Collaborate
Collaborate, built by Network Ninja, Inc. since 1998, provides customizable HIPAA-compliant case management software for non-profits and social services agencies, primarily Children's Advocacy Centers, domestic violence programs, and government human services departments, serving 300+ organizations and managing over 5.76 million cases.
- Company typePrivate
- Founded1998
- HeadquartersChicago, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Collaborate does
Collaborate, developed and operated by Network Ninja, Inc. since 1998, is a cloud-based case management platform built for non-profit social services agencies and government human services departments. Its primary users are Children's Advocacy Centers (nearly 300 of them, including nine statewide CAC networks across states such as Georgia, California, Illinois, and South Carolina), domestic violence and sexual assault coalitions and shelters, government general assistance offices, and campus-based victim services programs. The platform tracks clients from intake through services, goals, and outcomes, with deep support for multidisciplinary team coordination and grant funder reporting.
The product is a modular, customizable SaaS suite running on a PHP/PostgreSQL/Linux (LAPP) stack hosted on AWS multi-availability-zone infrastructure, with Microsoft Azure as secondary. Core capabilities include customizable workflows, forms, and reports; 14+ add-on modules covering e-signature (DocuSign), SMS reminders, CANS assessments, referrals, case review, and client self-service; and a recently introduced AI-powered natural language analytics layer (Collaborate Agents). Security and compliance posture is a key feature: SOC 2 Type 2 certification, HIPAA compliance with signed BAAs, AES-256 encryption at rest, and AWS Public Sector Partner status.
The business model is direct, sales-led SaaS with custom pricing based on organization size, user count, and selected modules; there are no per-seat license fees, but multi-year contracts are standard. Distribution is entirely direct, with discovery calls, tailored demos, and custom implementation including a dedicated data migration team. Go-to-market blends direct sales with strong community-driven referrals inside the advocacy and CAC ecosystems. Network Ninja also sells LegalServer (legal aid) and Forenzo (forensic interview platform) from the same Chicago-based, 100% independently owned company.
Collaborate firmographics
Firmographics- Name
- Collaborate
- Legal name
- Network Ninja, Inc.
- Website
- https://collaboratesoftware.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Collaborate, built by Network Ninja, Inc. since 1998, provides customizable HIPAA-compliant case management software for non-profits and social services agencies, primarily Children's Advocacy Centers, domestic violence programs, and government human services departments, serving 300+ organizations and managing over 5.76 million cases.
- Ownership category
- akta.pro rank
Collaborate industry classification
Industry- Product category
- Case Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
- akta.pro secondary industry
- Work Management & Collaboration Suites (BPAMAMAG)
Keywords
Where Collaborate is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Collaborate business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription Licensing: Cloud-based subscription model with custom pricing based on organization size, user count, and modules selected. No per-seat licensing fees. Includes implementation, data migration, training, and ongoing support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom Enterprise Pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Collaborate product offering
Product offeringCore offering
Collaborate is a customizable cloud-based case management software platform sold primarily to non-profit social services agencies and government human services departments. It tracks client information from intake through services, goals, and outcomes, with deep specialization in Children's Advocacy Centers, domestic violence/sexual assault programs, and CSEC response programs. The platform is HIPAA-compliant, SOC 2 Type 2 certified, and delivered as a multi-year SaaS subscription with custom pricing, dedicated implementation, data migration, training, and ongoing support.
Product overview
Collaborate is a unified case management platform with modular architecture. The core Collaborate platform provides case tracking, intake, services, and reporting capabilities, supplemented by optional modules including Document Templates, Document Queue, DocuSign Signatures, Quick Batch Simple Services, Class Management, Case Review, Referral Module, Activity Module, SMS Reminders, and Collaborate Agents. Collaborate for Networks extends the platform for statewide implementations with cross-organization data sharing. Forenzo is a separate secure forensic interview platform. The system supports cloud-based SaaS deployment with HIPAA and SOC 2 Type 2 compliance.
Differentiator
Problem solved
Functional benefit
Brands
- Forenzo: A secure forensic interview platform for CACs, also developed by Network Ninja.
Products and services
- Collaborate Customizable cloud-based case management SaaS platform for non-profit social services agencies and government human services departments. Tracks client information from intake through services, goals, and outcomes; HIPAA-compliant and SOC 2 Type 2 certified; priced via custom subscription based on organization size, user count, and modules selected with no per-seat license fees.
- Collaborate for Networks Multi-organization network implementation of the Collaborate platform enabling statewide CAC networks and DV/SA coalitions to securely share data between member centers while maintaining per-organization data isolation. Delivers aggregate reporting, cross-organization conflict checking, and offers up to 50% cost reduction versus standalone deployments.
- Collaborate for CSEC Programs Specialized case management offering for Commercial Sexual Exploitation of Children (CSEC) response programs, including CANS Assessments, Law Enforcement Investigations, Prosecution Dispositions, and DCFS Services integration for statewide CSEC response teams.
- Collaborate Concierge Premium analytics and support service providing advanced analysis, executive dashboards, annual reports, automated email metrics, and spatial analysis via Tableau integration for Collaborate customers.
- Forenzo
Quantifiable outcome
- 5,760,000+ cases managed, 66,000+ added monthly, 3,000+ daily active users
- +5 more outcomes
Companies that use Collaborate
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Collaborate technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability2 records
Feature10 records
Collaborate partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered supporting, core infrastructure, strategic and core feature.
- Dansa D'Arata Soucia LLPsupportingThird-party audit firm that conducted SOC 2 Type 2 certification audit for Network Ninja and Collaborate (Sept 2023 - Aug 2024). Subsequent annual reviews maintain certification.
- Gazelle ConsultingsupportingHIPAA compliance consulting firm that conducted formal HIPAA compliance assessment for Network Ninja and Collaborate, evaluating security policies, risk assessments, and safeguards.
- Amazon Web Services (AWS)core infrastructureAWS is the primary cloud infrastructure provider for Collaborate. Multi-availability zone deployment on AWS with Microsoft Azure as secondary provider. Collaborate is an AWS Public Sector Partner, validating cloud solutions for government, education, and non-profits.
- National Children's AlliancestrategicNational Children’s Alliance is the membership organization for CACs. Collaborate is positioned as the 'Global Standard in Children's Advocacy Center Software' with strong endorsement through client logos and testimonials.
- DocuSigncore featureDocuSign integration enables electronic signature capabilities in Collaborate. Signers can add signatures to documents electronically via DocuSign's secure server. Thousands of documents signed monthly using this integration.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Collaborate competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Collaborate social profiles
Digital presenceCollaborate compliance and trust
Trust signalCompliance3 records
Collaborate financial estimates
Financial estimateRevenue estimate
Valuation estimate
Collaborate leadership team
Management profileNumber of profiles
Profiles3 records
Collaborate funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Collaborate M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Collaborate
What does Collaborate do?
Collaborate is a customizable cloud-based case management software platform sold primarily to non-profit social services agencies and government human services departments. It tracks client information from intake through services, goals, and outcomes, with deep specialization in Children's Advocacy Centers, domestic violence/sexual assault programs, and CSEC response programs. The platform is HIPAA-compliant, SOC 2 Type 2 certified, and delivered as a multi-year SaaS subscription with custom pricing, dedicated implementation, data migration, training, and ongoing support.
Is Collaborate a public or private company?
Collaborate is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Collaborate founded?
Collaborate was founded in 1998. It employs 11 to 50 people.
Where is Collaborate based?
Collaborate is headquartered in Chicago, United States, in the North America region.
How does Collaborate make money?
One revenue line is on record: saaS Subscription Licensing.
Does Collaborate have an API?
Yes. REST API and webhooks available for integrations and data exchange. Supports SFTP/SCP for data transfer. State data system integrations with DCFS and law enforcement systems. Custom API integrations supported.
What industry is Collaborate in?
Collaborate's product category is Case Management Software. Its primary akta.pro industry code is HDAEAHAI, Enterprise Work Management & Collaborative Workflow Platforms, with a secondary code of BPAMAMAG, Work Management & Collaboration Suites. Its NAICS code is 5132 and its SIC code is 7372.