What RipplePoint does

RipplePoint (legal entity Excelsior Communications Services, Inc., operating under RipplePoint Holdings, LLC) is a privately held Orlando, Florida-based B2B technology and utility expense management firm founded in 2009. The company's core product is a SaaS Expense Analytics Platform that applies business intelligence to enterprise technology services spend, delivering bill review, contract management, vendor benchmarking, validated monthly savings, and AP automation. RipplePoint claims average savings of 30%–60% on total technology services spend, 20%–50% on contract renegotiations, and approximately $40 per invoice per month through its AP automation module. The platform is complemented by patented utility optimization technologies (Harmonics Filters and ExactWater Valve Solutions) launched under the 2024 Utility Expense Analytics product line.

The company operates a platform-plus-services model, layering expert professional services on top of the SaaS core. These services include IT project management (hospitality new builds, renovations, brand/PIP compliance), fractional CIO advisory ("CIO for Hire"), and Owner's Rep due diligence for hospitality property acquisitions. RipplePoint also pursues savings through implementation rather than just recommendation — its team manages vendor orders, disconnects, upgrades, and invoice validation on the client's behalf.

RipplePoint's go-to-market is sales-led and consultative, targeting enterprise customers in three verticals: Hospitality (primary), Healthcare, and Financial Services. Pricing is quote-based and aligned with realized cost savings rather than per-seat subscriptions. Distribution combines direct enterprise field sales, a client portal, a savings-preview lead-generation tool, and emerging channel partnerships — most notably the December 2025 Finexio alliance for AP automation in hospitality. The firm is founder-led (Dustin Reineke, President & CEO), has been operating for 15+ years, reports "hundreds" of customers served, and shows no external institutional funding.

Name

RipplePoint

Legal name

Excelsior Communications Services, Inc.

Website

https://ripplepoint.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

RipplePoint is a private Orlando-based B2B SaaS and services firm that helps enterprise customers in hospitality, healthcare, and financial services reduce technology and utility expenses via a business intelligence analytics platform, bill and contract management, AP automation, and expert implementation services.

Ownership category

akta.pro rank

Product category

Technology Expense Management Software

NAICS

Custom Computer Programming Services (541511), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Payment Posting, Reconciliation & Cash Application for Bills (FSAMAJAL)

akta.pro secondary industries

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Expense, Invoice & Reconciliation (ERP/AP) for Travel (THALAMAC)

Keywords

• Technology expense management
• Spend analytics platform
• Utility expense optimization
• Hospitality IT services
• Fractional CIO advisory

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based access to the RipplePoint analytics platform for technology expense management, bill review, and contract monitoring. Includes ongoing validation of savings and monthly invoice analysis.
2. IT Project Management Services: Expert project management services for hospitality technology projects including new hotel openings, guest services enhancements, systems upgrades, and renovations. Delivered by experienced hospitality IT professionals.
3. CIO for Hire Advisory Services: Ongoing advisory services providing fractional CIO capabilities including contract review and general technology guidance based on client needs.
4. Utility Expense Optimization: Utility analysis and optimization services including bill analysis, commodity price negotiations, and guaranteed consumption mitigation solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

RipplePoint sells a SaaS expense analytics platform that uses business intelligence to analyze and reduce technology services spending, complemented by professional services. The core platform reviews bills and contracts, benchmarks vendor pricing against industry standards, manages contract expirations, validates monthly savings, and includes AP automation. Adjacent services include IT project management, fractional CIO advisory, due diligence for property acquisitions, hotel brand and PIP compliance consulting, and utility expense analytics covering electricity, natural gas, and water/sewer.

Product overview

RipplePoint offers a unified platform-plus-services architecture centered on its SaaS Expense Analytics Platform, which is the only business intelligence platform specifically designed to manage and analyze technology services spending. The platform delivers average savings of 30%-60% through bill review, contract management, validated savings tracking, and AP automation. Complementing the core SaaS platform are specialized professional services including IT Project Management (covering hospitality-specific needs such as hotel openings, renovations, and brand compliance), CIO for Hire advisory services, Owner's Rep for Due Diligence, and Hotel Brand/PIP Navigation. The company has expanded its portfolio with Utility Expense Analytics, an add-on service covering electricity, natural gas, and water/sewer optimization through strategic industry partnerships. The overall offering is positioned for Hospitality, Healthcare, and Financial Services sectors, combining software analytics with expert implementation and ongoing validation services.

Differentiator

Problem solved

Functional benefit

Products and services

• SaaS Expense Analytics Platform Core SaaS platform using business intelligence to provide cost savings and analysis of technology services spending. Includes bill review, contract management, validated savings, and AP automation capabilities, and drives 30%-60% average savings on total technology services spend.
• IT Project Management Expert project management services for business-critical technology projects in the hospitality sector, covering new hotel openings, guest services enhancements, systems upgrades, renovations, and brand compliance management.
• CIO for Hire Ongoing advisory services providing fractional CIO support, including contract review, general technology consulting, and dedicated time based on customer needs and budget for organizations without a full-time CIO.
• Owner's Rep for Due Diligence Advisory services for asset purchasers to identify technology budget considerations and budget effectively when acquiring properties, with technology budget impact potentially exceeding $5 million per asset.
• Hotel Brand and PIP Navigation Specialized consulting to ensure compliance with hotel brand Property Improvement Plans (PIP) requirements for Hilton, Marriott, IHG, and other major brands.
• New Builds or Renovations Project management and technology installation oversight for new hotel builds or renovations, acting on behalf of owners to ensure technology and infrastructure match requirements.
• Utility Expense Analytics Utility cost optimization service covering electricity, natural gas, and water/sewer bills, including rate classification optimization, tariff analysis, commodity price negotiations, and guaranteed consumption mitigation through harmonic filters, water meter optimization, and solar/LED solutions.
• AP Automation Software Accounts payable automation software that eliminates late fees, identifies billing errors, automatically codes invoices to GL, and centralizes information for AP teams. Delivers savings of $40 per invoice per month and 70% processing time reduction.

Quantifiable outcome

• Average savings of 30%-60% on total technology services spend
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• FinexiocoreStrategic or Co-development Partner · 3 December 2025Finexio and RipplePoint partnered to provide an integrated AP automation and expense analytics platform for hospitality operators. The solution aims to reduce operational costs and enhance revenue through process automation (70% processing time reduction) and virtual card program revenue generation. Early adopters report notable time savings and cost reductions.
• Utility Industry ExpertscoreStrategic or Co-development PartnerRipplePoint partners with trusted industry experts for utility analysis and solutions delivery. These partners have a proven track record of delivering measurable savings across electricity, natural gas, and water/sewer utility categories. The partnerships enable RipplePoint to bring best-in-class utility analysis to clients through its growing suite of cost optimization services.

Scale indicators9 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Tangoe: Tangoe is a direct competitor in Technology Expense Management (TEM), helping enterprises manage telecom, mobile, and cloud spend — overlapping directly with RipplePoint's core SaaS expense analytics platform for technology services.
• Bill.com: Bill.com is a leading AP automation and bill pay platform; its functionality directly overlaps with RipplePoint's AP Automation Software and Finexio-integrated invoice processing workflow.
• AvidXchange: AvidXchange provides AP automation and invoice processing for mid-market and enterprise, closely comparable to RipplePoint's AP automation and bill review offerings.
• EnergyCAP: EnergyCAP is a utility expense management and energy data platform; it is the closest software-only peer to RipplePoint's Utility Expense Analytics service covering electricity, gas, and water bills.
• Calero-MDSL: Calero-MDSL is a telecom and technology expense management specialist, comparable to RipplePoint's bill review, contract management, and vendor benchmarking capabilities.

Broad incumbents

• Coupa Software: Coupa is a large incumbent business spend management (BSM) platform; its broader portfolio of expense, AP, and procurement capabilities competes with RipplePoint at the enterprise tier.
• SAP Concur: SAP Concur is a market-leading travel, expense, and invoice management suite; it represents the broad incumbent that enterprises compare RipplePoint against for technology services spend oversight.
• Serrala: Serrala is a larger financial automation and AP/AR software provider serving enterprise treasury and finance teams, comparable to RipplePoint's bill review and invoice automation capabilities.

Emerging players

• Ramp: Ramp is a fast-growing corporate card and expense management platform; its automated bill pay and vendor management features compete with RipplePoint's AP automation for digitally-forward buyers.
• Brex: Brex combines corporate cards with AI-powered expense and bill pay; an emerging competitor for the AP and expense-management components of RipplePoint's platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RipplePoint