The Elms Resort and Spa

What The Elms Resort and Spa does

The Elms Resort and Spa is a historic upper-upscale resort located in Excelsior Springs, Missouri, approximately 30 minutes from Kansas City. The property operates as part of Hyatt Hotels Corporation's Destination by Hyatt collection. It spans 16 acres and offers 153 luxury guest rooms and suites, a 28,000-square-foot spa with a signature Grotto thermal experience and a Medspa program, three distinct dining venues (Three Owls regional American restaurant, The Tavern cocktail and pub lounge, and Café Soterian coffee shop) plus a 24-hour grab-and-go Market, and 11,000 square feet of restored meeting space including a 300-guest Grand Ballroom, 225-guest Regent Ballroom, and outdoor venues. The property also offers paranormal tours and gift certificate programs as ancillary revenue.

The business serves leisure and wellness travelers, wedding parties, corporate and meeting groups, and day visitors from across the Midwest and Kansas City metro. Revenue is diversified across six streams: room accommodations, spa and wellness services, F&B, weddings and meeting events, parking, and tours. Pricing is quote-based for rooms and events, with publicly disclosed unit pricing for valet parking ($20 daily / $30 overnight) and ghost tours ($20 per person), and tiered signature perks for group bookings (10-20, 21-30, and 31+ room nights). Distribution is layered: direct booking through the property's website and call center, Hyatt's global reservation system and World of Hyatt loyalty, and wedding discovery platforms (The Knot, WeddingWire).

Operational differentiators include GBAC STAR Facility Accreditation, HVAC UV air purification in all public spaces, signature local supplier partnerships (Cinder Block Brewery, Parisi Coffee), and recognized wedding awards (Knot Best of Weddings 2025, WeddingWire Couples' Choice 2025, Kansas City Magazine Excellence 2025) and a 2026 World Spa Awards nomination. Technology is conventional hospitality infrastructure: Vizergy-built website, standard PMS via Hyatt, and physical safety systems. No AI, proprietary software products, or platform technology are evident.

Name

The Elms Resort and Spa

Legal name

The Elms Hotel and Spa

Website

https://elmshotelandspa.com

Company type

Private

Founded year

1888

Operating status

Operating

Headcount range

101–250 employees

Short description

The Elms Resort and Spa is a historic 153-room upper-upscale resort in Excelsior Springs, Missouri, operated within Hyatt's Destination by Hyatt collection. It serves leisure travelers, wedding parties, and corporate groups with integrated spa, dining, and meeting offerings.

Ownership category

akta.pro rank

Product category

Luxury Resort and Spa Hospitality

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

akta.pro secondary industries

Luxury Wellness & Spa Resorts (THAGACAG), Luxury MICE & Conference Resorts (THAGACAN)

Keywords

• Luxury resort accommodations
• Spa and wellness services
• Wedding and event venues
• Fine dining restaurants
• Corporate meeting spaces

Headquarters

HQ city

Excelsior Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Hotel Accommodations: The resort generates primary revenue from 153 luxury guest rooms and suites, including various room types and romantic honeymoon suites. Pricing varies by season and room type, with check-in at 4 PM and check-out at 12 PM.
2. Spa & Wellness Services: Comprehensive spa services including treatments, Grotto experience, and Medspa offerings. Spa access is not included with stay and must be reserved separately. Services available Sunday-Thursday 9 AM-7 PM, Friday-Saturday 9 AM-9 PM.
3. Dining Venues: Three on-site dining venues: Three Owls (regional American cuisine), The Tavern (cocktails and pub fare), and Café Soterian (espresso and pastries). Additional revenue from room service and private dining events.
4. Event & Meeting Space: 11,000 square feet of restored meeting space with nine event rooms. Revenue from weddings, corporate retreats, meetings, and special events. Includes ballroom venues accommodating up to 300 guests and outdoor spaces.
5. Parking Services: Complimentary self-parking available for all guests. Valet parking available at $20 daily or $30 overnight.
6. Paranormal Tours: Ghost tours offered at 9 PM for approximately 45 minutes to 1 hour at $20 per person. Limited availability due to social distancing.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

The Elms Resort and Spa is a historic destination resort in Excelsior Springs, Missouri, offering 153 luxury guest rooms and suites across 16 acres, a 28,000-square-foot full-service spa featuring the signature Grotto thermal journey, three distinct dining venues, 11,000 square feet of indoor meeting space, wedding venues, indoor and outdoor swimming pools, wellness classes, medspa services, and themed paranormal tours. The property also hosts corporate meetings, social events, and weddings, supported by GBAC STAR-accredited cleanliness standards and tailored packages for leisure and group guests.

Product overview

The Elms Hotel & Spa is a historic luxury resort offering a unified hospitality experience centered around its iconic 130+ year old hotel property in Excelsior Springs, Missouri. The core offering comprises overnight accommodations (153 luxury rooms and suites), complemented by integrated amenities including the Spa at The Elms with its signature Grotto Experience and Medspa services, multiple dining venues (Three Owls Restaurant, The Tavern, Café Soterian, and The Market), comprehensive wedding and event planning services with 11,000 square feet of versatile meeting space, recreational facilities including indoor and outdoor pools, and wellness programming. The resort operates as a single integrated property where guests can book stays, spa treatments, dining reservations, and event spaces through the hotel, with packages bundling these services together.

Differentiator

Problem solved

Functional benefit

Products and services

• Luxury Guest Rooms and Suites 153 luxury guest rooms and suites available for overnight leisure and group stays on the resort's 16-acre grounds, serving individual travelers, couples, families, and group bookings.
• The Spa at The Elms A 28,000-square-foot full-service spa offering therapeutic treatments, the signature Grotto thermal journey, medspa services, and wellness classes for resort guests and spa day visitors.
• The Grotto Experience Signature thermal journey offered within the spa, featuring a sequence of mineral and thermal pools designed as a distinctive wellness ritual for resort guests and day visitors.
• Medspa Services Medical-grade aesthetic and skin-care services offered alongside traditional spa treatments, targeted at guests seeking cosmetic and advanced skincare procedures.
• Three Owls Restaurant On-site restaurant at The Elms offering dining service to resort guests and visiting patrons as part of the property's three-venue food and beverage program.
• The Tavern On-site tavern-style dining and beverage venue serving resort guests and visitors as part of the resort's food and beverage portfolio.
• Café Soterian On-site café venue serving lighter fare, coffee, and beverages to resort guests and visitors as part of the property's food and beverage program.
• Wedding Venues and Packages Wedding ceremony and reception hosting packages combining venue space, catering, guest lodging, and bridal preparation amenities for engaged couples and their guests.
• Corporate Meeting and Event Spaces 11,000 square feet of meeting space with nine event rooms, available for corporate conferences, association meetings, group retreats, and social functions, supported by on-site catering and lodging.
• Swimming Pool Facilities Outdoor pool and indoor lap pool available as part of the resort's leisure amenities for registered guests.
• Wellness Classes Group wellness classes offered as part of the resort's spa and wellness programming for guests seeking fitness and mind-body activities during their stay.
• Paranormal Tours Themed paranormal tours of the historic resort property offered as a distinctive guest experience and local attraction, leveraging the property's heritage.
• Gift Certificates and Resort Packages Gift certificates and bundled resort packages combining accommodations, dining, and spa experiences, sold for personal gifting and self-purchase use.

Quantifiable outcome

• Nominated for Missouri's Best Hotel Spa 2026
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Cinder Block BrewerycoreStrategic or Co-development PartnerThe Elms Hotel & Spa partnered with Cinder Block Brewery, a local craft brewery, to create exclusive craft beers for Three Owls Restaurant. The partnership produced signature beers including Cherry Springs Cider (6% ABV), Elms Hazy IPA (6.2% ABV), and Dr. McCleary's Pils (5% ABV), each honoring the history and spirit of Excelsior Springs.
• Parisi CoffeecoreTechnology or IntegrationParisi Coffee supplies the signature Elms Blend coffee for Café Soterian. This local roaster provides freshly roasted beans for espresso drinks and coffee offerings at the café.
• Hyatt Hotels / Destination HotelscoreStrategic or Co-development PartnerThe Elms is a Destination Hotels property affiliated with Hyatt. This partnership provides access to the World of Hyatt loyalty program, global distribution systems, and Hyatt's marketing platform. The property is marketed as 'The Elms Hotel & Spa, part of the Destination by Hyatt collection.'
• World of HyattcoreGTM or Marketing PartnerWorld of Hyatt loyalty program enables members to earn and redeem points at The Elms. The property participates in Hyatt's booking platform and marketing initiatives.
• VizergyminorOthersWebsite design and digital marketing services provider for The Elms Hotel & Spa website.

Scale indicators8 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Big Cedar Lodge: A regional Missouri destination resort offering lodge-style accommodations, multiple dining venues, a full-service spa, and extensive wedding/event space. Most directly comparable Midwest destination-reset asset with similar scale and full-service amenity mix.
• Chateau on the Lake Resort Spa & Convention Center: A full-service destination resort in Branson, MO with comparable room count, on-site spa, multiple F&B outlets, and significant meeting/convention space. Closest Midwestern direct comp in terms of integrated rooms/spa/events mix.
• Lodge of Four Seasons: A Lake of the Ozarks, MO destination resort combining guest rooms, a spa, golf, multiple restaurants, and meeting space. Highly comparable Mid-Missouri destination-resort operating model with similar leisure and group demand profile.
• Grand Geneva Resort & Spa: A Wisconsin destination resort with full-service spa, multiple dining venues, weddings, corporate meetings, and recreational amenities. Comparable upper-upscale Midwest resort with diversified rooms/spa/events revenue mix.
• The Raphael Hotel: A historic boutique hotel in Kansas City's Country Club Plaza area. Comparable in heritage character and Kansas City-area market footprint, though smaller in scale and without an integrated spa/wellness vertical.

Broad incumbents

• The Broadmoor: An iconic historic American resort with a large integrated spa, multiple F&B outlets, weddings, and convention facilities. Aspirational comparable for The Elms' heritage-and-wellness positioning, though substantially larger and at a different price tier.
• Driskill Hotel: A historic luxury hotel with similar century-plus legacy positioning, full-service F&B, weddings, and meeting space. Comparable in heritage-driven brand narrative, though operating in an urban downtown market rather than a drive-to resort setting.

Regional players

• InterContinental Kansas City at the Plaza: An upscale full-service hotel in the Kansas City metro serving similar corporate group and leisure demand. Comparable in room count tier and KC-area market overlap, though lacking the destination-resort grounds and dedicated spa vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/elmshotelandspa
• Instagraminstagram.com/theelmshotelandspa
• Xx.com/elmsresort
• LinkedInlinkedin.com/company/the-elms-resort-and-spa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Elms Resort and Spa