What Multipolar Technology does

Multipolar Technology (PT Multipolar Technology Tbk, ticker MLPT on the Indonesia Stock Exchange) is an Indonesian IT services and system integrator founded in 1975 and headquartered in Jakarta, operating as a subsidiary of PT Multipolar Tbk within the Lippo Group. The company delivers solutions across five pillars: Hybrid Infrastructure (servers, storage, HCI, cloud IaaS/PaaS), Digital Platforms & Services (API management, application development, IoT, database platforms), Business Solution Platforms & Services (core banking, ERP, ITSM, ALM, smart office, e-channel), Digital Insights (data management, AI, big data analytics, fraud detection, credit scoring), and Security Platforms & Services (endpoint, network, data, user security plus managed security services including 24x7 SOC). Technology delivery rests on a broad partner ecosystem spanning IBM, Cisco, Oracle, Microsoft, VMware, Nutanix, Google Cloud, HPE, Red Hat, F5, Dell, Veeam, NCR, and others.

The business model combines project-based IT solutions delivery with multi-year managed services contracts. Managed services streams include Branch IT Managed Services, Field Operations Managed Services (deploying 2,000+ technicians across multiple cities), Payment Managed Services, Contact Center Managed Services, and Managed Security Services — providing recurring revenue against an enterprise project pipeline. Pricing is quote-based with no public tiers, and contracts are typically multi-year. Revenue is generated through solution design fees, software/hardware procurement margins, implementation services, and ongoing managed service fees.

The company serves five primary vertical segments: Banking & Financial Services (the primary segment, targeting Indonesia's 27 BPD regional development banks plus commercial banks), Telecommunications, Enterprise & Commercial, Government & Public Sector, and Healthcare, with secondary exposure to SME digital platforms. GTM is enterprise-direct with event-driven demand generation through forums (BPD Forum, Data & AI Forum), partner seminars, and co-marketing with global technology principals. The company maintains offices in Jakarta (Mega Kuningan) and Tangerang (Lippo Village) and operates a network of wholly-owned subsidiaries including PT Visionet Data Internasional, Meditap, DDT, DDV, and ArtoPrima.

Name

Multipolar Technology

Legal name

PT Multipolar Technology Tbk

Website

https://multipolar.com

Company type

Public

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Multipolar Technology is an Indonesian IT system integrator, founded in 1975, that delivers hybrid infrastructure, digital platforms, business applications, analytics, and cybersecurity solutions to banking, telecommunications, government, healthcare, and commercial enterprises across Indonesia.

Ownership category

akta.pro rank

Product category

IT System Integration and Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)

Keywords

• IT system integration
• Enterprise IT services
• Managed IT services
• Core banking solutions
• Cybersecurity services

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Solutions and System Integration: Project-based delivery of comprehensive IT solutions encompassing consulting, implementation, and managed services for enterprise customers across banking, telecommunications, government, and healthcare sectors. Revenue is generated through solution design fees, software/hardware procurement margins, implementation fees, and ongoing managed services contracts.
2. Managed Services: Recurring managed services including Branch IT Managed Services (Branch Delivery, Kiosk/Self Service, Credit Risk Management), Field Operations Managed Services (with 2000+ personnel), Payment Managed Services, and Contact Center Managed Services. These provide predictable recurring revenue streams.
3. Cloud Infrastructure (IaaS/PaaS): Cloud infrastructure services including IaaS and hybrid cloud managed services, utilizing consumption-based or subscription billing models with partners like GCP and Azure.
4. Enterprise Software and Licensing: Resale and implementation of enterprise software including core banking systems, ERP (Oracle EBS, Oracle NetSuite, MsDynamics 365), and various technology solutions from principal partners.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Multipolar Technology is an Indonesian IT system integrator delivering enterprise IT solutions across five pillars: Hybrid Infrastructure, Digital Platforms and Services, Business Solution Platforms and Services, Digital Insights, and Security Platforms and Services. It sells hardware, software, cloud, managed services, and proprietary applications such as MailApp and VisionAnalytics to banking, telecommunications, government, healthcare, and commercial enterprises, leveraging global partnerships with IBM, Cisco, Oracle, Microsoft, VMware, NCR, Nutanix, and Google Cloud.

Product overview

Multipolar Technology is an Indonesian IT services and solutions company operating as a system integrator with five core solution pillars: Hybrid Infrastructure, Digital Platforms & Services, Business Solution Platforms & Services, Digital Insights, and Security Platforms & Services. The company offers a comprehensive portfolio including servers, storage, networking, hyperconverged infrastructure (HCI), cloud services (IaaS/PaaS), core banking solutions, ERP (Oracle, SAP), enterprise project management, business intelligence (VisionAnalytics), AI-powered fraud detection, credit scoring APIs, cybersecurity (MSSP, SOC 24x7), and managed services. Their solutions target banking/finance, telecommunications, government, healthcare, and commercial industries, with strategic partnerships with IBM, Cisco, Oracle, Microsoft, VMware, SAP, and other global technology vendors.

Differentiator

Problem solved

Functional benefit

Products and services

• Hybrid Infrastructure Comprehensive IT infrastructure solutions combining physical and virtual resources including servers, storage, networks, hyperconverged infrastructure (HCI), PC/laptops, ATM devices, cloud infrastructure (IaaS), OS and virtualization, and hybrid cloud managed services for enterprise customers in banking, telecommunications, government, healthcare, and commercial sectors.
• Digital Platforms and Services Platform solutions enabling API management, application development, database platforms, enterprise application integration, banking integration, cloud platform (PaaS), and IoT connectivity for digital business transformation.
• Business Solution Platforms and Services Comprehensive business applications including core banking, ATM switching, internet banking, smart office document management, enterprise project management, ITSM, ERP (Oracle, SAP, Microsoft Dynamics 365), e-channel, and managed services for branch operations, field operations, payments, and contact centers.
• Digital Insights Data analytics and AI-powered insights solutions including data management, artificial intelligence, big data and analytics (Information Server, Data Warehouse, Data Lake, predictive analytics), business performance analytics, billing dashboards, credit scoring API, fraud detection system, and campaign management.
• Security Platforms and Services End-to-end cybersecurity solutions covering device/endpoint security, application security, network security (firewall, IPS, ISE, DDoS protection), data security, user security (MFA, encryption), managed security services (MSSP, SOC 24x7, penetration testing, SIEM), and eKYC.
• Core Banking Solutions Comprehensive banking IT solutions including Core Banking, ATM Switching Solution, Corporate and Retail Internet Banking, Transaction Testing Tool, ATM Monitoring, Fraud Detection, Shariah Core Banking, Host to Host Application Interface, and Signature Authentication for Indonesian banks including BPD regional development banks.
• MailApp Proprietary document management application developed by Multipolar Technology for managing incoming and outgoing correspondence, with centralized archiving, easy mail tracking, flexible mobile access, standard formats, paperless processing, and SLA monitoring with dynamic dashboards.
• ERP Solutions Enterprise Resource Planning solutions including Oracle EBS (on-premise), Oracle Cloud, Microsoft Dynamics 365 (on-premise and cloud), Oracle NetSuite (cloud), Enterprise Financial Consolidation Management, and HR SaaS solutions for enterprise and SMB customers.
• VisionAnalytics Proprietary Business Intelligence solution running on IBM Power Systems, enabling real-time insights and analytics for enterprise customers.
• Fraud Detection System AI-powered system for detecting and preventing fraudulent activities in business transactions to protect assets from financial losses, designed for banking and financial services customers.
• Credit Scoring API API solution for evaluating individual or company credit risk based on historical data and credit behavior, helping financial institutions reduce default risk.
• Managed Security Services 24x7x365 cybersecurity protection including MSSP, SOC operations, penetration testing, secure code development, SIEM, and governance/risk/compliance consultation for enterprise customers.
• eKYC Electronic Know Your Customer solution for streamlining user onboarding processes with digital identity verification, targeted at banking, financial services, and enterprise customers.
• Banking as a Service API Gateway built on BI SNAP standard that integrates banking services with third-party platforms and applications, enabling Banking-as-a-Service use cases for Indonesian banks.
• Cloud Infrastructure (IaaS) Cloud computing infrastructure services providing servers, storage, and networking on a pay-per-use subscription model for business agility and growth, leveraging partnerships with GCP and Azure.
• Hybrid Cloud Managed Services Managed services enabling agile infrastructure to support business growth with pay-per-use subscription models and an innovation focus across hybrid cloud environments.
• Enterprise Project Management Project management solutions including Application Lifecycle Management (ALM), EPM Solutions (MsProject Server/Online), and Atlassian ALM Software Suite with CI/CD capabilities for enterprise project and software delivery teams.
• Agentic AI Solutions for BPD Banking AI solutions enabling autonomous decision-making for Indonesian regional development banks (BPD), helping detect, identify, prevent, and protect businesses from security threats while improving operational efficiency.

Quantifiable outcome

• Reduced physical infrastructure and maintenance costs through cloud migration (Siloam case: eliminated on-premises data center)
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature4 records

Partnerships

17 partnerships are on record, tiered core and secondary.

• IBMcoreTechnology or IntegrationLong-standing strategic partnership with IBM as a key IT principal. IBM relationship enables Multipolar Technology to deliver IBM Power Systems, IBM watsonx AI, IBM Planning Analytics, IBM Fusion, FlashSystem storage, and other IBM solutions to Indonesian enterprise customers.
• CiscocoreTechnology or IntegrationStrategic alliance as a Cisco partner providing networking solutions, Cisco Meraki for modern workplace, and network infrastructure services. Cisco partnership supports enterprise and Telco network deployments.
• OraclecoreTechnology or IntegrationOracle partnership enables delivery of Oracle EBS, Oracle Cloud, Oracle NetSuite, and database solutions. Multipolar provides ERP implementation and Oracle database platform services.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for delivering Microsoft 365, Azure cloud, Copilot, and related Microsoft solutions. Partnership includes CSP (Cloud Solution Provider) capabilities and Azure infrastructure services.
• VMwaresecondaryTechnology or IntegrationVMware partnership for virtualization solutions including vSAN and enterprise virtualization platforms.
• NCRsecondaryTechnology or IntegrationNCR partnership enables delivery of ATM and self-service device solutions for banking customers.
• NutanixcoreTechnology or IntegrationNutanix partnership for hyperconverged infrastructure (HCI) solutions. Case studies show successful deployments at Bank BPD Bali for digital transformation.
• HPE (Hewlett Packard Enterprise)secondaryTechnology or IntegrationHPE partnership for enterprise servers, storage, and hyperconverged SDDC solutions.
• Google Cloud Platform (GCP)coreTechnology or IntegrationGCP partnership enables cloud migration and IaaS solutions. Case studies show GCP deployments for Siloam Hospitals and LinkNet SAP migrations.
• Red HatsecondaryTechnology or IntegrationRed Hat partnership for enterprise open-source solutions including Red Hat OpenShift for container platform and enterprise Linux.
• VeeamsecondaryTechnology or IntegrationVeeam partnership for data protection, backup, and disaster recovery solutions including Veeam Kasten for Kubernetes and Veeam Data Cloud for M365.
• F5 NetworkssecondaryTechnology or IntegrationF5 partnership for application delivery, API protection, and distributed cloud bot defense solutions.
• Dell TechnologiessecondaryTechnology or IntegrationDell partnership for modern data center solutions, private cloud, and enterprise infrastructure.
• TencentsecondaryTechnology or IntegrationTencent technology partnership for selected solutions and cloud services.
• HCLsecondaryTechnology or IntegrationHCL partnership for enterprise software and technology solutions.
• HuaweisecondaryTechnology or IntegrationHuawei partnership for networking solutions including Huawei NetEngine routers.
• LenovosecondaryTechnology or IntegrationLenovo partnership for PC, laptop, and enterprise hardware solutions.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Telkomsigma: Telkomsigma is an Indonesian IT services and system integration subsidiary of Telkom Indonesia, offering cloud, data center, managed services, and enterprise applications to banking and enterprise clients across Indonesia — directly comparable to Multipolar's Indonesian SI model.
• Lintasarta: Lintasarta is an Indonesian ICT solutions provider (Indosat-affiliated) delivering cloud, managed services, cybersecurity, and enterprise integration to banks, telcos, and government — overlapping with Multipolar's core banking and managed services offerings within the same geography.
• Metrodata Electronics: Metrodata Electronics is an Indonesian IT distribution and solutions company providing enterprise hardware, software, cloud, and digital services through subsidiaries like Synnex Metrodata Indonesia — a directly comparable Indonesian IT channel and solutions peer to Multipolar Technology.
• Phintraco Group: Phintraco Group is an Indonesian IT and telecommunications solutions provider with enterprise systems integration and managed services capabilities — a regional SI peer operating in the same Indonesian market.

Broad incumbents

• Accenture Indonesia: Accenture is a global system integrator with a sizable Indonesian practice delivering cloud, security, and digital transformation to large banks and enterprises — a broad incumbent competing for the same high-end enterprise wallet as Multipolar.
• IBM Indonesia: IBM Indonesia is both a principal partner of Multipolar and a competitor in hybrid cloud, AI (watsonx), and core banking modernization services — competing for the same Indonesian enterprise accounts as Multipolar.
• NTT Data Indonesia: NTT Data is a global IT services provider with operations in Indonesia delivering application services, cloud, and banking transformation — a broad incumbent competing with Multipolar for enterprise and banking deals across the region.
• Wipro Limited: Wipro is a global IT services and consulting firm with Indonesian delivery, offering cloud, cybersecurity, and digital transformation — competing for enterprise modernization budgets overlapping with Multipolar's solution pillars.
• Atos Indonesia: Atos is a global digital services firm with operations in Indonesia, delivering cloud, security, and enterprise integration — competing for the same Indonesian enterprise modernization wallet as Multipolar.

Others

• Deloitte Indonesia (Consulting): Deloitte Indonesia's Technology & Transformation practice delivers enterprise consulting and systems integration to large Indonesian banks and enterprises — adjacent rather than direct competition, but participates in the same transformation RFPs.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat6 records

Key risks2 records

Key highlights7 records

Customer concentration

• Xx.com/MultipolarTech

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multipolar Technology