PatientPal

What PatientPal does

PatientPal is a Boston-based, privately held healthcare technology company founded in 2018 that built an automated front-desk platform for U.S. healthcare practices, hospitals, clinics, and physician offices. The platform uses Robotic Process Automation to interact bidirectionally with a wide range of Electronic Medical Record systems, automating patient intake, insurance eligibility verification, prior authorization retrieval, out-of-pocket cost calculation, payment processing, and appointment scheduling without requiring practices to replace their existing EMR. The product surface consists of a patient-facing Patient Portal (digital intake, check-in, and electronic receipts) and a Clinician Console (intake review, cost-of-care approval, and follow-up scheduling), distributed as a SaaS subscription on monthly or annual billing with quote-based pricing.

The company went to market via a sales-led motion anchored on a "Request a Demo" call-to-action, supported by educational website content and direct email and phone support. Its competitive positioning rests on bi-directional EMR integration rather than replacement, practitioner-built workflow logic derived from 15 years of front-desk domain experience, and a broad pre-built integration footprint covering vendors such as Clinicient, Greenway Health, Avreo, Infinitt, RamSoft, Exa RIS, heno, IBM Merge, Konica Minolta, and EvoHealth, plus an external Insurance Eligibility API. In 2023 PatientPal was acquired by Med-Metrix, a healthcare RCM software and services firm; the patientpal.com domain now redirects to Med-Metrix branding, and the product operates under Med-Metrix LLC as part of the acquirer's front-end RCM portfolio. No funding rounds, headcount beyond the 1-10 range, or revenue figures are disclosed in the source material.

Name

PatientPal

Legal name

Med-Metrix, Inc

Website

https://patientpal.com

Company type

Private

Founded year

2018

Operating status

Acquired

Headcount range

1–10 employees

Short description

PatientPal (now part of Med-Metrix) provides a SaaS platform that uses Robotic Process Automation to automate front-desk workflows — intake, eligibility verification, prior authorization, and payments — for U.S. healthcare practices via bidirectional EMR integration.

Ownership category

akta.pro rank

Product category

Healthcare Practice Automation Software

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Medical Billing & Coding Automation (HLACACAA)

akta.pro secondary industries

Robotic Process Automation (RPA) Platforms (HDAEAHAB), Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)

Keywords

• Healthcare automation software
• Front desk automation
• EMR integration
• Patient intake software
• Revenue cycle automation

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Subscription-based SaaS service for healthcare practices. Billed on recurring monthly or annual basis. Pricing appears quote-based as specific tiers not publicly disclosed.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

PatientPal is an automated front-desk solution for healthcare practices that uses Robotic Process Automation (RPA) to integrate bidirectionally with existing Electronic Medical Records (EMR) systems. It handles patient intake, insurance eligibility verification, prior authorization processing, out-of-pocket cost calculation, and payment collection without requiring workflow changes.

Product overview

Med-Metrix offers a unified automated front-desk platform for healthcare practices. The core platform combines a Patient Portal (for digital intake, check-in, and payment) with a Clinician Console (for approving patient information and scheduling). The system uses Robotic Process Automation to achieve bidirectional integration with major EMR systems including Clinicient, Avreo, Greenway Health, and others. PatientPal was the original brand name of this acquired product line, now operating under Med-Metrix LLC.

Differentiator

Problem solved

Functional benefit

Products and services

• Med-Metrix (PatientPal) Platform

Quantifiable outcome

• Seamless onboarding in days, not weeks or months
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability1 record

Feature6 records

Partnerships

One partnership is on record.

• Med-MetrixcoreStrategic or Co-development PartnerPatientPal has been acquired by Med-Metrix. Med-Metrix now offers PatientPal's automated front-desk solutions as part of its front-end RCM software and service solutions.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights1 record

Customer concentration

• Xx.com/yourpatientpal

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PatientPal