What SeniorCare EMS does

SeniorCare EMS is a private, for-profit emergency medical services provider headquartered in the Bronx, New York, operating one of the largest commercial ambulance fleets in New York City. Founded in 2005 with three ambulances and five nursing-home accounts, the company has scaled to close to 1,000 employees and over 150 ambulances across three operational bases in the Bronx, Brooklyn, and Lynbrook (Long Island). The company serves more than 100 healthcare facilities and operates as the primary critical care transport provider for two of the largest hospital systems in New York City that lack their own ambulance fleets.

The company's core service portfolio spans Critical Care Transport, Advanced Life Support (ALS), Basic Life Support (BLS), Long Distance Medical Transport (interstate and international, including air ambulance coordination), Bariatric Transport, Special Events Medical Services, and the ESCAPE PLAN disaster management program. A distinctive specialty line is the Community Paramedicine Program, developed since 2014 in partnership with the Icahn School of Medicine at Mount Sinai under a $9.6 million grant, in which SeniorCare paramedics visit high-risk patients at home and consult Mount Sinai physicians via telemedicine to deliver acute care without transport. Operations are coordinated through a 24/7 dispatch center using a Computer Aided Dispatch (CAD) system with GPS real-time tracking, and the company maintains CAAS accreditation — the only commercial ambulance service in NYC to hold this credential.

SeniorCare's revenue model is primarily fee-for-service transaction billing across emergency transport, inter-facility transfers, long-distance transport, and community paramedicine services, with payers including healthcare facilities, insurance providers, Medicare/Medicaid, and direct patient billing. The go-to-market combines B2B enterprise field sales to hospital systems and healthcare facilities with a direct-to-consumer dispatch channel for individual patients and families, supplemented by event staffing contracts and government-adjacent 911 system partnerships with voluntary hospitals operating under FDNY and NYC REMSCO protocols. The company has no disclosed external investors, funding rounds, or parent company, and is led by CEO Michael Vatch, a paramedic with over 30 years of experience.

Name

SeniorCare EMS

Legal name

Senior Care EMS

Website

https://seniorcareems.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Short description

SeniorCare EMS is a private New York City-based ambulance provider operating over 150 ambulances and close to 1,000 employees across the Bronx, Brooklyn, and Long Island, serving 100+ healthcare facilities, major hospital systems, and individual patients with critical care, ALS, BLS, long-distance, and community paramedicine services.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Critical Care Transport (CCT) & Specialty Transport Teams (HLAFANAE), Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF), Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Ambulance Fleet, Equipment & Logistics Services (HLAFANAN)

Keywords

• Emergency medical services
• Ambulance transport services
• Critical care transport
• Advanced life support
• Community paramedicine

Headquarters

HQ city

Bronx

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Emergency Medical Transport Services: Fee-for-service emergency and non-emergency medical transport billed to healthcare facilities, insurance providers, and patients. Services include ALS, BLS, critical care transport, and 911 system response.
2. Inter-facility Critical Care Transfers: Revenue from hospital-to-hospital and facility-to-facility critical care patient transfers, serving as primary provider for major NYC hospital systems.
3. Long Distance Medical Transport: Interstate and cross-country medical transport services including ground ambulance, commercial air carriers, and air ambulance/private jet services.
4. Special Event Medical Coverage: Providing medical service teams, individual EMTs and paramedics for events ranging in size, including full medical service teams.
5. Community Paramedicine Services: Mobile acute care team program providing acute care services to eligible patients in their homes, partnering with Mount Sinai physicians via telemedicine.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

SeniorCare EMS operates a fleet of more than 150 ambulances staffed by close to 1,000 New York State certified EMTs and paramedics providing 24/7 critical care transport, advanced life support (ALS), basic life support (BLS), and long-distance medical transport to healthcare facilities, nursing homes, hospital systems, and individual patients across the New York metropolitan area. Its portfolio also includes bariatric transport, special-event medical staffing, a disaster management / ESCAPE PLAN program, and a Mount Sinai-affiliated community paramedicine telemedicine program that delivers home-based acute care and reduces hospital admissions.

Product overview

SeniorCare EMS operates as a single integrated EMS platform offering a full spectrum of medical transport and clinical services rather than discrete software products. The core portfolio includes Critical Care Transport, Advanced Life Support (ALS), Basic Life Support (BLS), and Long Distance Medical Transport services, supplemented by specialty offerings such as Bariatric Transport Services, Special Events Medical Services, and a Disaster Management / ESCAPE PLAN® program. The company also operates a Community Paramedicine Program in partnership with Mount Sinai Icahn School of Medicine, delivering home-based acute care via telemedicine-enabled paramedic visits. All services are coordinated through a 24-hour dispatch center using computer-aided dispatch (CAD) and GPS tracking. The company primarily serves healthcare facilities, hospitals, and individual patients across New York City, Long Island, and interstate destinations.

Differentiator

Problem solved

Functional benefit

Brands

• SeniorRide: Subsidiary/career platform mentioned on careers page

Products and services

• Critical Care Transport 24/7 critical care ambulance transport staffed by trained paramedics, equipped with ACLS, cardiac monitoring, invasive and non-invasive blood pressure monitoring, intra-aortic balloon pump, ambulance transfusion service, LVAD, and Impella capabilities. Targeted at healthcare facilities and hospitals requiring high-acuity transport.
• Advanced Life Support (ALS) ALS ambulances staffed by New York State Certified EMTs and Paramedics with state-of-the-art equipment including 12-lead cardiac monitors with defibrillation and external pacemaker capabilities, IV medication pumps, pulse oximeters, ventilators, automated blood pressure monitors, and emergency medical/cardiac drugs. Full compliance with NYS DOH and Regional EMS Council of NYC protocols.
• Basic Life Support (BLS) BLS ambulances providing vital signs monitoring, transport continuity of care, AED, airway maintenance and suctioning, oxygen administration, and wound management. All units comply with NYS Department of Health regulations.
• Long Distance Medical Transport Interstate, state-to-state, cross-country, and international medical transport services including door-to-door, airport service, commercial air carrier coordination, and air ambulance/private jet services. Has transported patients by ground as far as Ohio. Targeted at individual patients and families.
• Bariatric Transport Services Specialized bariatric ambulance service with vehicles equipped with ramps and winches, designed to provide dignified and comfortable transport for patients with size-related needs, removing obstacles and anxiety associated with transporting larger patients.
• Special Events Medical Services Medical staffing for events providing individual EMTs and Paramedics or full medical service teams, fully compliant with NY State Department of Health Title 18 requirements. Serves event organizers needing on-site medical coverage.
• Disaster Management / ESCAPE PLAN Planning and logistics program for healthcare facilities to prepare and respond to emergencies, including drill planning, development, implementation, and monitoring of regional and national advisories and alerts in coordination with regional emergency management officials.
• NYC 911 System Services ALS and BLS units operating in the NYC 911 system on behalf of voluntary hospitals, under FDNY and NYC REMSCO protocols and FDNY Operating Guide Procedures. Represents individual hospitals in the citywide emergency response system.
• Community Paramedicine Program Mobile acute care program in partnership with Mount Sinai Icahn School of Medicine, using specially trained community paramedics who visit and assess patients in their homes and consult with Mount Sinai physicians via telemedicine. Includes advanced diagnostics (12-lead ECG, pulse oximetry, temperature), IV fluids, albuterol, pain management, and self-care instructions. Targets high-risk seniors and chronically ill patients.

Quantifiable outcome

• Alternatives to transport in more than 60% of community paramedicine cases, preventing admissions in 17% of cases
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Icahn School of Medicine at Mount SinaicoreStrategic or Co-development Partner · 1 January 2014Received $9.6 million grant in 2014 to establish mobile acute care team program. Pilot program (2015-2016) demonstrated 14% hospital transport rate, avoided 13 ED visits and 6 admissions, with over $50,000 savings in 30-day total cost of care. Program evolved into current community paramedicine partnership with SeniorCare.
• Mount Sinai Health SystemcoreStrategic or Co-development PartnerSeniorCare EMS is partnered with Mount Sinai as a critical care provider and community medicine partner. The partnership includes a community paramedicine program where SeniorCare paramedics visit patients at home and consult with Mount Sinai physicians via telemedicine. Dr. Kevin Munjal serves as champion of the CP-MIH program, with dozens of SeniorCare paramedics trained to deliver this care model.
• Commission on Accreditation of Ambulance Services (CAAS)minorOthersVoluntary accreditation organization that establishes national standards for ambulance services. SeniorCare EMS achieved CAAS accreditation, becoming the sixth accredited agency in NYS and the only commercial ambulance service CAAS accredited in NYC.
• American Heart Association (AHA)minorOthersAHA provides Mission: Lifeline EMS recognition program for prehospital providers demonstrating commitment to evidence-based guideline treatment for STEMI patients. SeniorCare received 2023 Silver Recognition.
• West Family Foundation (HomeLAN)minorStrategic or Co-development PartnerHome Learning and Action Network (HomeLAN) facilitated by West Family Foundation to improve senior care nationally. Mt. Sinai Community Paramedic program operates as part of this network and is recognized within it for its scalable use of existing EMS infrastructure for community health.
• EMS WorldminorGTM or Marketing PartnerIndustry publication that featured SeniorCare EMS and the Mt. Sinai Community Paramedicine program in a webinar and article. Part of broader media and industry recognition strategy.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Empress EMS: Regional private EMS provider serving the New York City and Hudson Valley area with ALS, BLS, critical care, and bariatric transport. Most direct geographic and service-line peer to SeniorCare within NYC.
• Mobile Health: New York-based private EMS and medical transportation provider operating a large fleet of ambulances across NYC and Long Island. Competes head-to-head with SeniorCare for hospital and facility contracts in the same metro.
• Acadian Ambulance Service: Privately held EMS company operating ground and air ambulance services across multiple US states with hospital and municipal contracts. Comparable in service breadth, critical care capability, and private-company structure.
• Care Ambulance Service: Private EMS provider offering ALS, BLS, critical care, and interfacility transport with hospital partnerships. Comparable in service lines and B2B GTM motion to SeniorCare's healthcare facility focus.

Broad incumbents

• Global Medical Response: Parent organization of AMR and other EMS brands, providing integrated ground and air ambulance services across the US. Broad incumbent comparable to SeniorCare in service breadth, with significantly larger national scale.
• Falck USA: International ambulance and healthcare services operator with US operations providing emergency and interfacility transport, often under municipal and hospital contracts. Comparable to SeniorCare's contract-driven model at a national scale.
• American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, offering ALS, BLS, and interfacility transport across most major metros. Directly comparable to SeniorCare's fee-for-service EMS model, with broader national footprint and hospital system contracts.

Regional players

• TransCare: New York-based private ambulance service providing inter-facility, critical care, and 911 response in the downstate NY market. Direct peer in both geography and service portfolio.
• Hunter Ambulance: Private EMS provider based in the New York metropolitan area offering ALS/BLS transport, bariatric services, and special event coverage. Comparable in service mix to SeniorCare but focused primarily on the downstate New York region.
• FDNY EMS (NYC 911): Municipal EMS arm of the New York City Fire Department that operates the 911 system in which SeniorCare participates as a voluntary-hospital partner. Defines the regulatory and competitive baseline for NYC EMS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/seniorcareems
• Facebookfacebook.com/SeniorCareEMS
• LinkedInlinkedin.com/company/seniorcare-emergency-medical-services
• Instagraminstagram.com/seniorcareems

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SeniorCare EMS