Everrich

Name

Everrich

Legal name

昇恆昌股份有限公司 (Ever Rich Corporation)

Website

https://everrich-group.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Travel Retail / Duty-Free Shopping

NAICS

General Merchandise Retailers (455)

SIC

Retail-Miscellaneous Shopping Goods Stores (5940)

akta.pro primary industry

Travel Retail Luxury Department Stores (Airport / Duty-Free Format) (CRAGADAJ)

akta.pro secondary industries

Gift, Novelty & Souvenir Variety Stores (CRAGAJAG), Jewelry, Watches & Luxury Goods Marketplaces (CRAFABAK)

Keywords

• Duty-free retail
• Travel retail
• Airport shopping
• Duty-free ecommerce
• Loyalty membership program

Headquarters

HQ city

Taipei

HQ country

Taiwan

HQ region

Asia

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Duty-Free Retail Sales: Direct sales of duty-free merchandise including international luxury brands, cosmetics, fragrances, wines and spirits, Taiwanese souvenirs, and lifestyle products across 16 operating locations at airports and harbors throughout Taiwan.
2. Online Pre-Order Service: E-commerce platform allowing travelers to pre-order products online for airport pickup, generating revenue through direct product sales with integrated logistics.
3. Home Delivery E-commerce: Direct-to-consumer online retail delivering duty-free products to domestic customers without travel requirements, with tax advantages passed to consumers.
4. Brand Partnerships and Commissions: Revenue generated through partnerships with over 1000 international brands, including exclusive products and limited-edition collaborations.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Everrich constructs and operates duty-free retail stores at airports, harbors, and downtown locations across Taiwan, selling international luxury brands, cosmetics, fragrances, wines and spirits, and Taiwanese souvenirs. The company runs two proprietary e-commerce platforms — EVERRICH.COM for travelers to pre-order online and collect at airports, and EVERRICHTOHOME.COM for domestic consumers to receive duty-free-priced goods by home delivery. Supporting services include a personalized SP TEAM shopping concierge and the RICHCLUB tiered membership loyalty program.

Product overview

Everrich (昇恆昌) operates Taiwan's leading duty-free travel retail business with a multi-channel platform architecture consisting of physical retail stores at 10+ airport and harbor locations across Taiwan, two e-commerce platforms (昇恆昌免稅購物網 for pre-order airport pickup and 昇恆昌宅配網 for home delivery), and a digital membership ecosystem (RICHCLUB). The company serves travelers through physical stores at Taoyuan T1/T2, Songshan, Taichung, Kaohsiung airports and Keelung Harbor, plus flagship downtown stores in Neihu (Taipei) and Golden Lake Plaza (Kinmen). Additional services include SP TEAM personalized shopping assistance, 24/7 AI Customer Service, and exclusive IP character EBX宇宙熊. The portfolio represents an integrated omnichannel model combining brick-and-mortar retail, e-commerce, loyalty program, and concierge services for duty-free shopping.

Differentiator

Problem solved

Functional benefit

Brands

• RICHCLUB: Membership program offering points redemption, exclusive privileges, and lifestyle experiences for travelers.
• EBX宇宙熊 (EBX Universe Bear)

Products and services

• EVERRICH.COM Duty-Free Online Pre-Order Platform (昇恆昌免稅購物網) Taiwan's first travel retail e-commerce platform that allows travelers to pre-order duty-free products online and pick them up at airport counters (Taoyuan, Songshan, Taichung, Kaohsiung). Targets outbound travelers wanting convenience and pre-order discounts.
• EVERRICHTOHOME.COM Home Delivery Service (昇恆昌宅配網) E-commerce home-delivery platform that enables domestic Taiwanese consumers without international travel plans to purchase duty-free-priced merchandise with home delivery, supported by multiple payment options (credit card and mobile payments).
• RICHCLUB Loyalty Membership Program Free tiered loyalty program (Starter, Explorer, Creator, Voyager tiers) offering point accumulation (3–5 points per NT$100 spent), member-exclusive discounts, and redemption options for gifts, dining, travel experiences, and airport services. Accessible via LINE OA and dedicated mobile app.
• Taoyuan International Airport Duty-Free Stores (Terminal 1 and Terminal 2) Duty-free retail stores at both Terminal 1 and Terminal 2 of Taoyuan International Airport offering the widest product range of international luxury brands, cosmetics, fragrances, tobacco, liquor, and Taiwanese souvenirs across departure and arrival areas.
• Taipei Songshan Airport Duty-Free Store Duty-free retail store at Taipei Songshan Airport serving departure and arrival passengers with international brand merchandise at duty-free prices.
• Taichung International Airport Duty-Free Store Duty-free store at Taichung International Airport with a Central Taiwan souvenir area offering international brands and local products to departure and arrival travelers.
• Kaohsiung International Airport Duty-Free Store Largest duty-free store at Kaohsiung International Airport serving departure and arrival travelers in southern Taiwan.
• Keelung Harbor Duty-Free Store Duty-free shop at Keelung Harbor serving cruise passengers, with hours adjusted to ferry schedules.
• Kinmen Port Passenger Terminal Duty-Free Store Duty-free store at the Kinmen Port Passenger Terminal serving travelers arriving from or departing to Xiamen, offering duty-free pricing on international brands.
• Neihu Flagship Downtown Duty-Free Store (昇恆昌內湖旗艦店) Asia's first flagship downtown duty-free store, located in Neihu, Taipei, with 5 floors of shopping space. Open 365 days a year, allowing travelers and visitors to shop duty-free products without flight time restrictions.
• Golden Lake Plaza Duty-Free Store (金湖廣場) Largest duty-free shop in Kinmen with nearly 9,000 ping (approx. 30,000 square meters) of shopping space featuring 500+ international brands, with an attached hotel on-site.
• SP TEAM Personalized Shopping Service Personal shopping consultation service providing one-on-one guidance in-store and online via LINE, including individual shopping assistance, corporate merchandise planning, custom jewelry service, and experiential activity courses for both individuals and corporate clients.
• AI Customer Service Chatbot 24/7 AI-powered chatbot service accessible via the official website and LINE for instant automated responses to shopping, loyalty, and service-related inquiries.
• Taishin Bank EVERRICH Co-Branded Credit Card Co-branded credit card with Taishin Bank available in Infinite Card (NT$25,000/year annual fee) and Platinum Card (NT$2,500/year) tiers, offering 10–13% duty-free discounts, up to 3% cashback, airport parking, VIP lounge access, and airport transfer services.
• EBX Universe Bear IP Character and Brand Merchandise (EBX宇宙熊) Proprietary futuristic-style mascot character used for brand ambassadorship and licensed merchandise collaborations across multiple consumer categories (food, hotels, illustration, film, music).

Quantifiable outcome

• 100+ million members accumulated within 6 months of e-commerce launch
• +1 more outcomes

Named customers2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• KKdaycoreGTM or Marketing Partner · 1 June 2026Travel experience partnership offering exclusive discounts to RICH FRIEND members. RICH FRIEND members can access KKday coupons with spending thresholds and participate in travel fund raffles.
• Taishin Bank (台新銀行)coreStrategic or Co-development PartnerCo-branded credit card partnership offering two card tiers: Infinite Card (NT$25,000/year) and Platinum Card (NT$2,500/year). Cardholders receive 10-13% discounts on duty-free purchases and exclusive benefits including airport parking, VIP lounge access, and airport transfer services.
• 亞洲萬里通 (Asia Miles)minorGTM or Marketing PartnerTravel rewards partnership allowing RICHCLUB members to earn Asia Miles points through purchases, enabling cross-platform reward accumulation.
• EBX宇宙熊 (EBX Universe Bear)coreStrategic or Co-development PartnerProprietary IP character launched in 2022 serving as brand ambassador for e-commerce. The character has collaborated with 10+ brands across food, hotels, illustrators, films, and music, and developed exclusive merchandise sold through multiple channels.

Scale indicators9 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Avolta (formerly Dufry): Avolta (formed from the Dufry–Autogrill merger) is the world's largest travel retailer with operations in 70+ countries. Closest global comparable to Everrich in business model (airport duty-free retail), scale ambition, and customer base (international travelers).
• DFS Group: DFS Group, owned by LVMH, is the world's leading luxury travel retailer operating airport and downtown duty-free stores globally. Directly comparable to Everrich as a multi-format travel retailer focused on luxury brands in airports and flagship downtown locations.
• Gebr. Heinemann: Gebr. Heinemann is one of Europe's largest travel-retail distributors and operators, running duty-free shops across European and global airports. Comparable to Everrich as an airport-anchored duty-free operator with strong brand portfolio and B2B travel-retail expertise.
• China Tourism Group Duty Free (CDF): CDF is China's largest state-owned travel retailer and one of the world's largest duty-free operators, with airport, downtown, and offshore-island duty-free operations. Comparable to Everrich in operating model (airport + downtown + island formats) and Asia-Pacific focus.
• The Shilla Duty Free: The Shilla Duty Free, subsidiary of Hotel Shilla (Samsung-affiliated), is a leading Asian duty-free retailer operating airport and downtown stores primarily in Korea. Comparable to Everrich in scale, luxury-brand focus, and hybrid airport/downtown flagship model.
• Lotte Duty Free: Lotte Duty Free is a major Asian travel-retail operator with extensive airport and downtown duty-free operations, particularly in Korea and Asia-Pacific. Directly comparable to Everrich as a top-10 global travel retailer with strong Asian presence and integrated loyalty/credit-card ecosystem.
• Dubai Duty Free: Dubai Duty Free is one of the largest single-airport duty-free operators in the world, based at Dubai International. Comparable to Everrich as a major airport-anchored duty-free retailer with strong luxury brand assortment, though concentrated in a single hub airport.

Emerging players

• Flemingo International: Flemingo is a travel-retail operator with duty-free operations across Africa, Asia, and the Middle East. Comparable to Everrich as a multi-country duty-free retailer with airport and border-shop formats, though more emerging-market focused.

Regional players

• King Power: King Power is Thailand's dominant duty-free operator with airport and downtown stores in Bangkok and Phuket. Comparable to Everrich as a regional Asian travel retailer with strong domestic dominance, though focused on the Thai market rather than Taiwan.

Broad incumbents

• Lagardère Travel Retail: Lagardère Travel Retail is a major global travel-retail and hospitality operator with broad airport retail, foodservice, and duty-free presence. Comparable to Everrich as a multi-format travel retailer operating across airports and transit hubs globally, with a broader portfolio including F&B.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Everrich