Catholic Charities of the Diocese of Albany

What Catholic Charities of the Diocese of Albany does

Catholic Charities of the Diocese of Albany is an independent 501(c)(3) non-profit social services organization founded in 1917 and headquartered at 40 North Main Avenue, Albany, NY. It operates as one of the largest private non-profit social service agencies in New York's Capital Region, delivering 85 programs and services across 14 counties spanning approximately 10,000 square miles through 50+ physical sites. With nearly 1,000 employees and 1,300 volunteers, the organization served 78,000+ individuals in the most recent year, distributing $1.8 million through Emergency Assistance alone and growing Emergency Assistance households served from 621 in 2023 to 824 in 2024. The portfolio spans six core program areas (Emergency Assistance, Youth/Families/Older Adults, Housing & Shelters, Health-Related, Community Outreach & Neighborhood, and Food Insecurity & Nutrition) supported by five service-specific agencies (Care Coordination, Disabilities, Community Maternity, Housing Office, United Tenants of Albany) and seven geographic/county-based agencies. The organization holds an independent legal status (not a direct subsidiary of the Roman Catholic Diocese of Albany) and is a member of Catholic Charities USA, a national network of 168 agencies; CEO Sister Betsy Van Deusen, CSJ was elected to the CCUSA Board of Directors in 2025.

The organization's technology and service infrastructure comprises a social-services case management platform, healthcare coordination systems (including the Food Farmacy's "food-as-medicine" referral model with healthcare provider referrals, the CDPHP Community Health Project spanning seven counties, and Project Safe Point's harm-reduction/syringe exchange), and a network of food pantries, shelters, and residential programs. Compliance infrastructure includes HIPAA Privacy Practices across Care Coordination, Disabilities Services, and county agencies, a Corporate Compliance Plan aligned with the Federal and State False Claims Acts, and a SOC-aligned website privacy/terms posture (handled by Compliance & Privacy Officer Douglas Secor). Technology integrations are limited to standard SaaS: Classy and MobileCause for donation processing, FreeWill for estate planning, and ADP Workforce Now for HR. The organization holds formal certifications to administer Medicaid, SNAP, WIC, FEMA, and other federal/state social service programs.

The revenue model is a hybrid non-profit structure: (1) individual and corporate donations collected online, by mail, phone, stock, vehicle, and planned giving/bequests, with 88 cents of every donated dollar going directly to social services; (2) foundation grants (exemplified by the record $550,000 from National Grid Foundation in 2025); and (3) government contracts and program fees for Medicaid Waiver, housing, food, and community health programs. Services are provided free of charge to clients; Emergency Assistance is capped at $250 per applicant per 12 months for utilities, medical, or eviction costs, and FEMA-funded assistance is structured per applicant per year for up to two consecutive years. Distribution is primarily direct service delivery through 50+ sites across 14 counties, augmented by healthcare provider referral channels, Diocesan parish referrals, and advocacy partnerships such as the NYS Catholic Conference Action Center. Customer segments served include economically disadvantaged individuals and families, children/youth and families, older adults, individuals with developmental disabilities, the homeless and housing-insecure, individuals with HIV/AIDS and chronic health conditions, rural communities, domestic violence survivors, food-insecure individuals, and immigrants/refugees.

Name

Catholic Charities of the Diocese of Albany

Legal name

Catholic Charities of the Diocese of Albany

Website

https://ccrcda.org

Company type

Private

Founded year

1917

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Catholic Charities of the Diocese of Albany is an independent 501(c)(3) non-profit founded in 1917 that delivers 85 social service programs across 14 upstate New York counties, serving 78,000+ individuals annually at 50+ sites with a focus on low-income families, seniors, individuals with disabilities, and those facing housing, food, or health crises.

Ownership category

akta.pro rank

Product category

Human & Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Temporary Shelters (624221), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Faith-Based Healthcare Ministries (Hospitals, Clinics, Medical Missions) (BPAGAJAH)

Keywords

• Social services
• Emergency assistance
• Community housing
• Food insecurity programs
• Disabilities services

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Individual and Corporate Donations: Tax-deductible charitable contributions from individuals and corporations, including online donations via Classy, Inc. platform, mail-in donations, phone donations, car donations, and stock gifts. 88 cents of every dollar donated goes directly to social services.
2. Foundation Grants: Grants from foundations such as National Grid Foundation ($550,000 awarded in 2025), supporting emergency assistance, housing, and community programs.
3. Government Contracts and Program Fees: Federal and state government funding for social service programs including Medicaid Waiver programs, housing assistance, food assistance programs (SNAP/WIC), and various community health programs.
4. Planned Giving: Bequests from wills, charitable gift annuities, gifts of real estate, providing long-term sustainability funding.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels11 records

Core offering

Catholic Charities of the Diocese of Albany delivers a comprehensive continuum of social services to economically disadvantaged individuals, families, and vulnerable populations across 14 counties in upstate New York. The organization provides emergency assistance, housing and shelter programs, food insecurity and nutrition services, health-related care coordination (including HIV/AIDS and harm reduction), disabilities services, youth and family programs, immigration legal services, and community outreach through 85 programs at 50 sites.

Product overview

Catholic Charities of the Diocese of Albany is a non-profit social services organization offering a portfolio of interconnected programs across 14 counties in upstate New York. The organization operates as a unified service network with six core program areas (Emergency Assistance, Youth/Families/Older Adults, Housing & Shelters, Health-Related Services, Community Outreach & Neighborhood, and Food Insecurity & Nutrition) supported by specialized agencies (Disabilities Services, Care Coordination Services, Community Maternity Services, Housing Office, and United Tenants of Albany) and geographic agencies serving specific counties. The organization served approximately 78,000 individuals last year through 85 programs and services at 50 sites across 10,000 square miles.

Differentiator

Problem solved

Functional benefit

Brands

• Catholic Charities Care Coordination Services: Provides support and services for individuals living with or at risk for HIV/AIDS and other chronic medical conditions
• Catholic Charities Disabilities Services
• Community Maternity Services
• Catholic Charities Housing Office (CCHO)
• United Tenants of Albany
• Mary's Haven
• Camp Scully
• Catholic Charities Food Farmacy
• Project Safe Point

Products and services

• Emergency Assistance
• Youth, Families & Older Adults Services Offers stability and opportunity through prevention, education, and supportive services including parenting support, youth development, crisis intervention, and services helping families achieve self-sufficiency. Served 17,889 people last year. Includes Meals on Wheels, Aging Life Services, caregiver support, long-term care ombudsman, and Runaway and Homeless Youth Program.
• Housing & Shelters Provides affordable housing and comprehensive services for individuals and families facing homelessness, including emergency shelters, Single Room Occupancy residences, family apartments, and affordable housing units. Served 2,340 people last year.
• Health-Related Services Continuum of compassionate health services from prevention to recovery including care coordination, Bridge Clinic, Health Hub, HIV/HCV screening, syringe exchange, diabetes prevention, and Meals on Wheels. Served 3,857 people last year.
• Community Outreach & Neighborhood Services Addresses root causes of poverty through advocacy, social planning, and policy development. Includes immigration services, substance abuse prevention, thrift stores, disability services, and crime victim programs. Served 20,124 people last year.
• Food Insecurity & Nutrition Addresses immediate hunger while building long-term food security including emergency food pantries, community meals, SNAP assistance, WIC program, Summer Food Service Program, and the Catholic Charities Food Farmacy. Served 26,619 people last year.
• Care Coordination Services Provides support and services for those living with or at risk for HIV/AIDS and other chronic medical conditions. Services include Bridge Clinic, Community Health Connection, Harm Reduction Services (Project Safe Point), Health Home Coordination, and Hepatitis C Patient Navigation.
• Disabilities Services (CCDS) Provides a wide range of services to individuals of all ages with developmental and related disabilities. Operates sixteen residential programs in Albany, Schenectady, Rensselaer, and Saratoga counties serving 11 counties. Includes residential services, individualized community supports, respite, environmental modifications, traumatic brain injury services, and Prader-Willi syndrome services.
• Community Maternity Services Provides continuum of services including parent education for pregnant and parenting adolescents, residential programs for youth in foster care, supportive counseling for at-risk students, and parenting education groups for parents with special needs. Founded in 1971 as a single residential program.
• Catholic Charities Housing Office (CCHO) Provides affordable housing and comprehensive services for individuals and families facing homelessness, focusing on long-term stable housing solutions including affordable family housing, family apartments, and Single Room Occupancy residences.
• United Tenants of Albany Community-based housing organization providing housing hotline, tenant counseling, homeless prevention services, advocacy, court advocacy for tenants facing eviction, fair housing enforcement, and emergency rental assistance.
• Catholic Charities Food Farmacy Serves Medicaid-eligible patients referred by healthcare providers who face food insecurity and nutritional risk. Offers healthy food and individualized nutrition education using a food-as-medicine approach.
• Project Safe Point Harm reduction services including syringe disposal, access/exchange services, risk reduction and recovery readiness counseling, treatment access, HIV/Hepatitis testing, and opioid overdose prevention.
• Diabetes Prevention Program Year-long program meeting weekly for 16 weeks, then bi-weekly for two months, then monthly for six months to help participants lower risk of type 2 diabetes by up to 58%.
• Immigration Legal Services Immigration legal services including citizenship assistance, document preparation, and human trafficking victim assistance, provided by BIA-accredited representatives.

Quantifiable outcome

• 78,000+ individuals served annually across 85 programs and services
• +4 more outcomes

Named customers2 records

Segments10 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• The Community Foundation for the Greater Capital RegionflagshipGTM or Marketing Partner · 18 June 2025The Community Foundation for the Greater Capital Region was honored at the 2025 Gala for Good for their unwavering dedication to philanthropy and community transformation. Their vision and generosity have played a pivotal role in strengthening the community.
• Catholic Charities USAcoreStrategic or Co-development PartnerCatholic Charities of the Diocese of Albany is a proud member of Catholic Charities USA, the nation's largest social service network with 168 agencies. CEO Sister Betsy Van Deusen was elected to the CCUSA Board of Directors in 2025.
• CDPHPcoreStrategic or Co-development PartnerCDPHP partnered with Catholic Charities Care Coordination Services on The Community Health Project, an outreach program serving portions of Albany, Columbia, Greene, Montgomery, Rensselaer, Saratoga, and Washington counties. Trained Community Health Workers reach out to members underutilizing preventive care.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Catholic Charities of the Archdiocese of New York: Fellow Catholic Charities agency operating in New York State under the same national CCUSA network, providing the same continuum of social services (housing, food, immigration, mental health) to vulnerable populations — direct operational and funding model peer.
• Catholic Charities of Brooklyn & Queens: Another New York State Catholic Charities diocesan agency delivering faith-based social services, housing programs, and community support through parish-based service delivery — comparable operating model and CCUSA network member.
• Catholic Charities of Buffalo: Western NY Catholic Charities agency offering emergency assistance, housing, refugee services, and behavioral health programs — same faith-based service portfolio and CCUSA membership as the Diocese of Albany.

Regional players

• United Way of the Greater Capital Region: Capital Region funder and convener that supports many of the same human-service nonprofits; competes for charitable dollars and corporate partnerships in the same 14-county geography.
• Equinox Inc. Albany-based nonprofit providing housing, domestic violence shelters, and youth services across the Capital Region — directly competes for housing and emergency assistance funding in the same service area.
• Salvation Army of the Greater Capital Region: Faith-based emergency assistance provider (food, rent, utility aid) operating in the same Albany-area market — competes for donors, volunteers, and emergency assistance clients.
• Regional Food Bank of Northeastern New York: Regional food distribution backbone serving the same 23-county area; partners with and competes against Catholic Charities' food pantries for food sourcing, donations, and anti-hunger grants.
• Habitat for Humanity of the Greater Capital Region: Capital Region nonprofit addressing affordable housing and homelessness through home construction and repair — adjacent to Catholic Charities Housing Office's affordable housing and homeless prevention programs.
• Albany Community Action Partnership: Albany-based Community Action Agency providing emergency assistance, weatherization, food, and youth programs to low-income residents — directly overlapping in target population and service mix within Albany County.

Broad incumbents

• Catholic Relief Services: International Catholic humanitarian agency and sibling institution within the broader U.S. Conference of Catholic Bishops network — sets national policy and funding direction that shapes diocesan Catholic Charities agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CatholicCharitiesDOS
• Xx.com/CC_Albany

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Catholic Charities of the Diocese of Albany