Nexbillpay
Nexbillpay is a cloud-based payment processing platform serving over 1,500 rural water, gas, and electric utilities across 39 US states, offering AI-powered IVR phone payments, SMS Text2Pay, and automated reconciliation on a transaction-fee model.
- Company typePrivate
- Founded2010
- HeadquartersHomewood, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Nexbillpay does
Nexbillpay, LLC is a US-based payment processing software platform purpose-built for rural water, gas, and electric utilities. Founded around 2010 and headquartered in Birmingham, Alabama, the company operates as a registered Independent Sales Organization (ISO) of Fifth Third Bank, N.A., which provides the underlying card and ACH processing rails. The cloud-based platform centers on a branded customer payment portal and bundles an AI-powered Interactive Voice Response (IVR) phone payment system, SMS-based Text2Pay, automated recurring Auto Pay, an eLockbox solution that converts paper checks from bank online bill-pay into electronic payments, a notifications module for bill reminders and service alerts, real-time payment posting, and penny-accurate automated reconciliation. The product integrates with utility billing software via API to streamline accounts receivable workflows for the utility operator.
The company's go-to-market is sales-led, anchored by channel partnerships with state Rural Water Associations — including ARWA (Alabama, since 2010), MsRWA (Mississippi, since 2011), SCRWA (South Carolina), the Alliance of Indiana Rural Water, and WVRWA (West Virginia) — which recommend or facilitate adoption among member utilities. Nexbillpay serves over 1,500 utilities across 39 states, processing approximately $750 million in rural water, gas, and electric payments annually. Revenue is generated primarily through per-transaction convenience fees, with the fee amount set by each individual utility and no upfront cost, free implementation, and free training offered to partners. The company is privately held with no disclosed institutional investors, operates with 11-50 employees, and discloses a single named executive (Chase Elmore, Vice President).
Nexbillpay firmographics
Firmographics- Name
- Nexbillpay
- Legal name
- Nexbillpay, LLC
- Website
- https://nexbillpay.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Nexbillpay is a cloud-based payment processing platform serving over 1,500 rural water, gas, and electric utilities across 39 US states, offering AI-powered IVR phone payments, SMS Text2Pay, and automated reconciliation on a transaction-fee model.
- Ownership category
- akta.pro rank
Nexbillpay industry classification
Industry- Product category
- Utility Payment Processing Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Utility & Municipal Billing Platforms (FSAMAJAG)
- akta.pro secondary industries
- Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Prepay Metering & Customer Payment Solutions (EUADAFAL), Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)
Keywords
Where Nexbillpay is headquartered
LocationHeadquarters
- HQ city
- Homewood
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Nexbillpay business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Transaction/Convenience Fees: Nexbillpay charges convenience fees for payment processing transactions. The fee structure is determined by each utility before launch, with options including Convenience Fee, Absorb Fee, and Hybrid Model. Maximum transaction limit is $5,000 per transaction with ability to increase limit with underwriting approval.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Transaction-based convenience fees |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Nexbillpay product offering
Product offeringCore offering
Nexbillpay provides a cloud-based payment processing platform built specifically for rural water, gas, and electric utilities. The platform combines a customer-facing payment portal, AI-powered IVR phone payments, SMS-based Text2Pay, electronic check (eLockbox) processing, automated reconciliation, and outbound notifications. Utilities deploy the platform to collect customer bill payments via web, phone, SMS, and in-office POS while integrating with their existing utility billing software through APIs.
Product overview
Nexbillpay is a complete payment and notification platform for rural utilities consisting of a cloud-based Customer Payment Portal as the core product, with integrated feature modules including Text2Pay (SMS payments), IVR (AI-powered phone payments), Auto Pay (recurring payments), E-Lockbox (electronic check processing), Notifications (SMS/email/call alerts), Reconciliation Module (automated accounting), Real-time Payment Posting, In Office Payments (POS), Quick Pay (guest checkout), and E-Billing. The platform is designed specifically for rural water, gas, and electric utilities and integrates with various utility billing software solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Payment Portal Cloud-based, branded customer portal that allows utility customers to self-register, view bills and consumption, manage linked accounts, set up auto-pay, store payment methods, view 12 months of payment history, enroll in SMS/e-bill notifications, and pay bills 24/7. Used by rural water, gas, and electric utilities to reduce inbound call volume and administrative workload.
- E-Lockbox Payment Processing Electronic check processing solution that converts paper checks received through bank online banking and bill pay services into electronic payments, integrating posting data directly with utilities' Accounts Receivable systems to reduce processing time from approximately two weeks to 1-2 business days. Targeted at rural utilities that still receive significant paper-check volume.
Quantifiable outcome
- Payments increased 25% on average since pandemic for one Tennessee water utility customer
- +3 more outcomes
Companies that use Nexbillpay
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
Nexbillpay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature8 records
Nexbillpay partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- West Virginia Rural Water Association (WVRWA)corePartnership to provide payment software and capabilities for WVRWA members in West Virginia, offering convenient access to account information for utility customers.
- Mississippi Rural Water Association (MsRWA)corePartnership with Mississippi Rural Water Association nearing its 10-year mark, developing and implementing payment services for its members and customers. Offering remote payment solutions ideal for rural utility companies.
- South Carolina Rural Water Association (SCRWA)coreSCRWA is offering Nexbillpay payment software option to its members, providing convenient payment options and ability to access account information.
- Alliance of Indiana Rural WatercoreAlliance of Indiana Rural Water chose Nexbillpay as solution of choice for its members. Payment software provides customers with various convenient payment options and account access.
- Alabama Rural Water Association (ARWA)coreLong-standing partnership exceeding a decade where ARWA continues to work with Nexbillpay for remote payment processing and integrated software solutions. ARWA members' customers can pay bills through the Nexbillpay platform.
- Fifth Third Bank, National AssociationminorNexbillpay, LLC is a registered ISO (Independent Sales Organization) of Fifth Third Bank, National Association, Cincinnati, OH. This provides the banking/financial infrastructure for payment processing.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Nexbillpay competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Nexbillpay social profiles
Digital presenceNexbillpay financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nexbillpay leadership team
Management profileNumber of profiles
Profiles1 record
Nexbillpay funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nexbillpay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nexbillpay
What does Nexbillpay do?
Nexbillpay provides a cloud-based payment processing platform built specifically for rural water, gas, and electric utilities. The platform combines a customer-facing payment portal, AI-powered IVR phone payments, SMS-based Text2Pay, electronic check (eLockbox) processing, automated reconciliation, and outbound notifications. Utilities deploy the platform to collect customer bill payments via web, phone, SMS, and in-office POS while integrating with their existing utility billing software through APIs.
Is Nexbillpay a public or private company?
Nexbillpay is a private company. It is classified as unknown and is currently operating.
When was Nexbillpay founded?
Nexbillpay was founded in 2010. It employs 11 to 50 people.
Where is Nexbillpay based?
Nexbillpay is headquartered in Homewood, United States, in the North America region.
How does Nexbillpay make money?
One revenue line is on record: transaction/Convenience Fees.
Does Nexbillpay have an API?
Yes. Nexbillpay offers API integration capabilities to ensure seamless experience for rural utility companies and their customers. The API helps keep billing software relevant and enables integration with utility billing solutions. Integration with billing software partners is claimed to be likely already established. Specific technical details (type, auth method, rate limits, versioning, sandbox) not provided.
What industry is Nexbillpay in?
Nexbillpay's product category is Utility Payment Processing Software. Its primary akta.pro industry code is FSAMAJAG, Utility & Municipal Billing Platforms, with a secondary code of BPAMAFAF, Bill Pay, Invoicing & Payables Platforms. Its NAICS code is 52232 and its SIC code is 7372.