What regiocom does

regiocom SE is a founder-owned German BPO and technology group headquartered in Magdeburg, founded in 1996 by Klemens Gutmann and Joan Dyckhoff-Schlieker, operating across the energy sector and cross-industry customer service. The company employs approximately 6,000-6,500 staff across more than 20 service centers in Germany, Bulgaria, and Greece, with the German headquarters housing over 200 software developers and the energy division alone employing 1,400+ specialists. regiocom is structured around two main pillars: regiocom ENERGIE (BPO and software for energy suppliers and network operators, including the cloud-based compass billing platform, the compass AI customer service solution developed with enneo, the IDA master data platform for EEG/CHP plants, the RegMan regulatory management platform, and J-EDI document tools) and regiocom Customer Care (omnichannel customer service, sales, complaint management, and debt collection for cross-industry clients in banking, insurance, telecommunications, retail, logistics, and public sector). regiocom also develops and operates the MaStR (Marktstammdatenregister) for the Bundesnetzagentur, holding over four million registered energy units.

The company generates revenue through five streams: managed BPO services (long-term contracts with defined SLAs for energy and cross-industry clients), subscription and recurring platform fees for cloud-based software (compass billing, RegMan), software licensing and development for specialized energy tools, professional services for electricity and gas network operators (Smart Meter rollout, gas pipe network inspection, live maintenance), and managed customer care services billed by contact volume. Sales are enterprise-led through direct account management and dedicated sales leadership (including the Mittelstandsinitiative targeting SMEs), supported by presence at major industry events (E-world, Handelsblatt Energie-Gipfel, CCW). Pricing is quote-based and bespoke, tied to scope, volume, and contract term, with multi-year enterprise engagements as the norm. The integrated portfolio, regulatory positioning, and nearshore delivery model are positioned as the company's competitive differentiation versus fragmented single-service vendors.

Name

regiocom

Legal name

regiocom SE

Website

https://regiocom.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

regiocom is a German founder-owned BPO and technology group serving energy utilities, network operators, and cross-industry clients with 6,000+ employees across Germany, Bulgaria, and Greece, offering proprietary energy billing and AI customer service platforms alongside outsourced customer care and network services.

Ownership category

akta.pro rank

Product category

Energy BPO and Regulatory Software Services

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Natural Gas Distribution (221210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Care, Billing & CRM for Gas Retail (CX, Retention, Collections) (EUAAADAH)

akta.pro secondary industries

Regulatory Reporting & Compliance Automation (FinCEN/CTR/SAR, EMIR/MiFID, etc.) (FSAGAFAG), Regulatory Compliance Management (RegTech) (BPAEAPAB)

Keywords

• Energy billing software
• Business process outsourcing
• Customer care services
• Energy market communication
• Regulatory management software

Headquarters

HQ city

Magdeburg

HQ country

Germany

HQ region

Europe

Offices22 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO): Full-service BPO for entire business processes for energy suppliers and network operators, including customer service, back-office, billing, and regulatory management. Contracts are typically long-term service agreements with defined SLAs and pricing based on scope and volume.
2. Energy Billing Platforms: Cloud-based energy billing platforms (compass) operated on behalf of clients. Revenue derived from platform operation, processing fees, and usage-based components.
3. Software Licensing and Development: Customized software solutions including MaStR, IDA, RegMan, J-EDI tools. Revenue from development projects, licensing, and ongoing maintenance.
4. Network Services: Technical services for electricity and gas network operators including Smart Meter rollout, gas pipe network inspection, and maintenance under voltage. Revenue from project-based and recurring service contracts.
5. Customer Care / Contact Center Services: Omnichannel customer service for cross-industry clients including telecommunications, banking, insurance, logistics, and public sector. Revenue from service contracts based on contact volume and service scope.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels14 records

Core offering

regiocom delivers integrated business process outsourcing (BPO) and proprietary technology platforms primarily to the German energy sector. Its core offers include the compass cloud-based energy billing platform, compassAI AI-powered customer service agents, RegMan regulatory management software, IDA master data automation for generation plants, and J-EDI tools for energy market communication. The company also operates the MaStR database on behalf of the Federal Network Agency and provides large-scale omnichannel customer care plus network services such as Smart Meter rollout and gas pipe inspection.

Product overview

regiocom is an integrated services and platforms company offering a portfolio of products and services for businesses, primarily focused on the energy sector. The core offering consists of the compass cloud-based energy billing platform and compassAI AI-powered customer service solution. Additional products include IDA for decentralized generation plant management, MaStR (developed for Bundesnetzagentur) for market master data registration, RegMan (rcRegMan) for regulatory management, and J-EDI document tools for energy market communication. Services include BPO for energy suppliers, network services for grid operators, and Cloud/IT services with own data centers. The subsidiary regiocom Customer Care provides omnichannel customer service, sales, complaint management, and receivables management across industries.

Differentiator

Problem solved

Functional benefit

Brands

• compass: Cloud-based energy billing platform for suppliers and network operators
• compass AI
• rcRegMan
• IDA

Products and services

• compass Energy Billing Platform Cloud-based, audit-secure (revisionssicher) and GoBD-compliant energy billing platform providing stable end-to-end processes for energy suppliers and grid operators. Sold as a recurring subscription offering.
• compassAI AI-powered customer service solution for energy suppliers and grid operators that deploys specialized AI agents to autonomously handle tasks such as meter reading reports, tariff adjustments, and master data changes across speech and text channels. Reduces manual processing workload by ~25% in telephony and ≥35% in written processing.
• BPO for Energy Suppliers (Business Process Outsourcing) Full-service business process outsourcing covering billing platforms, back-office, complete business process outsourcing, and energy economics system solutions for energy suppliers. Includes supplier switching, data exchange, grid invoice management, customer billing, and receivables management.
• IDA (Integrated Data Automation for Decentralized Generation Plants) Central master data management solution for decentralized generation plants. Automates energy economics processes throughout the entire lifecycle of EEG and CHP plants—from new registration through remuneration classification to communication with transmission grid operators and the MaStR.
• MaStR (Marktstammdatenregister) Central database for the German energy market, developed and operated by regiocom on behalf of the Federal Network Agency (Bundesnetzagentur). Registers all energy feeders in Germany—from private photovoltaic systems to large conventional power plants—with over four million registered units.
• RegMan (rcRegMan) Regulatory Management Platform Regulatory management software for energy industry compliance. Handles complex reporting and documentation obligations, cost and revenue paths, Bundesnetzagentur coordination, and adapts modularly to new regulatory requirements. New RegMan 1.0 generation launched at E-world 2026.
• Netzdienste (Network Services for Electricity and Gas Grid Operators) End-to-end technical BPO services for electricity and gas grid operators including Smart Meter rollout, 450-MHz technology deployment, live maintenance under voltage, and DVGW G 468-1 certified gas pipe network inspection.
• Cloud & IT Services (Storage, Digital Mailroom, Hosting) Storage solutions, digital mailroom (Digitale Poststelle), hosting, and IT services backed by regiocom's own data centers with European security standards and a proprietary site network delivering tailored IT solutions for energy providers.
• J-EDI Viewer and J-EDI Creator Software solutions for edi@energy documents that allow analyzing and creating energy industry EDI documents for market communication and document exchange.
• DOXA Forecast Service Forecast service for energy market predictions, supporting energy suppliers with demand and supply forecasting capabilities.
• regiocom Customer Care (Cross-Industry Omnichannel Customer Service) Omnichannel customer service, sales and up-selling, complaint management, and receivables management delivered via near-shore service centers with over 6,000 experts across 25+ locations serving customers from banking, telecommunications, insurance, retail, logistics, and public sector.

Quantifiable outcome

• compass AI reduces processing workload by approximately 25% in telephony and at least 35% in written processing
• +5 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• enneocoreTechnology or Integration · 10 February 2026Strategic partnership for compass AI, an AI-powered customer service solution for the energy sector. enneo provides the AI platform and energy-sector-trained models while regiocom handles integration, operations, and embedding into existing process and system landscapes. The partnership goes beyond classic technology integration, with regiocom and enneo jointly addressing how AI can be deployed to work operationally in real production environments. compass AI is presented at E-world 2026 as a holistic AI solution for the energy industry.
• DVGW (Deutscher Verein des Gas- und Wasserfaches)coreOthersregiocom is a member of DVGW, the German Association of Gas and Water, and serves as a central training location for approximately 14,000 members of the association. The partnership involves hosting DVGW district group events at regiocom headquarters in Magdeburg, where regiocom presents AI solutions for customer service in the gas, water, and wastewater sector.

Scale indicators18 records

Recent moves10 records

Expansion highlights8 records

Direct peers

• Arvato (Bertelsmann): Arvato is one of the largest German-owned BPO and customer service providers, serving utilities, telecom and financial services with multi-channel operations and similar nearshore delivery — directly comparable to regiocom Customer Care in scope and target verticals.
• Schleupen: Schleupen is a German software vendor focused on energy and utilities billing, market communication and ERP — overlapping with compass, J-EDI and RegMan in the regulated German energy IT stack.
• Wilken Software Group: Wilken provides energy billing, CRM and back-office software for German utilities and municipal energy suppliers — directly comparable to regiocom's compass platform and energy BPO offering for the same target market.
• D+S 360 (Kohlhammer Group): D+S 360 is a major German customer care and BPO provider serving energy, insurance and financial services — directly comparable in vertical mix, omnichannel delivery and DACH footprint.
• Bosch Service Solutions: Bosch Service Solutions provides omnichannel customer service, BPO and AI-enabled contact center operations for energy, mobility and industrial clients, with similar enterprise-targeting GTM motion and digital post/automation capabilities as regiocom.
• Sasse Gruppe: Sasse is a German owner-managed BPO/customer care specialist serving utilities, mobility and public sector with near-shore delivery — comparable mid-sized family-owned German competitor in the customer care space.

Broad incumbents

• Concentrix: Global CX and BPO leader with significant German and European utility clients offering omnichannel service, AI and analytics — broad incumbent competing with regiocom Customer Care on large enterprise deals.
• T-Systems: T-Systems is Deutsche Telekom's enterprise ICT arm with deep utility client relationships, offering cloud, IoT, billing and energy market services — broad incumbent whose energy portfolio overlaps with compass and Netzdienste offerings.
• Majorel / Teleperformance: Global contact center and BPO giant with extensive European delivery serving utilities, banking and telecom — broader portfolio and global scale than regiocom, but overlapping on enterprise customer care contracts.

Emerging players

• Soptim / COUNT+CARE: Soptim is a German energy IT specialist delivering billing, smart meter gateway administration and market communication solutions for utilities — emerging direct competitor in the same regulated software niches.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCyee7zKz3UP7CNvaQBjgj0g
• Facebookfacebook.com/regiocomse
• LinkedInlinkedin.com/company/regiocom-se
• Instagraminstagram.com/regiocom.se

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about regiocom