Community Residences

What Community Residences does

Community Residences, Inc. (CRI) is a Connecticut-based nonprofit human services organization founded in 1984 that operates a portfolio of residential, day, and community-based programs for children and adults with developmental disabilities, behavioral health needs, and medical complexity. As of 2018, the organization served approximately 750 individuals across the state through more than 1,000 employees and a real estate footprint that includes 28 Community Living Arrangement (CLA) group homes, 10 Intermediate Care Facility (ICF) homes, 75 Community Companion Homes, multiple day programs, and in-home support services. CRI is also Connecticut's largest provider of Therapeutic Foster Care, delivering foster care, adoption facilitation, Functional Family Therapy, supervised visits, and permanency services through the state's Department of Children and Families (DCF).

CRI's revenue model is essentially a managed-services arrangement with the State of Connecticut. The organization is funded primarily through contracts with four state agencies, the Department of Developmental Disabilities (DDS), the Department of Children and Families (DCF), the Department of Social Services (DSS), and the Department of Mental Health and Addiction Services (DMHAS), with supplemental revenue from donations and an Amazon Wishlist in-kind giving program. Services are delivered directly through CRI-operated facilities and staff rather than through third-party distribution, and pricing for individual program participation is not publicly disclosed because the underlying services are publicly funded. Multi-agency licensure (DDS, DCF, DSS, Connecticut State Health Department) and federal ICF compliance create a regulatory framework that anchors CRI's competitive position within Connecticut.

The organization's underlying technology is modest and non-differentiating: standard web technologies (HTML, WAI-ARIA, CSS, JavaScript), the Squarespace content management platform, ADP for recruitment, and UserWay for website accessibility compliance. Core service delivery relies on human-intensive processes, including Person-Centered Planning through an Interdisciplinary Team (IDT) model, active treatment protocols, and clinical supports (nursing, OT, PT, speech therapy). There are no patents, proprietary software products, or AI/ML systems identified in the source material. Leadership is led by CEO and Board President Pamela Paisey, supported by CFO Shannon Donahue and senior directors across behavioral services, adult services, community placements, and human resources.

Name

Community Residences

Legal name

Community Residences, Inc.

Website

https://criinc.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Community Residences, Inc. (CRI) is a Connecticut nonprofit founded in 1984 that provides residential, day, foster care, and adoption services to children and adults with developmental disabilities, medical complexity, and behavioral health needs, serving roughly 750 individuals across the state.

Ownership category

akta.pro rank

Product category

Human Services for Individuals with Disabilities

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Social Services (8300)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Single-Site CCRCs (HLADAEAE), Rental / Fee-for-Service CCRCs (HLADAEAB)

Keywords

• Residential disability services
• Therapeutic foster care
• Community living arrangements
• Developmental disability support
• Adoption permanency services

Headquarters

HQ city

Southington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts (DDS, DCF, DSS, DMHAS): CRI operates as a not-for-profit human services agency funded primarily through contracts with Connecticut state agencies including the Department of Developmental Disabilities (DDS), Department of Children and Families (DCF), Department of Social Services (DSS), and Department of Mental Health and Addiction Services (DMHAS). Services include residential programs, day programs, foster care, and adoption services funded through these government partnerships.
2. Donations and Charitable Contributions: The organization accepts monetary donations through secure online platforms and in-kind donations via Amazon wishlist. Donations support children in need and essential services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Community Residences, Inc. (CRI) is a Connecticut-based not-for-profit human services agency that operates residential group homes (CLA, ICF, Community Companion Homes), in-home supports, day programs, therapeutic foster care, and adoption/permanency services for children and adults with intellectual and developmental disabilities, behavioral health needs, and medical complexity. Services are funded primarily through state agency contracts and supplemented by donations, and delivered across approximately 28 CLA homes, 75 Community Training Homes, and 10 ICF-ID group homes statewide.

Product overview

Community Residences, Inc. (CRI) is a Connecticut-based nonprofit human services organization founded in 1984 that provides a comprehensive portfolio of residential, day, and community support services for children and adults with developmental disabilities, behavioral needs, and medical challenges. The organization operates multiple service lines organized as distinct programs: Foster Care & Adoption Services (including Therapeutic Foster Care, Functional Family Therapy, Supervised Visits, and Permanency Services) for children in the DCF system; Residential Services encompassing Community Living Arrangements (CLA), Intermediate Care Facilities (ICF), Community Companion Homes (CCH), Continuous Residential Supports (CRS), and Individualized Home Supports (IHS) for adults; and Day Programs for vocational and skill development. These programs are funded through Connecticut state agencies (DDS, DCF, DSS, DMHAS) and serve approximately 750 individuals statewide through over 1,000 employees operating across 28 CLA homes, 10 ICF group homes, 75 Community Training Homes, and various community-based settings.

Differentiator

Problem solved

Functional benefit

Products and services

• Foster Care & Adoption Services Therapeutic Foster Care program serving children ages 6 and older in the DCF system, along with adoption facilitation services including pre-adoption support, transition assistance, and post-adoption services for children who have been abused, neglected, and experienced trauma.
• Community Living Arrangements (CLA) Round-the-clock residential support in licensed group homes across all DDS regions for adults needing significant assistance, serving 3-6 individuals per home with 24-hour staffing, habilitative activities, and community integration opportunities.
• Intermediate Care Facility (ICF) DSS-funded, DDS-licensed group homes for 4-6 individuals with significant intellectual, physical, and medical needs, offering 24-hour RN support, occupational and physical therapy, and active treatment focused on skill-building and community integration.
• Community Companion Homes (CCH) Nurturing living environment for individuals with disabilities within licensed family homes across Connecticut, providing assistance with medical care, daily living skills, money management, and community activities.
• Continuous Residential Supports (CRS) 24/7 in-home assistance for individuals in their own rented apartments, providing support with personal funds management, behavioral teaching, and activities of daily living, with funding through DDS, DMHAS, or private pay.
• Individualized Home Supports (IHS) Tailored in-home assistance ranging from 5 to 50 hours per week for individuals living independently, with support plans developed collaboratively to promote integrated community living.
• Day Programs Day services and vocational programs for adults with intellectual disabilities, providing skill development, enrichment activities, and community engagement opportunities since 1987, serving approximately 150 individuals.
• Functional Family Therapy Therapeutic support service for families in the foster care system, providing training, ongoing support, and 24/7 on-call assistance to help families care for children with higher-level emotional and behavioral needs.
• Supervised Visits Facilitation of scheduled visits between children and their biological families, including therapeutic interventions, modeling positive behaviors, parenting education, and family reunification support.
• Permanency Services Comprehensive adoption and permanency support including pre-adoption transport, clinical case management, transition assistance, parental education, community resource navigation, and post-adoption support services.

Quantifiable outcome

• Serving 750 children and adults with special needs and employing over 1000 staff by 2018
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Connecticut Department of Developmental Disabilities (DDS)coreOthersPrimary state agency partner providing funding and regulatory oversight for residential services, day programs, Community Training Homes, and In-Home Supports for adults with developmental disabilities. DDS funds CLA, ICF, and community support programs through waiver arrangements.
• Connecticut Department of Children and Families (DCF)coreOthersContracted agency for foster care and adoption services. CRI is licensed by DCF to approve and place children ages 0-18 in foster homes and facilitates adoptions for children in DCF care. CRI is the largest Therapeutic Foster Care provider in Connecticut.
• Connecticut Department of Social Services (DSS)coreOthersFunding partner for ICF-ID and CLA group home programs. DSS provides funding authorization and works with DDS for collaborative program funding of residential services.
• Connecticut Department of Mental Health and Addiction Services (DMHAS)minorOthersAlternative funding source for Continuous Residential Support Program and Individualized Home Supports, in addition to DDS funding.
• Southbury Training SchoolminorOthersCRI contracted with DDS in 1993 to open Community Companion Homes for people living at Southbury Training School, providing ongoing support and supervision to individuals and host families.
• UConn Adoption Assistance ProgramminorOthersPartnership to provide specialized guidance and assistance to families encountering challenges in their adoption journey. CRI refers families to this program for additional support.

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• The Arc Connecticut: Statewide chapter of The Arc serving individuals with intellectual and developmental disabilities in Connecticut. Directly comparable as a CT-based IDD advocacy and service provider competing for the same DDS contracts and populations.
• Ability Beyond: Connecticut-based nonprofit providing residential, day, vocational, and community-based services for individuals with disabilities. Directly comparable to CRI's residential and day program portfolio for IDD populations in CT.
• SARAH Inc. Connecticut nonprofit serving children and adults with intellectual and developmental disabilities through residential, day, and family support programs. Directly comparable to CRI in scale, geography, and program mix.
• Penn-Mar Human Services: Pennsylvania-based nonprofit providing residential, day, employment, and behavioral health services for individuals with IDD. Comparable to CRI through its multi-program model serving adults with developmental disabilities in community settings.
• Devereux Advanced Behavioral Health: National nonprofit operating residential, day, and behavioral health programs for individuals with IDD and emotional/behavioral challenges. Comparable to CRI's behavioral health and ICF-style service delivery for complex-need populations.

Broad incumbents

• The Arc of the United States: National federation of state and local chapters providing advocacy and services for people with IDD. Comparable to CRI through its CT chapter and through overlapping IDD service delivery models across the country.
• YAI - National Institute for People with Disabilities: Large NYC-based nonprofit providing residential, day, employment, and clinical services for people with IDD and behavioral health needs. Comparable to CRI in program breadth and IDD specialization, though operating in a different geography.
• BrightSpring Health Services: Public national platform providing home- and community-based services including IDD, behavioral health, and foster care across many states. Comparable to CRI through overlapping IDD residential and behavioral service lines, but at much greater scale and geographic breadth.
• Sevita Health (formerly The MENTOR Network): National provider of home- and community-based services for individuals with IDD, brain injury, and behavioral health needs. Comparable to CRI through shared ICF/CLA-style residential models and day programs, though operating across multiple states.
• Volunteers of America: National nonprofit providing a broad portfolio of human services including IDD, behavioral health, foster care, and adoption. Comparable to CRI through overlapping foster-care/adoption services and IDD residential programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/179635008746601
• LinkedInlinkedin.com/company/community-residences-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Residences