GDV Dienstleistungs

What GDV Dienstleistungs does

GDV Dienstleistungs-GmbH (GDV DL), headquartered in Hamburg with a secondary office in Berlin, is a joint venture of the German insurance industry founded in 1996 to provide shared IT and process management services to insurers, government authorities, and insurance process partners. Operating as a competition-neutral, not-for-profit industry utility, the company employs approximately 400 people and runs roughly 130 branch services, including the central clearinghouse functions for German motor vehicle liability insurance (Zentralruf der Autoversicherer, since 1972) and electronic vehicle insurance confirmation (eVB).

The company's core technology is the Trusted German Insurance Cloud (TGIC), a BSI-certified cloud infrastructure that is the first in Germany certified under international Common Criteria (EAL2) standards and ISO 27001 on IT-Grundschutz basis. Built on TGIC, the product portfolio addresses standardized industry workflows: Zentralruf identifies the opposing motor liability insurer after accidents (~1.5M annual inquiries); eVB verifies compulsory motor insurance for ~420 registration authorities and ~110 insurers (~15M confirmations/year); Versichererwechselbescheinigung (VWB) handles no-claims bonus transfers (~16M records/year); Schaden-Service connects insurers with 100+ damage service providers (~27.5M messages in 2023); ZÜRS zones flood, backwater and heavy rain risk across 22M+ German addresses; and newer offerings include the Unfallmeldedienst automatic crash notification, the DORA Portal for third-party risk compliance, and DiRü for the digital pension overview. Total annual data exchange volume exceeds 250 million messages across these platforms.

The business model is that of an industry-owned shared services entity: GDV DL is collectively owned by German insurers and generates revenue through service fees for branch-wide IT infrastructure and clearinghouse operations, without a publicly disclosed pricing schedule and with a stated mandate to maximize industry utility rather than profit. The go-to-market is direct B2B to insurance companies and government agencies, supported by proprietary portals (Kundenportal, ASZ-online, eVB Web-Portal, VU-online) and a 24/7 Service-Center. Leadership comprises Dr. Tibor Pataki (Managing Director and Spokesperson of the Management Board), Jeanine Berg (Managing Director), and Dr. Rainer Sommer (Chairman of the Supervisory Board).

Name

GDV Dienstleistungs

Legal name

GDV Dienstleistungs-GmbH

Website

https://gdv-dl.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

GDV Dienstleistungs-GmbH is a German insurance industry joint venture providing shared IT services—BSI-certified cloud infrastructure (TGIC), clearinghouse systems for motor vehicle insurance (eVB, Zentralruf), claims data exchange, flood risk zoning, and DORA compliance portals—to insurers, government authorities, and process partners across Germany.

Ownership category

akta.pro rank

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Insurance Industry IT Services: GDV DL operates as a joint venture of the German insurance industry, providing IT and process management services. Revenue is generated through service fees from insurance companies for branch-wide services including eVB processing, Zentralruf operations, Schaden-Service data exchange, and TGIC infrastructure provision. The company operates on a not-for-profit basis focused on maximizing utility for the industry rather than profit maximization.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

GDV Dienstleistungs-GmbH operates as a joint venture of the German insurance industry, providing approximately 130 branch-wide IT and process management services. The company delivers secure digital communication infrastructure (Trusted German Insurance Cloud), electronic insurance verification for vehicle registration (eVB), a central accident inquiry hotline (Zentralruf), claims processing exchanges (Schaden-Service), flood risk zoning (ZÜRS), automatic crash notification (UMD), towing coordination (Abschleppzentrale), and DORA compliance portals. Services are consumed by insurance companies, government registration authorities, police, and insurance process partners across Germany.

Product overview

GDV Dienstleistungs-GmbH operates as a shared services company for the German insurance industry, offering a portfolio of approximately 130 branch services organized around a unified IT infrastructure. The core platform is the Trusted German Insurance Cloud (TGIC), a BSI-certified secure communication cloud that underpins all services. Services are delivered through branded portals and specialized clearinghouse systems addressing specific insurance workflows: Zentralruf identifies motor liability insurers after accidents; eVB handles electronic vehicle insurance verification for registration authorities; Versichererwechselbescheinigung manages no-claims bonus transfers; Schaden-Service enables standardized claims communication; ZÜRS provides flood and elemental risk zoning; Unfallmeldedienst offers automatic crash notification; Abschleppzentrale coordinates towing in Bavaria; DiRü connects to the digital pension overview system; and the DORA portal supports third-party risk compliance. The architecture follows a hub-and-spoke model where TGIC serves as the central secure layer connecting insurers with authorities, service providers, and policyholders.

Differentiator

Problem solved

Functional benefit

Brands

• TGIC: Trusted German Insurance Cloud - BSI-certified cloud solution for secure digital communication in the insurance industry
• Zentralruf der Autoversicherer
• eVB
• ZÜRS

Products and services

• Trusted German Insurance Cloud (TGIC®) BSI-certified cloud infrastructure enabling secure digital communication between insurance companies, authorities, and business partners, providing encrypted data exchange and authentication services. It is the first cloud solution in Germany certified by BSI under international Common Criteria EAL2 standards and ISO 27001 based on IT-Grundschutz. Used by insurance companies, government bodies, and process partners.
• Zentralruf der Autoversicherer Central hotline service that identifies the opposing motor liability insurer after traffic accidents, enabling damaged parties to initiate claims processing efficiently. Available 365 days per year around the clock. Used by accident victims and the insurance industry.
• Abschleppzentrale Neutral coordination center for towing services in Bavaria, matching towing companies with breakdown locations based on proximity, drive time, and previous assignment history. Operates 24/7. Used by police and motorists requiring towing services.
• Elektronische Versicherungsbestätigung (eVB) Electronic insurance confirmation system for vehicle registration, allowing registration authorities to verify compulsory motor insurance coverage via alphanumeric codes without manual data entry. Connects registration authorities, motor vehicle insurers, and intermediaries. Processes approximately 15 million insurance confirmations per year.
• Versichererwechselbescheinigung (VWB) Digital exchange system for insurance transfer certificates enabling policyholders' no-claims bonus to transfer between insurers, processing over 16 million data records annually. Connected to 90+ insurers. Used by motor insurance companies for policy transfers.
• Schaden-Service Standardized data exchange platform connecting insurers with damage service providers (repair shops, assessors, lawyers) to automate claims documentation, payment approvals, and invoice verification. Exchanged 27.5 million messages in 2023. Used by insurance companies and claims service providers.
• ZÜRS - Zonierungssystem für Überschwemmung, Rückstau und Starkregen Proprietary zoning system for flood, backwater, and heavy rain risk assessment, analyzing over 22 million German addresses to support insurers in calculating elemental damage insurance premiums. Used by property insurers for risk assessment and premium calculation.
• Unfallmeldedienst (UMD) Automatic crash notification system for vehicles that alerts the insurers' emergency call center when impact sensors detect a serious collision, enabling rapid dispatch of rescue services. Used by motor insurance companies and their policyholders.
• Digitale Rentenübersicht (DiRü) Service enabling pension providers to connect with the Central Office for Digital Pension Overview (ZfDR), facilitating digital pension information exchange in compliance with regulations. Used by pension providers.
• Drittdienstleisterportal (DORA Portal) Third-party service provider portal supporting financial institutions in meeting DORA (Digital Operational Resilience Act) requirements, providing a centralized database for third-party master data, certificates, and sub-contractor chain information. Used by insurance companies and financial institutions for regulatory compliance.
• GDV DL Kundenportal Customer portal providing insurance companies an overview of branch services, products, and access to documentation provided by GDV DL. Used by insurance company clients.
• ASZ-online Portal Information portal for police of federal states and regions where GDV DL operates a towing center, exclusively accessible to authorized police personnel. Used by state and federal police for towing coordination.
• VU-online Web portal for maintaining damage claims representatives for foreign accidents, exclusively accessible to insurers. Used by insurance companies handling cross-border claims.
• Schadenportal Insurance branch claims portal enabling secure communication and claims processing between insurers and service providers, operated via TGIC infrastructure. Used by insurance companies and claims service providers.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Bundesamt für Sicherheit in der Informationstechnik (BSI)coreStrategic or Co-development PartnerThe BSI collaborated with GDV DL in developing the Trusted German Insurance Cloud (TGIC). The BSI certified TGIC as the first cloud solution in Germany under German law certified according to international standards (Common Criteria EAL2) and ISO 27001 on the basis of IT-Grundschutz.
• German Insurance Industry (as collective)coreOthersGDV DL is a joint venture (Gemeinschaftsunternehmen) of the German insurance industry, operating exclusively in the interest of the insurance sector. The company is described as wettbewerbsneutral (competition-neutral), creates solutions jointly and in partnership, and focuses on utility maximization for the industry rather than profit maximization.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/11479207
• Xx.com/gdv_dl

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GDV Dienstleistungs