Custom Air
Custom Air is a privately held, Columbus-based HVAC contractor founded in 1976 providing residential and light-commercial heating, cooling, and indoor air quality installation, repair, and maintenance across Central Ohio from three branch offices.
- Company typePrivate
- Founded1976
- HeadquartersColumbus, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Custom Air does
Custom Air Conditioning and Heating Co., operating as Custom Air, is a privately held HVAC service contractor founded in 1976 and headquartered in Columbus, Ohio. The company delivers residential and (post-merger) light-commercial heating, ventilation, air conditioning, and indoor air quality services across Central Ohio from three branch offices in Columbus, Dublin, and Delaware, covering more than 100 cities and towns. Its service portfolio spans AC and furnace installation and repair, ductless mini-split systems, heat pumps, geothermal HVAC, water heaters, smart thermostat and controls installation, and indoor air quality solutions including air purification, humidity control, UV germicidal lights, and duct cleaning. A proprietary in-house air duct fabrication capability supports precision installation.
The company's revenue model blends one-time installation and repair fees with a recurring maintenance plan layer priced at $210 per year (free for the first year with new installations) that bundles semi-annual tune-ups, priority 24/7 emergency response, and 10% labor and parts discounts. Equipment is sourced through authorized dealer relationships with five manufacturers — American Standard, Tempstar, Mitsubishi Electric, RHEEM, and WaterFurnace Geothermal — and customer financing is facilitated through Wells Fargo and Synchrony Financial, including 0% interest for 60 months promotions on qualifying equipment. Custom Air also operates an internal training program (Custom Air Training School / CATS) and has historically held A+ BBB and Angie's List A ratings, a 100% satisfaction guarantee, and a 1-year workmanship warranty.
In May 2025, the company merged its commercial division with Air Force One to formalize a sales-led commercial HVAC motion, coinciding with the launch of a new brand identity and updated digital platform marking its 50th anniversary. The company is independently and closely held, with no disclosed outside funding or parent entity.
Custom Air firmographics
Firmographics- Name
- Custom Air
- Legal name
- Custom Air Conditioning and Heating Co.
- Website
- https://customairco.com
- Company type
- Private
- Founded year
- 1976
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Custom Air is a privately held, Columbus-based HVAC contractor founded in 1976 providing residential and light-commercial heating, cooling, and indoor air quality installation, repair, and maintenance across Central Ohio from three branch offices.
- Ownership category
- akta.pro rank
Custom Air industry classification
Industry- Product category
- Residential HVAC Services
- NAICS
- Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822), Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use (334512)
- SIC
- Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Auto Controls For Regulating Residential & Comml Environments (3822), Industrial & Commercial Fans & Blowers & Air Purifing Equip (3564)
- akta.pro primary industry
- HVAC System Replacement & Change-Outs (HSAOAGAB)
- akta.pro secondary industries
- Ventilation System Installation (Exhaust Fans, ERV/HRV, Make-Up Air) (HSAOAGAI), Ventilation, Ducting & Air Distribution Equipment (IMAHAKAG)
Keywords
Where Custom Air is headquartered
LocationHeadquarters
- HQ city
- Columbus
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Custom Air business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- HVAC Installation Services: One-time fees for new HVAC system installations including air conditioning, furnaces, heat pumps, and ductless mini-split systems. Pricing varies by system type and home requirements, with promotional offers such as up to $1,000 off available.
- HVAC Repair Services: Service fees for diagnosing and repairing heating and cooling systems, including compressor repairs, refrigerant leak detection, thermostat troubleshooting, and emergency repairs available 24/7.
- Maintenance Plans: Annual subscription-based maintenance agreements providing semi-annual tune-ups, priority emergency service, 10% labor discounts, and 10% parts discounts. Valued at $210 per year for new system installations.
- Equipment Sales: Sale of HVAC equipment including air conditioners, furnaces, heat pumps, water heaters, and indoor air quality products from manufacturer partners.
- Financing Services: Partnership with Wells Fargo and Synchrony Financial to provide 0% interest financing for 60 months on qualifying equipment, generating referral/affiliate revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | HVAC System Installation with up to $1,000 OFF |
| Subscription | Monthly | 0% Interest Financing for 60 Months |
| Subscription | Annual | Maintenance Plan - FREE with New System Installation ($210 Value) |
| Other | Pay-as-you-go | Repair Reimbursement up to $500 |
| Other | Pay-as-you-go | Free Estimates and Second Opinions |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Custom Air product offering
Product offeringCore offering
Custom Air provides residential and light commercial HVAC services across Central Ohio, including installation, repair, and maintenance of air conditioning systems, furnaces, heat pumps, ductless mini-splits, geothermal systems, water heaters, and indoor air quality solutions. The company operates as a service contractor with factory-trained technicians dispatched to customer locations, supplemented by recurring maintenance plans and partnered financing through Wells Fargo and Synchrony Financial.
Product overview
Custom Air is a residential and light commercial HVAC contractor providing a comprehensive suite of heating, cooling, and indoor air quality services across Central Ohio. The company operates as a service business with no unified software platform — its product portfolio consists of distinct service offerings including AC repair and installation, furnace services, ductless mini-split systems, heat pumps, geothermal HVAC, water heaters, and indoor air quality solutions. These services are delivered alongside brand partnerships with five major HVAC manufacturers (American Standard, Tempstar, Mitsubishi Electric, RHEEM, WaterFurnace Geothermal), with financing integrations through Wells Fargo and Synchrony Financial enabling customer payment options.
Differentiator
Problem solved
Functional benefit
Products and services
- AC Repair Professional air conditioning repair services for all makes and models, including 24/7 emergency service, compressor and fan motor repairs, and refrigerant leak detection. For residential and light commercial customers in Central Ohio.
- AC Installation Professional air conditioning installation services for new and existing homes, including energy-efficient cooling units, ductless systems, and smart thermostat integration.
- Furnace Repair Expert furnace repair services including ignition system repairs, blower motor fixes, thermostat troubleshooting, and 24/7 emergency service for gas and oil furnaces.
- Furnace Installation Professional furnace installation and replacement services for high-efficiency heating systems, including removal of old equipment and post-installation inspection.
- Ductless Mini-Split Systems Ductless HVAC systems providing zoned heating and cooling for homes without ductwork, available in wall-mounted, floor-mounted, or ceiling cassette options.
- Heat Pumps Heat pump repair and installation services providing dual heating and cooling functionality with energy-efficient operation.
- HVAC Maintenance
Quantifiable outcome
- Get up to $1,000 OFF a Complete HVAC System
- +4 more outcomes
Companies that use Custom Air
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Custom Air technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Custom Air partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Air Force OnecoreCustom Air Commercial division has merged with Air Force One to enhance HVAC services for businesses in Central Ohio. This strategic partnership combines the strengths of both companies to serve commercial clients more effectively.
- American StandardcoreTrusted manufacturer partnership providing premium HVAC equipment. Custom Air offers financing through Wells Fargo for American Standard products with rebates up to $900 on qualifying systems.
- TempstarcoreManufacturer partnership for heating and cooling equipment. Tempstar financing available through Wells Fargo.
- Mitsubishi ElectriccorePartnership for ductless mini-split systems and variable refrigerant flow (VRF) technology. Financing available through Synchrony Financial.
- RHEEMcoreManufacturer partnership for residential and commercial HVAC equipment including water heaters. 0% interest financing for 60 months available on qualifying Rheem equipment.
- WaterFurnace GeothermalcoreAuthorized dealer for WaterFurnace geothermal HVAC systems providing energy-efficient heating and cooling solutions.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Custom Air competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Custom Air social profiles
Digital presenceCustom Air compliance and trust
Trust signalCompliance3 records
Custom Air financial estimates
Financial estimateRevenue estimate
Valuation estimate
Custom Air leadership team
Management profileNumber of profiles
Custom Air funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Custom Air M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Custom Air
What does Custom Air do?
Custom Air provides residential and light commercial HVAC services across Central Ohio, including installation, repair, and maintenance of air conditioning systems, furnaces, heat pumps, ductless mini-splits, geothermal systems, water heaters, and indoor air quality solutions. The company operates as a service contractor with factory-trained technicians dispatched to customer locations, supplemented by recurring maintenance plans and partnered financing through Wells Fargo and Synchrony Financial.
Is Custom Air a public or private company?
Custom Air is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Custom Air founded?
Custom Air was founded in 1976. It employs 11 to 50 people.
Where is Custom Air based?
Custom Air is headquartered in Columbus, United States, in the North America region.
How does Custom Air make money?
Five revenue lines are on record. HVAC Installation Services are the primary driver. The others are HVAC Repair Services, maintenance Plans, equipment Sales and financing Services.
Does Custom Air have an API?
No public API is recorded for Custom Air.
What industry is Custom Air in?
Custom Air's product category is Residential HVAC Services. Its primary akta.pro industry code is HSAOAGAB, HVAC System Replacement & Change-Outs, with a secondary code of HSAOAGAI, Ventilation System Installation (Exhaust Fans, ERV/HRV, Make-Up Air). Its NAICS code is 238220 and its SIC code is 3585.