PROSOZ Herten

What PROSOZ Herten does

PROSOZ Herten GmbH is a privately-held German software vendor founded in 1989 and headquartered in Herten (Recklinghausen, North Rhine-Westphalia). The company develops specialized administrative procedures (Fachverfahren) for German municipal governments, with primary product lines covering social welfare (Prosoz OK.jus / OPEN/PROSOZ for SGB II, SGB IX, SGB XII, AsylbLG), youth welfare (PROSOZ 14plus, OPEN/WebFM for SGB VIII), construction supervision (ProBAUG, Prosoz OTS.bau, Prosoz elan), public order (ProORDNUNG), urban planning (ProPLANUNG), environmental administration (ProUMWELT), fire protection (ProBRANDSCHUTZ), heritage protection (ProDENKMAL), and housing benefits (Prosoz OK.wobis, Prosoz IKOL.wg). The portfolio is delivered via a mix of on-premise licenses, hybrid models, and a newer cloud-native SaaS platform (NEO, launched 2026) operated from BSI-certified data centers, with digital integration via NEO.connect (XOEV.Exchange connector) and NEO.Formularservice (XIMA FORMCYCLE-powered online forms). Prosoz also offers the Village App (citizen engagement mobile app, <€1/inhabitant/year, 120+ municipalities), the Prosoz KRISTALL BI/reporting layer, and the Prosoz Akademie training organization, plus consulting and workshop services for digital transformation.

The company serves approximately 1,500 municipal administrations across Germany, with notable penetration in youth welfare (250+ Jugendämter) and jobcenters (>50% of Optionskommunen). Revenue is generated through SaaS subscriptions (NEO, OK.jus via AKDB OSRZ, Village App), traditional software licenses and modular add-ons (Baukastenprinzip), professional services (consulting, workshops), and paid training/qualification services, with five-region direct field sales (Nord, Ost, West, Süd, Südwest) plus channel distribution via AKDB-Unternehmensgruppe following the 2025/2026 merger. Following the final OTS GmbH integration (April 2026), Prosoz is positioned as the central strategic software partner for AKDB's 5,000+ municipal customer base. The company is classified as a large enterprise (Großunternehmen) with 500+ employees as of January 2024, led by CEO Arne Baltissen (appointed October 2020). Customer base is exclusively German public sector; no international expansion is signaled.

Name

PROSOZ Herten

Legal name

PROSOZ Herten GmbH

Website

https://prosoz.de

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

PROSOZ Herten GmbH is a German municipal IT software vendor providing specialized procedures (social welfare, youth welfare, construction supervision, public order) for ~1,500 administrations, plus the NEO cloud SaaS platform, Village App, BI, and training.

Ownership category

akta.pro rank

Headquarters

HQ city

Recklinghausen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (Prosoz NEO): Prosoz NEO is delivered as a subscription-based SaaS model. Customers pay a recurring subscription fee for access to the cloud-based platform, eliminating local IT infrastructure costs. The subscription model provides predictable, recurring revenue and enables planable cost structures for customers.
2. SaaS Subscription (Prosoz OK.jus via AKDB OSRZ): Prosoz OK.jus can be operated in the BSI-certified data center of partner AKDB, offered as a managed SaaS subscription, eliminating customer investment in server infrastructure and security systems.
3. Village App Subscription: The Village App is priced per inhabitant per year (under 1€ per inhabitant annually), billed annually. Includes all features, server costs, and ongoing maintenance with no hidden additional fees. A 3-month free trial precedes the paid subscription.
4. Professional Services & Training: Prosoz Academy provides paid qualifying and training services (Qualifizierungen) for government personnel on Prosoz software products. Offered in person and online with various certification levels (Beginner/Advanced/Expert).
5. Consulting & Process Advisory: Workshops and consulting services for digital transformation, process optimization, and project management for municipalities. Includes process consulting for ProBAUG/ProUMWELT and digitalization planning workshops.
6. Software Licenses & Module Purchases (ProBAUG, ProORDNUNG, etc.): Traditional software licenses and modular add-on purchases for specialized procedures (e.g., ProBAUG, ProORDNUNG, ProPLANUNG, ProBRANDSCHUTZ, ProUMWELT). Additional modules can be purchased separately per the building block principle (Baukastenprinzip) as in Prosoz OTS.bau.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

PROSOZ Herten develops and sells specialized software solutions (Fachverfahren) for German municipal administrations, covering social welfare (SGB VIII, XII, II, IX, AsylbLG), youth welfare, building inspection, urban planning, fire protection, heritage protection, environmental procedures, and public order. The portfolio is delivered as on-premise software or cloud-based SaaS (NEO, OK.jus) from BSI-certified data centers, and is complemented by consulting, training (Prosoz Akademie), and citizen engagement tools (Village App).

Product overview

PROSOZ Herten is a municipal IT solutions provider offering a platform-plus-modules portfolio spanning building and environment, youth and social affairs, and public order and safety. The core product lines include NEO (cloud SaaS platform for social/youth offices), ProBAUG and Prosoz OTS.bau (building inspection), OPEN/PROSOZ and Prosoz OK.jus (social/jobcenter), PROSOZ 14plus and OPEN/WebFM (youth welfare), ProORDNUNG (public order), ProPLANUNG (urban planning), ProUMWELT (environment), ProBRANDSCHUTZ (fire safety), ProDENKMAL (heritage), Prosoz elan (citizen portal for building), NEO.connect and NEO.Formularservice (digital integration), Prosoz KRISTALL (BI/reporting), Village App (citizen engagement), Prosoz Akademie (training), and Prosoz OK.wobis/IKOL.wg (housing benefits). Solutions are delivered as on-premise, SaaS (via BSI-certified data center), or hybrid models, complemented by consulting, workshops, and a customer portal.

Differentiator

Problem solved

Functional benefit

Brands

• NEO: Cloud-based professional procedure software for social and youth welfare offices, featuring automation, intuitive interfaces, and comprehensive process management
• ProBAUG
• ProBRANDSCHUTZ
• ProDENKMAL
• OPEN/PROSOZ
• PROSOZ 14plus
• OPEN/WebFM
• Prosoz OK.jus
• ProORDNUNG
• ProPLANUNG
• Prosoz OK.jus
• ProUMWELT
• NEO.connect
• NEO.Formularservice
• Village App
• Prosoz KRISTALL
• Prosoz elan
• Prosoz OK.wobis
• Prosoz IKOL.wg

Quantifiable outcome

• Processes billions of euros annually in social security payments to German citizens
• +6 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature13 records

Partnerships

Three partnerships are on record, tiered major and core.

• ekom21 – KGRZ HessenmajorStrategic or Co-development Partner · 4 March 2026Prosoz signed a six-year framework agreement (Rahmenvereinbarung) with ekom21 (Kommunales Gebührenrechenzentrum Hessen). ekom21 is the municipal fee computing center for the German state of Hesse. This framework agreement establishes Prosoz as a preferred software provider for ekom21's municipal customers for an extended six-year period.
• OTS GmbH (Optimal Trouble Shooting)coreStrategic or Co-development Partner · 1 January 2026OTS GmbH was a specialized provider of administrative software for construction supervision (OTS.bau) and social administration. All OTS activities were consolidated into PROSOZ Herten GmbH as part of the 2025/2026 merger with AKDB. The OTS.bau product line continues as part of Prosoz's construction portfolio. OTS.bau-Kundenforum continues as a customer community platform.
• AKDB-Unternehmensgruppe (Anstalt des öffentlichen Rechts)coreStrategic or Co-development Partner · 1 January 2025Strategic merger/partnership between PROSOZ Herten GmbH and AKDB-Unternehmensgruppe in the areas of Social, Youth, and Construction. The merger was formalized with contract signing on April 16, 2026 and registered in the commercial register. OTS GmbH (combining AKDB Soziales, kommIT, and OTS activities in both social and construction domains) was integrated into Prosoz. The combined entity positions Prosoz as the central strategic partner for AKDB's municipal IT portfolio. AKDB serves over 5,000 municipalities, Länder, and the federal government with over 1,500 employees at 20+ German locations.

Scale indicators11 records

Recent moves9 records

Expansion highlights7 records

Direct peers

• ekom21 – KGRZ Hessen: Municipal fee computing center and IT service provider for Hessian municipalities, now a Prosoz framework agreement partner. Provides overlapping social administration and building permit software comparable to Prosoz's portfolio.
• regisafe GmbH: Provider of case management, electronic file (eAkte), and social/youth welfare software for German public administrations. Closely comparable niche competitor to Prosoz OK.jus and PROSOZ 14plus in social and youth welfare case processing.
• MACH AG: Lübeck-based vendor of public-sector ERP, HR, finance, and citizen services software for German municipalities and state administrations. Competes directly with Prosoz in digital administration transformation and integrated case management.
• AKDB – Anstalt für Kommunale Datenverarbeitung in Bayern: Bavaria's public-law municipal IT institution serving 5,000+ municipalities with social, youth, and construction administration software. Now a strategic merger partner of Prosoz and the most direct comparably scaled peer in the German municipal specialist-procedure market.
• Lämmerzahl GmbH: Specialist vendor of housing benefit (Wohngeld) and municipal benefits software in Germany. Directly comparable to Prosoz's Prosoz OK.wobis and Prosoz IKOL.wg housing allowance product lines.
• SASKIA GmbH: Municipal financial and social benefits software vendor serving German local authorities. Directly comparable to Prosoz's social welfare and SGB XII/IX solutions, especially in North Rhine-Westphalia municipalities.

Regional players

• ITEBO GmbH: Municipal IT service provider for the Osnabrück region and Lower Saxony, offering specialist procedures, DMS, and citizen services. Comparable to Prosoz's full municipal IT stack within a specific German region.
• KDN – Kommunale Datenverarbeitung Niederrhein: Municipal data center serving lower Rhine municipalities with administrative software, hosting, and digitalization services. Comparable regional peer to Prosoz with overlapping social, youth, and building procedure offerings.

Broad incumbents

• DATEV eG: Large German cooperative providing tax, accounting, and ERP software broadly used by municipalities, tax offices, and public administrations. Overlaps with Prosoz in financial and case-management workflows as a broader incumbent portfolio.

Emerging players

• CIBEST GmbH: Smaller German public-sector software vendor focused on social administration, building supervision, and citizen services for mid-sized municipalities. Comparable emerging peer in the same Fachverfahren niches Prosoz targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookm.facebook.com/Prosoz-Herten-190565895103244
• LinkedInde.linkedin.com/company/prosoz-herten-gmbh
• Instagraminstagram.com/prosozherten
• Xx.com/prosozherten

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PROSOZ Herten