Residential Services

What Residential Services does

Residential Services Inc. (RSI) is a Minnesota-based nonprofit organization founded in 1978, headquartered in Duluth, that delivers community-based disability and behavioral health services across Northeastern and East Central Minnesota. The organization serves individuals with developmental disabilities, mental illness, brain injuries, physical disabilities, fetal alcohol spectrum disorders, and elderly individuals needing support, as well as children with disabilities and their families. Its service portfolio spans Residential Services (supported living settings for up to four adults with 24-hour supervision), Transitional Services, In-Home Services for adults and children, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections (a three-phase Discovery/Connection/Sustainability program), Employment Services, Outpatient Counseling (including Equine Assisted Psychotherapy), Nursing Services (RNs and LPNs), Person-Centered Services (training and Positive Behavior Support), Technology Services, and IRTS/RCS intensive residential treatment and crisis stabilization.

The organization's operating model is anchored in Minnesota Department of Human Services (DHS) waivered-service authorizations and referrals flowing through families, support teams, and community organizations. Service delivery is highly labor-intensive: RSI fields roughly 1,000 front-line direct support professionals plus registered nurses, licensed practical nurses, qualified intellectual disabilities professionals (QIDPs), and mental health clinicians. Care is delivered through customizable, person-centered plans across Duluth (regional HQ at 2900 Piedmont Ave), Virginia (Northern St. Louis County), and North Branch (East Central MN), with the Rhine Lake Retreat accessible recreational facility in Finlayson added through a 2020 acquisition. Pricing is set by DHS waivered program rates rather than through market-based negotiation, and intake runs through a documented referral system plus direct contact channels.

Customer acquisition and brand-building rely on community engagement channels — blog content (with named clinical and community-connector authors), Facebook and Instagram, email, the ARRM Forward conference (Association of Residential Resources of Minnesota), and the DHS Community-Based Services Manual as a referral anchor. RSI is governed by a Board of Directors led operationally by Executive Director Jon Nelson, with HR Director Julie Kichak, Clinical Director Roni Horak, Health Services Director Mary Hallsten, Lead Community Connector Jeff Mortimore, and Marketing Communications Specialist Claire Farmer-Lies. The organization has more than tripled in size over the past two decades and continues to broaden its clinical footprint with new IRTS/RCS settings and East Central MN program expansion.

Name

Residential Services

Legal name

Residential Services of Northeastern MN, Inc.

Website

https://residentialservices.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Residential Services Inc. is a Minnesota nonprofit founded in 1978 that delivers community-based disability, mental health, and crisis-stabilization services across Northeastern and East Central Minnesota, funded primarily through state DHS waivered programs and serving individuals with developmental, physical, and behavioral health needs.

Ownership category

akta.pro rank

Product category

Disability and Community Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Services for the Elderly and Persons with Disabilities (62412), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Disability support services
• Residential care services
• Community living support
• Mental health rehabilitation
• In-home disability services

Headquarters

HQ city

Duluth

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Waivered Services Revenue: RSI provides services funded through Minnesota Department of Human Services waivered services programs including ARMHS (Adult Rehabilitative Mental Health Services), IRTS, RCS, and various residential and in-home service programs. Revenue is generated through government-funded disability services programs.
2. Rhine Lake Retreat Bookings: Accepts booking requests from area providers, non-profits, and private groups for day trips and overnight stays at the accessible recreational facility in Finlayson, MN.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Residential Services Inc. (RSI) is a nonprofit organization that provides community living and disability support services to adults and children with disabilities across Northeastern and East Central Minnesota. Its core offerings include supported living residences (homes for up to four people with 24-hour supervision), in-home services, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections, employment services, outpatient counseling, nursing services, and Intensive Residential Treatment Services (IRTS) and Residential Crisis Stabilization (RCS).

Product overview

Residential Services Inc. (RSI) is a human services organization providing community living services for people with disabilities. The company operates a portfolio of integrated support services centered on residential care and community integration. Core offerings include Supported Living Settings (homes for up to four people with 24-hour supervision), Transitional Services, In-Home Services, Adult Rehabilitative Mental Health Services (ARMHS), Community Connections, Employment Services, Outpatient Counseling, Nursing Services, Person-Centered Services, Technology Services, and IRTS/RCS Services. Additional offerings include Equine Assisted Psychotherapy and Rhine Lake Retreat recreational facility. The service portfolio is designed to support individuals with developmental, mental illness, brain injuries, elderly, fetal alcohol spectrum disorders, and physical disabilities in living independently within their communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Services

Quantifiable outcome

• RSI more than tripled in size during Jim Houle's 19-year board tenure

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered minor and core.

• ARRM (Association of Residential Resources of Minnesota)minorStrategic or Co-development Partner · 1 January 2023RSI presented at the annual ARRM Forward conference, sharing their Community Connections program and client success stories including Darin and Carina's experiences.
• Minnesota Department of Human Services (DHS)coreStrategic or Co-development Partner · 1 January 2020RSI receives funding and operates under DHS waivered services programs including Adult Rehabilitative Mental Health Services (ARMHS). RSI participated in a two-year DHS Innovation grant to provide Community Connections services in the Duluth area before expanding the program.
• Una Miller / Original Founders of Rhine Lake RetreatminorOthers · 1 January 2020Rhine Lake Retreat was started in 1984 by Una Miller with the mission to create a safe, accessible, and affordable recreational setting for people with disabilities. RSI acquired the retreat in 2020 and continues to support that mission.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• REM Minnesota (Sevita): Minnesota's largest IDD residential and community-based services provider, operating residential, in-home, and day services under the same Minnesota DHS waivered services programs as RSI. Operationally and contractually the closest peer in the state.
• Dungarvin: National provider of residential, in-home, and community-based supports for people with intellectual and developmental disabilities. Directly comparable service mix and funding model (Medicaid HCBS waivers) to RSI, with multi-state scale.
• Vinland Center: Minnesota nonprofit providing residential, outpatient, and behavioral health services for people with disabilities including ARMHS-style rehabilitative programming. Operates within the same DHS waiver structure as RSI with overlapping service categories.
• L'Arche USA: National network of intentional communities providing residential and day supports for people with intellectual and developmental disabilities. Comparable community-embedded residential model and person-centered philosophy to RSI's supported living settings.
• Easterseals Minnesota: Affiliate of Easterseals serving Minnesota with disability and behavioral health services including residential and community supports. Competitor for the same DHS-funded waiver clients with national brand backing.

Regional players

• Opportunity Partners: Minnesota-based nonprofit providing residential, day, and employment services for people with disabilities. Direct operational peer to RSI serving overlapping disability populations, though anchored in the Twin Cities metro rather than Northern Minnesota.
• Rise, Inc. Minnesota-based disability services nonprofit offering residential, supported living, employment, and case management across multiple DHS waiver categories. Directly comparable to RSI's person-centered, waiver-funded service portfolio.

Broad incumbents

• Sevita Health: Parent organization of REM Minnesota and one of the largest U.S. providers of home and community-based services for seniors and people with disabilities. Operates the same waiver-funded service categories as RSI but at multi-state scale.
• Help at Home: National personal care and in-home support provider serving Medicaid HCBS waiver populations across multiple states. Direct overlap with RSI's Personal Care Assistance / in-home services arm, though at much larger scale.

Others

• The Arc Minnesota: Minnesota disability advocacy and family-support organization that operates some direct service programs alongside its policy work. Functions as an adjacent ecosystem participant influencing the same DHS waiver and case management referral flows that feed RSI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ResidentialServicesMN
• Instagraminstagram.com/rsi_mn
• Xx.com/RSI_MN
• LinkedInlinkedin.com/company/residential-services-of-ne-mn

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Residential Services