Gruppo CAP

What Gruppo CAP does

Gruppo CAP (legal entity CAP Holding S.p.A.) is Italy's largest single-business public water utility, founded in 1928 and headquartered in Milan. It operates the integrated water service (Servizio Idrico Integrato) — encompassing groundwater abstraction, drinking water treatment, aqueduct distribution, sewerage, and wastewater treatment — for more than 2 million residents across the Milan metropolitan area and the provinces of Monza e Brianza, Pavia, Varese, and Como, under an exclusive public concession extended to 2037 in May 2026.

The technology backbone integrates Hexagon's asset-management and real-time network monitoring platform with proprietary AI-driven optimisation, smart metering infrastructure for remote consumption measurement, and a circular-economy footprint including the BioPiattaforma ZeroC urban biorefinery at Sesto San Giovanni and the Neofos phosphorus-recovery research project. Operationally the group runs a 24/7 Pronto Intervento emergency service, the My CAP mobile app and Area Riservata self-service portal, over 200 Case dell'Acqua (water kiosks), and a network of Punto Acqua (physical customer-service branches); it holds ISO 9001/14001/27001/45001/50001 certifications and was awarded 'Top Utility 2026 Overall' and admitted to 'Leading Utilities of the World' in the same period.

The revenue model is dominated by regulated water tariffs set by ARERA on a consumption-volume basis (mixing fixed and variable components) across four customer tiers — private residential, business/industrial, condominium administrators, and municipalities — supplemented by one-time connection/extension fees and transaction-based service charges. Wholly-owned operating subsidiaries include Amiacque (water service operations) and CAP Evolution (circular economy, renewable energy), plus Neutalia as an adjacent circular-treatment vehicle; the group reported 2025 revenues of €500.5M, EBITDA of €142.2M, and net profit of €36.4M, funding a €1B+ Industrial and Sustainability Plan through 2037 (€925.4M earmarked 2026–2033, €164M deployed in 2025) and supported by a €100M European Investment Bank loan signed in October 2025.

Name

Gruppo CAP

Legal name

CAP Holding S.p.A.

Website

https://gruppocap.it

Company type

Private

Founded year

1928

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gruppo CAP is Italy's largest single-business public water utility, operating the integrated water service for over 2 million residents across the Milan metropolitan area and surrounding provinces under an exclusive public concession extended to 2037, with ARERA-regulated tariffs and circular-economy operations through subsidiaries Amiacque and CAP Evolution.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Pumps & Pumping Equipment (3561)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Design & Engineering for Renewal/Expansion (Pipelines, Pump Stations, Treatment Plants) (EUANALAD), Treated Water Storage & Pressure Management (Reservoirs, Tanks, Booster Stations) (EUANAAAD), Sewer Pump/Lift Stations & Wet Wells (EUANACAC)

Keywords

• Integrated water service
• Wastewater treatment
• Water utility management
• Smart metering infrastructure
• Circular economy biorefinery

Headquarters

HQ city

Milan

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain

Revenue model

1. Water Utility Tariffs: Regulated tariffs for integrated water service including water distribution, sewage collection, and wastewater treatment. Revenue based on consumption and service provision to 2 million+ residents across Milan metropolitan area and surrounding provinces.
2. Connection and Extension Fees: Fees for new water and sewage connections, network extensions, and service activations for residential and commercial customers
3. Service Charges: Additional charges for services including meter verification, temporary supply, transfer and takeover of contracts

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Gruppo CAP provides integrated water services (Servizio Idrico Integrato) across the Milan metropolitan area, covering the entire water cycle: abstraction from deep aquifers, drinking water treatment, aqueduct distribution, sewerage collection, and wastewater treatment. The company serves over 2 million residents through regulated utility tariffs, supported by digital customer channels including the My CAP mobile app and Area Riservata online portal, plus emergency response services.

Product overview

Gruppo CAP is Italy's largest single-business public water utility, providing integrated water services (Servizio Idrico Integrato) to over 2 million residents across the Milan metropolitan area and provinces of Monza e Brianza, Pavia, Varese, and Como. The core product covers the entire water cycle: abstraction from deep aquifers, drinking water treatment, aqueduct distribution, sewerage, and wastewater treatment. Customer-facing products include the My CAP mobile app and the Area Riservata self-service portal for account management and consumption monitoring. Circular economy infrastructure includes the BioPiattaforma ZeroC urban biorefinery in Sesto San Giovanni. The SHIFT platform (launched 2026) is an alliance between industry, research, and local communities. The company operates smart metering infrastructure, real-time network monitoring via Hexagon platforms, and a 24/7 emergency service (Pronto Intervento). Water kiosks (Case dell'Acqua) and physical Water Points (Punto Acqua) serve as customer service channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Servizio Idrico Integrato (Integrated Water Service) Core integrated water service covering the entire water cycle: water sourcing and abstraction from deep aquifers (approximately 100 metres), drinking water treatment, aqueduct distribution networks, sewerage, and wastewater treatment. Serves over 2 million residents across the Milan metropolitan area and provinces of Monza e Brianza, Pavia, Varese, and Como.
• My CAP Mobile application for customers to monitor water consumption, manage accounts, and perform operations such as contract transfers and new connections from a smartphone device.
• Area Riservata (Personal Area) Online customer portal enabling account management, consumption monitoring, bill payment, contract transfers, new connections, and service requests for private, business, condominium, and municipal customers.
• Pronto Intervento (Emergency Service) 24/7 emergency response service for water network faults, sewerage issues, and treatment plant malfunctions. Available via free phone (800 175 571) and email for reporting leaks, meter issues, drainage problems, flooding, and abnormal discharges.
• Water Quality and Analysis Services Continuous monitoring and laboratory analysis of drinking water sourced from deep aquifers, ensuring safety standards. Includes the Water Label system for quality transparency per municipality.
• Case dell'Acqua (Water Kiosks) Network of water kiosks throughout the service territory offering fresh, sparkling, or purified water to reduce plastic consumption, waste, and CO2 emissions. Over 200 kiosk locations listed across municipalities.
• Punto Acqua (Water Point) Physical customer service branches in municipalities for contract management, billing, network connections, meter verification, and dispute resolution. Located at Via Rimini 38, Milan, open Monday to Friday.

Quantifiable outcome

• 42% water leak rate reduction targeted through AI-driven network optimization and Hexagon platform

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• SHIFT Platform PartnersstrategicStrategic or Co-development Partner · 1 March 2026SHIFT is an alliance between industry, research institutions, and local communities for green transition. Gruppo CAP serves as anchor partner driving circular economy and sustainability innovation initiatives.
• AMGA (Associazione Mancata Gestione Acqua)coreStrategic or Co-development Partner · 10 October 2025Gruppo CAP and AMGA ratified agreement for acquisition of ALA. CAP obtained 20% of stakes through this strategic partnership, expanding territorial presence and operational scale.
• HexagoncoreTechnology or IntegrationHexagon provides digital platforms for Gruppo CAP's operational consolidation. The partnership enables prioritised repairs, single operational view, and AI-driven network optimization. Hexagon's asset management and real-time monitoring platforms address ageing infrastructure, leak reduction, and regulatory compliance challenges.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• ACEA S.p.A. Italian multi-utility headquartered in Rome providing integrated water, electricity, and environmental services under ARERA regulation. Directly comparable business model to Gruppo CAP as another large Italian regulated water operator with capital-intensive networks and similar GTM into municipal customers.
• A2A S.p.A. Italian multi-utility headquartered in Lombardy (Brescia) operating integrated water, electricity, gas, and waste services. Closest geographic peer to Gruppo CAP, serving overlapping Lombardy municipal customers with comparable integrated water utility economics and ARERA-regulated tariffs.
• Iren S.p.A. Italian multi-utility serving north-western Italy across water, waste, and energy with similar integrated business mix. Comparable integrated water service operator under the same ARERA regulatory framework, with similar capital programmes and multi-provincial municipal footprint.
• Hera S.p.A. Italian multi-utility based in Bologna operating integrated water, waste, and energy services across Emilia-Romagna and adjacent regions. Comparable regulated water utility operator with similar scale (~€500M+ water segment revenue) and integrated environmental services strategy.
• SMAT (Società Metropolitana Acque Torino): Turin metropolitan water utility serving a comparable large Italian metropolitan area under public concession. Directly comparable model as another Italian municipal water utility operating integrated water service with similar regulated economics.

Broad incumbents

• Veolia Environnement: Global leader in water, waste, and energy management services operating municipal water concessions worldwide. Comparable integrated water utility operator with far broader geographic scope and a more diversified service portfolio than Gruppo CAP.
• Suez SA: French-based global water and waste services company operating municipal and industrial water networks internationally. Comparable integrated water services operator at significantly larger scale, providing a benchmark for international water utility economics.
• United Utilities Group Plc: UK-listed regulated water and wastewater company serving the North West of England. Comparable regulated integrated water utility with similar capex programmes, Ofwat oversight, and revenue model tied to regulated tariffs.

Others

• Severn Trent Plc:

Regional players

• BrianzAcque: Italian water utility serving the Province of Monza and Brianza in Lombardy. Direct geographic adjacency to Gruppo CAP's service territory, operating the same integrated water service model under the same ARERA framework with a smaller but overlapping customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gruppocap
• YouTubeyoutube.com/user/CAPholding
• Facebookfacebook.com/GruppoCAP
• LinkedInlinkedin.com/company/gruppo-cap
• Instagraminstagram.com/gruppocap

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gruppo CAP