What Family Service Center of Galveston County does

Family Service Center of Galveston County is a nonprofit mental health counseling agency established in 1914 and headquartered in Galveston, Texas. It operates three physical offices across Galveston, Texas City, and Baytown, and serves residents of five Southeast Texas counties (Galveston, Brazoria, Harris, Liberty, and Chambers). The organization delivers individual, couples, and family counseling along with a portfolio of specialized grant-funded programs targeting specific populations: the HEROES Program for veterans and military families (funded by the Texas Veterans Commission), VOCA for crime victims, FAYS for children ages 5–17, the JJC Program for juvenile justice-involved youth, Permanent Placement support for foster/adoption families, the OASIS youth program, and the SMART prevention initiative. Services are delivered in-person and via telehealth through a Celerity LLC-powered Patient Portal providing 24/7 secure messaging and document upload.

The organization's revenue model combines insurance reimbursements (Medicaid, Medicare, Aetna, BlueCross Blue Shield, Cigna, Humana, United HealthCare), government and state grants, a sliding fee scale for uninsured clients, and donations/fundraising including an annual gala and Stripe-processed online contributions. A 2025 grant from The Cigna Group Foundation was added to this base. GTM is community-led and referral-driven: a prevention team conducts outreach to schools, faith-based groups, healthcare partners, and local agencies, while intake flows through phone, online appointment requests, and partner referrals. Co-located service delivery occurs at partner sites such as St. Vincent's House.

The organization holds CARF accreditation (2023) and is governed by a Board of Directors under CEO Liza Lawrence, with a leadership team including a Chief Clinical Officer, CFO, and directors overseeing each specialized program. Technology infrastructure is intentionally lightweight: a third-party patient portal, telehealth platform, and Microsoft Office Forms for intake — with no disclosed AI/ML capabilities, proprietary platforms, or funded R&D activity. The competitive positioning rests on 110+ years of brand trust, CARF accreditation, multi-county physical distribution, and dense integration with regional referral partners rather than on technology differentiation.

Name

Family Service Center of Galveston County

Legal name

Family Service Center

Website

https://fsc-galveston.org

Company type

Private

Founded year

1914

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Center of Galveston County is a 1914-founded nonprofit mental health counseling agency operating three offices across Southeast Texas and serving individuals, families, veterans, crime victims, foster children, and juvenile justice-involved youth across five counties via in-person and telehealth delivery.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Veterans Affairs & Military Family Services (BPAIAHAL), Family Resource Centers & Wraparound Support Services (EDACALAH), School Counseling Services (Individual & Group) (EDAKAMAB)

Keywords

• Mental health counseling
• Family counseling services
• Community mental health
• Trauma-informed care
• Behavioral health services

Headquarters

HQ city

Galveston

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel

Revenue model

1. Government Grants and Contracts: Funded by grants including the Texas Veterans Commission Fund for Veterans' Assistance, Permanent Placement Family and Mental Health Support of Texas Grant, and VOCA (Victims of Crime Act) funding. These grants support specific programs serving veterans, crime victims, and families in the child welfare system.
2. Insurance Reimbursements: Accepts major insurance plans including Medicaid, Medicare, Aetna, BlueCross Blue Shield, Cigna, Humana, and United HealthCare. Services are billed through insurance with sliding fee scale available for uninsured or underinsured clients.
3. Donations and Fundraising: Individual donations, corporate sponsorships, event sponsorships, and in-kind support from community partners. Annual gala events and Amazon wish list contributions support operational funding.
4. Sliding Fee Scale Services: Services provided on a sliding fee scale ensuring access regardless of financial circumstances. Supported by nonprofit mission and community partnerships.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Family Service Center of Galveston County is a nonprofit mental health agency delivering trauma-informed individual, family, and group counseling along with specialized programs for veterans, youth, juvenile justice-involved youth, crime victims, and foster/adoption-affected families. Services are delivered via in-person sessions at three Southeast Texas locations and through telehealth, supported by prevention outreach and integrated care partnerships.

Product overview

Family Service Center of Galveston County is a nonprofit mental health agency offering a comprehensive suite of counseling, prevention, and support services. The organization operates as a portfolio of specialized programs rather than a single unified product platform. Core service offerings include: individual and family counseling (I&F), the Patient Portal for secure client communication, and specialized programs including the HEROES Veterans Program, OASIS Youth Program, Juvenile Justice Center (JJC) Program, Victims of Crime Support (VOCA), Family & Youth Success (FAYS), SMART Prevention Program, Permanent Placement support, and Integrated Care Services through St. Vincent's House partnership. Additional offerings include group therapy (Motherhood, Fatherhood, FAYS groups) and community prevention education. Services are delivered in-person in Galveston, Texas City, and Baytown locations, with telehealth options available, and are accessible through sliding fee scales, insurance, Medicaid, and EAP programs.

Differentiator

Problem solved

Functional benefit

Brands

• HEROES Program: Veterans (HEROES) Program providing confidential, comprehensive counseling and support services for Texas resident veterans, their families, and surviving spouses.
• OASIS Program
• JJC Program
• VOCA Program
• FAYS Program
• SMART Program

Products and services

• Individual & Family (I&F) Counseling Trauma-informed and strength-based mental health services for individuals, couples, and families offered in Galveston and Texas City via in-office or telehealth sessions, with sliding fee scale and insurance acceptance.
• Veterans (HEROES) Program Comprehensive counseling and support services for Texas resident veterans, their families, and surviving spouses, delivered by licensed clinicians with military cultural competency through individual, family, and group counseling.
• OASIS Program Youth-centered initiative providing mentorship, life skills workshops, and individualized counseling to foster personal growth, resilience, and self-empowerment for young people in the community.
• Juvenile Justice Center (JJC) Program Integrated mental health, behavioral therapy, education, and family engagement program for youth in the juvenile justice system, using evidence-based approaches including CBT and trauma-focused modalities.
• Victims Of Crime Support (VOCA) Trauma-informed mental health services for crime survivors including counseling, psychoeducation, and coping-skills development to address immediate and long-term effects of trauma.
• Family & Youth Success (FAYS) Family-centered support program for children ages 5-17 and their families providing individualized guidance, education, and evidence-based skill-building to improve communication, manage behavior, and strengthen relationships.
• Prevention Team Mental health prevention services providing outreach, educational presentations, and group-based programming to schools, community organizations, and faith-based groups on stress management, trauma awareness, and mental wellness.
• SMART Program Supporting Mental Health And Resiliency in Texas - data-driven prevention program using research-based practices and technology to identify at-risk individuals and connect them to mental health resources before crises escalate.
• Permanent Placement Family and Mental Health Support Post-adoption and post-permanency support services funded by Texas grant for children and families who have experienced foster care or adoption, providing trauma-informed counseling and family support.
• Integrated Care Services Partnership with St. Vincent's House providing on-site licensed counseling services integrated with social, medical, and practical support including housing, food security, and transportation.
• Group Therapy Therapeutic groups including Motherhood Program, Fatherhood Program, and Family and Youth Success group therapy providing peer support, skill-building, and family-centered sessions.
• Patient Portal Secure online portal allowing patients to view appointments, upload documents, request demographic changes, and send secure messages to clinic staff 24/7, powered by Celerity LLC.

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

14 partnerships are on record, tiered core, major and minor.

• United WaycoreStrategic or Co-development PartnerUnited Way of Galveston is a major community partner and supporter of Family Service Center's mission to promote mental health and wellbeing. The organization appears as a platinum-level partner and is integrated into community programming and fundraising efforts.
• Texas Veterans CommissioncoreStrategic or Co-development PartnerThe Veterans HEROES Program is supported by a grant from the Texas Veterans Commission Fund for Veterans' Assistance, which provides grants to organizations serving veterans and their families.
• University of Texas Medical Branch (UTMB)majorStrategic or Co-development PartnerUTMB is listed as a community partner, indicating collaborative relationship in healthcare and mental health services coordination in the Galveston County region.
• St. Vincent's HousemajorStrategic or Co-development PartnerFaith-based nonprofit partner in Galveston County providing integrated care services. FSC provides licensed counseling services on-site at St. Vincent's House, addressing mental health needs coordinated with social, medical, and practical support services including housing, food security, and transportation.
• Moody BankminorGTM or Marketing PartnerListed as community partner and sponsor supporting Family Service Center's programs and community initiatives.
• Moody GardensminorGTM or Marketing PartnerLocal business partner and community supporter of Family Service Center events and programs.
• Galveston CollegeminorStrategic or Co-development PartnerEducational institution partner supporting workforce development and community collaboration efforts.
• Lee CollegeminorStrategic or Co-development PartnerEducational institution partner supporting community education and collaboration initiatives.
• Galveston Independent School District (GISD)coreChannel Partner/ Reseller/ DistributorSchool district partnership enabling FSC to provide school-based counseling services, including the FAYS program serving children ages 0-17 through school-based therapy.
• Baytown Chamber of CommerceminorGTM or Marketing PartnerLocal business community partner supporting FSC's presence and programs in the Baytown area.
• Texas City-La Marque Chamber of CommerceminorGTM or Marketing PartnerLocal business community partner supporting FSC's presence and programs in the Texas City area.
• Wellby FinancialminorGTM or Marketing PartnerFinancial institution partner listed as community supporter of FSC's mission and programs.
• The Foreman Legacy FoundationminorGTM or Marketing PartnerFoundation partner supporting Family Service Center's programs and community initiatives.
• Houston DynamominorGTM or Marketing PartnerProfessional sports organization partner supporting community engagement and awareness initiatives.

Scale indicators3 records

Recent moves3 records

Expansion highlights5 records

Direct peers

• Jewish Family Service Houston: Nonprofit family services agency serving the greater Houston/Southeast Texas region, offering counseling, case management, and social support across the lifespan — directly comparable model, geography, and mission to FSC.
• Spindletop Center: Local mental health authority serving the Beaumont/SE Texas Gulf Coast region with outpatient counseling, crisis, and IDD services. Closely comparable regional community mental health nonprofit operating in the same Texas Gulf Coast corridor.
• Gulf Coast Center: Local mental health and intellectual/developmental disabilities authority serving Brazoria and Galveston counties — the same core geography as FSC. Provides outpatient mental health, crisis, and community-based services as a designated authority.
• Catholic Charities of the Archdiocese of Galveston-Houston: Faith-based nonprofit providing counseling, immigration services, family support, and social services across the same Galveston–Houston region. Comparable nonprofit funding model (grants, donations, sliding fees) and overlapping client base in Southeast Texas.
• Burke Center: Community mental health and intellectual disabilities center serving East Texas, providing outpatient mental health services, crisis intervention, and community-based programs. Comparable nonprofit LMHA-style operating model and service mix.
• Tri-County Behavioral Healthcare: Local mental health authority serving Liberty, Montgomery, and Walker counties — overlapping FSC's Liberty County catchment. Provides outpatient mental health, substance use, and crisis services under the same Texas LMHA framework.
• Interface Samaritan Counseling Centers: Nonprofit counseling center serving the Houston metro area, offering individual, family, and couples counseling on a sliding fee scale. Closely comparable fee structure, service mix, and Southeast Texas regional footprint.

Broad incumbents

• Mental Health America: National nonprofit network focused on mental health advocacy, education, and direct services through affiliate chapters. Comparable mission and service categories, but operates at national scale and primarily as an advocacy/umbrella rather than direct provider like FSC.
• NAMI (National Alliance on Mental Illness): Nation's largest grassroots mental health organization providing education, support groups, advocacy, and public awareness. Operates in the same mental health ecosystem as FSC but primarily as advocacy/support rather than direct clinical service provider.

Emerging players

• Communities In Schools of Galveston County: School-based nonprofit providing student support, counseling referrals, and family engagement within Galveston County schools — a key referral partner and adjacent player in the youth-and-family services ecosystem FSC operates in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fscgalveston
• LinkedInlinkedin.com/company/fscgalveston
• Instagraminstagram.com/fscgalveston

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Center of Galveston County