Peterborough City Council

What Peterborough City Council does

Peterborough City Council (PCC) is a unitary local authority in England, established in 1998 when it was separated from Cambridgeshire County Council. It serves approximately 215,000 residents within the Peterborough city boundary, delivering the full spectrum of statutory and discretionary local government services including adult and children's social care, waste collection and recycling, planning and development, housing, council tax administration, business rates, licensing, environmental health, highways and transport, leisure, libraries, and community safety. As a unitary authority, PCC combines the powers of a county council and a district council, enabling end-to-end service delivery without multi-tier governance fragmentation.

The council operates a substantial digital platform centred on www.peterborough.gov.uk, hosted and managed through Zengenti's Contensis content management system with infrastructure hosted in London and Manchester. The technology stack is composed primarily of best-of-breed third-party SaaS systems: e-Paycapita for payments, ProContract and SourceDogg for e-procurement, Agile Applications for the planning register, Housing Jigsaw for housing management, Paysmarti for parking, Zipporah for birth and death registrations, Modern.gov for democratic services, FixMyStreet for issue reporting, Liquid Logic for environmental health, Servelec Synergy for education, and ArcGIS for mapping. The website achieved a 97% WCAG 2.2 AA accessibility compliance score in March 2026, monitored via Silktide. Analytics are powered by Google Analytics 4, Google Tag Manager, and Microsoft Clarity, with AWS load balancing for session management.

PCC is funded through a net revenue budget of approximately £220m per annum, drawn from council tax (band-based property taxation), business rates on commercial premises, central government revenue support grants, and transactional service fees for planning applications, licensing, parking, and registrars. Annual procurement expenditure exceeds £200m, routed through ProContract. Services are delivered via a hybrid omni-channel model: online self-service portals, a physical customer service desk at Town Hall on Bridge Street, a telephone contact centre (01733 747474), and a network of commissioned delivery partners including Vivacity (leisure), Skanska (highways), Serco (council tax), and GreenerPboro (waste).

Name

Peterborough City Council

Legal name

Peterborough City Council

Website

https://peterborough.gov.uk

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Peterborough City Council is a unitary local authority in England, established in 1998, providing statutory and discretionary public services including social care, planning, waste collection, housing, and council tax administration to approximately 215,000 residents of Peterborough via a £220m annual budget.

Ownership category

akta.pro rank

Product category

Local Government and Public Administration

NAICS

Other General Government Support (92119), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs (925110), Administration of Environmental Quality Programs (9241)

SIC

Services-Social Services (8300), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Local government services
• Public sector administration
• Statutory social care
• Waste management services
• Council tax administration

Headquarters

HQ city

Peterborough

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Council Tax: Property-based local taxation charged to all residential households in Peterborough. Part of the net revenue budget of approximately £220m per annum.
2. Business Rates: Levied on commercial properties in the council's area. Forms part of the overall council revenue funding.
3. Central Government Grants: Revenue support grant and other government funding to support statutory service delivery.
4. Service Fees and Charges: Various fees for services including planning applications, licensing, parking permits, registrars, and other council services.
5. Supplier Invoice Payment Performance: Council pays supplier invoices within 30 days. For 2025/26, 92.91% of invoices were paid within 30 days with interest liability of £251,596.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Peterborough City Council is a unitary local authority that delivers statutory and discretionary public services to approximately 215,000 residents of Peterborough, England. Its core offerings include council tax administration, adult and children's social care, waste and recycling collection, planning and building control, housing and homelessness services, benefits administration, highways maintenance, environmental health, licensing, schools and education, libraries and leisure, and community safety. The council operates a £220 million net revenue budget and procures over £200 million of goods, works and services annually through its ProContract e-procurement portal.

Product overview

Peterborough City Council operates as a unitary local authority providing comprehensive public services to residents. The council offers a unified platform of digital services including online tax and payments (council tax, business rates, parking), citizen reporting systems, procurement portals, and engagement platforms. The product portfolio spans adult and children's social care, waste management, planning, housing, libraries, and community services, all delivered through the council's WCAG 2.2 compliant website (www.peterborough.gov.uk) with associated mobile-accessible services.

Differentiator

Problem solved

Functional benefit

Brands

• Children's Spark Awards: An awards program shining a spotlight on individuals who work tirelessly to support and uplift children in Peterborough.

Products and services

• Council Tax Administration

Quantifiable outcome

• 92.91% of supplier invoices paid within 30 days (2025/26)
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Vivacity PeterboroughcoreChannel Partner/ Reseller/ DistributorThe culture and leisure trust responsible for Peterborough's sport, leisure and fitness facilities and activities. Delivers leisure services on behalf of the council. Social media: @VivacityPBoro. Contact: www.vivacity.org
• GreenerPborocoreChannel Partner/ Reseller/ DistributorDelivers operational services on behalf of the council, including waste and recycling services. Twitter: @greenerpboro.
• SkanskacoreChannel Partner/ Reseller/ DistributorStrategic partner providing highways work and infrastructure services on behalf of the council under contractual arrangement.
• SercocoreChannel Partner/ Reseller/ DistributorStrategic partner providing council tax administration services on behalf of the council under contractual arrangement. Both Serco and Skanska use council data only for specified contract purposes and must comply with data protection legislation.
• Cambridgeshire Fire and RescueminorStrategic or Co-development PartnerPartnership with Cambridgeshire Fire and Rescue and Jack Lloyd's father to produce a water safety video highlighting dangers of swimming in open water. Video produced to support drowning prevention efforts.
• Cambridgeshire and Peterborough AdoptioncoreStrategic or Co-development PartnerRegional Adoption Agency serving both Peterborough and Cambridgeshire. Cambridgeshire and Peterborough Adoption is the Regional Adoption Agency providing adoption services.
• NHS and Health PartnerscoreStrategic or Co-development PartnerThe council works with government departments like the NHS and local health providers including GPs to deliver integrated services. Health data sharing and joint working on public health initiatives.
• Department for Work and PensionscoreStrategic or Co-development PartnerCentral government partner for benefits administration and employment services. Information sharing arrangements for benefits delivery and fraud prevention.
• Oxygen FinanceminorChannel Partner/ Reseller/ DistributorPartner for the Supplier Incentive Scheme - an early payment programme allowing suppliers to be paid ahead of 30-day terms. Suppliers may receive calls or emails from Oxygen Finance explaining the programme.
• PolicecoreStrategic or Co-development PartnerMulti-agency working with police for community safety, safeguarding, and law enforcement purposes. Joint initiatives including domestic abuse campaign and community safety.
• ZengenticoreTechnology or IntegrationWebsite platform provider and host for www.peterborough.gov.uk and www.sparks.peterborough.gov.uk. Provides content management system. Temporarily stores IP addresses for security purposes (30-day retention) via load balancer logs.
• Anchor Hanover GroupminorGTM or Marketing PartnerClayburn Court advertising partnership. Anchor Hanover Group operates retirement housing and the council website features affiliate advertising for their properties.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/peterboroughcc
• YouTubeyoutube.com/channel/UCBGtAD5RrYO-xJPW96UFl_Q
• Facebookfacebook.com/peterboroughcc
• LinkedInlinkedin.com/company/peterborough-city-council
• Instagraminstagram.com/peterboroughcitycouncil
• TikToktiktok.com/@peterboroughcitycouncil

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Peterborough City Council