Metro Community Health Centers

What Metro Community Health Centers does

Metro Community Health Centers, Inc. (MCHC) is a New York City-based Federally Qualified Health Center (FQHC) that delivers primary and specialty medical, dental, behavioral, and ancillary health services across four Article 28-designated outpatient locations in the Bronx, Downtown Brooklyn, Staten Island, and Manhattan. Founded around 2015 and operating under the Federally Supported Health Centers Assistance Act (FSHCAA), MCHC is deemed an employee of the Public Health Service and holds FTCA malpractice coverage. The organization maintains a special commitment to individuals with intellectual and developmental disabilities (IDD), with clinical staff experienced in treating Down syndrome, cerebral palsy, autism, and other complex conditions, alongside serving LGBTQ+ patients, undocumented individuals, and other underserved populations regardless of insurance status or ability to pay.

MCHC's product surface spans core primary care, TeleHealth virtual visits (accessible across mobile, tablet, and desktop), behavioral/mental health, dentistry, neurology, psychiatry, podiatry, and women's health for patients 13 and older. The underlying technology stack is conventional healthcare IT: eClinicalWorks (eCW) for the patient portal and EHR, a TeleHealth platform for virtual appointments, ZocDoc for online booking, and standard telephony. No proprietary platform, AI/ML components, patents, or technology IP were identified in the source data.

MCHC generates revenue through fee-for-service billing to Medicaid, Medicare, and private insurance payers, supplemented by federal Section 330 grants, enhanced FQHC reimbursement, and sliding-fee-scale payments from uninsured patients (billed monthly on a household-income basis). The organization accepts new patients via phone (855-MCHCNYC) and online request forms, and acquires patients through community partnerships (Project Street Beat, Food Bank For NYC), government engagement (Bronx Borough President), and grassroots outreach. Operating as a non-profit with 51–100 employees and no disclosed outside funding or M&A activity, MCHC's go-to-market is community-based rather than enterprise sales-led. Leadership includes CEO Rita Bilello and COO Nellie Santiago-Rivera; ownership structure is governed by a typical FQHC board, with no parent company or private equity backing identified.

Name

Metro Community Health Centers

Legal name

Metro Community Health Centers, Inc.

Website

https://mchcny.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Metro Community Health Centers is a New York City-based Federally Qualified Health Center operating four locations across the Bronx, Brooklyn, Staten Island, and Manhattan, delivering primary care, dental, behavioral health, and specialty services to underserved populations, with a special focus on individuals with intellectual and developmental disabilities.

Ownership category

akta.pro rank

Product category

Community Health Center / Federally Qualified Health Center (FQHC) Services

NAICS

Outpatient Care Centers (6214), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Mobile & Street Medicine Primary Care Programs (HLAFAGAH)

Keywords

• Federally qualified health center
• Primary medical care
• Behavioral health services
• Community health centers
• Telehealth virtual care

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Healthcare Services Revenue: MCHC generates revenue through patient service fees billed to Medicaid, Medicare, and private insurance payers. As a Federally Qualified Health Center, the organization receives federal funding and enhanced reimbursement rates. Services are also provided on a sliding fee scale based on household income for uninsured or underinsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Metro Community Health Centers operates as a Federally Qualified Health Center providing integrated primary medical care, dental, behavioral health, and ancillary specialty services (Neurology, Psychiatry, Podiatry, Women's Health) at four physical locations across New York City and via TeleHealth. Services are offered regardless of a patient's ability to pay, supported by a sliding fee scale, federal FQHC funding, and acceptance of Medicaid, Medicare, and private insurance.

Product overview

Metro Community Health Centers operates as a unified healthcare delivery platform offering integrated primary and specialty medical, dental, behavioral, and ancillary health services. The organization provides a coordinated care model across four NYC locations (Bronx, Downtown Brooklyn, Staten Island, and Manhattan), with core services including Primary Care, TeleHealth, Mental Health, and specialty offerings such as Neurology, Psychiatry, Dentistry, Women's Health, and Podiatry. The platform is distinguished by its special commitment to serving individuals with intellectual and developmental disabilities (IDD), with staff experienced in treating patients with Down syndrome, cerebral palsy, autism, and other complex medical needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Family medical services for pediatric, adolescent, and adult patients, including those with intellectual and developmental disabilities, delivered at MCHC's NYC health center locations.
• TeleHealth

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Four partnerships are on record, tiered core.

• ZocDoccoreChannel Partner/ Reseller/ DistributorZocDoc provides online appointment booking platform allowing new and existing patients to schedule appointments at MCHC locations through the ZocDoc website and application.
• Project Street BeatcoreStrategic or Co-development PartnerCommunity partnership providing free health services on-site including HIV and STI testing, Narcan distribution, health education, and community resources through the Project Street Beat Mobile Medical Unit.
• Food Bank For New York CitycoreStrategic or Co-development PartnerPartnership to operate the Metro Food Pantry providing free food assistance to community residents, patients, and visitors. Pantry open Tuesdays, Thursdays, and Fridays.
• Bronx Borough President Vanessa L. GibsoncoreOthersMetropolitan government partnership to expand access to quality care and discuss community health initiatives.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MCHCNYC
• LinkedInlinkedin.com/company/metro-community-health-centers-inc
• Instagraminstagram.com/metrocommunityhealthcenters

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metro Community Health Centers