Reliable Logistics

What Reliable Logistics does

Reliable Logistics is a privately held Canadian third-party logistics (3PL) provider headquartered in Mississauga, Ontario, founded in 1999 (with operational activity referenced from 2002 onward) and led today by Managing Partner Ben Del Duca. The company offers four integrated logistics services - parcel delivery, customs brokerage, fulfillment, and freight management (LTL/FTL) - unified by a proprietary Transportation Management System called ShipEzee. ShipEzee provides real-time tracking, automated reporting, predictive analytics, multi-carrier integration (Canpar, Purolator, UPS, Canada Post, FedEx, Loomis), and automatic rerouting during carrier outages. Its services are delivered through six North American operations nodes (Mississauga, Vancouver, Chicago, Newark, Los Angeles, Dallas), with the U.S. footprint added in 2024-2025 to support cross-border e-commerce flows.

The business serves primarily e-commerce brands and retailers, U.S.-to-Canada cross-border merchants, importers and freight forwarders, and B2B/enterprise shippers. Distinctive capabilities include licensed Canadian Customs Brokerage with PIP (Partners in Protection) certification from the Canada Border Services Agency, zone skipping for cost and transit-time reduction, and a Cross-Border Solutions product bundle explicitly designed for U.S. merchants entering Canada via Section 321/FTZ pathways. Average customer savings of 30-40% on parcel shipping are claimed through these strategies.

Reliable Logistics generates revenue on a transaction or per-shipment basis across parcel, freight, customs, and pay-as-you-go fulfillment, with quote-based pricing rather than disclosed rate cards. Distribution is sales-led: a field sales team (EVP Sales & Marketing, sales reps for Fulfillment and Trucking, Customs Brokerage Sales Executive) drives direct enterprise and mid-market outreach, supplemented by industry events (RILA LINK 2025, Parcel Forum 2025), content marketing, and inbound quote requests via the website. Alliances with WCA World, Worldwide Logistics Alliance, and GLA Family extend international reach. The company is privately held with no disclosed institutional investors.

Name

Reliable Logistics

Legal name

Reliable Logistics

Website

https://reliablelogistics.ca

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Reliable Logistics is a Canadian third-party logistics (3PL) provider offering parcel delivery, customs brokerage, fulfillment, and freight management for e-commerce brands, importers, and B2B shippers across Canada and the United States, unified by its proprietary ShipEzee TMS.

Ownership category

akta.pro rank

Product category

Third-Party Logistics Services

NAICS

Freight Transportation Arrangement (48851), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro industry

PRIMARYTLAIAAAD

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/Integrated 3PL Contract Logistics (Multi-Service)

SECONDARYTLAIAEAC

Freight Brokerage (Truckload/LTL/Intermodal)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/Transportation Management & Managed Freight (Dedicated Transport, Brokerage-Managed)

SECONDARYTLAIADAK

Personalization & Value-Added E-commerce Fulfillment (Kitting, Inserts, Engraving)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns)

SECONDARYTLAIADAE

Returns Processing & Refund-Oriented Returns (Inspection/Restock)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns)

Keywords

• Parcel delivery services
• Freight management
• Customs brokerage
• Ecommerce fulfillment
• Cross-border logistics

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Parcel Delivery Services: Reliable Logistics generates revenue through parcel delivery services across Canada, the U.S., and internationally, using a multi-carrier network. Pricing is determined by shipment weight, destination, service level, and volume, with customers quoted on a per-shipment basis.
2. Customs Brokerage Services: As a licensed Canadian Customs Broker, the company charges fees for import/export clearance, tariff classification, eManifest filing, and customs consulting services. Revenue is earned through transaction-based or per-shipment fees for customs clearance processing.
3. eCommerce Fulfillment Services: The company provides end-to-end e-commerce fulfillment including warehousing, picking, packing, kitting, subscription fulfillment, and returns management. The fulfillment pricing model is described as 'pay-as-you-go,' allowing businesses to scale without high upfront costs, paying only for services used.
4. Freight Management (LTL/FTL): Revenue is generated through LTL (Less Than Truckload) and FTL (Full Truckload) freight management services across domestic and cross-border routes in North America. Pricing is based on shipment size, weight, and routing requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Reliable Logistics is a Canadian third-party logistics (3PL) provider delivering parcel delivery, customs brokerage, e-commerce fulfillment, and LTL/FTL freight management services to businesses shipping across Canada, the U.S., and internationally. These four service lines are unified by ShipEzee, a proprietary Transportation Management System that connects multiple carriers, automatically reroutes shipments during disruptions, and provides real-time tracking, automated reporting, and predictive analytics. Cross-Border Solutions bundle these capabilities for U.S.-to-Canada merchants.

Product overview

Reliable Logistics is a Canadian third-party logistics (3PL) provider offering an integrated suite of logistics services under a unified platform-plus-services model. The portfolio comprises four core services — Parcel Delivery, Customs Brokerage, Fulfillment Services, and Freight Management (LTL/FTL) — unified by the proprietary ShipEzee Transportation Management System (TMS) that provides real-time tracking, multi-carrier flexibility, and automated reporting. Cross-Border Solutions bundle these capabilities specifically for U.S.-to-Canada eCommerce. The company operates strategically located fulfillment centers across North America (Mississauga HQ, Vancouver, Chicago, Newark, Los Angeles, Dallas) and leverages a trusted carrier network (Canpar, Purolator, UPS, Canada Post, FedEx, Loomis) to deliver end-to-end supply chain management from first mile to last mile.

Differentiator

Problem solved

Functional benefit

Brands

• ShipEzee: Proprietary Transportation Management System (TMS) used by Reliable Logistics for real-time tracking, carrier selection, and shipment optimization across North America.

Products and services

• Parcel Delivery Cost-effective parcel shipping solutions for B2B and B2C customers using a multi-carrier network (Canpar, Purolator, UPS, Canada Post, FedEx, Loomis), including cross-border parcel shipping across Canada and the U.S., with real-time tracking and eCommerce platform integrations.
• Customs Brokerage Licensed Canadian customs brokerage services for seamless cross-border clearance, covering import/export clearance, tariff classification, eManifest filing, customs consulting, bonded warehouse storage, and FTZ solutions; supported by PIP (Partners in Protection) certification.
• Fulfillment Services End-to-end eCommerce fulfillment and warehousing solutions including pick and pack, kitting and assembly, subscription fulfillment, returns management, Amazon FBA prep, and cross-border fulfillment support, offered on a pay-as-you-go pricing model with real-time order syncing.
• Freight Management Cost-effective freight management for domestic, cross-border, and international transportation, including LTL and FTL shipping, zone skipping, real-time tracking, and integrated customs support across North America.
• Cross-Border Solutions Streamlined cross-border shipping bundle for U.S. merchants entering Canada, combining customs brokerage, fulfillment, parcel delivery, and freight management with integrated compliance and Section 321 expertise, delivered via the dedicated Cross-Border microsite.

Quantifiable outcome

• 30–40% savings on parcel shipping
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core.

• CanparcoreChannel Partner/ Reseller/ Distributor · 1 January 2021Canpar is a logistics partner providing parcel delivery services as part of Reliable Logistics' multi-carrier delivery network across Canada.
• PurolatorcoreChannel Partner/ Reseller/ Distributor · 1 January 2021Purolator is a logistics partner providing parcel delivery services within Reliable Logistics' multi-carrier network for Canadian shipments.
• UPScoreChannel Partner/ Reseller/ Distributor · 1 January 2021UPS is a global logistics partner providing parcel delivery services as part of Reliable Logistics' multi-carrier network for North American and international shipments.
• Canada PostcoreChannel Partner/ Reseller/ Distributor · 1 January 2021Canada Post is a logistics partner providing parcel delivery services as part of Reliable Logistics' multi-carrier network for domestic Canadian shipments.
• FedExcoreChannel Partner/ Reseller/ Distributor · 1 January 2021FedEx is a logistics partner providing parcel delivery services as part of Reliable Logistics' multi-carrier network for domestic and cross-border shipments.
• LoomiscoreChannel Partner/ Reseller/ Distributor · 1 January 2021Loomis (Loomis Express) is a logistics partner providing parcel delivery services as part of Reliable Logistics' multi-carrier network for Canadian shipments.
• WCA WorldcoreStrategic or Co-development Partner · 1 January 2021WCA World is a global logistics network of independent logistics companies. Reliable Logistics is a member, providing access to a worldwide network for international shipping and logistics services.
• Worldwide Logistics Alliance (WLA)coreStrategic or Co-development Partner · 1 January 2021Worldwide Logistics Alliance is a strategic partner providing a global network of logistics professionals. Reliable Logistics participates in this alliance for international logistics coordination.
• GLA FamilycoreStrategic or Co-development Partner · 1 January 2021GLA Family is a global logistics alliance network providing Reliable Logistics with access to international logistics partners and services across multiple regions.
• DSAcoreStrategic or Co-development Partner · 1 January 2021DSA (Direct Selling Association of Canada) is a strategic partner providing network and resources relevant to Canadian direct sellers utilizing logistics and fulfillment services.
• Trade Accelerator Program (TAP)coreStrategic or Co-development Partner · 1 January 2021The Trade Accelerator Program (TAP) is a strategic partner helping Canadian businesses accelerate their international trade capabilities, with Reliable Logistics participating as an alumni member.

Scale indicators5 records

Recent moves11 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/reliablelogisticscanada
• LinkedInlinkedin.com/company/reliablelogistics
• Instagraminstagram.com/reliablelogistics

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliable Logistics