Liverpool One

Name

Liverpool One

Legal name

Land Securities Properties Limited

Website

https://liverpool-one.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Liverpool

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Retail Tenant Rent and Lease Income: Liverpool ONE generates primary revenue from renting space to over 170 retailers, restaurants, bars, and entertainment operators. The shopping centre acts as landlord, collecting rent and service charges from occupiers across its 1.65 million sq ft complex.
2. Gift Card Revenue: Sale of Liverpool ONE Gift Cards accepted at the majority of stores, restaurants and entertainment venues within the centre. Cards are prepaid and single-loaded with expiry 12 months from purchase.
3. Parking Revenue: Revenue from Q-Park operated parking facilities with 3,000 spaces across three city centre car parks. EV charging available at two locations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Liverpool ONE operates a 1.65 million sq ft open-air retail and leisure destination in the heart of Liverpool city centre, leasing space to more than 170 retailers, restaurants, bars and entertainment operators alongside on-site hotels and Chavasse Park. The destination is supported by visitor-facing services including a PLUS+ loyalty programme, a gift card, the MyONE mobile app, personal styling and beauty services, a seasonal events programme, and on-site Q-Park parking with EV charging.

Product overview

Liverpool ONE is a 1.65 million sq ft retail and entertainment destination in Liverpool city centre, operated by Landsec. The open-air complex spans five areas including South John Street, Paradise Street, Peter's Lane, Hanover Street and the Leisure Terrace. It encompasses over 170 stores, bars, restaurants and leisure experiences including John Lewis & Partners, M&S, Zara, Apple, Sephora, UNIQLO, and ARNE. The destination features a 14-screen ODEON cinema, Gravity MAX entertainment complex with 12 immersive activities, Chavasse Park (five-acre green space), and multiple dining options. Supporting services include PLUS+ loyalty programme (free membership with birthday rewards and early event access), Liverpool ONE Gift Card, MyONE mobile app for navigation and offers, personal styling consultations, beauty services, and visitor information centre. The destination attracts 33 million visitors annually and holds ISO14001 certification for environmental management and Green Heritage Site accreditation.

Differentiator

Problem solved

Functional benefit

Products and services

• PLUS+ Member Rewards A free-to-consumer loyalty rewards programme that gives members access to exclusive offers, discounts and experiences across Liverpool ONE's retailers, restaurants and leisure operators. Aimed at frequent visitors to the destination.
• Liverpool ONE Gift Card A scheme-wide gift card accepted at participating retailers, restaurants and leisure operators within Liverpool ONE, sold at fixed monetary denominations. Designed for personal gifting, corporate gifting and visitor spending.
• MyONE App A branded mobile application for visitors to find stores, restaurants and leisure operators, discover offers and events, and access the PLUS+ loyalty programme. Includes accessibility navigation via Waymap and EV parking information.
• Personal Styling Service An in-person personal styling consultation service offered on-site at Liverpool ONE, supporting shoppers with wardrobe, outfit and purchase advice across the destination's fashion retailers.
• Beauty Services Beauty treatments and services available on-site at Liverpool ONE, delivered through participating operators within the destination's beauty retail and services mix.
• Q-Park Parking (including EV charging) On-site multi-storey car parking operated by Q-Park for visitors to Liverpool ONE, including dedicated Electric Vehicle charging bays. Sold by the hour/session to destination visitors.
• Summer Events Programme and Heritage Tours A programme of seasonal events and experiences at Liverpool ONE — including summer events, the Old Dock Tour and the Chavasse Park Heritage Trail — delivered to enhance visitor dwell time and destination distinctiveness.

Quantifiable outcome

• 8% annual sales increase driven by new retailer arrivals
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• United UtilitiescoreStrategic or Co-development Partner · 10 June 2026United Utilities has announced a £30 million investment programme (by 2030) to increase Liverpool's resilience to heavy rainfall through nature-based water management solutions including rain gardens, green roofs, urban wetlands and redesigned playgrounds. Liverpool ONE is working with United Utilities on blue-green infrastructure measures to capture and retain rainwater, reducing runoff into combined sewers.
• Liverpool City Region Combined AuthoritycoreStrategic or Co-development PartnerPartnership between United Utilities, Liverpool City Region Combined Authority and Mersey Rivers Trust to tackle flood risk and reduce sewage discharges across the city region.
• Mersey Rivers TrustcoreStrategic or Co-development PartnerPartnership with Mersey Rivers Trust as part of the broader blue-green infrastructure programme to tackle flood risk and reduce sewage discharges across Liverpool.
• Q-ParkcoreChannel Partner/ Reseller/ DistributorQ-Park operates three city centre car parks for Liverpool ONE with combined 3,000 spaces. Services include online pre-booking, Q-Park Rewards App, and EV charging points at two locations. Liverpool ONE promotes Q-Park with 15% discount code LIVONE.
• With Style (Personal Styling)minorImplementation/ SI/ Consulting PartnerExternal styling consultancy providing personal styling services at Liverpool ONE including colour analysis, wardrobe refresh, occasion styling and bespoke shopping experiences. Stylists Jillian Wildgoose and Sarah Scarlett serve clients at the destination.
• Alder Hey HospitalminorStrategic or Co-development Partner£536,000 partnership with Alder Hey Hospital as part of United Utilities' blue-green infrastructure programme to divert rainwater and reduce combined sewer pressure.
• MAC CosmeticsminorGTM or Marketing PartnerBeauty brand offering makeup services at Liverpool ONE including full beat, everyday looks, and skills sharpening sessions starting from £30 (redeemable against purchases).
• Charlotte TilburyminorGTM or Marketing PartnerBeauty brand offering makeup services including supermodel masterclasses, everyday makeup, and iconic looks starting from £35.
• SephoraminorGTM or Marketing PartnerBeauty retailer offering Feature Focus (£30, 30 mins), Full Face (£45, 45 mins), and Complete Glam (£60, 60 mins) makeup sessions, plus free 10-minute skin consultations.
• Thérapie ClinicminorGTM or Marketing PartnerLaser hair removal provider offering advanced treatments for long-lasting smooth skin with packages starting from £20.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Meadowhall (British Land): Major UK regional shopping centre in Sheffield owned by British Land, comparable in scale and tenant breadth to Liverpool ONE. Both serve as anchor retail and leisure destinations for their respective regions and compete for similar mid-market to premium retail tenants.
• MetroCentre (Gateshead): One of the largest shopping centres in the UK located in the North East, comparable in scale and broad retail-leisure positioning to Liverpool ONE. Both target regional consumer catchments and feature extensive entertainment and F&B offers.
• Bluewater (Lendlease): Major UK out-of-town retail and leisure destination in Kent, comparable in tenant mix, scale, and experience-led positioning to Liverpool ONE. Both compete for premium retailer presence and target family-oriented consumer segments.
• Westfield UK (Unibail-Rodamco-Westfield): Operates flagship UK shopping destinations including Westfield London and Westfield Stratford, the most direct comparables to Liverpool ONE in terms of scale, premium tenant mix, and experience-led positioning. Both target similar consumer demographics and compete for premium retailer allocations.
• Trafford Centre: Large UK shopping and leisure destination in Manchester with comparable scale (~1.9 million sq ft), extensive F&B and entertainment mix, and similar consumer positioning. A direct competitor for UK regional retail and leisure spend.
• Lakeside Thurrock: Large UK regional shopping centre with extensive retail, dining, and entertainment mix, comparable in scale and proposition to Liverpool ONE. Both serve as destination retail experiences rather than pure shopping trips.
• Brent Cross: Major North London shopping centre undergoing significant redevelopment, comparable in scale and aspiration to Liverpool ONE. Both target broad UK consumer demographics with mixed retail, dining, and leisure positioning.
• Bullring (Hammerson): Major Birmingham city-centre retail destination operated by Hammerson, comparable to Liverpool ONE in city-centre retail-leisure format, scale, and premium tenant mix. Both anchor their respective city-centre retail economies.

Broad incumbents

• Landsec: Parent company of Liverpool ONE and one of the UK's largest listed commercial property companies with a diversified portfolio across retail, office, and mixed-use assets. Relevant as the institutional owner and asset manager, but broader in scope than Liverpool ONE.
• Hammerson: Major UK-listed retail property REIT operating flagship destinations including Bullring, Victoria Gate, and Highcross. Comparable to Landsec as an institutional retail property owner/manager and indirect peer through shared tenant relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Liverpool_ONE
• Facebookfacebook.com/LiverpoolONEOfficialPage
• Instagraminstagram.com/liverpool_oneofficial
• TikToktiktok.com/@liverpool_oneofficial

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liverpool One