founded in 1935 as the first provider of U.S. Customs Bonds and first ATA Carnet provider in the U.S., the company offers a comprehensive portfolio of insurance products (Cargo Insurance, Cargo Legal Liability Insurance, Warehouse Legal Liability Insurance, Bailee Liability Insurance, Commercial Business Insurance, Cyber Insurance, Errors & Omissions Insurance), surety bonds (U.S. Customs Bonds, Canada Customs Bonds, Transportation Bonds), and specialty services. The company also provides digital platforms including FastBond™ (customs bond platform), CoverageDock™, KnowledgePort®, and CarnetsOnline, along with online calculators for ATA Carnets, cargo insurance, and U.S. import bonds. Roanoke serves customers in both the USA and Canada.

Differentiator

Problem solved

Functional benefit

Brands

• FastBond™: Industry-leading customs bond platform for streamlined bond processing
• CoverageDock™
• KnowledgePort®
• CarnetsOnline

Products and services

• Cargo Insurance Marine cargo insurance that protects cargo owners against physical loss to their property when goods are in transit, covering theft, water damage, vessel incidents, and fire damage.
• Cargo Legal Liability Insurance Coverage that protects logistics service providers who issue bills of lading, including NVOCCs, domestic freight forwarders, and warehouse operators, against liability for cargo damage in their custody.
• Warehouse Legal Liability Insurance Legal liability insurance for warehouse operators who issue a warehouse receipt that limits their liability for goods in their custody, care, and control.
• Bailee Liability Insurance Liability protection for warehouse operators who do not issue a warehouse receipt limiting their liability, covering risks associated with bailee operations where carriers or warehouses temporarily gain possession of goods.
• Errors & Omissions Insurance Professional liability coverage including legal defense for customs brokers, forwarders, and other logistics service providers, protecting against employee mistakes, negligence complaints, and regulatory errors.
• Cyber Insurance Liability policy that protects logistics service providers from potential losses and extended downtime caused by cybercrime incidents.
• Commercial Business Insurance Fundamental protection for transportation or logistics service providers covering general property and casualty risks including General Liability & Property, Directors & Officers, Crime, Worker's Comp, and Excess/Umbrella.
• U.S. Customs Bonds Customs bonds assuring compliance with CBP laws and regulations, including single and continuous import bonds, custodial bonds, FTZ bonds, duty drawback bonds, international carrier bonds, and instruments of international traffic bonds.
• Canada Customs Bonds Customs bonds ensuring compliance with CARM requirements (CBSA Assessment & Revenue Management) and CBSA import regulations; Roanoke is one of the largest Customs Bond providers in North America.
• Transportation Bonds Surety bonds including BMC-84, NVOCC, Ocean Freight Forwarder, Bonded Carrier, Bonded Warehouse, and FTZ bonds required by agencies such as CBP, CBSA, FMC, FMCSA, and FAA.
• ATA Carnets Merchandise 'passport' for temporary entry on a duty-free basis, whether items are shipped or hand-carried, simplifying temporary importation by eliminating the need to post a financial guarantee.
• Specialty Services Additional services including Trade Risk Review for documentation and compliance, Regulatory Defense consulting against government agency claims, and Loss Prevention/Risk Intelligence resources.
• FastBond™ Platform Industry-leading customs bond platform available for clients in both the U.S. and Canada, enabling efficient electronic customs bond management and issuance for single and continuous import bonds, custodial bonds, and FTZ bonds.
• CarnetsOnline Online platform for processing ATA Carnet applications and managing carnets throughout their lifecycle.
• CoverageDock™ Digital tool for managing and tracking insurance coverage information and policy documentation for logistics and supply chain clients.
• KnowledgePort® Educational platform providing training and industry resources for trade compliance, insurance, and customs procedures for supply-chain logistics and global trade professionals.

Quantifiable outcome

• Trusted by customers for over 30 years in long-standing relationships
• +1 more outcomes

Named customers13 records

Segments12 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Falvey Cargo Underwriters: Falvey Cargo Underwriters is a specialty cargo and marine insurance underwriter focused on logistics intermediaries and freight forwarders, overlapping directly with Roanoke's core shipper-interest cargo, cargo legal liability, and marine cargo book.
• TT Club: TT Club is the leading mutual insurance provider for the international transport and logistics industry, offering liability, cargo, and surety coverage to operators and intermediaries — directly comparable to Roanoke's transportation-focused portfolio.
• K&K Insurance Group: K&K Insurance Group is a managing general agency/insurance brokerage that builds specialty coverage programs for niche industries and trade associations, comparable to Roanoke's verticalized, specialty-line brokerage model serving logistics and trade verticals.

Broad incumbents

• RPS (Risk Placement Services): RPS is a large specialty wholesale insurance brokerage placing complex and excess/surplus risks across many verticals; comparable as a wholesale distribution competitor to Roanoke's specialty brokerage model.
• Amwins Group: Amwins is the largest U.S. specialty wholesale insurance distributor offering E&S brokerage, underwriting, and specialty insurance solutions across many verticals, broadly overlapping with Roanoke's specialty brokerage positioning.
• Burns & Wilcox: Burns & Wilcox is a specialty insurance wholesale broker focused on excess and surplus lines for commercial risks, overlapping with Roanoke's specialty brokerage and commercial business insurance offerings.
• CRC Insurance Services: CRC Insurance Services is a specialty wholesale insurance broker placing commercial and E&S coverages, comparable as a broad specialty brokerage competing for mid-market transportation and logistics accounts.
• Hiscox: Hiscox is a specialty insurer and broker serving small and mid-market businesses with liability and professional lines such as E&O and cyber, comparable to Roanoke's mid-market specialty offerings including E&O and cyber coverage.
• Liberty Mutual Surety: Liberty Mutual is one of the largest U.S. surety bond providers with deep customs and commercial bond capabilities, broadly comparable to Roanoke's U.S./Canada customs bond franchise.
• Beazley: Beazley is a specialist insurer focused on complex commercial risks, professional liability, and specialty lines, broadly comparable to Roanoke's professional liability and specialty insurance segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/roanokeuins
• Facebookfacebook.com/roanokeinsgroupinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Roanoke Insurance Group