Civil Aviation Authority of Malaysia
Malaysia's sole statutory civil aviation regulator under the Malaysian Aviation Commission Act 2015, overseeing airline licensing, safety, competition, and consumer protection through a portfolio of mandatory e-service platforms serving airlines, airports, aviation professionals, and consumers domestically.
- Company typePrivate
- Founded-
- HeadquartersPutrajaya, Malaysia
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Civil Aviation Authority of Malaysia does
The Civil Aviation Authority of Malaysia (CAAM; legally Pihak Berkuasa Penerbangan Awam Malaysia) is the statutory regulatory authority for civil aviation in Malaysia, established and operating under the Malaysian Aviation Commission Act 2015. CAAM exercises exclusive jurisdiction over aviation licensing, airline and airport performance monitoring, air traffic rights allocation, competition oversight (Part VII of the Act), and consumer protection enforcement under the Malaysian Aviation Consumer Protection Code 2016 (MACPC). It serves five primary stakeholder groups: airlines and air operators, airport operators, aviation service providers (ground handling, air navigation, dangerous goods), individual aviation professionals (pilots, ATCOs, AMEs), and airline consumers.
CAAM's operational technology consists of a portfolio of mandatory e-service platforms rather than a single integrated product. Industry-facing portals include AeroFile (filings for approval of scheduled/non-scheduled passenger and cargo services), AeroLicence (operator and personnel licensing), eCLIPSE (electronic licensing system), e-Exam AME & FC (online examinations for aircraft maintenance engineers and flight crew), and CAReS (safety occurrence reporting). Consumer-facing infrastructure includes the FlySmart portal and mobile app for complaints and flight information disclosure. Performance monitoring infrastructure includes the public Airline On-Time Performance and Flight Cancellation Dashboard, effective 15 April 2025, with binding 85% OTP and 20% cancellation thresholds.
As a government statutory authority, CAAM is not a commercially operated business. It does not disclose revenue, pricing, or commercial pricing models; regulatory fees and charges are governed by Malaysian aviation regulations rather than market pricing. The authority is government-funded, accountable to the Malaysian government, has no parent company, and has not recorded any investment, acquisition, or ownership events. Its operating footprint is domestic Malaysia (Southeast Asia region), with primary offices in Putrajaya at Persiaran Perdana (Headquarters) and Galeria PJH (Corporate Office).
Civil Aviation Authority of Malaysia firmographics
Firmographics- Name
- Civil Aviation Authority of Malaysia
- Legal name
- Civil Aviation Authority of Malaysia (CAAM) / Pihak Berkuasa Penerbangan Awam Malaysia
- Website
- https://caam.gov.my
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Malaysia's sole statutory civil aviation regulator under the Malaysian Aviation Commission Act 2015, overseeing airline licensing, safety, competition, and consumer protection through a portfolio of mandatory e-service platforms serving airlines, airports, aviation professionals, and consumers domestically.
- Ownership category
- akta.pro rank
Civil Aviation Authority of Malaysia industry classification
Industry- Product category
- Aviation Regulatory Services
- NAICS
- Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)
- SIC
- Airports, Flying Fields & Airport Terminal Services (4581)
- akta.pro primary industry
- Transportation Regulators (Aviation, Maritime, Rail, Road) (BPAIAOAL)
- akta.pro secondary industry
- Flight Operations Control & Dispatch (OCC/IOCC) (THABAIAA)
Keywords
Where Civil Aviation Authority of Malaysia is headquartered
LocationHeadquarters
- HQ city
- Putrajaya
- HQ country
- Malaysia
- HQ region
- Asia
Offices2 records
Markets served
Civil Aviation Authority of Malaysia business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Distribution channels6 records
Marketing channels8 records
Civil Aviation Authority of Malaysia product offering
Product offeringCore offering
CAAM is Malaysia's statutory civil aviation regulator, providing comprehensive oversight across airline licensing, air service permits, air traffic rights allocation, aerodrome licensing, aviation safety oversight, competition regulation, and consumer protection enforcement. It operates a portfolio of digital self-service platforms (AeroFile, AeroLicence, eCLIP, CAReS, e-Exam AME & FC, FlySmart, OTP Dashboard) that enable airlines, airports, aviation personnel, and consumers to access regulatory services and submit filings or complaints online.
Product overview
The Civil Aviation Authority of Malaysia (CAAM) is a regulatory body that provides a portfolio of e-services and digital platforms for the aviation industry and consumers. The ecosystem consists of consumer-facing platforms (FlySmart for complaints), industry portals (AeroFile for service approvals, AeroLicence for licensing), internal operational systems (e-Temujanji, eCLIP, e-Exam), and monitoring dashboards (Airline OTP Dashboard, Airport QoS Framework). The core offering is a regulatory service platform with modules for air navigation, air operations, airworthiness, safety reporting (CAReS), and unmanned aircraft systems, all integrated under Malaysia's aviation regulatory framework.
Differentiator
Problem solved
Functional benefit
Brands
- FlySmart: Consumer complaint and information platform for airline and airport services
Products and services
- FlySmart
Quantifiable outcome
- Airlines required to achieve minimum 85% on-time performance monthly
- +2 more outcomes
Companies that use Civil Aviation Authority of Malaysia
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
Civil Aviation Authority of Malaysia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Civil Aviation Authority of Malaysia partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights4 records
Civil Aviation Authority of Malaysia competitors and assessment
Company assessmentDirect peers
- Civil Aviation Authority of Singapore (CAAS): Singapore's national civil aviation regulator operating under similar statutory framework for licensing, safety oversight, air traffic control, and consumer protection in a comparable Southeast Asian jurisdiction. Most directly comparable peer due to geographic proximity and similar regulatory scope.
- Civil Aviation Authority of Thailand (CAAT): Thailand's national civil aviation regulator with comparable mandate covering airline licensing, safety oversight, and consumer protection within a similar Southeast Asian aviation market structure.
- Civil Aviation Authority of the Philippines (CAAP): Philippines' national civil aviation authority responsible for regulating airline operations, airports, aviation personnel licensing, and safety oversight in a comparable Southeast Asian market.
- Civil Aviation Authority of Vietnam (CAAV): Vietnam's national civil aviation regulator overseeing airline licensing, airworthiness, and airport operations in a fast-growing Southeast Asian aviation market, structurally analogous to CAAM.
- Directorate General of Civil Aviation Indonesia (DGCA / DJPU): Indonesia's national civil aviation regulatory authority with comparable mandate over airline licensing, safety oversight, and consumer protection across a large archipelagic market similar to Malaysia's regional positioning.
- Civil Aviation Safety Authority Australia (CASA): Australia's national civil aviation safety regulator with a comparable mandate covering aviation safety, personnel licensing, and operational oversight in a more mature regulatory environment.
Broad incumbents
- UK Civil Aviation Authority (CAA UK): UK's national civil aviation regulator with a broader and more mature mandate spanning consumer protection (ATOL), airspace regulation, economic licensing, and safety oversight, serving as a large established incumbent comparable to CAAM.
- Federal Aviation Administration (FAA): US national civil aviation regulator and the world's largest aviation authority, with comprehensive mandate covering airline certification, ATC, airspace, and consumer protection—representative broad incumbent comparable to CAAM at vastly larger scale.
- European Union Aviation Safety Agency (EASA): European Union agency responsible for aviation safety regulation across member states, with mandate covering airworthiness, personnel licensing, and operational standards—representative broad incumbent in civil aviation regulation.
Others
- International Civil Aviation Organization (ICAO): UN specialized agency that sets international civil aviation standards (SARPs) and oversees compliance by national authorities including CAAM, which derives its regulatory framework from ICAO Annexes and standards.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Civil Aviation Authority of Malaysia social profiles
Digital presenceCivil Aviation Authority of Malaysia compliance and trust
Trust signalCompliance5 records
Civil Aviation Authority of Malaysia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Civil Aviation Authority of Malaysia leadership team
Management profileNumber of profiles
Civil Aviation Authority of Malaysia funding detail
Funding detailFunding overview
Funding rounds
Investors
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Civil Aviation Authority of Malaysia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Civil Aviation Authority of Malaysia
What does Civil Aviation Authority of Malaysia do?
CAAM is Malaysia's statutory civil aviation regulator, providing comprehensive oversight across airline licensing, air service permits, air traffic rights allocation, aerodrome licensing, aviation safety oversight, competition regulation, and consumer protection enforcement. It operates a portfolio of digital self-service platforms (AeroFile, AeroLicence, eCLIP, CAReS, e-Exam AME & FC, FlySmart, OTP Dashboard) that enable airlines, airports, aviation personnel, and consumers to access regulatory services and submit filings or complaints online.
Is Civil Aviation Authority of Malaysia a public or private company?
Civil Aviation Authority of Malaysia is a private company. It is classified as state government owned and is currently operating.
When was Civil Aviation Authority of Malaysia founded?
Civil Aviation Authority of Malaysia was founded in -1. It employs 1,001 to 5,000 people.
Where is Civil Aviation Authority of Malaysia based?
Civil Aviation Authority of Malaysia is headquartered in Putrajaya, Malaysia, in the Asia region.
Who are Civil Aviation Authority of Malaysia's main competitors?
Direct peers on record are Civil Aviation Authority of Singapore (CAAS), Civil Aviation Authority of Thailand (CAAT), Civil Aviation Authority of the Philippines (CAAP), Civil Aviation Authority of Vietnam (CAAV), Directorate General of Civil Aviation Indonesia (DGCA / DJPU) and Civil Aviation Safety Authority Australia (CASA). Broad incumbents are UK Civil Aviation Authority (CAA UK), Federal Aviation Administration (FAA) and European Union Aviation Safety Agency (EASA). International Civil Aviation Organization (ICAO) is listed as an others.
Does Civil Aviation Authority of Malaysia have an API?
No public API is recorded for Civil Aviation Authority of Malaysia.
What industry is Civil Aviation Authority of Malaysia in?
Civil Aviation Authority of Malaysia's product category is Aviation Regulatory Services. Its primary akta.pro industry code is BPAIAOAL, Transportation Regulators (Aviation, Maritime, Rail, Road), with a secondary code of THABAIAA, Flight Operations Control & Dispatch (OCC/IOCC). Its NAICS code is 92615 and its SIC code is 4581.