Risk Management Solutions of America

What Risk Management Solutions of America does

Risk Management Solutions of America, Inc. (RMSOA) is a privately held, Chicago-headquartered insurance services firm founded in 1996 that operates as a wholesale insurance brokerage and back-office support provider to retail insurance brokers and risk-bearing organizations across the United States. Its core wholesale brokerage places challenging casualty, property, professional liability, workers' compensation, cyber, and pollution coverages through more than 40 carrier relationships, including Lloyd's of London, giving retail brokers access to Excess & Surplus lines and international markets that standard carriers typically decline.

RMSOA's product portfolio is anchored by its registered B.O.S.S.® (Back Office Support Services) platform, which bundles 24/7/365 claims intake with live operators, FNOL distribution, fraud detection, absence management, employee benefits enrollment and processing, and insurance continuing education compliance services. The firm also operates a fully automated employee benefits administration and PPO management capability out of facilities in Chicago, Atlanta, and Washington D.C., and runs a healthcare-adjacent sub-brand called Swiftivity® that delivers EDI and clearinghouse technology for prior authorizations, medical billing, and claims adjudication. Bennie Jones serves as Owner, President, and CEO.

Revenue is generated through brokerage commissions on placed insurance policies, professional services fees for back-office and CE compliance work, and managed services fees for employee benefits administration. Distribution is channel-led: RMSOA positions itself as a "silent partner" to retail brokers, including three of the largest in the U.S., while the Swiftivity sub-brand extends the firm's reach into healthcare payer-provider technology. The company is also notable for its positioning as one of the few minority-owned wholesale brokerage operations in the U.S., a differentiator relevant to supplier diversity programs at large broker and corporate buyers.

Name

Risk Management Solutions of America

Legal name

Risk Management Solutions of America, Inc.

Website

https://rmsoa.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

RMSOA is a Chicago-based, minority-owned wholesale insurance brokerage and back-office support services firm founded in 1996, placing challenging casualty and E&S coverages through 40+ carriers including Lloyd's of London and providing B.O.S.S.® call center, claims, benefits, and CE compliance services to retail brokers nationwide.

Ownership category

akta.pro rank

Product category

Wholesale Insurance Brokerage & Risk Management Services

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Business Support Services (5614), Telephone Call Centers (56142)

SIC

Insurance Agents, Brokers & Service (6411), Services-Help Supply Services (7363)

akta.pro primary industry

Professional Liability (E&O) (FSAJAGAC)

akta.pro secondary industry

Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)

Keywords

• Wholesale insurance brokerage
• Risk management consulting
• Insurance back office support
• Employee benefits administration
• Insurance CE compliance

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Wholesale Insurance Brokerage: RMSOA provides wholesale brokerage services for retail insurance brokers, placing challenging casualty coverages that standard markets have declined. Revenue derived from brokerage commissions on placed insurance policies across property, casualty, and professional liability disciplines.
2. Back Office Support Services: Provides call center services, claims reporting, absence management, and administrative support to insurance organizations. Services include 24/7 claims intake, customized scripts, FNOL distribution, fraud detection, and medical referrals.
3. Insurance CE Compliance Services: Course evaluation, call center support, provider packet distribution, and payment collection for insurance continuing education and pre-licensing education compliance.
4. Employee Benefits Administration: Online administration and claims processing for employee benefits including enrollment, proposals, automated rating, billing, premium accounting, commission production, and certificate issuance.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

RMSOA is a wholesale insurance brokerage that places challenging casualty coverages (general liability, professional liability, workers' compensation, cyber, property, etc.) that standard markets have declined, leveraging access to over 40 carriers including Lloyd's of London and Excess & Surplus lines markets. The company also operates the B.O.S.S.® (Back Office Support Services) platform, providing 24/7 claims intake, call center services, employee benefits administration, insurance CE/PLE compliance support, and risk management consulting as integrated back-office functions for retail brokers and other organizations.

Product overview

RMSOA offers a suite of integrated insurance and risk management services centered around their B.O.S.S® (Back Office Support Services) platform, complemented by wholesale insurance brokerage, call center services, risk management consulting, employee benefits administration, and insurance CE compliance services. Swiftivity provides complementary EDI and clearinghouse technology for healthcare billing. These offerings are designed to work together as a comprehensive ecosystem for insurance professionals and organizations seeking to manage risk, streamline operations, and ensure compliance.

Differentiator

Problem solved

Functional benefit

Brands

• B.O.S.S (Back Office Support Services)®: Back office support services including call centers, claims reporting, employee benefits enrollment, and professional education testing.
• Swiftivity

Products and services

• Insurance Brokerage Wholesale insurance brokerage specializing in challenging casualty placements that standard markets have declined, with access to Excess & Surplus lines insurers and international markets including Lloyd's of London. For retail insurance brokers.
• RMSOA Back Office Support Services (B.O.S.S)® Comprehensive back-office support services including call centers, employee benefits enrollment, professional education testing, claim reporting (investigative and first report), and custom client-defined solutions for insurance operations. For retail insurance brokers and organizations needing back-office support.
• Call Center Services 24/7/365 claims intake and absence management call center with live operators or internet reporting, customized scripts, FNOL (First Notice of Loss) distribution, integrated fraud detection software, and medical referrals to PPO and EPO networks. For insurance organizations and brokers.
• Risk Management Expert risk management consulting services covering underwriting, claims, and loss control to help organizations reduce financial exposure and make informed decisions, serving as the link between safety, risk, underwriting, and claims management. For private and governmental entities, for-profit and non-profit organizations.
• Employee Benefits Administration Services Fully automated online employee benefits administration and claims processing including enrollment, participant maintenance, proposals, automated rating and prorating, customized billing, premium accounting, commission production, carrier reporting, and certificate and ID card issuance. For organizations with employee benefits needs.
• Insurance CE Compliance Services Support services for insurance continuing education and pre-licensing education compliance, including course evaluation to meet state standards, call center support, provider packet distribution, and payment collection. For insurance CE and PLE course providers.
• Swiftivity EDI solutions and clearinghouse technology for prior authorizations, medical billing processing, and claims adjudication, enabling faster care decisions and payment processing for healthcare providers and payors.

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Lloyd's of LondoncoreTechnology or IntegrationRMSOA has appointments by Lloyd's of London, providing access to international markets for placing challenging insurance coverages for retail broker clients.
• 40+ Insurance CarrierscoreTechnology or IntegrationRMSOA represents over 40 insurance carriers for property, casualty, and professional liability placements, enabling access to Excess & Surplus lines markets.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Brown & Riding: Brown & Riding is a wholesale insurance brokerage placing complex casualty, property, and professional liability risks in specialty markets — directly comparable to RMSOA's challenging-coverage placement focus.
• Novatae Risk Group: Novatae is an E&S wholesale brokerage and MGA platform — comparable to RMSOA in serving retail brokers with specialty and excess/surplus placements.
• Jencap Group: Jencap is a national wholesale broker and MGA specializing in E&S commercial lines — a directly comparable wholesale competitor with similar carrier access and retail broker distribution.
• Amwins: Amwins is a major U.S. wholesale insurance broker and managing general agent with deep specialty and E&S market access — directly comparable to RMSOA's wholesale brokerage across casualty, professional liability, and excess lines.
• CRC Group: CRC Group is one of the largest U.S. wholesale insurance brokerages, placing property, casualty, and professional liability coverages in E&S markets for retail brokers — directly comparable to RMSOA's core wholesale brokerage function.
• Burns & Wilcox: Burns & Wilcox is a specialty wholesale broker with national reach providing retail agents access to E&S carriers and Lloyd's of London markets — directly comparable in distribution model and product focus to RMSOA.
• RPS (Risk Placement Services): RPS is a wholesale brokerage and binding authority platform focused on E&S and specialty lines for retail agents — directly comparable to RMSOA's wholesale distribution model and carrier relationships.

Broad incumbents

• Marsh: Marsh is a global insurance brokerage and risk advisory giant with wholesale and specialty placement capabilities — a broader incumbent whose specialty practice competes with RMSOA for complex E&S placements.
• Alliant Insurance Services: Alliant is a large U.S. insurance brokerage with specialty and wholesale operations — broader incumbent with overlapping E&S placement and benefits administration capabilities that overlap with RMSOA's portfolio.
• Aon: Aon is a global professional services firm with a major insurance brokerage and risk management practice — a broader incumbent whose wholesale and risk consulting services overlap with RMSOA's offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/RMSOA

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Risk Management Solutions of America