National Government Services
National Government Services, operating as Wellpoint Federal, is an Indianapolis-based subsidiary of Elevance Health that serves as a CMS Medicare Administrative Contractor, processing over 228 million annual Medicare claims for 450,000+ providers and 27 million beneficiaries across 20 states and 5 U.S. territories.
- Company typePrivate
- Founded1966
- HeadquartersIndianapolis, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What National Government Services does
National Government Services, Inc. (NGS), now operating as Wellpoint Federal, is a private Indianapolis-headquartered federal healthcare contractor founded in 1966 and operating as a wholly owned subsidiary of Elevance Health (formerly Anthem). The company's primary function is serving as a Medicare Administrative Contractor (MAC) for the Centers for Medicare & Medicaid Services (CMS), with exclusive jurisdiction for Medicare Part A and Part B claims processing across the JK and J6 regions spanning 20 states and 5 U.S. territories. In this capacity NGS processes over 228 million Medicare claims annually, serves more than 450,000 providers, and administers coverage for nearly 27 million Medicare beneficiaries, while also operating customer care technology that handles over 100 million inquiries per year.
The company is built around a proprietary technology stack anchored by NGSConnex, a self-service provider portal; the Next Generation Desktop (NGD), a CMMI Level 5-appraised CRM platform with capacity for over one million monthly inquiries; the Common Electronic Data Interchange (CEDI), which processes over one million transactions daily at 99% uptime and under 1% rejection rate; and the Virtual Data Center Infrastructure Enterprise Services (VIES). This infrastructure operates out of an Uptime Institute Tier IV Certified Data Center with FISMA High, NIST, NSA, and DISA compliance. NGS also layers fraud detection systems that monitor over 6 million claims daily using auto-detection and predictive modeling.
NGS generates revenue through long-term government contracts awarded by CMS for MAC services and through federal health IT professional services delivered via GSA MAS, OASIS+, SPARC, and PEO contract vehicles. Pricing is not publicly disclosed; services are sold to federal agencies on a contract basis with pre-negotiated terms. The company markets through industry associations (ACT-IAC, HIMSS, CGP, G2Xchange), thought leadership content, contract vehicle listings, and a steady cadence of industry awards. In 2025, NGS began a corporate rebranding to Wellpoint Federal (with a parallel Wellpoint FederalX brand) to align identity with parent Elevance Health.
National Government Services firmographics
Firmographics- Name
- National Government Services
- Legal name
- National Government Services, Inc.
- Website
- https://ngsservices.com
- Company type
- Private
- Founded year
- 1966
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- National Government Services, operating as Wellpoint Federal, is an Indianapolis-based subsidiary of Elevance Health that serves as a CMS Medicare Administrative Contractor, processing over 228 million annual Medicare claims for 450,000+ providers and 27 million beneficiaries across 20 states and 5 U.S. territories.
- Ownership category
- akta.pro rank
National Government Services industry classification
Industry- Product category
- Federal Healthcare Administration Services
- NAICS
- Administration of Public Health Programs (923120), Other General Government Support (92119)
- SIC
- Hospital & Medical Service Plans (6324), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Government Program Administrative Services (Medicare/Medicaid ASO/TPA) (HLAEALAO)
- akta.pro secondary industries
- Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing) (FSAIAGAI), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)
Keywords
Where National Government Services is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
National Government Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others
Revenue model
- Medicare Administrative Contractor Services: As a Medicare Administrative Contractor (MAC) awarded by CMS, National Government Services processes Medicare claims and provides administrative services for federal healthcare programs. Revenue is generated through contractual arrangements with CMS for administering Medicare Part A and Part B programs across designated jurisdictions.
- Federal Health IT Services: Provides IT professional services, management consulting, and program administration to federal health agencies through contract vehicles including GSA MAS, OASIS+, SPARC, and PEO contracts.
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
National Government Services product offering
Product offeringCore offering
National Government Services operates as a CMS-awarded Medicare Administrative Contractor that processes over 228 million Medicare Part A and Part B claims annually, serving 450,000+ providers and 27 million beneficiaries across 20 states and five U.S. territories. The company delivers federal healthcare IT and business process solutions including proprietary provider portals, electronic data interchange, fraud detection, and program administration services to federal health agencies.
Product overview
National Government Services offers a unified portfolio of federal healthcare administrative services centered on its proprietary NGSConnex provider portal and EDI transaction processing infrastructure. The company operates as a Medicare Administrative Contractor delivering Digital Health solutions (Security, Data Management, Integration) and Business Process Solutions (Claims Processing, Provider Burden Reduction, Program Administration, End-to-End Financial Accuracy, Beneficiary Engagement) as integrated service modules under a single operational umbrella. Core infrastructure includes a Uptime Institute Tier IV Certified Data Center and an authentication directory serving over 28 million users. The portfolio serves federal health agencies with claims processing for 228 million claims annually across 450,000 providers and 27 million Medicare beneficiaries.
Differentiator
Problem solved
Functional benefit
Products and services
- NGSConnex Proprietary self-service provider website enabling Medicare providers to manage claims, submit appeals, access enrollment tools, and process inquiries. Described as one of the best websites by CMS for its up-to-date information and ease of use.
- Electronic Data Interchange (EDI) Solutions Electronic data interchange solution supporting over a million Medicare transactions daily with 99% uptime and less than 1% rejection rate.
- Customer Care Technology Technology platform capable of processing over 100 million inquiries per year for beneficiary and provider support, backed by an authentication directory serving 28M+ users.
- Medicare Administrative Contractor (MAC) Services End-to-end Medicare Part A and Part B claims processing and program administration awarded by CMS, serving federal health agencies across designated jurisdictions covering 20 states and five U.S. territories.
- Provider Enrollment and Oversight (PEO) Services Provider enrollment and screening services for Medicare and Medicaid fraud prevention delivered to CMS under the PEO contract.
- Federal Health IT Modernization Services Professional services covering digital modernization, security, data management, and integration for federal health agencies, delivered through GSA MAS, OASIS+, and SPARC contract vehicles.
Quantifiable outcome
- 228 Million Claims Processed Annually
- +5 more outcomes
Companies that use National Government Services
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
National Government Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
National Government Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- General Services Administration (GSA)coreNGS holds multiple GSA contract vehicles including GSA Multiple Award Schedule (MAS) and OASIS+ Multi-Agency Contract, enabling delivery of IT professional services, cybersecurity, and business solutions to federal agencies.
- Centers for Medicare & Medicaid Services (CMS)coreAs a CMS-awarded Medicare Administrative Contractor (MAC), NGS administers Medicare Part A and Part B programs in designated jurisdictions. Also holds SPARC and PEO contracts for CMS modernization and provider enrollment.
- ACT-IACminorNGS maintains corporate membership in ACT-IAC (American Council for Technology-Industry Advisory Council) to engage with industry and government leaders on federal technology initiatives.
- HIMSSminorNGS holds HIMSS Emerald Member status, supporting engagement with healthcare IT industry leaders and advancing health technology standards.
- CGP (Center for Government Procurement)minorCorporate membership in CGP provides platform to engage with industry leaders on government procurement issues and foster commitment to federal healthcare solutions.
- G2XchangeminorG2X membership enables engagement with health technology community and federal health stakeholders for collaboration and innovation.
Scale indicators11 records
Recent moves5 records
Expansion highlights5 records
National Government Services competitors and assessment
Company assessmentBroad incumbents
- Booz Allen Hamilton: Booz Allen provides federal health consulting and IT services to CMS and HHS. It competes with NGS for federal health IT modernization, data analytics, and program administration contracts across multiple contract vehicles.
- ICF International: ICF provides IT modernization, analytics, and program support to federal health agencies including CMS and HHS. It competes with NGS on federal health IT services and digital modernization task orders.
- Maximus: Maximus is a large federal health and human services contractor that operates Medicare appeals, contact centers, and program administration work for CMS. While not a direct MAC, it competes with NGS on adjacent federal health BPO and contact center contracts.
- Leidos: Leidos is a major federal health IT contractor supporting CMS, including systems integration and program management. It competes with NGS for federal health IT modernization contracts via OASIS+ and similar vehicles.
- CGI Federal: CGI Federal is a large IT services contractor serving federal health agencies, including CMS work on systems integration and digital services. It competes with NGS on federal health IT modernization opportunities.
Direct peers
- Noridian Healthcare Solutions: Noridian is a CMS Medicare Administrative Contractor serving multiple jurisdictions including Jurisdiction E, F, and others. Like NGS, it processes Medicare claims, manages provider enrollment, and serves beneficiaries across designated regions.
- WPS Health Solutions: WPS Health Solutions operates as a Medicare Administrative Contractor (Jurisdiction 5 and 8) and is a direct competitor to NGS in federal Medicare claims administration. It also offers commercial health plan administration.
- CGS Administrators: CGS is a Medicare Administrative Contractor and a subsidiary of BlueCross BlueShield of South Carolina, processing Medicare Part A and Part B claims in Jurisdiction 15 (Kentucky/Ohio) and Jurisdiction 65 (South Carolina). It directly competes with NGS for MAC contracts.
- Palmetto GBA: A division of BlueCross BlueShield of South Carolina, Palmetto GBA is another CMS-awarded Medicare Administrative Contractor processing Part A and Part B claims in multiple jurisdictions. It is a direct competitor to NGS in the federal Medicare claims processing space.
- Novitas Solutions: Novitas Solutions is a Medicare Administrative Contractor serving Jurisdictions L and H, processing Medicare Part A and Part B claims. It competes directly with NGS for MAC contracts and federal health administration work.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
National Government Services social profiles
Digital presenceNational Government Services compliance and trust
Trust signalCompliance5 records
National Government Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
National Government Services leadership team
Management profileNumber of profiles
National Government Services funding detail
Funding detailFunding overview
Funding rounds
Investors
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National Government Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about National Government Services
What does National Government Services do?
National Government Services operates as a CMS-awarded Medicare Administrative Contractor that processes over 228 million Medicare Part A and Part B claims annually, serving 450,000+ providers and 27 million beneficiaries across 20 states and five U.S. territories. The company delivers federal healthcare IT and business process solutions including proprietary provider portals, electronic data interchange, fraud detection, and program administration services to federal health agencies.
Is National Government Services a public or private company?
National Government Services is a private company. It is classified as corporate owned and is currently operating.
When was National Government Services founded?
National Government Services was founded in 1966. It employs 1,001 to 5,000 people.
Where is National Government Services based?
National Government Services is headquartered in Indianapolis, United States, in the North America region.
How does National Government Services make money?
Two revenue lines are on record. Medicare Administrative Contractor Services are the primary driver. The others are federal Health IT Services.
Who are National Government Services's main competitors?
Broad incumbents on record are Booz Allen Hamilton, ICF International, Maximus, Leidos and CGI Federal. Direct peers are Noridian Healthcare Solutions, WPS Health Solutions, CGS Administrators, Palmetto GBA and Novitas Solutions.
Does National Government Services have an API?
No public API is recorded for National Government Services.
What industry is National Government Services in?
National Government Services's product category is Federal Healthcare Administration Services. Its primary akta.pro industry code is HLAEALAO, Government Program Administrative Services (Medicare/Medicaid ASO/TPA), with a secondary code of FSAIAGAI, Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing). Its NAICS code is 923120 and its SIC code is 6324.