Digital Health and Care Wales

What Digital Health and Care Wales does

Digital Health and Care Wales (DHCW) is the designated national digital health body for NHS Wales, operating as a Welsh Government health authority headquartered at Ty Glan-yr-Afon, 21 Cowbridge Road East, Cardiff. The organisation delivers the technology, data, and digital services infrastructure that underpins modern patient care across the seven NHS Wales local health boards, NHS Wales trusts, and the wider Welsh population, including patient-facing services such as NHS 111 Wales. As a publicly funded entity within NHS Wales, DHCW does not generate commercial revenue and is funded through Welsh Government allocation.

DHCW's product portfolio is anchored on the Welsh Clinical Portal (WCP) — a national clinical workstation that gives clinical staff unified access to patient records — and extends into national programmes for Digital Medicines, the National Data Resource, and Digital Services for Patients and Public, alongside community digital health tools. Supporting infrastructure includes the NHS Wales Data Dictionary, the Welsh Reference Data and Terminology Service (WRTS) which maintains and distributes SNOMED CT and FHIR-compliant code systems/value sets/concept maps, a NHS Wales Terminology Server, Data Quality Framework, the Information Quality Improvement (IQI) initiative, Clinical Classifications and Coding Standards, and the e-Library for Health. The architecture is platform-based, with WCP as the primary clinical interface and a stack of FHIR/SNOMED-compliant modules for terminology, data quality, and population-scale data resource management; WCP is also exposed as a mobile application on iOS and Android. WCP was first listed on the App Store under ID 1468287728 and on Google Play under package cymru.nhs.wcp.mobile.

DHCW distributes its services exclusively through direct partnership with NHS Wales institutions — health boards, trusts, and the Welsh Government — and does not employ a commercial GTM motion; pricing is non-applicable as services are publicly funded. The organisation markets via its official website (dhcw.nhs.wales), bilingual (English/Welsh) content, Constant Contact newsletters, and a News and Stories section, and operates in compliance with web accessibility, freedom of information, and Welsh-language obligations. Recent milestones include the 2023 HTML Annual Report, the 2024 HTML Organisational Strategy, and the March 2025 initiation of a site-wide accessibility audit targeting completion by March 2026, with WCAG 2.2 AA remediation planned by end of October 2026.

Name

Digital Health and Care Wales

Legal name

Digital Health and Care Wales

Website

https://dhcw.nhs.wales

Company type

Private

Founded year

2009

Operating status

Operating

Short description

Digital Health and Care Wales is the designated national NHS Wales body delivering digital health services — including the Welsh Clinical Portal, Digital Medicines, National Data Resource, and clinical terminology systems — to health boards, trusts, clinical staff, and patients across Wales.

Ownership category

akta.pro rank

Product category

Healthcare IT Infrastructure

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000)

akta.pro primary industry

Healthcare Master Data Management (MDM) & Patient/Provider Identity Data (HLACAIAB)

Keywords

• National health IT
• Clinical portal systems
• Health data standards
• Digital medicines platform
• Terminology services

Headquarters

HQ city

Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Public Sector Funding: As a national NHS Wales organization, DHCW is publicly funded through NHS Wales and Welsh Government. No commercial revenue generation activities are conducted.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Digital Health and Care Wales delivers national digital health services for NHS Wales, operating the Welsh Clinical Portal that gives clinical staff unified access to patient records, the National Data Resource for population health data, the Digital Medicines programme for electronic prescribing, and the Welsh Reference Data and Terminology Service which maintains and distributes SNOMED CT codes and FHIR-compliant code systems to clinical systems across all NHS Wales health boards and trusts.

Product overview

Digital Health and Care Wales (DHCW) is a national NHS Wales body delivering a portfolio of digital health services. The core offerings include the Welsh Clinical Portal (WCP) — a clinical workstation providing staff with unified patient records — alongside Digital Medicines, Digital Services for Patients and Public, National Data Resource, and community digital health tools. Supporting infrastructure includes the NHS Wales Data Dictionary and Welsh Reference Data and Terminology Service (WRTS) for standardised clinical terminology (SNOMED CT) and FHIR-compliant code systems. Data quality and clinical coding standards programmes ensure compliance with NHS Wales information standards. The architecture is platform-based, with the Welsh Clinical Portal as the primary clinical interface and specialised modules for data management, terminology services, and patient-facing digital services.

Differentiator

Problem solved

Functional benefit

Brands

• Welsh Clinical Portal (WCP): Clinical portal system for healthcare professionals in Wales
• Welsh Immunisation System
• Welsh Reference Data and Terminology Service (WRTS)
• NHS Wales Data Dictionary
• e-Library for Health
• Digital Medicines
• National Data Resource
• Digital Services for Patients and Public

Quantifiable outcome

• 161,928 unique website users annually

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• Bangor UniversitycoreStrategic or Co-development PartnerUniversity partnership for Digital Degree Apprenticeships, offering BSc Hons Computing programmes including Computer Networks and Cybersecurity, Data and Information Systems, and Software Engineering specializations
• Cardiff Metropolitan UniversitycoreStrategic or Co-development PartnerUniversity partnership for Digital Degree Apprenticeships, offering part-time BSc Hons programmes in computing and digital technology solutions for DHCW staff
• University of South WalescoreStrategic or Co-development PartnerUniversity partnership for Digital Degree Apprenticeships, offering BSc Hons Cloud Computing, Cloud Software Computing, and Digital and Technology Solutions programmes
• University of Wales Trinity Saint DavidcoreStrategic or Co-development PartnerUniversity partnership for Digital Degree Apprenticeships, offering BSc Hons Digital and Technology Solutions programmes including Cyber Security and Data Science specializations
• NHS WalesflagshipStrategic or Co-development PartnerParent organization. DHCW works in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales
• Welsh GovernmentflagshipStrategic or Co-development PartnerPrimary funder and policy partner. DHCW operates as a national body under NHS Wales with funding and strategic direction from Welsh Government

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Oracle Health (formerly Cerner): Major commercial EHR and health-data platform vendor used globally and across the NHS; provides clinical portal, terminology and population-health functionality that overlaps with several DHCW product lines at the system level.
• Epic Systems: Largest US-headquartered EHR vendor; underpins national-scale clinical portals, terminology, prescribing and data platforms used by NHS trusts in Wales and across the UK. Indirectly comparable to the Welsh Clinical Portal in functionality and scale.
• Canada Health Infoway: Canadian federally funded independent organisation that co-invests with provinces/territories in digital health, including electronic health records, terminology and interoperability. Strong comparability as a national, publicly-funded digital health infrastructure organisation.
• NHS England (Digital, Data and Technology): The digital, data and technology function of NHS England, formerly NHS Digital; runs national platforms, data services and digital infrastructure for the NHS in England. Direct counterpart to DHCW for the Welsh system, operating the same 'national digital health body' role at much larger scale.
• Australian Digital Health Agency (ADHA): Australian government's national digital health body running My Health Record, national terminology, and interoperability standards. Comparable role to DHCW at country level, operating national digital health infrastructure funded by government.

Direct peers

• NHS Scotland Digital (NSS eHealth): National Services Scotland's digital function provides national IT, clinical systems and data services for NHS Scotland. Closest geographic and structural peer to DHCW, running analogous clinical portals, terminology services and national data programmes for a devolved NHS system.
• TEHIK (Estonian e-Health Foundation / Health and Welfare Information Systems Centre): National Estonian body operating national e-health infrastructure including the e-Health Record, terminology services and citizen-facing digital health tools. Comparable small-population, fully national digital health infrastructure operator with strong interoperability focus.
• Integrated Health Information Systems (IHIS) Singapore: National health-tech agency of Singapore operating the National Electronic Health Record, clinical systems and national health data infrastructure. Comparable as a country-level digital health platform operator serving a single national health system.
• Health and Social Care Northern Ireland (HSCNI Digital): The digital and informatics arm of Health and Social Care Northern Ireland delivers national clinical systems, data standards and digital services for HSCNI. Direct peer in operating a small-nation UK NHS digital body with limited population scale but a national mandate.
• Kela / Kanta Services (Finland): Finland's Kanta services provide the national electronic health record and prescribing infrastructure for Finnish citizens via social-insurance-funded digital health platform. Comparable national-scale digital health and prescription infrastructure operator backed by public funding.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/betsi-cadwaladr-university-health-board

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Digital Health and Care Wales