Holland Hospital

What Holland Hospital does

Holland Hospital is an independent, non-profit acute-care community hospital founded in 1917 and headquartered at 602 Michigan Avenue, Holland, Michigan. It serves the West Michigan lakeshore region, providing emergency care, surgical procedures, diagnostic imaging, laboratory services, primary care, specialty care, maternity care (Boven Birth Center), orthopedic care, and urgent care across its main campus, a Hudsonville primary care facility, and additional outpatient locations. Clinical capability is anchored by a 400+ affiliated physician network and the deployment of the da Vinci 5 Surgical System for robotic-assisted minimally-invasive procedures; broader specialty access is being developed through the Westpark Specialty Center joint venture with University of Michigan Health.

The revenue model is a standard healthcare-services model: patient services billed to commercial insurance, Medicare, Medicaid, and self-pay patients, with billed charges estimated via a published pricing-transparency portal and a phone-based pricing specialist line. Cost transparency, the Patient Portal, online bill payment (PersonaPay), medical records requests, radiology image requests, and CareCredit-based patient financing form the digital patient engagement layer. Adjacent support services include 24/7 chaplaincy/Spiritual Care and free clinical interpretation in 200+ languages.

Distribution is regional and direct-to-consumer: patients access care via the website's Find A Doctor, Find A Service, and Find A Location tools, urgent care with real-time wait times, and a physician referral network. Quality positioning is supported by 18 consecutive years of the Healthgrades Outstanding Patient Experience Award (top 10% nationally), CMS Five Star Rating, DNV GL ISO 9001 certification, and a No. 6 national ranking in the CMS Value-Based Purchasing program among 4,000+ hospitals, alongside an explicit positioning as the region's lowest-cost Medicare provider with preferred status from Priority Health and Blue Cross Blue Shield. Patti VanDort is identified as President and CEO.

Name

Holland Hospital

Legal name

Holland Hospital

Website

https://hollandhospital.org

Company type

Private

Founded year

1917

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Holland Hospital is an independent non-profit community hospital in Holland, Michigan, serving the West Michigan lakeshore region with acute care, surgery, primary care, maternity (Boven Birth Center), and specialty services through a 400+ physician network, the da Vinci 5 Surgical System, and a growing outpatient footprint.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (62211)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Acute care hospital
• Robotic-assisted surgery
• Emergency and urgent care
• Maternity and birth center
• Primary and specialty care

Headquarters

HQ city

Holland

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services: Acute care hospital services including emergency care, surgical procedures, diagnostic imaging, laboratory services, and outpatient care. Revenue generated through patient services billed to insurance, Medicare, Medicaid, and self-pay patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Holland Hospital is an independent, non-profit community hospital that delivers acute care, surgical, primary, specialty, maternity, emergency, and urgent care services to residents of the West Michigan lakeshore region. Care is delivered through a 400+ physician network across a main hospital campus, urgent care sites, and outpatient locations (including Hudsonville primary care and the forthcoming Westpark Specialty Center with University of Michigan Health). Supporting digital infrastructure includes a patient portal, online bill pay, medical records requests, and pricing transparency tools.

Product overview

Holland Hospital is a healthcare system offering a comprehensive portfolio of patient-facing digital services and medical care facilities. The core digital infrastructure includes Patient Portal for secure medical record access, Online Bill Payment via PersonaPay integration, Cost Estimates for pricing transparency, Medical Records requests, and Radiology Image Request services. Find A Doctor connects patients with over 400 physicians, while Find A Service and Find A Location help navigate care options. Specialty services include the da Vinci 5 Surgical System for robotic-assisted surgery, the Boven Birth Experience for maternity care, and Urgent Care with real-time wait times. The hospital operates multiple facilities including the main Holland campus, Hudsonville primary care, and the Westpark Specialty Center partnership with University of Michigan Health. Additional support services include Spiritual Care with 24/7 chaplain access and Language Services in 200+ languages.

Differentiator

Problem solved

Functional benefit

Products and services

• da Vinci 5 Surgical System Robotic-assisted minimally invasive surgery service offering patients quicker recovery through advanced surgical technology; available to patients requiring qualifying surgical procedures.
• Boven Birth Experience Comprehensive maternity and birthing services at the Boven Birth Center for expectant mothers, with a focus on first-time mothers and connecting OB provider selection.
• Urgent Care Walk-in urgent care services for non-emergency medical needs, with online real-time wait times displayed.
• Patient Portal Secure online portal allowing patients to view medical information, manage appointments, and communicate with healthcare providers.
• Cost Estimates Pricing transparency tool providing estimates for procedures and hospital care costs based on patient-specific insurance information.
• Medical Records Request Medical records request service allowing patients to obtain copies of their hospital medical records through an authorization process.
• Radiology Image Request Online service for patients to request and share radiology images with their healthcare providers.
• Primary Care – Hudsonville Primary care, lab, mammography and radiology services offered at the new Hudsonville facility, now open and accepting new patients.
• Westpark Specialty Center Specialty care facility developed in partnership with University of Michigan Health to expand local access to specialty services for West Michigan residents.
• Spiritual Care Services Chaplain services and spiritual support including sacramental ministries, advance directive consultation, and ethical care consultation, available 24/7 to patients and families.
• Language Services Free clinical interpretation services available in 200+ languages including American Sign Language for Limited English Proficient patients, available 24/7.

Quantifiable outcome

• Top 10% in the nation for patient experience - 18 consecutive years
• +2 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

One partnership is on record.

• University of Michigan HealthmajorStrategic or Co-development PartnerHolland Hospital and University of Michigan Health have partnered on the Westpark Specialty Center project. This partnership aims to expand access to local specialty care for West Michigan residents by bringing University of Michigan Health specialists closer to the Holland Hospital service area. The groundbreaking ceremony marks the beginning of this collaborative effort to provide world-class care close to home.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Corewell Health (formerly Spectrum Health): Corewell Health is the largest integrated health system in West Michigan, headquartered in Grand Rapids, and competes directly with Holland Hospital for primary, specialty, and acute care patients across the lakeshore region. As a multi-hospital system, it is the principal competitor against which Holland's value and patient-experience positioning is benchmarked.
• Trinity Health Michigan: Trinity Health operates multiple hospital campuses across Michigan as part of a national Catholic nonprofit system. It competes with Holland in select West Michigan service areas and represents the integrated-system peer whose scale and capital access Holland lacks as an independent nonprofit.
• McLaren Health Care: McLaren Health Care is a Michigan-based integrated nonprofit system with hospitals across the state. Comparable to Holland as a multi-site hospital operator competing for value-based contracts and physician talent in Michigan.
• Ascension Michigan:

Direct peers

• Bronson Healthcare: Bronson Healthcare is a Kalamazoo-based nonprofit community health system serving southwest Michigan with hospitals, primary care, and specialty services. It is a directly comparable community hospital peer with overlapping service lines (primary, specialty, surgical) and similar value-based care positioning.
• Munson Healthcare: Munson Healthcare is a Traverse City-based nonprofit regional health system serving northern Michigan with multiple hospitals and a broad primary/specialty network. Comparable to Holland as a regionally focused, multi-site community hospital system outside a major metro.

Emerging players

• University of Michigan Health (Michigan Medicine): University of Michigan Health is Holland's JV partner on the Westpark Specialty Center and a leading academic health system. It is both a strategic ally and a competitor for higher-acuity specialty referrals that historically bypass Holland for Ann Arbor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hollandhospital
• Facebookfacebook.com/HollandHospital

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Holland Hospital